Engine mount VOLKSWAGEN TIGUAN 2018 User Guide

•The steering function or the operating clearance of the wheels cannot be ensured after an
accident.
If your own vehicle has to be towed:
•Switch on the ignition.
•Select the neutral position or move the selector lever to N⇒ DSG dual clutch gearbox.
•Do not allow the vehicle to be towed at speeds faster than 50 km/h (30 mphyf.
•Do not allow the vehicle to be towed further than 50 km.
•Vehicles with a DSG dual clutch gearbox may only be towed by the breakdown truck with the
front wheels raised.
Towing vehicles with four-wheel drive (4MOTIONyf
Vehicles with four-wheel drive (4MOTIONyfPD\EHWRZHGZLWKDWRZEDURUWRZURSH,IWKHYHKLFOH
is towed with the rear or front axle raised, the engine must be switched off otherwise the drive train
could be damaged.
Please comply with the following when towing another vehicle:
•Comply with legal regulations.
•Comply with the information on towing contained in the owner's manual for the other vehicle.
The vehicle can only be towed when the electronic parking brake is switched off and, if
applicable, when the electronic steering column lock is released. If the power supply fails or if there
are faults in the electrical system, you may need to use jump leads to start the engine to release the
electronic parking brake and the electronic steering column lock.
Fitting the rear towing eye
Fig. 219 On the right-hand side of the rear bumper: screwed-in towing eye.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The mount for the screw-in towing eye is located behind a cover ⇒ Fig. 219① on the right-hand
side of the rear bumper. In vehicles with a factory-fitted towing bracket there is no mount for the
screw-in towing eye behind the cover. To tow, swivel out or fit and use the ball head ⇒ Trailer 
towing⇒.
Comply with the notes on towing ⇒ Notes on tow-starting and towing.
Fitting the rear towing eye
•Remove the towing eye from the vehicle tool kit in the luggage compartment ⇒ Vehicle toolkit.
•Press at the bottom of the cover ⇒ Fig. 219① (arrowyfWRUHOHDVHWKHFRYHUIDVWHQHU.
•Remove the cover and leave it hanging from the vehicle.
•Insert the lower locking lug in the opening in the bumper and push on the upper area of the
cover until the upper locking lug engages in the bumper.
•If necessary clean the towing eye and place them back in the vehicle tool kit in the luggage
compartment.
®
®
When tow-starting, unburnt fuel can enter the catalytic converter and damage it.
NOTICE
When pushing the vehicle by hand, do not press on the tail light clusters, the side spoilers
on the rear window, the rear spoiler or large panels. This could damage the vehicle and
loosen the spoiler.
NOTICE

Fig. 222 Front bumper, right-hand side: screwing in the towing eye.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The towing eye is screwed into a threaded hole behind a cover on the right of the front bumper
⇒ Fig. 221.
The towing eye must always be kept in the vehicle.
Observe the notes on towing ⇒ Notes on tow-starting and towing.
Fitting the towing eye at front
•Remove the towing eye from the vehicle tool kit in the luggage compartment.
•Push the area of the cover pointing towards the vehicle ⇒ Fig. 221 in the direction of the arrow
to release the cover fastener.
•Remove the cover and leave it hanging from the vehicle.
•Turn the towing eye anti-clockwise into the threaded hole and tighten as far as possible
⇒ Fig. 222⇒. Use a suitable object to screw the towing eye fully and securely into the
mounting.
•After you have finished towing, remove the towing eye by unscrewing it with a suitable object
clockwise.
•Insert the lug on the cover on the opening pointing towards the vehicle side in the bumper and
push on the opposite area of the cover until the lug engages in the bumper.
•If necessary clean the towing eye and place them back in the vehicle tool kit in the luggage
compartment.
Driving notes when towing
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Towing requires some experience, especially when using a tow rope. Both drivers should be
familiar with the technique required for towing. Inexperienced drivers should not attempt to tow.
When driving, remember not to pull too hard on the towing vehicle and take care to avoid jerking
movements. When towing on an unpaved road, there is always a risk of overloading and damaging
the anchorage points.
It is still possible to activate the turn signals in a vehicle that is being towed, even if the hazard
warning lights are switched on. To do this, operate the turn signal lever in the required direction
while the ignition is switched on. The hazard warning lights will not flash while the turn signal is
being used. The hazard warning lights will start flashing automatically as soon as the turn signal
lever is moved back to the neutral position.
Notes for the driver of the towed vehicle:
•Leave the ignition of the vehicle being towed switched on to prevent the steering wheel from
locking, to enable the electronic parking brake to be switched off, and to ensure that the turn
signals, wipers and washer system can be used.
•As the power assisted steering does not work if the engine is not running, you will need more
strength to steer than you normally would.
•You will need to depress the brake pedal more vigorously than normal as the brake servo is not
working. Do not drive too close to the towing vehicle.
•Read and comply with the information and notes in the owner's manual of the towing vehicle.
Notes for the driver of the towing vehicle:
•Accelerate carefully and gently. Avoid any sudden driving manoeuvres.
•Brake earlier than normal by pressing lightly on the brake pedal.
•Read and comply with any information and notes in the owner's manual of the towed vehicle.
Checking and refilling
In the engine compartment
The towing eye must always be screwed firmly into the mounting. Otherwise, the towing
eye can be ripped out of the mounting when the vehicle is being tow-started or towed.
NOTICE

Before changing the engine oil, first find out where old oil can be disposed of properly near
you.
Used oil must be disposed of in accordance with regulations governing the protection of the
environment. Never dispose of old oil in locations such as gardens, woods, sewerage systems, on
streets and roads, or in rivers and waterways.
Engine oil consumption
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Engine oil consumption can vary from engine to engine and can change during the working life of
an engine.
The vehicle may consume up to 1.0 litre of engine oil per 2,000 km, depending on how you drive
and the conditions in which the car is used. In new vehicles, consumption is likely to be higher for
the first 5,000 km. The engine oil level must therefore be checked at regular intervals, preferably
when refuelling and before long journeys.
When the engine is working hard, the engine oil level should be kept within the upper permissible
area ⇒ Fig. 227Ⓒ, for instance during extended motorway journeys in summer, when towing a
trailer ⇒ Trailer towing, or when climbing mountain passes.
Checking the engine oil level and refilling the engine oil
Fig. 227 Engine oil level markings on the oil dipstick.
Fig. 228 In the engine compartment: engine oil filler cap (illustrationyf.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key to ⇒ Fig. 227:
Engine oil level too high – follow the messages in the instrument cluster display or contact
a qualified workshop, if necessary.
If, in exceptional cases, you have to carry out an oil change yourself, please note the
following:
•Always wear eye protection.
•Always allow the engine to cool down completely to avoid burns.
•Avoid raising your arms when removing the oil drain plug with your fingers to help
prevent oil from running down your arm.
•Use a suitable container when draining the used oil. It must be at least large enough to
hold the entire quantity of engine oil required for refilling.
•Never store engine oil in empty food containers, bottles or any other non-original
containers as people finding these containers may not know that they contain engine
oil.
•Engine oil is toxic and must be stored out of the reach of children.
WARNING

Warning lamps and text messages may be shown in the instrument cluster display. These warnings
may also be accompanied by acoustic signals.
Engine oil
Lit up: engine oil level too low. Switch off the engine. Check the engine oil level ⇒ Checking 
the engine oil level and refilling the engine oil.Flashing: engine oil system fault. Go to a
qualified workshop and have the engine oil sensor checked.Flashing: engine oil pressure
is too low. Do not drive on!
Switch off the engine and check the engine oil level ⇒ Checking the engine oil level and refilling the 
engine oil - Do not drive on or remain at idling speed if the warning lamp is flashing even if the
engine oil level is correct. The engine could otherwise be damaged. You should obtain professional
assistance.
Engine coolant
Introduction
This chapter contains information on the followingsubjects:
⇒ Coolant specification
⇒ Checking the coolant level and refilling coolant
You should only carry out work on the cooling system if you know exactly how to perform the
required tasks, are aware of the general safety procedures and have access to the correct
equipment, service fluids and suitable tools. Failing to carry out work correctly can cause serious
injuries ⇒. The work should be carried out by a qualified workshop if you are uncertain.
Volkswagen recommends using a Volkswagen dealership for this purpose.
Coolant and coolant additives can pollute the environment. Spilt service fluids must be
collected then disposed of properly and in an environmentally responsible way.
Coolant specification
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The cooling system is filled at the factory with a mixture of specially prepared water and at least
40ybFRRODQWDGGLWLYH G 13 (TL-VW 774 Jyf7KHFRRODQWDGGLWLYHLVG\HGSXUSOH7KLVPL[WXUHRI
water and coolant additive gives the necessary frost protection down to -25°C (-13°FyfDQGSURWHFWV
the alloy parts of the cooling system against corrosion. The mixture also prevents scaling and
raises the boiling point of the coolant.
In order to protect the coolant system, the proportion of coolant additive must always be at least
40ybHYHQLIDQWLIUHH]HLVQRWUHTXLUHGLQZDUPZHDWKHUDQGZDUPFOLPDWHV.
If greater frost protection is required in very cold climates, the proportion of anti-freeze additive can
be increased. However, the percentage of coolant additive should not exceed 60ybDVWKLVZRXOG
reduce the frost protection and the cooling effect.
When refilling the coolant, a mixture of distilled water and at least 40ybFRRODQWDGGLWLYH - G 13 - or
- G 12 plus-plus - (TL-VW 774 GyfERWKRIZKLFKDUHG\HGSXUSOH\f must be used in order to obtain
the optimum corrosion protection ⇒. Mixing - G 13 - with the coolant additives - G 12 plus - (TL-
VW 774 Fyf - G 12 - (dyed redyfRU - G 11 - (dyed blue-greenyfZLOOVLJQLILFDQWO\GHFUHDVHWKHOHYHORI
corrosion protection and should therefore be avoided ⇒.
Engine coolant is toxic.
•Engine coolant should only be kept in sealed original containers in a safe place.
•Never store engine coolant in empty food containers, bottles or any other non-original
containers as people finding these containers may then drink the engine coolant.
•The engine coolant must be stored out of the reach of children.
•Please note that the amount of correct coolant additive used must be sufficient for the
lowest ambient temperature that you expect the vehicle to be exposed to.
•Coolant can freeze at extremely cold outside temperatures, causing the vehicle to
break down. Vehicle occupants with inadequate winter clothing could then freeze to
death as the heating will also no longer function.
WARNING

Coolant and coolant additives can pollute the environment. Spilt service fluids must be
collected then disposed of properly and in an environmentally responsible way.
Checking the coolant level and refilling coolant
Fig. 229 In the engine compartment: markings on the coolant expansion tank.
Fig. 230 In the engine compartment: coolant expansion tank cap (illustrationyf.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The warning lamp for the engine coolant will light up if the engine coolant level is too low.
Preparation
•Park the vehicle on a firm and level surface.
•Allow the engine to cool down ⇒.
•Open the bonnet ⇒ In the engine compartment.
•The coolant expansion tank is identified by the symbol on the cap ⇒ Fig. 230.
Checking the coolant level
•When the engine is cold, check the coolant level on the side markings of the engine coolant
expansion tank ⇒ Fig. 229. The engine coolant level must be between the marks.
•Refill coolant if the liquid level in the coolant expansion tank is below the minimum marking
(minyf:KHQWKHHQJLQHLVZDUPWKHHQJLQHFRRODQWOHYHOPD\EHVOLJKWO\DERYHWKHPD[LPXP
(MAXyfPDUN.
Refilling coolant
•Always protect your face, hands and arms from hot coolant or steam by placing a suitable cloth
on the cap of the coolant expansion tank.
•Unscrew the cap carefully ⇒.
•Refill only new coolant according to the Volkswagen specification ⇒ Coolant specification⇒
.
Insufficient anti-freeze in the coolant system can cause the engine to break down and
cause serious injuries.
•Please note that the amount of correct coolant additive used must be sufficient for the
lowest ambient temperature that you expect the vehicle to be exposed to.
•Coolant can freeze at extremely cold outside temperatures, causing the vehicle to
break down. Vehicle occupants with inadequate winter clothing could then freeze to
death as the heating will also no longer function.
WARNING
Never mix genuine coolant additives with other coolants that have not been approved by
Volkswagen. Mixing other coolants could cause serious damage to the engine and cooling
system.
•If the liquid in the coolant expansion tank is not pink (colouring results from mixing the
purple coolant additive with distilled wateryfEXWIRUH[DPSOHEURZQLQVWHDG - G 13 - has
been mixed with an unsuitable coolant. The coolant must be changed as soon as
possible if this is the case. Failure to observe this point can result in serious faults or
engine damage.
NOTICE

•Only top up coolant if there is coolant residue in the expansion tank. If this is not observed, the
engine could be damaged. If you cannot see any coolant in the expansion tank do not drive
on. Seek professional assistance.
•If you can see coolant residue in the coolant expansion tank, refill coolant until the level remains
stable.
•The coolant level must be between the marks on the coolant expansion tank ⇒ Fig. 229. Do
not fill above the top edge of the marked area⇒.
•Close the cap tightly.
•If in an emergency you do not have access to the required specification ⇒ Coolant 
specification, do not use any other coolant additive! Instead, initially refill with distilled water⇒
only. Then add the correct proportion of coolant additive as soon as possible ⇒ Coolant 
specification.
Brake fluid
Hot steam or coolant can cause serious burns.
•Never open the bonnet if you can see or hear steam or engine coolant coming out of
the engine compartment. Always wait until you can no longer see or hear escaping
steam or coolant.
•Always allow the engine to cool down completely before carefully opening the bonnet.
Hot components can burn the skin.
•The following points should be noted before opening the bonnet once the engine has
cooled down:
- Switch on the electronic parking brake and move the selector lever to position P
or move the gear lever to the neutral position.
- Switch off the ignition and remove the vehicle key from the ignition lock.
- Always keep children away from the engine compartment and never leave the
vehicle unattended.
•The cooling system is under pressure when the engine is hot. Never open the cap of
the coolant expansion tank when the engine is hot. Coolant may spray out and cause
serious burns and other injuries.
- Turn the cap slowly and very carefully anti-clockwise while exerting gentle
downward pressure on the cap.
- Always protect the face, hands and arms from hot coolant or steam with a large,
thick cloth.
•When refilling, do not spill any service fluids on engine components or on the exhaust
system. The spilt service fluids can start a fire. In certain circumstances, the ethylene
glycol in the engine can catch fire.
WARNING
•Refill only with distilled water. All other types of water can cause corrosion in the
engine due to the chemical components contained therein. This can also lead to engine
failure. If any other type of water than distilled water is refilled, the fluid in the cooling
system should be completely replaced immediately by a qualified workshop.
•Do not fill coolant above the top of the marked area ⇒ Fig. 229. Otherwise the excess
coolant will be pressed out of the cooling system when the engine is hot and could
cause damage.
•If a large amount of coolant has been lost, do not refill the coolant until the engine has
cooled completely. Heavy coolant loss is an indication of leaks in the engine cooling
system. The engine cooling system should be checked by a qualified workshop as
soon as possible. Failure to do so can result in engine damage.
•Do not top up with coolant if there is no more coolant in the coolant expansion tank. Air
could have entered the cooling system. Do not drive on! Seek expert assistance. Failure
to do so can result in engine damage.
•When topping up service fluids, please ensure that you pour the correct service fluids
into the correct openings. The use of incorrect service fluids could result in serious
malfunctions and engine damage.
NOTICE

•Water drains: check.
•Road test: perform.
Servicing work
In addition to the inspection work (depending on the operating conditions and vehicle equipment
such as engine, gearbox or service fluidsyfIXUWKHUVHUYLFLQJZRUNPXVWEHSHUIRUPHGRQ\RXU
vehicle. The work dependent on either time and/or mileage.
•Additives: change/top up.
•Brake fluid: change.
•Diesel particulate filter: check.
•Natural gas tank and lines: change.
•Gearbox: change oil/filter.
•Gearbox mountings: change.
•Gas system filter: change.
•Final drive/differential: change oil.
•Diesel fuel filter: change/drain.
•Air filter: change.
•Engine: change oil/filter.
•Dust and pollen filter: change.
•Spark plugs: change.
•Toothed belt/toothed belt tensioning roller: check/change.
It is also possible to have servicing work carried out in between the scheduled service events
⇒ Fixed service or flexible service.
The scope of service is subject to change for technical reasons (continuous further development of
componentsyf<RXU9RONVZDJHQGHDOHUVKLSRUTXDOLILHGZRUNVKRSDOZD\VKDVWKHODWHVWLQIRUPDWLRQ
about any changes.
Vehicle care
Notes on vehicle care
Regular and expert care helps to maintain the value of the vehicle.
Leaving stains, dirt and other deposits on the surface of vehicle components and cloth seat covers
for a long time can make it difficult to clean and treat them. Stains, dirt and deposits may become
impossible to remove, particularly if left for a long time.
For proper cleaning and care, Volkswagen recommends using Genuine care products that have
been matched to your vehicle. Consult a qualified workshop if you have any specific questions or if
vehicle parts are not listed.
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Incorrect care and cleaning of vehicle parts can impair the safety features of the vehicle
and cause serious injury.
•Vehicle parts must be cleaned according to the manufacturer&#39;s instructions.
•Always use approved or recommended cleaning products.
•Do not use solvent-based cleaning products. Solvents can cause irreparable damage
to the airbag modules.
•Protect your hands and arms against parts with sharp edges, e.g. when cleaning the
underbody or the insides of the wheel housings.
WARNING
Dirty, misted or iced over windows reduce visibility and increase the risk of accidents and
severe injuries. This could impair the safety equipment of the vehicle.
•Only drive when you have a clear view through all windows.
•Do not treat the windscreen with water-repellent window coating agents. In
unfavourable conditions, they can cause increased dazzle.
WARNING

Repairs and structural modifications should be carried out by a qualified workshop. Volkswagen
recommends using a Volkswagen dealership for this purpose.
•Repainting and paint touch-ups in the area around the sensors may impair the function of the
system in question.
•As the Volkswagen badge influences the view of the radar sensor in the front area, drive the
vehicle only with the original Volkswagen badge.
Engine and transmission guard
An engine and transmission guard can reduce the risk of damage to the underside of the vehicle
and to the engine oil sump.
Depending on where the vehicle is used, it may be a good idea to have an engine and transmission
guard installed, e.g. if the vehicle will be driven over kerbs, on driveways or on unsurfaced roads. If
you wish to have one fitted, Volkswagen recommends contacting your Volkswagen dealership.
Repairs and faults in the airbag system
Repairs and technical modifications must always be carried out according to Volkswagen
specifications⇒.
Modifications and repairs to the front bumper, the doors, the front seats, the headliner, or the
bodywork should be carried out by a qualified workshop. System components and airbag system
sensors might be fitted on these vehicle components.
If you work on the airbag system or remove and install parts of the system when performing other
repair work, parts of the airbag system may be damaged. The consequence may be that, in the
event of an accident, the airbag inflates incorrectly or does not inflate at all.
Regulations must be observed to ensure that the effectiveness of the airbags is not reduced and
that removed parts do not cause any injuries or environmental pollution. Qualified workshops are
familiar with these requirements.
Any modifications to the vehicle&#39;s suspension could prevent the airbag system from working
properly during a collision. For example, using tyre/rim combinations that have not been approved
by Volkswagen, lowering the vehicle, making modifications to the suspension rate including work on
the springs, struts and shock absorbers could change the forces that are measured by the airbag
sensors and sent to the electronic control unit. Some changes to the suspension could cause the
forces measured by the sensors to increase, for example. This can lead to the airbag system being
triggered in collision scenarios where it normally would not be triggered if modifications to the
suspension had not been made. Other modifications can cause the forces measured by the
sensors to decrease, therefore preventing the airbag system from being triggered when it should
have been.
Incorrect repairs and modifications can cause malfunctions and damage to the vehicle
and impair the effectiveness of the driver assist systems. This can result in accidents and
severe injuries.
•Repairs and modifications to your vehicle should be carried out only by a qualified
workshop.
WARNING
Unsuitable spare parts and accessories, incorrectly carried out work, modifications and
repairs can lead to damage to the vehicle and cause accidents and serious injuries.
•Volkswagen strongly recommends you use only approved Volkswagen accessories
and Volkswagen Genuine Parts. These parts and accessories have been specially
tested by Volkswagen for suitability, reliability and safety.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop. Qualified workshops have the necessary tools, diagnostic equipment, repair
information and qualified personnel.
•Never fit parts to your vehicle that are in any way different from the factory-fitted parts.
•Never secure or mount objects such as drink holders or telephone holders either on or
next to the airbag covers or within the deployment zones of the airbag modules.
•Only use rim/tyre combinations which have been approved by Volkswagen for your
vehicle type.
WARNING
®

If the vehicle exceeds the permitted gross weight or axle load for the rear axle, a speed of 80 km/h
must not be exceeded when towing a trailer. This also applies to countries where higher speeds are
permitted. Always obey speed limits. In some areas speed limits for vehicles towing trailers are
lower than for vehicles without trailers.
Any permitted excess loads for the vehicle are entered in the vehicle documents. If no permitted
excess load is entered, the permitted driving speed limit is 100 km/h taking into account country-
specific legislation.
Technical data
Refer to the vehicle documents for the technical data.
Technical data
Information on technical data
Unless otherwise indicated or listed separately, the technical data for the basic model apply.
Optional equipment, different vehicle equipment, special vehicles and country-specific vehicle
equipment levels can result in different values. All data in the official vehicle documents take
precedence over these data.
Observe the instructions and information relating to vehicles with N1 approval ⇒ Information about 
vehicles with N1 approval (light commercial vehicleyf.
Engine
The vehicle data sticker or the vehicle registration documents show which engine is installed in your
vehicle.
Weight
The values for the kerb weight in the following tables apply to the road-ready vehicle with driver
(75 kgyfVHUYLFHIOXLGVLQFOXGLQJIXHOWDQNFDUU\LQJ\b of its capacity and, if applicable, tool kit and
spare tyre ⇒. Additional equipment and retrofitted accessories increase the kerb weight stated
and reduce the maximum permitted load accordingly.
The load comprises the weights of the following:
•Vehicle occupants
•All luggage
•Roof load including the mounts or roof bars and the load carrier system
•Drawbar load when towing a trailer ⇒ Trailer towing.
Performance figures
For reasons of vehicle registration and vehicle taxation, the power output and performance of some
engines may vary in some countries from the information given in this booklet.
In certain vehicles with heavy duty suspension, the engine could be governed to provide a
maximum speed of 210 km/h.
Danger of injuries and electric shock from exposed cables.
•Have the luggage compartment completed at the latest after delivery so that the cables
in the rear area of the vehicle are covered during use of the vehicle.
WARNING
Danger of serious injury due to incorrect transport of persons.
•Never transport a person or child in the middle of the rear bench seat.
•The lack of restraint systems such as seat belt and head restraint can result in serious
or fatal injury in the event of an accident.
WARNING
Danger of serious and fatal injury.
•Do not transport people in the luggage compartment.
•Observe the safety instructions and information on the luggage compartment and
transporting items ⇒ Transporting.
WARNING