VOLKSWAGEN JETTA SPORTWAGEN 2012 Owners Manual

Consumer information

Safety Compliance Certification Label
A safety certificate affixed to the door jamb in the driver door confirms that at time of production all
necessary safety standards and requirements of the traffic safety agency of the respective country
were met. The month and year of production as well as the vehicle identification number may be listed
as well.
Radiator fan and high voltage warning sticker
A warning sticker about the radiator fan and the high voltage of the electrical system is located in the
engine compartment next to the engine hood release. The vehicle ignition system complies with the
Canadian standard ICES-002.
Operating your vehicle outside of the United States and Canada

NOTICE
Antennas installed on the insides of windows can be damaged by abrasive objects or by
corrosive or acidic cleaning agents or other chemicals. Do not place any stickers on the
windshield-integrated antenna and never clean the antenna with corrosive or acidic cleaning
agents or other chemicals.
If electrical devices are operated close to the integrated windshield antenna, interference with AM
radio reception may occur.
UTQG classification

WARNING
The traction grade assigned to this tire is based on straight-ahead braking traction tests, and
does not include acceleration, cornering, hydroplaning or peak traction characteristics.
WARNING
The temperature grade for this tire is established for a tire that is properly inflated and not
overloaded. Excessive speed, underinflation or excessive loading, either separately or in
combination, can cause heat buildup and possible tire failure.
Volkswagen service information

Declaration of Compliance, Telecommunications and
Electronic Systems
Radio Frequency Devices and Radiocommunication Equipment User Manual Notice.
Radio-based equipment
x Mobile Phone Package
x Electronic immobilizer
x Remote control vehicle key
x Keyless Access locking and starting system
These devices comply with:
FCC Part 15.19
These devices comply with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
FCC Part 15.21
CAUTION:
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
These devices comply with RSS-210 of Industry Canada.
Operation is subject to the following 2 conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment.

Applicable only in the United States
Reporting Safety Defects
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death,
you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition
to notifying Volkswagen of America, Inc. 3800 Hamlin Road, Auburn Hills, MI 48326.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect
exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot
become involved in individual problems between you, your dealer, or Volkswagen of America, Inc.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-
424-9153);
go to http://www.nhtsa.gov;
or write to:

Administrator
NHTSA
1200 New Jersey Avenue, SE.
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
http://www.safercar.gov.

Applicable only in Canada
Reporting Safety Defects
If you live in Canada and you believe that your vehicle has a defect that could cause a crash, injury or
death, you should immediately inform Transport Canada, Defect Investigations and Recalls. You
should also notify Volkswagen Canada, Inc.
Transport Canada
Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may either call Transport Canada toll-free at

Phone: 1-800-333-0510 or
1-819-994-3328 (Ottawa region and from other countries)
or contact Transport Canada by mail at:
Transport Canada
Motor Vehicle Safety Investigations Laboratory
80 Noel Street
Gatineau, QC
J8Z 0A1
For additional road safety information, please visit the Road Safety website
at:
http://www.tc.gc.ca/eng/roadsafety/menu.htm

Engine control and emission control system

Lights
up Possible cause Proper response
D Diesel engine pre-glow before engine
start-up. .
xB
Engine control/monitoring system
malfunction (engine Malfunction Indicator
Light - MIL)
Ease off the accelerator. Carefully drive to the
nearest authorized Volkswagen dealer or
authorized Volkswagen Service Facility. Have
engine checked.

The catalytic converter provides exhaust gas after-treatment to help reduce pollutants in the exhaust
gas. To help ensure long service life of the exhaust system and gasoline engine catalytic converter:
x Only use unleaded fuel.
x Never completely empty the fuel tank.
x Do not exceed the correct oil level .
x Do not tow the vehicle to start it, but use a jump-start instead .
If you experience misfires, loss of power or the engine is not running smoothly while driving, reduce
speed immediately and have the vehicle checked by an authorized Volkswagen dealer or authorized
Volkswagen Service Facility. Otherwise, gasoline could reach the exhaust system and get into the
atmosphere. The catalytic converter could also be damaged by overheating!
Under certain engine conditions, you may smell a sulfur odor. This is not an indication of a
malfunctioning emission control system. This depends upon the sulfur content of the diesel fuel.
Diesel particulate filter

Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Special considerations” or “Checklist” in the index.

Description Possible causes, among
others Possible remedy
Engine does not start. Vehicle battery dead. – Perform jump-start .
– Charge vehicle battery .
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel .
Vehicle cannot be locked
or unlocked using vehicle
key.
– Battery in the remote control
vehicle key is dead.
– Too far away from the
vehicle (out of range).
– Buttons have been pressed
too many times.
– Replace the battery in the remote
control vehicle key
– Move closer to vehicle.
– Synchronize vehicle key
– Lock or unlock vehicle manually .
Unusual noises. Cold engine, braking assist
systems, electronic steering
column lock.
Check the “Noises” entry in the index.
Odd driving behavior. Assistance systems activated. Check the “Assistance systems” entry
in the index.
DSG® Direct Shift Gearbox too
hot.
Stop vehicle as soon as you can safely
do so.
Front seats cannot be
adjusted with power
controls.
Vehicle battery dead. Charge vehicle battery .
Fuse blown. Check fuse and replace if necessary .
Features do not work as
described in this manual.
Settings were adjusted in the
Volkswagen Information
System.
Check and reset to factory settings if
necessary
Headlights do not light up
the road as they should.
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
– Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service
Facility.
– Change light bulbs .
– Switch on low beams
Electrical consumers do
not work.
Vehicle battery charge too low. Charge vehicle battery .
Remaining fuel level too low. Refuel .
Fuse blown. Check fuse and replace if necessary .
Fuel consumption higher
than indicated.
– Short hauls.
– “Jumpy” accelerator pedal.
– Avoid short distance driving.
– Drive defensively.
– Accelerate smoothly.
Electrical loads switched on. Switch off unnecessary loads.
Engine control malfunction. Have the malfunction corrected .
Tire pressure too low. Adjust tire pressure .