service VOLKSWAGEN EOS 2013 1.G User Guide

Lights
up Possible cause Proper response
CSC roof is opening or closing. Wait until the CSC roof has fully opened or
fully closed.


Flashes Possible cause Proper response

The CSC roof opening or closing process
is not finished or there is a CSC roof
malfunction.
Check if the opening or closing process has
finished. If necessary, end the process using
the convertible top button 65, Opening and
closing the CSC roof
Check if all technical requirements are met. If
not, take the necessary steps to meet the
technical requirements , General information.
Check if there is a malfunction in the CSC
roof. If necessary, correct the malfunction or
have the system checked by your authorized
Volkswagen dealer or authorized Volkswagen
Service Facility 69, What to do when the
CSC roof stops or will not move.

Messages in the instrument cluster display
When the ignition is switched on, the indicator lights come on briefly for a function check. They go out
after a few seconds.

Display text Proper response
Trailer:
No convert. top
operation!
Unhitch trailer.
Close luggage compartment
cover!
Flip down the inside luggage compartment cover . Make sure
that it has locked into place.
Speed too high! Stop the vehicle at an appropriate spot. The CSC roof can only
be operated when the vehicle is not moving
Close trunk lid! Close the luggage compartment lid . The CSC roof can only be
operated when the luggage compartment lid is closed . Use
emergency procedure to close the open CSC roof if necessary
Obstacle in rear area! Remove any obstacles behind the vehicle or move the vehicle
forward so as to have enough room for the luggage
compartment lid to swing out.
Close sliding roof! Close the power sunroof. While doing so, make sure that it is
working properly. If necessary, see an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
Close side windows! Close the windows. Make sure the power windows are
operating properly. If necessary, see an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
Error:
convertible top
Service!
See an authorized Volkswagen dealer or authorized
Volkswagen Service Facility. The CSC roof will not go up or
down if a system component malfunctions.

Display text Proper response
Error:
Open convertible top!
Open the CSC roof
Error:
Close convertible top!
Close the CSC roof
Low voltage:
Please start engine!
The vehicle battery is drained to the point that it cannot provide
the power needed to completely open or close the CSC roof.
Start the engine, by jump-starting if necessary . Open or close
the CSC roof while the engine is running. Volkswagen
recommends taking a longer drive afterwards to recharge the
vehicle battery.
Temperature too high
Sliding roof! or
Temperature too high
Convertible top!
Wait for a short time until the hydraulic and electrical unit cool
down; they may have overheated. Opening and closing the
CSC roof with great frequency may cause the hydraulic and
electrical unit to overheat. Overload protection disables the roof
until the unit cools down.
Convertible top open The message and an acoustic signal confirm that the CSC roof
is completely open or closed. Convertible top closed
Convertible top not
functional.
Owners Manual!
Check the outside temperature shown in the instrument cluster
display. At temperatures below +5 °F (-15 °C) you can close
the CSC roof, but not open it.
Have the system checked by an authorized Volkswagen dealer
or an authorized Volkswagen Service Facility. There is a
malfunction in an ECU. It is not possible to open or close the
roof. Use emergency procedure to close an open CSC roof if
necessary

The instrument cluster displays and their arrangement may vary depending on the vehicle model
and engine. For displays without warning and information messages, malfunctions are only signaled
with indicator lights.
General information

Fig. 31 The CSC roof folds down into the luggage compartment when you open the roof (put the roof down).

WARNING
The Automatic Rollover Support System can cause serious injuries if persons or objects are
in the way when it deploys.
x Never use accessory seat covers or protective covers that block the rollover protection
deployment area.
x Every rear seat passenger must be properly seated on a seat of his or her own and must
stay in a proper seating position at all times.
x Always keep the area around the supports free of anything that could interfere with their
deployment or fly about and injure occupants when the supports deploy.
x Never take the covers off the Automatic Rollover Support System.
x Never attach a child seat, child restraints, straps, or anything else to the rollover
protection supports.
WARNING
If there is a system malfunction, the Automatic Rollover Support System may cause serious
injuries by not deploying properly, by not deploying at all, or by deploying unexpectedly.
x If a malfunction exists in the system, have it checked immediately by an authorized
Volkswagen dealer or an authorized Volkswagen Service Facility. A malfunction exists in the
system if the indicator light:
– does not come on when the ignition is turned on;
– does not go out about 5 seconds after you start the engine;
– goes out after switching on the ignition and then comes back on again;
– comes on or flickers when you are driving.
NOTICE
If deployed, the Automatic Rollover Support System can damage the CSC roof when opening
or closing the top.
x Do not open or close the CSC roof if the Automatic Rollover Support System has deployed.

WARNING
Closing the sunroof without pinch protection can cause severe injuries.
x Always be careful when closing the sunroof.
x Always make sure that no one is in the way when overriding pinch protection to close the
sunroof.
x Pinch protection does not prevent fingers or other body parts from being pressed against
the roof frame, thereby causing injury.
If the power sunroof malfunctions, pinch protection may not function properly. See an authorized
Volkswagen dealer or an authorized Volkswagen Service Facility for assistance.
Wind deflector

Fig. 37 Wind deflector in the windshield frame.

DANGER
20 mm button cells and other lithium batteries will cause serious personal injury and even
death within a short time if swallowed.
x Always keep hand-held remote control devices with batteries, spare batteries, as well as
dead button cell and larger 20 mm batteries out of the reach of children.
x Get medical attention immediately if you suspect that a battery has been swallowed.
WARNING
Improper use of the HomeLink® Universal Transmitter can cause serious or even fatal
personal injury.
x Garage doors operate with enough force to cause serious personal injury.
x Never let anyone get in the way of a garage door when it is opening or closing.
x When programming the HomeLink® Universal Transmitter, you may be operating a garage
door or estate gate. Always make sure that people and objects are out of the way to help
prevent serious personal injury or property damage.
x When operating the “training” button on a garage door opener with a rolling code, you will
need to stand on a ladder or step-stool. Always take extra precautions to prevent falls and
serious injury.
x Never use the HomeLink® Universal Transmitter with any garage door opener that does
not have the safety stop-and-reverse feature, as required by federal safety standards. This
includes any garage door opener model manufactured before April 1, 1982.
x A garage door opener that cannot detect an object, signaling the door to stop and reverse,
does not meet current federal safety standards. Using a garage door opener without these
features increases the risk of serious injury or death.
x Follow the installation manual and the included safety information from the manufacturer
when using the remote-controlled garage door opener or electrical drive.
NOTICE
The wrong batteries can damage the hand-held remote control. Replace a dead battery with
one that has the same voltage, size, and specifications.
Please dispose of old batteries properly and in an environmentally responsible manner. Always
keep them out of the reach of children.
Certain batteries used in hand-held remote controls are classified as Perchlorate Material.
Special handling may apply – see http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Obey all legal
requirements regarding proper disposal. Authorized Volkswagen dealers and authorized Volkswagen
Service Facilities are familiar with the requirements, and we recommend that you have them perform
this service for you.

WARNING
A wet seat can cause the seat heating to malfunction and increase the risk of serious burns.
x Always make sure the seats are dry before using the seat heating.
x Never sit on the seat with wet clothes.
x Never put damp or wet things including clothes on the seat.
x Never spill liquids on the seats.
NOTICE
x To help prevent damage to electrical and other parts in the seat, do not kneel on the front
seats or apply concentrated pressure to a small area of the seat or backrest.
x Liquids, sharp objects and things that do not let the heat in the seat escape into the air,
including, for example, a child restraint, a blanket, or seat covers on the seat can damage seat
heating.
x If you smell an odor, immediately shut off seat heating and have it checked by an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
x Never install leather upholstery on a vehicle with seat heating that originally had cloth
upholstery. The seat heating elements for seats with cloth seats will overheat if the cloth
upholstery is replaced with leather upholstery.
Switch off seat heating when it is not needed to help reduce unnecessary fuel consumption.

WARNING
Damage to safety belts reduces their overall effectiveness and increases the risk of serious
personal injury and death whenever the vehicle is being used.
x Never let safety belts become damaged by being caught in the door or seat hardware.
x Torn or frayed safety belts can tear, and damaged safety belt hardware can break in an
accident.
x Inspect belts regularly for damage. If webbing, bindings, buckles, or retractors are
damaged, have the belts replaced immediately with the correct replacement belts approved
by Volkswagen for your vehicle, model, and model year.
x Safety belts that were subject to stress in an accident and stretched must be replaced with
a correct, new safety belt, preferably by an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
x Replacement after a crash may be necessary even if a safety belt shows no visible
damage. Anchorages that have been loaded must also be inspected.
x Damaged safety belts must be replaced; they cannot be repaired.
x Never try to repair a damaged safety belt yourself. Never remove or modify the safety belts
in any way.
x Have safety belts, bindings, retractors and buckles replaced by an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
x Always keep the belts clean. Dirty belts may not work correctly and can impair the
function of the inertia reel.
Applicable only in the United States
Warning light

Fig. 52 Warning light in the instrument cluster.

Expectant mothers must always wear the lap portion of the safety belt as low as possible across the
pelvis and below the rounding of the abdomen – throughout the pregnancy. The safety belt must lie
flat against the body to avoid pressure against the abdomen ⇒ fig. 62.
Adjusting safety belt height
The safety belt position can be adjusted using the following feature:
x Front seats with height adjustment.
WARNING
Improperly positioned safety belts can cause serious personal injury in an accident or a
sudden braking maneuver.
x Always make sure that all vehicle occupants are correctly restrained and stay in a correct
seating position whenever the vehicle is being used.
x Safety belts offer optimum protection only when the seat backrest is upright and belts are
correctly positioned on the body.
x A loose-fitting safety belt can cause serious injuries by shifting its position on your body
from the strong bones to more vulnerable soft tissue and cause serious injury.
x The shoulder belt portion of the safety belt must be positioned over the middle of the
occupant's shoulder and never across the neck or throat.
x The safety belt must lie flat and snug on the occupant's upper body.
x Never wear the shoulder part of the safety belt under your arm or otherwise out of
position.
x The lap portion of the safety belt must be positioned as low as possible across the pelvis
and never over the abdomen. Make sure the belt lies flat and snug against the pelvis. Pull on
the safety belt to tighten if necessary.
x Expectant mothers must always wear the lap portion of the safety belt as low as possible
across the pelvis and below the rounding of the abdomen.
x Do not twist the belt when attaching it. If you cannot untwist a twisted safety belt, wear it
anyway, but make sure the twisted part is not in contact with your body. Have the problem
corrected right away by an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
x Never hold the safety belt away from your body with your hand.
x Never wear belts over rigid or breakable objects, such as eyeglasses, pens or keys.
x Never modify the position of the belt using comfort clips, loops or similar devices.
If you have a physical impairment or condition that prevents you from sitting properly on the seat
with the safety belt properly fastened, special modifications to your vehicle may be necessary. Contact
your authorized Volkswagen dealer or authorized Volkswagen Service Facility or call the Volkswagen
Customer CARE Center at 1-800-822-8987 for information about possible modifications to your
vehicle.

WARNING
Improper handling, care, servicing, and repair procedures can increase the risk of personal
injury and death by preventing a belt pretensioner from activating when needed or by
causing it to activate unexpectedly.
x The pretensioner can be activated only once. If a pretensioner has been activated, the
safety belt must be replaced.
x Safety belt systems including the pretensioners cannot be repaired. Special procedures
are required to remove, install, and dispose of this system.
x Never repair, adjust, or change pretensioners or any other part of the safety belt system
yourself. We strongly recommend that you have any work on the safety belt system
performed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
They have the necessary technical information, training, and special equipment 287.
WARNING
Undeployed safety belt pretensioners and airbag modules contain explosive materials that
can cause serious personal injuries if they are not properly handled when they or the
vehicles they are installed in are scrapped.
x Never abandon vehicles or vehicle parts.
x Always scrap vehicles and vehicle parts, especially those containing undeployed airbag
modules and undeployed safety belt pretensioners, at a licensed facility that has the
knowledge and experience to properly dispose of the vehicle and its safety belt and airbag
systems.
Undeployed airbag modules and safety belt pretensioners are classified as Perchlorate
Material. Special handling may apply – see http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Obey
all applicable legal requirements regarding handling and disposal of the vehicle or parts of its restraint
system, including airbag modules and safety belts with pretensioners. Authorized Volkswagen dealers
and authorized Volkswagen Service Facilities are familiar with the requirements, and we recommend
that you have them perform this service for you.

Lights
up Possible cause Proper response

One or more driving lights not working or
Adaptive Front Lighting System (AFS)
malfunction.
Replace burned out bulb , or
If all light bulbs are OK, visit an authorized
Volkswagen dealer or authorized
Volkswagen Service Facility.

Fog lights switched on (indicator light on
the headlight switch or the instrument
cluster).





Left or right turn signal.
The indicator light blinks twice as fast if a
turn signal is not working on the vehicle or
the trailer.
Check the turn signals on the vehicle and
the trailer.

' Daytime running lights (DRL) on.
$2,

 High beams switched on or headlight
flashers in use.

When the ignition is switched on, several warning and indicator lights come on briefly for a function
check. They go out after a few seconds.
WARNING
Failure to heed warning lights and instrument cluster text messages can cause the vehicle to
break down in traffic and result in a collision and serious personal injury.
x Never ignore warning lights or text WARNINGS.
x Always stop the vehicle as soon as it is safe to do so.
x Whenever stalled or stopped for repair, move the vehicle a safe distance off the road, stop
the engine, turn on the emergency flashers, and use other warning devices to warn
approaching traffic.
x Never park the vehicle in areas where the hot catalytic converter and exhaust system can
come into contact with dry grass, brush, spilled fuel, oil, or other material that can catch fire.
x A broken down vehicle presents a high accident risk for itself and others. Switch on
emergency flashers and set up a warning triangle to warn oncoming traffic.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
High Intensity Discharge (HID) headlights provide bright, uniform lighting to help you see and be
seen. The light comes from an electric arc between two electrodes in the gas-filled bulb. Over time, the
electrodes can wear down and the gap between them will get wider. The HID lamp’s control unit then
increases the voltage to keep the arc’s brightness constant. However, the commonly called “Xenon”
bulbs will also ultimately burn out. Before they burn out, HID lamps can flicker. A message will then
appear in the MFI. This is your reminder to see an authorized Volkswagen dealer or an authorized
Volkswagen Service facility to check the headlights.