reset infotainment system VOLKSWAGEN TIGUAN 2017 Owner´s Manual

•Time ⇒ Time.
•Radio and navigation information ⇒BookletInfotainment system,.
•Telephone information ⇒BookletInfotainment system,.
•Outside temperature
•Compass display
•Selector lever positions
•Gear-change indicator ⇒ Gear-change indicator.
•Driving data display (multifunction display) and menus for various settings ⇒ Instrument cluster 
menus.
•Service interval display ⇒ Service interval display.
•Speed warning function ⇒ Instrument cluster menus.
•Speed warning for winter tyres.
•Start/stop system status display ⇒ Start/stop system .
•Status display for Active Cylinder Management (ACT) ⇒ Driving economically.
•Economical mode .
•Engine code (EC)
•Personalisation: welcome and user selection.
•Road signs detected by the Dynamic Road Sign Display system ⇒ Dynamic Road Sign Display 
(Sign Assist).
Open doors, bonnet and boot lid
The instrument cluster display indicates if any doors, the bonnet or boot lid are open once the
vehicle has been unlocked, and while the vehicle is in motion. In some cases, a signal tone is also
given. Different instrument cluster designs will have different displays.
Selector lever positions (DSG dual clutch gearbox)
The gear selected is displayed on the side of the selector lever and on the display in the instrument
cluster. The instrument cluster display may show which gear has been selected if the selector lever
is in D/S position or in Tiptronic mode ⇒ DSG dual clutch gearbox.
Outside temperature display
If the outside temperature falls below approximately +4°C (+39°F), the temperature display also
shows a snowflake symbol . This symbol remains lit up until the outside temperature rises
above +6°C (+43°F) ⇒.
Heat radiated from the engine may cause the temperature display to show a slightly higher value
than the actual outside temperature if the vehicle is stationary, the auxiliary heater ⇒ Auxiliary 
heater and ventilation is switched on or the vehicle is travelling at a very low vehicle speed.
The measuring range lies between -45°C (-49°F) and +76°C (+169°F).
Gear-change indicator
When driving in Tiptronic mode, the instrument cluster display may recommend a gear to save fuel
⇒ Gear-change indicator.
Mileage displays
The odometer registers the total distance travelled by the car.
The trip recorder (trip) shows the distance travelled since the trip recorder was last reset.
•To reset the trip recorder to 0, briefly press the button in the instrument cluster
⇒ Analogue instrument cluster or ⇒ Digital instrument cluster (Active Info Display).
Speed warning for winter tyres
A display in the instrument cluster indicates when the set maximum speed has been exceeded
⇒ Instrument cluster menus.
You can adjust the settings for the speed warning in the Infotainment system ⇒ Vehicle settings 
menu.
Compass display
If the ignition is switched on, depending on the equipment level, the instrument cluster display
shows the current direction of travel in the form of an abbreviation, e.g. NW for north west.
The graphic compass display is also shown when the Infotainment system is switched on and route
guidance is not active.
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Switching on and off
The Driver Alert System can be activated or deactivated using the button or function
button and the Vehicle, and Driver assistance function buttons in the
Infotainment system ⇒ Vehicle settings menu.
Function limitations
The Driver Alert System has system-related limitations. The following conditions can limit the
function of the Driver Alert System, or prevent it from working altogether:
•Speeds less than 60 km/h (37 mph).
•Speeds of more than 200 km/h (125 mph).
•Roads with bends.
•Poor roads.
•Adverse weather conditions.
•Sporty driving style.
•Towing a heavy/long trailer.
•The driver is distracted.
The Driver Alert System is reset in the following situations:
•The ignition is switched off.
•The driver seat belt is unfastened and the driver door is open.
•The vehicle has been stationary for longer than 15 minutes.
The Driver Alert System is automatically reset in case of long slow drives (speed less than 60 km/h
(37 mph)). If the speed is increased, the system evaluates the driving behaviour again.
The Driver Alert System has been developed for use only while driving on highways and
good roads.
If there is a system fault, proceed to a qualified workshop immediately to have the system
checked.
Dynamic Road Sign Display (Sign Assist)
Fig. 19 On the instrument cluster display: examples of recognised speed limits or overtaking
restrictions with accompanying additional signs.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Dynamic Road Sign Display uses a camera in the base of the interior mirror to monitor standard
road signs in front of the vehicle and notifies the driver of any detected speed limits or overtaking
restrictions. Within the limits of the system, the system also displays additional signs, e.g.
temporary restrictions, signs related to towing a trailer ⇒ Trailer towing or restrictions in wet
weather conditions. In some cases the system can also display the current speed limits on non-
signposted routes.
The intelligent technology used in the Driver Alert System cannot overcome the laws of
physics, and functions only within the limits of the system. Do not let the extra
convenience afforded by the Driver Alert System tempt you into taking any risks when
driving – this can cause accidents. During a long trip, plan regular and sufficient breaks.
•The driver is responsible at all times for their fitness to drive.
•Never drive a vehicle when you are tired.
•The system cannot always detect the driver's level of alertness. Observe the
information in the section Function limitations ⇒ Function limitations.
•In certain situations, the system may wrongly interpret intentional driving manoeuvres
as a lack of alertness from the driver.
•No urgent warning will be given in the event of the phenomenon known as microsleep.
•Follow the information on the instrument cluster display and respond according to the
commands.
WARNING

taken into account. The service reminder is displayed 30 days before the service is due. The
distance is rounded to the nearest 100 km; the remaining time is rounded to full days.
Service alert
If a service or inspection is due soon, a service alert will appear when the ignition is switched on.
The number of kilometres or amount of time shown correspond to the maximum number of
kilometres or maximum time that can still be driven before the next service.
Service event
For a scheduled service or a scheduled inspection, a signal tone will be given when the ignition
is switched on and the spanner symbol will be displayed for several seconds on the
instrument cluster display. One of the following displays will also appear ⇒ Fig. 22:
Inspection now!
Oil service now!
Oil service and inspection now!
Viewing service appointments
You can access the current service schedule when the ignition is switched on, the engine is not
running, and the vehicle is stationary:
•Press and hold button in the instrument cluster ⇒ Instrument cluster until the text
Service appears in the display.
•Release the button. Information on the current scheduled service will be shown in the
display.
Service information ⇒ Fig. 23 can also be displayed in the Infotainment system by pressing the
button or function button and the Vehicle, and Service function
buttons ⇒ Operation and display in the Infotainment system.
Resetting the service interval display
If the service or the inspection was not performed by a Volkswagen dealership, the display can be
reset as follows:
•Switch off the ignition.
•Press and hold the button in the instrument cluster ⇒ Instrument cluster.
•Restart the ignition.
•Release button if one of the following messages appears on the instrument cluster
display:
Reset oil change service?
Reset inspection service?
•Press the button on the instrument cluster ⇒ Instrument cluster to confirm.
Do not reset the service interval display between service intervals otherwise incorrect data may be
shown.
If the oil change service was manually reset, the service interval display then also changes to a
fixed service interval in vehicles with flexible oil change service.
The service message will disappear after a few seconds, when the engine is running, or
when the button on the windscreen wiper lever or the button on the
multifunction steering wheel is pressed ⇒ Instrument cluster operation.
If the 12-volt vehicle battery was disconnected for long periods in vehicles with flexible
service, the system cannot calculate the time at which the next service is due. The information
shown in the service interval display may therefore be incorrect. If this is the case, please observe
the maximum permissible service intervals ⇒ Service.
Instrument cluster operation
Introduction
This chapter contains information on the followingsubjects:
⇒ Operating using the wiper lever
⇒ Operating using the multifunction steering wheel
⇒ Button for driver assist systems
⇒ Additional displays and display options
Some menu options can only be opened when the vehicle is stationary.
There are no buttons on the wiper lever in vehicles equipped with a multifunction steering wheel
⇒ Operating using the wiper lever.

Start new lap.
Display split time.
Display statistics.
Opening the lap timer
To access the lap timer, first open the performance monitor ⇒ Performance monitor:
•Press the MENU button on the Infotainment system.
•Touch the Vehicle function button.
•Touch the Selection function button.
•Touch the Sport function button to access the performance monitor.
•Touch one of the arrow buttons ⇒ Fig. 27② in the performance monitor to change to the lap
timer.
You can change between the lap timer and performance monitor at any time using the arrow
buttons ⇒ Fig. 27- 2- and ⇒ Fig. 28.
Measuring lap times
The stopwatch measures the lap time in two areas:
The red needle and the numerical value in the centre show the running time in seconds. The
smaller display in the inner area shows minutes and hours.
The display on the right side shows the current lap time with an accuracy of 1/100 seconds. There
is no difference between the stopwatch and lap times if there are not yet any laps with intermediate
times stored in the lap timer.
FunctionOperation
Start or continue
time measurement
Touch the function button to start or continue ⇒ Fig. 29④.
Time measurement is not possible when the ignition is switched off. A
message is shown on the display.
Press Start to start time measurement. Time measurement starts as soon
as the vehicle moves forwards.
A new first lap can be started when the data in the statistics has been
reset.
End time
measurementTouch the function button to end measurement ⇒ Fig. 29⑥.
Pause time
measurementTouch the function button to pause measurement ⇒ Fig. 29⑦.
Start new lap
Touch the function button to add a new lap ⇒ Fig. 29⑧.
The last lap time is stored and a new lap starts. The overall time of the
laps driven is shown in the statistics.
Cancel current lap
Touch the function button to cancel the current lap ⇒ Fig. 29⑤.
During a running time measurement, touch the function button to pause
measurement ⑦. Time measurement is cancelled and the lap time
is deleted. --: --:--.-- is displayed in the statistics.
Display
intermediate time
Touch the function button for the intermediate time ⇒ Fig. 29⑨.
The stopwatch ⇒ Fig. 28① stops for a few seconds and the intermediate
time is displayed.
Display statistics
After ending or cancelling time measurement, touch the function button for
the statistics ⇒ Fig. 29⑩.
The statistics show the number of laps, the overall time, the fastest and
slowest laps, the average value of all lap times and all lap values.
Touch the function button to go back to the previous menu.
Reset data in the
statistics
Touch the function button for statistics ⇒ Fig. 29⑩. Delete the data
by touching the Reset function button.
A maximum of 99 laps and a maximum time of 99 hours, 59 minutes and 59 seconds can be
recorded. If one of these limits has been reached, the data in the statistics must be deleted before a
further time measurement.
Avoid operating the lap timer when the vehicle is in motion if possible.
•Preset lap timer settings and access statistics only when the vehicle is stationary.
•When the vehicle is in motion, use the lap timer only in driving situations which are
easy to control.
WARNING

Personalisation
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The personalisation function allows personalised vehicle settings, such as air conditioning system,
instrument cluster or lighting settings, to be saved in a user account. You have four user accounts
available. Users are identified using the vehicle key upon unlocking the vehicle. One user account
is assigned to each vehicle key.
Changes to the setup will be assigned to the active user account and saved upon locking the
vehicle or changing the user account.
Welcome and user account selection
When personalisation is activated, the name of the current user account appears on the instrument
cluster display for approximately ten seconds after you switch on the ignition.
During this time, you can select a user account using the buttons on the wiper lever or multifunction
steering wheel ⇒ Operation and display in the Infotainment system.
When you select a user account, the saved vehicle settings are activated.
User management and setup
When the ignition is switched on you can use the Personalisation menu in the Infotainment system
for user management and setup. Please proceed as follows to access the menu:
•Press the button or function button.
•Touch the Vehicle, function buttons and select Personalisation.
If the checkbox in the function button is ticked , the respective function is switched on.
MenuSubmenuSettings
PersonalisationActiveSwitch personalisation on and off.
Driver selection
Driver 1– Select a user account.
– Rename a user account (except Guest user
account).
– Copy the settings of the current user
account to another user account.
– Reset the stored settings of the selected
user account selected to the factory settings.
The user name and vehicle key assignment
will not be changed.
Driver 2
Driver 3
Driver Guest
Settings
Key assignment
Manual
A vehicle key is permanently assigned to a
user account.
Automatically
The vehicle key is automatically assigned to
the new, selected user account.
Assign key to current
user accountAssign a vehicle key to a user account.
Reset all
Reset the setups of all user accounts, user
account names and all vehicle key
assignments to default.
Switching user account
Select a user account in the Personalisation menu or in the Vehicle status menu.
•Press the button or function button.
•Press the Vehicle function button.
•Touch the function button and select the desired user account.
Manually assigning vehicle keys to user accounts
You can assign a vehicle key to the currently active user account. For this purpose, select Manual
key assignment.
•Touch the Settings function button.
•Select Personalisation.
•Touch the Assign key to current user account function button.
•Press the button on the vehicle key within five seconds ⇒ Vehicle key set.
Automatically assigning vehicle keys to user accounts
If you have selected Automatic key assignment, the following vehicle key is assigned to the user
account upon changing the user account:

– Switches Air Care on and off ⇒ Air Care Climatronic.
– Locks the rear temperature selectors ⇒ Rear controls.
– Opens the auxiliary heater menu ⇒ Auxiliary heater and ventilation.
– Switches windscreen heating on and off ⇒ Windscreen heating.
– Switches steering wheel heating on and off ⇒ Steering wheel heating.
– Switches the seat heating on and off ⇒ Seat heating.
– General settings submenu
Automatic air recirculation – Switches automatic air recirculation mode on and off ⇒ Air 
recirculation mode.
Automatic auxiliary heater – Allows or prevents auxiliary heating ⇒ Fuel and emission 
control.
Automatic windscreen heating – Switches automatic windscreen heating on and off
⇒ Windscreen heating.
– Submenu for air conditioning settings
– Adjusts the blower speed.
– Switches cooling system on and off.
– Air distribution to the upper body via the vents in the dash panel.
– Air distribution to footwell.
– Air distribution to the windscreen.
– Switches air recirculation mode on and off.
Presettings – submenu for presettings
– Switches automatic mode on.
– Switches maximum cooling output on or off.
– Switches the defrost function on or off.
– Display for manual control of the cooling system.
Air conditioning profiles
Air con. profile – Adjusts the blower speed in mode.
Rear controls
Fig. 111 In the rear centre console: controls for the rear seats.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Temperature
•Press the and ⇒ Fig. 111 buttons to set the temperature.
Setting the temperature using the Infotainment system
•Press the button on the control panel.
•Touch the function button for the temperature for the rear row of seats.
•Touch the and function buttons to set the temperature.
The display now shows the set temperature.

Switching on start/stop
The function is automatically activated every time the ignition is switched on. The instrument cluster
display will show information about the current status.
Vehicles with DSG dual clutch gearbox may be equipped with a start/stop system with engine-off
coasting function. The engine-off coasting function is deactivated and activated together with the
start/stop system.
Further information regarding start/stop mode is available in the Infotainment system ⇒ Operation 
and display in the Infotainment system. This information also applies to coasting.
Indicator lamps
If the indicator lamp is lit, the start/stop system is available and automatic engine stop is active.
If the indicator lamp is lit, the start/stop system is not available or the start/stop system has
started the engine automatically. Check whether all technical requirements have been fulfilled. If
not, ensure that all technical requirements are met ⇒ Important preconditions for automatic engine 
switch-off.
The display on the instrument cluster may show the status of the start/stop system.
In addition, start/stop information on the current status of the start/stop system can be displayed as
required in Infotainment systems with a navigation function. Touch the i in the start/stop
information to obtain further information on the status.
Vehicles with a manual gearbox
•Disengage the gear and release the clutch pedal when the vehicle is coming to a stop, or when
it is stationary. The engine is stopped.
•Depress the clutch pedal to restart the engine.
Vehicles with DSG dual clutch gearbox
•To stop, press and hold the brake pedal. The engine switches off shortly before the vehicle
reaches a complete standstill or when the vehicle is stationary.
•Take your foot off the brake pedal, or depress the accelerator, to restart the engine.
Important preconditions for automatic engine switch-off
•The driver is wearing their seat belt.
•The driver door is closed.
•The bonnet is closed.
•A minimum engine temperature has been reached.
•m/k/a995MKVehicles with Climatronic: the temperature of the vehicle interior is within
the preset temperature range, and the humidity level is not too high.
•The defrost function of the air conditioning system is not switched on.
•The charge level of the 12-volt vehicle battery is sufficient.
•The temperature of the 12-volt vehicle battery is not too low or too high.
•The vehicle is not on a steep incline.
•The windscreen heating is not switched on.
•m/k/a995MKVehicles with DSG dual clutch gearbox: the steering wheel is not turned
too sharply.
•Reverse gear is not engaged.
•The Park Assist system is not active.
•The Off-road or Off-road Individual driving profile is activated.
When the conditions for automatic engine switch-off are only fulfilled when the vehicle is stationary,
the engine can also switch off subsequently, e.g. by switching off the defrost function.
Conditions for an automatic restart
The engine can start automatically under the following conditions:
•If the temperature inside the vehicle substantially increases or decreases.
•If the vehicle rolls on.
•If the electric voltage of the 12-volt vehicle battery drops.
•If the steering wheel is moved.
As a general rule, the engine always starts again automatically when required by the detected
situation and the vehicle.
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Data storage and services
Your vehicle is fitted with electronic control units. Some of these are required to make sure your
vehicle remains safe while others provide support while driving (driver assist systems).
Furthermore, your vehicle is equipped with convenience and Infotainment functions, which are also
made possible using electronic control units.
Electronic control units contain data memories that can store information regarding the vehicle
status, component load levels, maintenance requirements, technical events and faults on a
temporary or permanent basis. This information generally documents the status of a component, a
module, a system or the environment, e.g.:
•Operating states of system components, e.g. filling levels, tyre pressure, battery status.
•Status messages from the vehicle or its individual components, e.g. wheel revolutions or speed,
deceleration, lateral acceleration, display of fastened seat belts.
•Faults or malfunctions in important system components, e.g. lights, brakes.
•Information on events which damaged the vehicle.
•System reactions to specific driving situations, triggering of an airbag, intervention the stability
control systems.
•Ambient conditions, e.g. temperature, rain.
As well as performing the actual control unit functions, these data are also used to detect and
rectify faults and help Volkswagen to improve vehicle functions. The majority of these data are
temporary are processed only within the vehicle itself. Only a very small amount of data is stored in
the event memories or possibly on the vehicle key.
Reading out the vehicle's event memory
There is a diagnostic interface in the vehicle interior for reading out the event memories (on-board
diagnostic system) ⇒.
If you have service work performed on your vehicle, the technical data can be read out of the
vehicle together with the vehicle identification number by service employees, e.g. workshops, or
third parties such as breakdown services. Service work includes, for example, repairs,
maintenance, warranty work or quality assurance measures. The service workshop or third party
collects, processes and uses the data. The data document the vehicle's technical status, help in
troubleshooting and in improving quality and may be sent to Volkswagen in some cases.
Furthermore, the manufacturer is subject to legal product safety requirements. To make sure it
complies with these requirements, the manufacturer requires technical data from the vehicles.
Event memories in the vehicle can be reset by a service workshop as part of repair or service work.
The event memory should only be read and reset by a qualified workshop. Additional information on
the stored data is available from qualified workshops.
After a fault has been rectified, the information in the memory pertaining to the fault is deleted.
Other memory content is overwritten on an ongoing basis.
Event data recorder
This vehicle is equipped with an event data recorder. The main task of an event data recorder is to
record data in particular accident scenarios or accident-like situations, e.g. in the event of airbags
being triggered or a collision with an obstacle on the road. These data help in analysis of how a
vehicle system behaved in these situations. The event data recorder records data relating to driving
dynamics and the restraint system for a short period of 10 s or less. This information includes, for
example:
•how various systems in your vehicle have functioned.
•whether the seat belts of the driver and front passenger were fastened.
•the extent to which the driver pressed the brake or accelerator pedal.
•how fast the vehicle was travelling.
These data help to obtain a better understanding of the circumstances in the situations where
accidents and injuries have occurred.
Data from driver assist systems are also recorded. In addition to information about whether the
systems were switched on or off, available only to a restricted extent or inactive, it is also possible
to determine whether these functions steered, accelerated or braked the vehicle in the above-
described situations. Depending on the vehicle equipment, these systems include the following:
•Adaptive Cruise Control (ACC).
•Lane keeping system (Lane Assist).
•Park Assist.
•Park Distance Control.
•Emergency braking functions (Front Assist).
The data of the event data recorder are recorded only if a particular accident-like situation occurs.
No recordings occur under normal driving conditions. Audio or video data from the vehicle interior
or vehicle surroundings are not stored. Personal data such as name, gender age or accident
location are also not recorded at any time. However, third parties such as law enforcement
agencies can use corresponding means to link the content of the event data recorder with other
sources of data and thus establish a reference to persons as part of an accident investigation.