lock VOLKSWAGEN EOS 2013 1.G Workshop Manual

Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Special considerations” or “Checklist” in the index.

Description Possible causes, among
others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start
– Charge vehicle battery
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be locked
or unlocked using vehicle
key.
– Battery in the remote control
vehicle key is dead.
– Too far away from the
vehicle (out of range).
– Buttons have been pressed
too many times.
– Replace the battery in the remote
control vehicle key
– Move closer to vehicle.
– Synchronize vehicle key
– Lock or unlock vehicle manually
Unusual noises.
Cold engine, braking assist
systems, electronic steering
column lock.
Check the “Noises” entry in the index.
Odd driving behavior.
Assistance systems activated. Check the “Assistance systems” entry
in the index.
DSG® Direct Shift Gearbox too
hot.
Stop vehicle as soon as you can safely
do so.
Outside mirrors move
when the vehicle is
unlocked.
Convenience settings are
stored. Correct convenience settings
Front seats cannot be
adjusted with power
controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
CSC roof will not move. CSC roof malfunction.
Check whether any technical
requirement for opening and closing
the CSC roof is not met . If necessary
contact an authorized Volkswagen
dealer or an authorized Volkswagen
Service Facility.
Features do not work as
described in this manual.
Settings were adjusted in the
Volkswagen Information
System.
Check and reset to factory settings if
necessary
Headlights do not light up
the road as they should.
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
– Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service
Facility.
– Change light bulbs
– Switch on low beams .
Electrical consumers do
not work.
Vehicle battery charge too low. Charge vehicle battery .
Remaining fuel level too low. Refuel

WARNING
Before using the emergency procedure to close the CSC roof, park the vehicle as far away
from moving traffic as possible. If necessary, switch on the emergency flashers and set up a
warning triangle. Obey all applicable legal requirements.
NOTICE
If the vehicle's battery fails or the power windows won't work, the door windows are not
lowered when the door is opened or closed. Always close and open the door carefully to help
prevent damage to the window, the paint, or the rubber seal.
NOTICE
x Before using the emergency procedure to close the CSC roof and while doing it, check the
area behind the vehicle for possible obstacles and make sure there is enough room to avoid
damage. Rear lid assist does not work before and during the emergency closing procedure.
x Never close the CSC roof if the car is on a workshop hoist, parked with one side on a curb,
or raised on a car jack or jackstands.
NOTICE
To help prevent vehicle damage, carefully remove and properly reinstall parts after emergency
locking or unlocking.
Manually unlocking and locking the driver door

Fig. 166 Door handle on driver door: Concealed lock cylinder.

x Insert the key bit from below into the opening of the cover cap on the driver door ⇒ fig. 166 (arrow)
and lift the cover cap off. Grasping the door handle and pulling slightly makes it easier to remove the
cap.
x Insert the key bit into the lock cylinder of the driver door and unlock or lock the door.
x Reinsert the cover cap from top to bottom and press until it clicks into place. Grasping the door
handle and pulling slightly makes it easier to reinstall the cap.
Special considerations when unlocking:
x If the vehicle is equipped with an anti-theft alarm system, the system remains activated for the
unlocked vehicle. But no alarm is triggered at first
x Open the driver door. The alarm will sound.
x Switch on the ignition. The electronic immobilizer recognizes a valid remote control vehicle key
when the ignition is switched on and deactivates the anti-theft alarm system.
The driver door can be unlocked separately from the inside the vehicle by pulling the door handle
to open the door
The anti-theft alarm system is not activated when the vehicle is locked manually with the key bit
43.
Manually locking the passenger door

Fig. 167 On the front side of the passenger door: Emergency lock, covered by a rubber seal.

Fig. 168 On the front side of the passenger door: Manual vehicle locking with the key bit in the vehicle key.

Possible situations for emergency closing
Provided the preliminary requirements have been met, the CSC roof can be closed using the
emergency procedure if you have one or more of the following problems:
x The windows in the doors will not go down.
x The soft-close feature of the luggage compartment lid is not working.
x Sensors that determine the position of the CSC roof when it is opening and closing are not
working.
Emergency CSC roof closing
x Check whether there is enough room behind the vehicle for the luggage compartment lid to swing
out backwards.
x Open the driver and passenger door and leave the doors open.
x Press your thumb on the top part of the Volkswagen emblem on the luggage compartment lid, and
flip lower part of the emblem outward. This unlocks the rear lid. But do not lift the luggage
compartment lid.
x Switch the ignition off and back on again.
x Start the engine.
x Pull and hold the center console lever ⇒ fig. 174 for at least 30 seconds.
x Release the lever.
x Pull and hold the lever again and immediately pull back and hold the driver door switch ⇒ fig. 175
(1) until the CSC roof has completely closed and locked.
It takes a few seconds for the closing process to start after you pull both controls. A tone sounds and
the indicator light X in the instrument cluster display lights up during the emergency closing process.
There may also be a message in the instrument cluster display.
The closing process is immediately interrupted if you let go of the lever or the switch or if one of the
cancel conditions changes ( 324, Cancel conditions for emergency closing). The process can be
restarted by again pulling the center console lever and the switch in the driver door.
x After emergency roof closing is complete, continue to hold the lever and switch to close all
windows.
x OR: After emergency closing, pull switch (1).
x OR: Insert the key in the lock of the driver's door, turn in the closing direction, and hold until all
windows are closed.
x Have the vehicle checked immediately by an authorized Volkswagen dealer or an authorized
Volkswagen Service Facility.
Cancel conditions for emergency closing
Emergency closing the CSC roof is canceled if any of the following situations occurs:
x The lever in the center console or the switch in the driver door is released.
x The ignition is switched off.
x Any door is shut.
x The vehicle battery voltage is less than 9 Volts.
x The luggage compartment lid is closed before the roof frames are locked into the mountings on the
windshield.
x The vehicle moves at a speed greater than about 0.6 mph (1 km/h).
x The outside temperature is below +5° F (- 15° C).
Emergency closing using the lever-switch combination is possible only if the CSC control unit has
detected a malfunction that is caused by one of the listed feasible problems 324, Possible situations
for emergency closing.

WARNING
Changing a wheel, especially on the side of the road, can be dangerous. To help reduce the
risk of serious personal injury:
x Always stop the vehicle as soon as it is safe to do so. Move the vehicle a safe distance off
the road where it is safe to change the wheel.
x Always make sure that all passengers, especially children, are in a safe place outside the
vehicle and away from the vehicle and traffic (such as behind a guard rail).
x Turn on the emergency flashers and set up another warning device about 25 yards
(25 meters) behind the vehicle to warn approaching traffic.
x Change a wheel by yourself only if you are familiar with the necessary steps. Otherwise,
get expert assistance.
x Always switch the engine off, firmly apply the parking brake, and shift the transmission
into Park (P) (automatic transmission) or any gear (manual only) to help prevent the vehicle
from moving suddenly and slipping off the jack.
x Always make sure that the ground is level and firm. If necessary, place the jack on a large
and sturdy board or on a similar ground support.
x Always block the wheel diagonally opposite the wheel being changed with chocks or other
things.
x If you are towing a trailer, always unhitch it from your vehicle before starting to change
the wheel. Always apply the trailer brakes firmly and make sure the trailer cannot move
unintentionally.
x Always use proper and undamaged tools when changing a wheel.
x Once a wheel is lifted off the ground, having the transmission in Park (P) or in gear will not
prevent sudden vehicle movement.
x Always use a jack that has been approved by the manufacturer for your vehicle. Never use
other jacks, even if they have been approved for use on other Volkswagen models.
x To reduce the risk of losing control, crashes, and serious personal injuries, never loosen
the screws on rims with threaded rim rings.
x After changing a wheel, have the wheel bolt tightening torque checked with an accurate
torque wrench.
x After changing a wheel or tire, reset the Tire Pressure Monitoring System

Towing other vehicles
x Obey all legal requirements
x Read and heed all towing information in the owner's manual for the other vehicle.
A vehicle can be towed only if the electronic steering column lock is released. In case of a power loss or malfunctions of the electrical system, the engine may have to be jump-started in order to release the electronic steering column lock.
Driving tips while towing