Emergency open VOLKSWAGEN E-GOLF 2019 Owners Manual

WARNING
Vehicle health reports do not replace the information provided by the vehicle warning and indicator lights. Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
x Never ignore warning lights or text WARNINGS.
x Always stop the vehicle as soon as it is safe to do so.
x Park the vehicle at a safe distance from moving traffic and where no part of the hot cata-lytic converter and exhaust system can come into contact with flammable materials under the vehicle, such as dry grass, brush, spilled fuel, etc.
x A broken down vehicle presents a high accident risk for itself and others. Switch on emergency flashers and set up a warning triangle to warn oncoming traffic.
x Before opening the electric motor hood, always switch off the electric motor.
x Always be very careful when working in the electric motor compartment, which is a poten-tially dangerous area in any motor vehicle and can cause serious personal injury.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
Volkswagen collects, processes, transmits, uses and shares information about you and your vehicle in accordance with the Volkswagen Car-Net Terms of Service and Privacy Policy. See the Volkswagen Car-Net Terms of Service and Privacy Policy at http://www.vw.com/carnet for more de-tails.
Volkswagen Car-Net services use a system based on a wireless communication network. If all technical and other conditions are met and Volkswagen Car-Net still does not work properly, please try using the service again later.
Features

Family Guardian:
Feature Description
Boundary
Alert
By logging on to your Volkswagen Car-Net account, you
can designate an area on a map as a “virtual fence.” The
vehicle owner can then choose notification channels (text
message or email) for receiving alerts when the vehicle
crosses the defined boundary (texts and data rates apply).
Speed Alert
Volkswagen Car-Net can be configured to inform the vehi-
cle owner whenever the vehicle exceeds a speed set by
the owner. The owner can select to be informed through
multiple channels, including text messages and email (text
and data rates apply).


Remote Vehicle Access:
Feature Description
Remote Door
Unlock
You can send a request to unlock the vehicle doors
through your Volkswagen Car-Net iPhone® or Android®
app, the Volkswagen Car-Net website or by calling the
Volkswagen Car-Net Response Center (text and data rates
apply). If none of the vehicle doors are opened within
about 30 seconds, the car will lock again.
Remote Honk
and Flash
You can send a honk and flash signal to the car using the
Volkswagen Car-Net website or the VW Car-Net iPhone®
or Android® app (text and data rates apply). The car will
honk the horn and blink the headlights and emergency
flashers for up to 10 seconds.
Last Parked
Location
You can locate your last parked location using your
Volkswagen Car-Net iPhone® or Android® app (text and
data rates apply).

x Using the key bit, move the slot into the desired position.
Slot position ⇒ fig. 25 or ⇒ fig. 26:
(A) Child safety lock disengaged.
(B) Child safety lock engaged.
WARNING
When the child safety lock is engaged, that rear door cannot be opened from the inside.
x Never leave children, disabled persons, or anyone who cannot help themselves, in the vehicle when locking the doors. This could result in people being locked in the vehicle. This could result in people being trapped in the vehicle in an emergency. Depending on the time of year, people trapped in the vehicle can be exposed to very high or very low temperatures.
x A closed vehicle can become very hot or very cold, depending on the season. Particularly in the summer, heat buildup in the passenger and luggage compartment of a parked vehicle can result in temperatures in the vehicle that are much higher than the outside temperatures. Temperatures can quickly reach levels that can cause unconsciousness and death, particu-larly to small children.

Function Action ⇒ fig. 31
Open the power sunroof
Press the switch rearward (C) to the first detent.
Briefly press the switch the second detent to
open the roof to the comfort position with the
one-touch feature.
Close the power sunroof
Press the switch forward (D) to the first detent.
Briefly press the switch to the second detent to
activate the one-touch feature.
Stop the one-touch fea-
ture during open-
ing/closing
Press the switch again at (C) or (D).

Opening and closing the sunshade
The sliding sunshade must be opened and closed manually. Use the handle at the front of the shade to slide it to the required position. It does not open or close automatically with the power sunroof.
Emergency closing of the power sunroof
If your power sunroof will not close properly, do not try to close it yourself, doing so can cause serious and expensive damage that will not be covered by any Volkswagen Limited Warranty. Special knowledge and tools are required to close the power sunroof if it will not close on its own. To help prevent damage to the sunroof, have an authorized Volkswagen dealer or an authorized Volkswagen Service Facility help you close and repair the power sunroof.
The comfort position provides sufficient ventilation without loud wind noise.
Power sunroof – convenience closing feature

d Check the condition of all safety belts regularly.
d Keep safety belts clean.
d Keep objects and liquids away from safety belt webbing, the safety belt buckle tongue, and the safety belt buckle latch and opening.
d Do not pinch or damage the safety belt or buckle tongue (for instance, when closing a door).
d Never modify, disassemble or try to repair safety belts and safety belt anchorages.
d Always fasten your safety belt properly before driving and keep it fastened whenever the vehicle is moving.
Twisted safety belt
If it is difficult to pull the safety belt out of the belt guide, the belt may be twisted inside the side trim because the belt retracted too quickly when it was taken off.
x Hold the safety belt tongue, slowly and carefully pull safety belt all the way out.
x Untwist the safety belt and slowly return the belt by hand.
If you cannot untwist the safety belt, wear it anyway. Make sure that the safety belt is twisted in a spot where it does not come in direct contact with your body. Have the safety belt untwisted immediately by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Lockable safety belt
The retractors for the rear seat safety belts and the front passenger safety belt have a switchable locking feature for child restraints in addition to the emergency locking feature. Whenever a child restraint is installed with a safety belt, the safety belt must be locked so that the safety belt webbing cannot unreel. The switchable locking feature lets you lock the belt so that a child restraint can be properly installed and, for example, so that it can't tip to the side when the vehicle goes around a
corner ⇒  Child safety and child restraints.
To see whether a safety belt is lockable, pull the safety belt all the way out of the safety belt retractor. You should then hear a “clicking” sound as the belt winds back into the retractor reel. Test the switch-able locking feature by pulling on the belt. When the switchable locking feature is active, you should no longer be able to pull the belt out of the retractor.
The locking feature must be deactivated when a vehicle occupant uses the safety belt.
WARNING
Improper use and care of safety belts increases the risk of severe personal injury or death.
x Regularly check safety belts and related parts for damage.
x Damaged safety belts must be replaced; they cannot be repaired.
x Always keep safety belts clean.
x Never catch, damage or chafe safety belt webbing on sharp edges.
x Always keep objects and liquids away from the belt buckle and buckle opening.

DANGER
High-voltage systems in the electric motor compartment and in other places on the vehicle can cause electrical shocks or even electrocution, severe burns, other serious injuries, and even death!
x The high-voltage system may also be active even when the ignition is switched off!
x Never touch high-voltage cables, the high-voltage battery, the poles of the high-voltage battery or any other parts of the high-voltage system, especially if these parts are damaged.
x Never attempt to work on any parts of the high-voltage system, the high-voltage cables or the high-voltage battery.
x Never open, maintain, disconnect or repair components or parts of the high-voltage sys-tem.
x Never damage, change or remove the orange high-voltage cables or disconnect them from the high-voltage system.
x Never open, modify or remove the cover of the high-voltage battery.
x Any work on the high-voltage system, or any other systems connected to it, should only be done by properly trained and qualified experts.
x Never perform any work near high-voltage components and high-voltage cables with ma-chining, shaping and sharp-edged tools or heat sources, for example, welding, soldering, hot air or thermal adhesives.
x The Volkswagen standards and guidelines must be adhered to when working on the high-voltage system or the high-voltage battery.
x During such work, keep the vehicle key safe and far enough away from the vehicle to pre-vent any risk of the ignition being accidentally switched on and the electrical system activat-ed.
x Any gasses emitted by or escaping from the high-voltage battery may be toxic or flamma-ble.
x Damage to the vehicle or to the high-voltage battery could lead to a leak of toxic gases, either immediately or at a later time. These emitted gases could also potentially cause a fire. If damage has been incurred, it is vital to then open the vehicle windows to allow any emitted gases to disperse. Do not inhale these gases.
x Never touch any liquids or expose yourself to any gases leaking from the high-voltage battery, especially if the battery has been damaged.
x Always inform any attending emergency services that the vehicle is equipped with a high-voltage battery.
WARNING
Switching off the electric drive while the vehicle is moving can make the vehicle harder to stop and result in loss of vehicle control, leading to collisions and severe personal injuries.
x Brake and steering assistance systems, the airbag system, safety belt pretensioners, and other vehicle safety features only work when the electric motor is activated.
x Switch off the electric drive only when the vehicle is not moving.

Switching the ignition on and off
x Briefly press the starter button once without operating the brake or clutch pedals ⇒ .
Emergency start feature
If an authorized remote control vehicle key is in the passenger compartment but the instrument cluster displays No key in range when you push the starter button, the remote control vehicle key battery is weak or dead. You can still start the electric motor using the Emergency start feature.
x Make sure the selector lever is in the Park (P) position.
x Hold the remote control vehicle key to the right of the steering column trim immediately after press-
ing the starter button ⇒ fig. 122.
x The ignition automatically switches on and the electric motor starts.
Emergency shut-off
If the electric motor does not switch off by briefly pressing the starter button, emergency shut-off is necessary:
x Press the starter button twice within 3 seconds or press and hold the button longer than 1 second
⇒  in Stopping the electric motor
x The electric motor switches off automatically.
If no authorized remote control vehicle key is identified in the passenger compartment after the electric motor has been switched off, the electric motor cannot be restarted. A related message is shown in the instrument cluster display.
WARNING
Unintended vehicle movement can cause serious personal injury.
x Do not depress the brake or clutch pedals when switching on the ignition, as the electric motor could otherwise be activated immediately.
WARNING
Improper use of vehicle keys can result in serious personal injury.
x Always take the key with you when you leave the vehicle. Children or unauthorized per-sons may use it to lock the vehicle, start the electric motor, and operate vehicle systems such as the power windows, leading to serious personal injury.
x Never leave children, disabled persons, or anyone who cannot help themselves in the vehicle. The doors can be locked using the remote control vehicle key. This could result in people being trapped in the vehicle in an emergency. For example, depending on the time of year, people trapped in the vehicle can be exposed to very high or very low temperatures.
x Heat buildup in the passenger and luggage compartment of a parked vehicle can result in temperatures in the vehicle that are much higher than the outside temperatures, particularly in summer. Temperatures can quickly reach levels that can cause unconsciousness and death, particularly to small children.
If the ignition is switched on or the electric motor is activated and the driver door is opened, a chime sounds. The chime is also a reminder to switch off the electric motor and turn off the ignition before leaving and locking the vehicle from the outside.

Step Vehicles without Keyless Ac-
cess Vehicles with Keyless Access
1. Bring the vehicle to a complete stop ⇒ .
2. Depress and hold down the brake pedal until step 4 is completed.
3. Shift the transmission into Park (P).
4. Apply the parking brake to help prevent the vehicle from moving
5. Turn the vehicle key to position
⇒ fig. 120 (0) in the ignition
switch.
Briefly press the starter button
⇒ fig. 121. If the electric motor
will not switch off, carry out the
emergency shut-off procedure
7.
Removing the vehicle key from
the ignition switches off electrical
equipment and activates the
steering column lock.
Opening the doors switches off
electrical equipment and acti-
vates the steering column lock.

WARNING
Never stop the electric motor before the vehicle has come to a complete stop. You can lose control of the vehicle, crash, and be seriously injured.
x The airbags and safety belt pretensioners will not work when the ignition is switched off.
x The brake booster does not work when the electric motor is not activated. More brake pedal pressure will be needed to stop the vehicle.
x The power steering system does not work when the electric motor is not activated, and you will need more force to steer the vehicle.
x When the key is removed from the ignition switch, the steering will lock and you will not be able to steer the vehicle.
If the ignition is switched on or the electric motor is activated and the driver door is opened, a chime sounds. The chime is also a reminder to switch off the electric motor and turn off the ignition before leaving and locking the vehicle from the outside.
The vehicle key can only be removed from the ignition when the transmission is in Park (P).
After the electric motor has been switched off, the radiator fan in the electric motor compartment may keep activated for several minutes, or may start activated after the vehicle has been parked for a while, even if the ignition is switched off and the vehicle key has been removed. The radiator fan shuts off automatically when the electric motor has cooled down enough.

DANGER
High-voltage systems in the electric motor compartment and in other places on the vehicle can cause electrical shocks or even electrocution, severe burns, other serious injuries, and even death!
x Always assume that the high-voltage battery is fully charged and that all high-voltage components are live.
x Touching damaged orange high-voltage cables, the high-voltage battery or other parts of the high-voltage electrical system can cause fatal electric shock.
x The high-voltage system may also be active even when the ignition is switched off!
x Electrolyte fluid in the high-voltage battery will cause severe chemical burns. If electrolyte fluid contacts skin, thoroughly flush affected area with clean water for at least 15 minutes and then wash affected area with soap and water; medical attention is recommended.
x Never attempt to carry out any work on the high-voltage network, the high-voltage cables or the high-voltage battery.
x Never open, maintain or repair components or parts of the high-voltage network, and nev-er disconnect them from the network.
x Never damage, change or remove the orange high-voltage cables or disconnect them from the high-voltage network.
x Never open, modify or remove the cover of the high-voltage battery.
x Any work on the high-voltage system, or on systems which could be indirectly affected by it, must only be carried out by properly trained and qualified experts.
x Work in the vicinity of high-voltage components and high-voltage cables with machinery, sharp-edged tools or heat sources, for example, welding, soldering, hot air or thermal adhe-sives, may only be performed after the high-voltage components have been disconnected. Only properly qualified and trained specialist staff may work on the high voltage compo-nents.
x The Volkswagen standards and guidelines must be adhered to when carrying out any work on the high-voltage network or the high-voltage battery.
x During such work, keep the vehicle key safe and far enough away from the vehicle to pre-vent any risk of the ignition being accidentally switched on and the electrical system activat-ed (particularly in vehicles with Keyless Access).
x Any gasses emitted by or escaping from the high-voltage battery may be toxic or flamma-ble.
x Damage to the vehicle or to the high-voltage battery could lead to a leak of toxic gases, either immediately or at a later time. These emitted gases could also potentially cause a fire. If damage has been incurred, it is vital to then open the vehicle windows to allow any emitted gases to disperse. Do not inhale these gases.
x Never touch or inhale any liquids or gasses leaking from the high-voltage battery, espe-cially if the battery has been damaged.
x Remember to inform any attending emergency services that the vehicle is equipped with a high-voltage battery.
Warning and indicator lights

WARNING
Working on the batteries or the electrical system in your vehicle can cause serious acid burns, fires, explosions, or electrical shocks. Always read and heed the following WARNINGS and safety precautions before working on the batteries or the electrical system.
x Before working on the electrical system, always switch off the ignition and all electrical consumers and disconnect the negative (-) cable from the standard 12 Volt battery.
x When you change a light bulb, always switch off the light first.
x Always keep children away from battery acid and vehicle batteries in general.
x Always wear eye protection. Never let battery acid or lead particles come into contact with your eyes, skin, or clothing.
x Sulfuric battery acid is very corrosive. It can burn unprotected skin and cause blindness. Always wear protective gloves and eye protection. To reduce your risk of injury, never tilt the batteries, as this could spill acid through the vents and burn you.
x If you get battery acid in your eyes or on your skin, immediately rinse with cold water for several minutes and then get immediate medical attention. If you swallow any battery acid, get medical attention immediately.
x When disconnecting the batteries from the vehicle electrical system, always disconnect the negative cable (-) first and then the positive cable (+).
x Always switch off all electrical consumers before reconnecting 12 Volt batteries. Recon-nect the plus cable (+) first and then the negative cable (-). Never reverse the polarity of the connections. This could cause a fire.
x A highly explosive mixture of gases is given off when the battery is being charged.
x Do not smoke and avoid fires, sparks, and open flames when working. Never create sparks or electrostatic charges when handling cables and electrical equipment. Never short circuit the battery terminals. High-energy sparks can cause serious personal injury.
x Never use or attempt to charge a damaged or frozen battery, or a battery that was frozen but has thawed. Charging a frozen or thawed battery could cause explosions and chemical burns! Replace damaged or frozen vehicle batteries immediately. A dead battery can freeze at temperatures around +32 °F (0 °C).
x If the battery has a vent line or tube, make sure that it is properly connected to the battery.
WARNING
California Proposition 65 Warning
x Battery posts, terminals, and related accessories contain lead and lead components, chemicals known to the State of California to cause cancer and reproductive harm. Wash your hands after handling.
NOTICE
x Do not expose the vehicle battery to direct sunlight for an extended period of time as ultra-violet rays may damage the battery housing.
x If the vehicle is left standing in the cold for a long time, protect the vehicle battery from freezing. A battery will be permanently damaged by freezing.
Emergency starting and starting the electric motor with a very weak vehicle battery or after the vehicle battery has been replaced may change or delete system settings (including time, date, per-sonal convenience settings, and programming). Check the settings and correct as necessary once the vehicle battery has built up a sufficient charge.