Control VOLKSWAGEN TIGUAN 2017 Owner´s Manual

Why does the cooling system switch off automatically or cannot be
switched on?
•The engine is not running.
•The blower is switched off.
•The air conditioning system fuse has blown.
•The ambient temperature is lower than approximately +3°C (+38°F).
•The air conditioning compressor of the cooling system has been temporarily switched off
because the engine coolant temperature is too high.
•There is a vehicle fault. The air conditioning system should be checked by a qualified workshop.
Settings for optimal road visibility
•Keep the air intake in front of the windscreen free from ice, snow or leaves to improve the
heating and cooling performance and prevent condensation on the windows ⇒ Vehicle care.
•Do not cover the air vents in the rear of the luggage compartment to allow air to flow through
the vehicle from the front to the rear.
•The maximum heating output and the fastest window defrosting results are achieved when the
coolant has reached its operating temperature.
Recommended settings for the heating and fresh air system or manual air
conditioning system
•Switch off air recirculation mode.
•Set blower to setting or .
•Set the temperature selector to the middle position.
•Open and position all vents on the dash panel.
•Turn the air distribution regulator to the desired position.
•Manual air conditioning system: press the button on the control panel to switch the
cooling system on.
Recommended Climatronic setup
•Press the button.
•Set the temperature to +22°C (+72°F).
•Open and position the vents on the dash panel.
Air Care Climatronic
The allergen filter of Air Care Climatronic can additionally reduce the amount of pollutants and also
allergens that enter the vehicle interior.
The filters must be changed regularly to avoid impairing the performance of the air conditioning
system. If the vehicle is frequently used in severely polluted air, the filter must be replaced between
service events.
•Press the button on the control panel.
•Touch the Air Care function button.
•Touch the Active function button to switch the Air Care function on or off.
Dust and pollen filter
The dust and pollen filter must be replaced regularly to prevent impaired performance of the manual
air conditioning system. If the vehicle is frequently used in severely polluted air, the filter must be
replaced between service events.
Water under the vehicle
If the humidity and temperature outside the vehicle are high, condensation can drip off the
evaporator in the cooling system and form a pool underneath the vehicle. This is normal and does
not indicate a leak.
If the outside humidity is high and the outside temperature low, condensation may evaporate when
the auxiliary heater is running ⇒ Auxiliary heater and ventilation. If this is the case, steam may
appear underneath the vehicle. This is not a sign that the vehicle is damaged.
Auxiliary heater and ventilation
Introduction
This chapter contains information on the followingsubjects:
⇒ Switching the auxiliary heater and auxiliary ventilation on and off
⇒ Programming the auxiliary heater and auxiliary ventilation
⇒ Remote control

The auxiliary heater and ventilation
system allows the vehicle interior to be
heated in winter and ventilated in
summer. Operation of the system
allows ice, condensation and a thin
covering of snow to be cleared from the
windscreen. The auxiliary heater is
supplied with fuel from the vehicle fuel
tank and can be operated when the
vehicle is stationary with the ignition
switched off. The auxiliary ventilation
system is supplied with power by the
12-volt vehicle battery.
Auxiliary heater exhaust system
The emissions produced by the auxiliary heater are removed via an exhaust pipe fitted underneath
the vehicle. The exhaust pipe must not be blocked by snow, mud or other objects.
Switching the auxiliary heater and auxiliary ventilation on and off
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The auxiliary heating can be operated only when the ignition is switched off. If the ignition is
switched on while the auxiliary heater is working, the auxiliary heater continues to run to provide
additional heat.
Switching on the auxiliary heater
•Press the immediate heat button on the control panel ⇒ Front controls.
•Press the button on the remote control ⇒ Remote control.
•Program a departure time ⇒ Programming the auxiliary heater and auxiliary ventilation.
The auxiliary heater heats up the vehicle interior to a temperature of at least 22°C.
The auxiliary heater will not switch on if the 12-volt vehicle battery has a low charge level or the fuel
tank is empty.
Switching off the auxiliary heater manually
•Press the immediate heat button on the control panel ⇒ Front controls.
•Press the button on the remote control ⇒ Remote control.
•Touch the function button in the Infotainment system ⇒ Programming the auxiliary heater 
and auxiliary ventilation.
Auxiliary heater switches off automatically
•When the programmed departure time is reached, or after the programmed operating period
has elapsed ⇒ Programming the auxiliary heater and auxiliary ventilation.
•If the indicator lamp or lights up (fuel gauge) ⇒ Fuel gauge.
•If the charge level of the 12-volt vehicle battery is too low ⇒ 12-volt vehicle battery.
The fumes from the auxiliary heater contain among other things carbon monoxide, which
is an odourless and colourless poisonous gas. Carbon monoxide can cause people to
lose consciousness. It can also cause death.
•Never start or run the auxiliary heater in unventilated or closed rooms.
•Never programme the auxiliary heater so that it is switched on and run in unventilated
or enclosed spaces.
WARNING
Parts of the auxiliary heater exhaust system become very hot. This can cause fires.
•Park the vehicle so that no part of the exhaust system can come into contact with any
inflammable material underneath the vehicle, e.g. dry grass.
WARNING
Do not place any food, medicine or any other temperature-sensitive items in front of the
vents. Heat-sensitive food, medicine and other items could be either damaged or rendered
useless.
NOTICE

The auxiliary heater runs on for a short time after it is switched off manually or automatically so that
the remaining fuel in the system can be burnt off.
When the vehicle is at a standstill, the auxiliary heater can be activated up to three times in
succession for the maximum operating duration.
Operating noises can be heard if the auxiliary heater is switched on.
The 12-volt battery will discharge if the auxiliary heater or ventilation is run several times
over an extended period. Drive the vehicle for an appropriate distance in order to recharge the 12-
volt vehicle battery.
When parked on an incline, the fuel gauge indication (just above the reserve quantity) may
be inaccurate and lead to functional restrictions of the auxiliary heater.
The auxiliary heater may switch on automatically as a supplementary heating measure when
the engine is started at temperatures below +5°C (+41°F). The supplementary heating function is
switched off again automatically after a short time.
Programming the auxiliary heater and auxiliary ventilation
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Opening the Auxiliary heater menu
The auxiliary heater is programmed in the Infotainment system.
m/k/a997MK Manual air conditioning system
•Press the button on the Infotainment system.
•Touch the Vehicle and function buttons.
m/k/a997MK Climatronic
•Press the button on the control panel.
•Touch the function button.
Changing the operating mode
•Open the Auxiliary heater menu.
•Touch the Heating or Ventilation function buttons to change the operating mode.
At high outside temperatures, the auxiliary ventilation function supplies fresh air to the vehicle
interior and helps prevent a build-up of heat.
Programming the auxiliary heater
Activation is always for one heating or ventilation period only. The departure time must be activated
for every start.
•Before programming, check that the date and time set in the vehicle are correct ⇒ Vehicle 
settings menu.
•Open the Auxiliary heater menu.
•Press the Adjust button.
•Choose one of the memory locations for a Departure time.
•Touch the Activate function button.
m/k/a995MKManual air conditioning system: the programmed departure time determines
the time at which the auxiliary heater or ventilation should switch off. The point at which the heating
or ventilation process starts is determined depending on the programmed operating period.
m/k/a995MK Climatronic: on the basis of the programmed departure time, the vehicle
automatically calculates the start time for heating or ventilation to the currently set temperature
depending on the outside temperature.
•Touch the Running time function button under Adjust to set the auxiliary heater
running time after the heater is switched on with the immediate heat button or using the
remote control.

Programming check
If a departure time has been activated, the LED in the immediate heat button will light up on
the Climatronic control panel for approximately ten seconds after the ignition is switched off.
Remote control
Fig. 112 Auxiliary heater: remote control (left) with battery compartment (right).
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Switching the auxiliary heater on and off using the remote control
•m/k/a995MK Switch on: press the button ⇒ Fig. 112.
The auxiliary heater is switched on when the LED on the remote control lights up green.
•m/k/a995MKSwitch off: press the button ⇒ Fig. 112.
The auxiliary heater is switched off when the LED on the remote control lights up red.
LED in the remote control
The LED ⇒ Fig. 112② indicates various operating states after you press a button.
Lit up
GreenAuxiliary heater is switched on.RedAuxiliary heater is switched off.
Flashes irregularly
GreenAuxiliary heater disabled: the fuel tank is almost empty, the voltage of the 12-volt vehicle
battery is too low or a malfunction has occurred. Refuel and drive for a sufficiently long time in order
to charge the 12-volt vehicle battery or go to a qualified workshop.
Flashes regularly
Red or greenSwitch-on or switch-off signal not received. Reduce your distance from the vehicle.
Lights up or flashes
OrangeThe button cell (battery) in the remote control is weak. Replace the button cell.
Range
The remote control has a range of several hundred metres when the button cell is fully charged.
•Keep a distance of at least two metres between the remote control and vehicle.
•Avoid obstacles between the remote control and vehicle.
•Hold the remote control with the aerial⇒ Fig. 112① pointing vertically upwards.
•Do not cover the aerial.
Poor weather conditions or a weak button cell will significantly reduce the range.
Replacing the button cell in the remote control
The button cell in the remote control must be replaced if the indicator lamp no longer lights up.
•Insert a suitable object, e.g. a screwdriver, in the recess on the side ⇒ Fig. 112 in the direction
of the arrow.
Never programme the auxiliary heating system so that is switched on and run in
unventilated or enclosed spaces. The fumes from the auxiliary heater contain among other
things carbon monoxide, which is an odourless and colourless poisonous gas. Carbon
monoxide can cause people to lose consciousness. It can also cause death.
WARNING

•Lever open the battery cover in upward direction using the object.
•Push the battery cover slightly in the direction of the arrow.
•Remove the battery cover.
•Remove the button cell.
•Insert a new button cell of the same type, paying attention to the correct polarity.
•Insert the battery in the housing of the remote control.
•Push the battery cover in the opposite direction to the arrow ⇒ Fig. 112 until it engages.
Dispose of discharged batteries in accordance with regulations governing the protection of
the environment.
The battery in the remote control may contain perchlorate. Please comply with legislation
regarding disposal.
Driving
Notes on driving
Introduction
This chapter contains information on the followingsubjects:
⇒ Pedals
⇒ Gear-change indicator
⇒ Driving economically
⇒ Think Blue. Trainer.
⇒ Information on the brakes
⇒ Driving with a loaded vehicle 
⇒ Driving with an open boot lid
⇒ Driving through water on roads
⇒ Running in the engine
⇒ Using the vehicle in other countries and continents
⇒ Troubleshooting
Pedals
Swallowing batteries with a diameter of 20 mm, or other button cells, can result in severe
or even fatal injuries within a very short period of time.
•Always keep the remote control key, key ring with batteries, spare batteries, round
cells and other batteries that are larger than 20 mm out of the reach of children.
•Call for medical help immediately you suspect that someone has swallowed a battery.
DANGER
•The remote control contains electronic components. Protect the remote control from
moisture, excessive vibration and direct sunlight.
•Unsuitable batteries can damage the remote control. Replace discharged batteries only
with new batteries of the same voltage rating, size and specification.
•Ensure that the battery is fitted the right way round.
NOTICE
Driving under the influence of alcohol, drugs, medication or narcotics can cause serious
accidents and fatal injuries.
•Alcohol, drugs, medication and narcotics can severely impair perception, reaction
times and driving safety. This could cause you to lose control of the vehicle.
WARNING
Rapid acceleration can cause loss of traction and skidding, particularly on slippery roads.
This can cause you to lose control of the vehicle, which can lead to accidents and serious
injuries.
•Always adjust your driving style in accordance with the flow of traffic.
•The kickdown function or fast acceleration should only be used if the visibility,
weather, road and traffic conditions permit.
WARNING

Fig. 113 In the footwell: pedals in vehicles with a manual gearbox.
Fig. 114 In the footwell: pedals in vehicles with a DSG dual clutch gearbox.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key for ⇒ Fig. 113 and ⇒ Fig. 114:
Accelerator
Brake pedal
m/k/a995MK Vehicles with manual gearbox: clutch pedal
The operation and freedom of movement of all pedals must never be impaired by objects or floor
mats.
Use only floor mats that leave the pedal area free and can be securely fastened in the footwell.
Gear-change indicator
Fig. 115 On the instrument cluster display: gear-change indicator.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key to ⇒ Fig. 115:
Currently selected gear.
Recommended gear.
The instrument cluster display may, depending on the vehicle's equipment level, indicate which
gear should be selected to reduce fuel consumption while the vehicle is in motion.
Objects in the driver footwell can hinder pedal operation. This can lead to loss of control
of the vehicle and increase the risk of serious injury.
•Please ensure that all pedals can always be operated without any hindrance.
•The floor mats must always be properly secured in the footwell.
•No additional floor mats or other floor coverings should be placed over the fitted floor
mat.
•Ensure that no objects can enter the driver footwell while the vehicle is in motion.
•If there are any objects in the footwell, remove them when the vehicle is parked.
WARNING
The pedals must be freely operable at all times. For example, a larger brake pedal travel
will be necessary in order to stop the vehicle if a brake circuit fails. The brake pedal will
have to be depressed further and harder than normal.
NOTICE

m/k/a995MK Vehicles with DSG dual clutch gearbox: the selector lever must be in the
Tiptronic position ⇒ Changing gear using Tiptronic.
No recommended gear is indicated if the most suitable gear is already selected. The currently
selected gear is displayed.
Information on cleaning the particulate filter
The engine management system recognises when the particulate filter is becoming saturated and
supports regeneration of the particulate filter by recommending the most suitable gear when driving.
Compared with normal driving, this may mean driving with an increased engine speed ⇒ Particulate 
filter.
Driving in the correct gear can help to reduce fuel consumption.
Gear-change indicator display goes out when the clutch is depressed in vehicles with a
manual gearbox or when Tiptronic position is deselected in vehicles with a DSG dual clutch
gearbox.
Driving economically
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The fuel consumption, pollution and
wear of the engine, brakes and tyres
are reduced by an appropriate driving
style. A few tips are provided below
which will help you protect the
environment and also save money.
Fig. 116 Fuel consumption in litres per 100 km at two different outside temperatures.
Think ahead when driving
The fuel consumption will increase if you do not adopt a steady driving style. Keeping a close eye
on the traffic can help to avoid frequent acceleration and braking. Keeping a sufficient distance from
the vehicle in front will help you anticipate the driving situation.
Use the cruise control system where possible ⇒ Cruise control system (CCS).
With a gear engaged, allow the vehicle to come to a halt by itself to make use of the engine braking
effect, e.g. when approaching traffic lights.
Using freewheeling
m/k/a995MKVehicles with a DSG dual clutch gearbox: When the selector lever is in
position D/S and neither the accelerator nor the brake pedal is depressed, the vehicle will roll
(coast) with practically no energy being consumed.
With the engine-off coasting function, the engine is not just disengaged, but is also switched off.
Driving with DSG dual clutch gearbox ⇒ Driving with DSG dual clutch gearbox.
Change gears in an energy-saving way
Shifting up early at an engine speed of 2,000 rpm will save energy. Do not drive gears to the limit
and avoid high revs.
The gear-change indicator is only designed to assist the driver and cannot replace the
driver's own judgement.
•The driver has full responsibility for selecting the correct gear in all situations (e.g.
when overtaking, driving up and down hills ⇒ Trailer towingand when towing a trailer).
CAUTION
®
®®

m/k/a995MK Vehicles with manual gearbox: change from first to second gear immediately
after setting off. Change to higher gears rapidly.
m/k/a995MK Vehicles with DSG dual clutch gearbox: accelerate slowly and avoid using the
kickdown function.
Gear-change indicator ⇒ Gear-change indicator.
Eco driving profile ⇒ Driving profile selection and 4MOTION Active Control.
Avoid full throttle
Never fully use the maximum speed of the vehicle. Driving at excessive speeds, e.g. above 130
km/h on the motorway, will increase air resistance and thus the amount of force needed to move
the vehicle.
Reduce idling
Drive off immediately with low revs. If you are stopped for a long period, do not allow the engine to
idle but switch it off, e.g. when in a traffic jam or at a railway crossing.
In vehicles with an activated start/stop system, the engine will switch off automatically when the
vehicle is stopping and when the vehicle is stationary ⇒ Start/stop system .
Refuel with moderation
A full fuel tank increases the weight of the vehicle. A fuel tank that is half to three quarters full is
sufficient for urban journeys in particular.
Avoid short journeys
A cold engine has a very high fuel consumption. The optimum operating temperature is reached
only after driving a few miles. The fuel consumption is above average at very low ambient
temperatures, e.g. in winter ⇒ Fig. 116. Plan journeys economically and combine short distances.
Carry out regular maintenance
Regular maintenance is an essential prerequisite for economical driving and increases the service
life of the vehicle.
Observe the correct tyre pressures
An inadequate tyre pressure does not just mean greater wear, but also increases the rolling
resistance of the tyres and thus the fuel consumption. Use optimised rolling resistance tyres.
Adjust the tyre pressure according to the vehicle load. Observe the information on the tyre pressure
sticker ⇒ Useful information about wheels and tyres
Tyre Pressure Loss Indicator or Tyre Pressure Monitoring System ⇒ Tyre monitoring systems.
Use low viscosity engine oil
Fully synthetic engine oils with a low viscosity decrease frictional resistance in the engine and
spread better and more quickly, especially for cold starts.
Do not drive with unnecessary loads in the vehicle
You can reduce fuel consumption by clearing out the luggage compartment before setting off, for
example by removing empty drink crates or unused child seats.
In order to keep the drag coefficient of the vehicle as low as possible, remove attachments and
add-on parts such as ski, bicycle or roof carriers after use.
Save electrical energy
The alternator is driven by the engine and generates power for convenience consumers such as the
air conditioning system, window heating and ventilation. Saving electrical energy is easy, e.g.:
•At high ambient temperatures, ventilate the car before starting a journey and drive a short
distance with open window. Only then switch on the air conditioning system.
•Switch off convenience systems as soon as they have served their purpose.
Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road
and traffic conditions.
WARNING

situations should be avoided that create a heavy load on the brakes, e.g. when driving up close to
the vehicle ahead.
The rate of wear of the brake pads depends to a great extent on the conditions under which the
vehicle is operated and the way in which the vehicle is driven. If the vehicle is used for regular
urban trips, short journeys, and is driven with a sporty driving style, the brake pads must be
regularly checked by a qualified workshop.
When driving with wet brakes, for example after driving through water, after heavy rainfall or after
washing the vehicle, the braking effect may be delayed as the brake discs will be wet, or possibly
iced up (in winter). The brakes must be dried as quickly as possible by careful braking at higher
speed. Please ensure that no following vehicle and no other road user is put at risk as a result of
this action ⇒.
Any salt layer accumulating on the discs and pads will delay the braking effect and increase the
braking distance. If the brakes on the vehicle have not been applied for a long time on roads that
have been gritted with salt, the layer of salt must be reduced through careful braking ⇒.
Corrosion on the brake discs and dirt in the brake pads are facilitated through long periods of
inactivity, low mileage and low load levels. If the brake pads have been hardly used, or if they are at
all corroded, Volkswagen recommends that the brake discs and brake pads be cleaned by braking
strongly several times from high speed. Please ensure that no following vehicle and no other road
user is put at risk as a result of this action ⇒.
Brake servo
The brake servo will only function when the engine is running and reinforces the pressure applied
by the driver on the brake pedal.
If the brake servo is not functioning or the vehicle is being towed, the brake pedal will have to be
depressed more forcefully as the braking distance will be increased due to the lack of assistance for
the brake system ⇒.
Driving with worn brake pads or with a faulty brake system can cause accidents and
serious injuries.
•If the warning lamp lights up either alone or together with a text message in the
instrument cluster display, go to a qualified workshop immediately to have the brake
pads checked and the worn brake pads replaced.
WARNING
New brake pads will not have the optimal braking effect when first fitted.
•New brake pads cannot generate the full braking effect during the first 300 km (186
miles) and must first be run in. A reduced braking effect can be increased by applying
more pressure to the brake pedal.
•You must drive particularly carefully when driving with new brake pads in order to
reduce the risk of accidents, serious injuries and loss of control of the vehicle.
•Never drive too close to other vehicles when running in new brake pads, and never
create a driving situation that will place a heavy load on the brakes.
WARNING
Overheated brakes reduce the braking effect and considerably increase the braking
distance.
•When driving downhill the brakes are placed under particular strain and become hot
very quickly.
•Before driving down a long, steep gradient, reduce speed and change to a lower gear
(with manual gearboxes or in Tiptronic mode with the DSG dual clutch gearbox). This
will make use of the engine braking effect and relieve the load on the brakes.
•Non-standard or damaged front spoilers could restrict the airflow to the brakes and
cause them to overheat.
WARNING

Warning lights and text messages are shown on the instrument cluster display. These warnings
may be accompanied by acoustic signals.
Front brake pads worn. Go to a qualified workshop immediately. All brake pads should be
checked and renewed as necessary.
Malfunction in the brake system
A brake circuit may have failed if you have to reduce speed and the vehicle does not brake as
normal (sudden increase in braking distance). This is indicated by the warning lamp and in
some cases by a text message. Go to the nearest qualified workshop immediately to have the fault
corrected. Drive at low speed when doing this and anticipate much longer braking distances and an
increase in the pressure required on the pedal.
Starting and stopping the engine
Introduction
This chapter contains information on the followingsubjects:
⇒ Ignition lock
⇒ Starter button
⇒ Starting the engine
⇒ Stopping the engine
⇒ Electronic immobiliser
⇒ Troubleshooting
Push-starting or tow-starting
For technical reasons, your vehicle must not be push-started or tow-started. Use jump leads to
start the engine instead ⇒ Jump starting.
Ignition lock
Switching the engine off while the vehicle is moving makes it more difficult to stop the
vehicle. This can lead to loss of control of the vehicle and to accidents and severe injuries.
•Braking and steering support systems, the airbag system, the belt tensioners and other
items of safety equipment in the vehicle are only active when the engine is running.
•Never switch the engine or ignition off while the vehicle is in motion.
WARNING
The risk of serious injury can be reduced with the engine running or when starting the
engine.
•Never start or run the engine in unventilated or closed rooms. The exhaust fumes
contain carbon monoxide, an odourless and colourless toxic gas. Carbon monoxide
can cause people to lose consciousness. It can also cause death.
•Never start or run the engine if oil, fuel or any other highly flammable fluids are under
or near the vehicle, or are leaking out of the vehicle, e.g. as the result of damage.
•Never leave the vehicle unattended with the engine running, particularly if a gear or
position has been selected. The vehicle could move suddenly or something
unexpected may happen that may cause damage, fire and serious injuries.
•Never use a start booster. Start boosters may explode and cause the engine to
suddenly run at high revs.
WARNING
The components of the exhaust system become very hot. This can cause fires and serious
injuries.
•Never park the vehicle where parts of the exhaust system can come into contact with
inflammable material underneath the vehicle, e.g. undergrowth, leaves, dry grass, spilt
fuel.
•Never apply additional underseal or anti-corrosion coatings to the exhaust pipes,
catalytic converters, heat shields or particulate filter.
WARNING