service reset AUDI A8 2020 Owners Manual

4N0012721BD
Instrument cluster

does not go above the speed displayed, for exam-
ple when downshifting. Drive to an authorized
Audi dealer or authorized Audi Service Facility im-
mediately to have the malfunction corrected.
@) Note
The needle in the tachometer may only be in
the red area of the gauge for a short period of
time before there is a risk of damaging the
engine. The location where the red zone be-
gins varies depending on the engine.
Power meter
Applies to: vehicles with plug-in hybrid drive
6)
@


RAZ-0575
9
©





Fig. 7 Instrument cluster: Power meter
Displaying the power meter
>» Applies to: MMI: Select on the home screen:
SETTINGS > Display & brightness > Virtual
cockpit > Left dial > Power meter or Combined.
The power meter @) > page 12 gives feedback
about the usage capacity of the drive system. The
power meter needle displays the current usage
capacity. A colored border indicates how much
the drive system can currently be utilized. The
colored borders may vary depending on the se-
lected driving program and the electric power
currently available.
Depending on the vehicle equipment, the power
meter displays the following driving statuses:
Drive system switched off
Vehicle recovering electrical energy
Drive system switched on
®©O0O Vehicle is driving with the electric
motor (green)
©) Vehicle is driving with the electric
motor, the combustion engine can
switch on automatically (green
dash)
© Vehicle is driving with the combus-
tion engine (orange)
@ Vehicle is driving with maximum
power from the electric motor and
combustion engine for a brief peri-
od of time
Odometer
The trip odometer and odometer are displayed in
the status line ©) > page 12.
The trip odometer shows the distance driven
since it was last reset. It can be used to measure
short distances. The odometer shows the total
distance that the vehicle has been driven.
Resetting the trip odometer
> Select in the instrument cluster: Vehicle func-
tions tab > EI button > Reset mi.
@) Tips
Distances are displayed in mi (miles) or km
(kilometers).
Outside temperature
display
The outside temperature is displayed in the sta-
tus line © > page 12.
If your vehicle is stationary or if you are driving at
very low speeds, the temperature displayed in
the instrument cluster may be slightly higher
than the actual temperature outside due to heat
radiating from the engine.
At temperatures below 41 °F (+5 °C), a snowflake
symbol appears in front of the temperature dis-
play > A.

Z\ WARNING
Do not assume the roads are free of ice based
on the outside temperature display. Be aware
that there may be ice on roads even when the |P>

15

Personalization

your Bluetooth device is connected to the MMI,
and automatically logged out when the Blue-
tooth connection to your mobile device is dis-
connected.
To transfer existing destinations from the MMI to
your myAudi account one time, confirm the sys-
tem prompts with Yes.
G) Tips
— For some Audi connect Infotainment serv-
ices, you may also have to enter your myAu-
di access information when accessing serv-
ices in the MMI.
— Regardless of the key user and additional
users, you can only connect one myAudi ac-
count to your vehicle.
Oe
Applies to: vehicles with user management
The vehicle owner must be set up as the key user
for some Audi connect vehicle control services,
which depend on the vehicle equipment.
Setting the key user
Requirement: a key user must not be set yet.
> To set a key user for the vehicle, you will need a
myAudi account. Register at my.audi.com.
> Add your vehicle at my.audi.com and then veri-
fy your myAudi account using the verification
process that is provided.
> Applies to MMI: Select on the home screen:
USER > User management > (Key user) > Set
key user.
> Applies to: MMI: Follow the system instructions
and enter the 10-digit vehicle code > page 47.
The key user is set. You have the rights to use
the Audi connect vehicle control services
=> page 218 that depend on vehicle equipment
as well as the ability to manage other vehicle
functions and any other users.
Managing additional users
Depending on the vehicle equipment, you can
grant authorization for additional users to use
Audi connect vehicle control services at my.audi.
com.
42
Removing the key user
If you remove the key user, all other users and
their authorizations will be deleted. It will no
longer be possible to use the Audi connect vehi-
cle control services, depending on the vehicle
equipment.
Requirement: a key user must be set.
> Applies to: MMI: Select on the home screen:
USER > User management > (Key user) > Re-
move key user.
@ Tips
— Depending on the country, you may be able
to use the myAudi app or my.audi.com.
— Depending on the vehicle equipment, you
may be able to reset specific functions to
the factory default settings.
— Depending on the vehicle equipment, log-
ging into myAudi in the vehicle may not be
required to use Audi connect vehicle control
services.
— If you sell your vehicle, remove the key user
and reset all settings to the factory set-
tings.
— Store the vehicle code in a secure place. It
may be necessary to re-enter the vehicle
code.
— Pay attention to upper- and lower-case let-
ters when entering the vehicle code.
— If you do not have the 10-digit vehicle code,
contact an authorized Audi dealer or author-
ized Audi Service Facility.

4N0012721BD
Opening and closing

> Lock the glove compartment with the mechani-
cal key.
> Give your vehicle key to the service personnel
who are parking your vehicle and keep the me-
chanical key.
The following buttons are deactivated when the
valet parking function is switched on:
— <3 button in the driver's door
— <3 or 4s button on the vehicle key
— Handle in the luggage compartment lid
If the valet parking function is switched on, a
message will appear every time the ignition is
switched on.
@ Tips
Please note that the luggage compartment
can still be accessed from the vehicle interior
in vehicles with fixed rear seat backrests or
ones that cannot be locked, even when the
valet parking function is switched on.
Garage door opener
Applies to: vehicles with garage door opener
2 + S >
<
go EI

ent systems
With the garage door opener, you can activate
systems such as the garage doors, security sys-
tems or house lights from inside your vehicle.
These functions are operated in the MMI. Multi-
ple receivers can be programmed, which can con-
trol the functions of up to eight hand-held trans-
mitters.

ZX WARNING
— When operating or programming the garage
door opener, make sure that no people or
objects are in the area immediately sur-
rounding the equipment. People can be in-
jured or property can be damaged if struck
when closing.
— Do not allow yourself to be distracted from
traffic by the viewing and operating the dis-
plays.

G) Tips
— If you sell your vehicle, remove the key user
= page 42 and reset all settings to the fac-
tory settings > page 267.
— For an explanation on conformity with the
FCC regulations in the United States and the
Industry Canada regulations, see
> page 339.
G) Tips
Before you program your system to the ga-
rage door opener, first check the compatibili-
ty:
— Ask an authorized Audi dealer or authorized
Audi Service Facility or check at www.
homelink.com. You can also find more infor-
mation about HomeLink there.
— You can display information about Home-
Link (compatibility level/status/country
code/HomeLink generation) in the MMI:
— Select on the home screen: VEHICLE > Set-
tings & Service > Garage door opener > @.
Applies to: vehicles with garage door opener
Requirements: the remote control transmitter
must be programmed > page 58, the vehicle
must be within range of the system, and the igni-
tion must be switched on.
There are multiple options to open or close the
system (such as the garage door).
> If you have only programmed one remote con-
trol transmitter, press the ra button on the
lower
display. Or
57

4N0012721BD
Driving

“P” gear or pressing the brake pedal. Make sure
the indicator light is off before you start driving.
Automatically releasing the parking brake
when starting to drive
Requirement: the driver's door must be closed
and the driver’s safety belt must be fastened.
> Press the accelerator pedal to start to drive.

ZA\ WARNING
—To reduce the risk of an accident, always
make sure the vehicle is situated safely
while stationary.
— If the parking brake is set, it can release au-
tomatically when the accelerator pedal is
pressed. To reduce the risk of an accident,
do not inadvertently press the accelerator
pedal and always shift into “P” when the ve-
hicle is stopped.
— If the power supply fails, you cannot set the
parking brake once it is released, or release
it if it is set. In this case, park the vehicle on
level ground and secure it by engaging the
"P” gear. Contact an authorized Audi dealer
or authorized Audi Service Facility for assis-
tance.

@) Tips
— On steep inclines, especially when in trailer
mode, the vehicle may roll backwards unin-
tentionally when starting to drive. To re-
duces the risk of this happening, pull and
hold the ©) switch while pressing the accel-
erator pedal. If enough drive power has
built up at the wheels and the vehicle does
not roll backwards, then release the switch
to start to drive.
— If you leave the vehicle when “D” or “R” are
engaged, the parking brake will be set auto-
matically.
— Noises when the parking brake is set and re-
leased are normal and are not a cause for
concern.
— The parking brake goes through a self-test
cycle at regular intervals when the vehicle is
stopped. Any noises associated with this are
normal.
Emergency braking function
Emergency braking should only be used in an
emergency, if the standard brake pedal is mal-
functioning or obstructed. When the emergency
braking function is activated, the braking effect is
similar to a heavy braking maneuver.
> Pull and hold the ©) switch while driving.
> An audio warning signal will sound and emer-
gency
braking will begin.
> If you press the accelerator pedal, emergency
braking will be canceled.

ZA WARNING
Heavy
braking while driving through curves or
in poor road or weather conditions can cause
the vehicle to slide or the rear of the vehicle to
swerve, which increases the risk of an acci-
dent.

Messages
EG / @ Parking brake: malfunction! Safely
stop vehicle. See owner's manual
There is a malfunction in the parking brake. If the
message appears while stationary, check if the
parking brake is released and can be reset. If this
is the case, switch the ignition off and back on.
If the message continues to appear, if the park-
ing brake cannot be released, or if the message
appears while driving, then stop the vehicle on
level
ground and shift to “P”. Do not continue
driving. See an authorized Audi dealer or author-
ized Audi Service Facility for assistance.
GG / @ Parking brake: malfunction! Please
release parking brake
There
is a malfunction in the parking brake. If the
message appears while stationary, check if the
parking brake is released and can be reset. If this
is the case, switch the ignition off and back on.
If the message continues to appear, if the park-
ing brake cannot be released, or if the message
appears while driving, then stop the vehicle on
level
ground and shift to “P”. Do not continue
driving. See an authorized Audi dealer or author-
ized Audi Service Facility for assistance.
125
>

4N0012721BD
High-voltage system


Indicator lights Meaning Solution




© Red There is a malfunction inthe | End the charging process at the vehicle
O O off vehicle charging system. The | and remove the vehicle cable from the ve-
@ B Red charging process has been in- | hicle charging port. Disconnect the charg-
O 6 of terrupted. er from the power supply and reconnect it
after 60 seconds. Restart the charging
9 Off process > page 139. If the malfunction
continues, have the vehicle checked by an
authorized Audi dealer or authorized Audi
Service Facility.
O Red There is an overvoltage inthe | Disconnect the charger from the power
© CQ Flashing red charging infrastructure of the | supply and reconnect it after 60 seconds.
power supply/household con- | If the malfunction continues, have the
O & off
O 6 off nection. The charging process | power supply/household connection
© has been interrupted. checked by a qualified electrician.
Off
© Red The control unit has atechni- | Disconnect the charger from the power
O 0 Off cal malfunction. The charging | supply and reconnect it after 60 seconds.
O Bot process has been interrupted. |If the malfunction continues, have the
@ 0 Red control unit checked by an authorized
© Audi dealer or authorized Audi Service Fa-
9 Off cility.
© Red The control unit has atechni- | Disconnect the charger from the power
O 0 off cal malfunction (self-test supply and reconnect it after 60 seconds.
O Bot failed). The charging process _ | If the malfunction continues, have the
© 6 Flashi d has been interrupted. control unit checked by an authorized
asning re Audi dealer or authorized Audi Service Fa-
© Off cility.
© Red The charging infrastructure of | Have the control unit checked by an au-
@ CO Red the power supply/household | thorized Audi dealer or authorized Audi
@ & Red connection is insufficient. The | Service Facility, and have the power sup-
O 6 of ground conductor is interrupt- | ply/household connection checked by a
ed or not present. The ground | qualified electrician. Do not use the pow-
9 Off conductor monitor has inter- | er supply/household connector until the
rupted the charging process. | malfunction is corrected.
© Red The indicator light in the reset | Have the control unit replaced by an au-
@ OC Red button on the control unit is | thorized Audi dealer or authorized Audi
@ B& Red faulty. The charging process _| Service Facility.
@ © Red has been interrupted.
e
9 Off
147

Driver assistance

The display @ only appears when the Driver as-
sistance display is open in the on-board
computer > page 16.

ZA WARNING
Follow the safety precautions and note the
limits of the assist systems, sensors, and
cameras > page 154.
Adjusting the adaptive cruise assist
Applies to: vehicles with adaptive cruise assist

You can adjust the adaptive cruise assist to your
own preferences. The settings depend on the ve-
hicle equipment.
> Applies to: MMI: Select on the home screen:
VEHICLE > Driver assistance > (<3) > Adaptive
cruise assist.
Possible settings:
Lane guidance - If lane guidance is also active
when adaptive cruise assist control is active, you
can switch it on or off.
Driving program - Depending on the driving pro-
gram and the distance that are set, the vehicle
handling will be adjusted from Sport to Moder-
ate and the lane guidance haptic feedback will be
adjusted.
Store last distance - The last distance that was
set will be stored after the ignition is switched
off. If the distance is not stored, distance
(time distance of approximately 1.8 seconds) is
automatically preset every time the ignition is
switched on.
Applies to: vehicles with efficiency assist
Predictive control - When predictive control is
switched on, the system reacts automatically to
situations > page 169.
G) Tips
Certain settings are stored automatically in
the active personal profile.
178
Messages
Applies to: vehicles with adaptive cruise assist
a | or is displayed when there is a malfunc-
tion, the adaptive cruise assist functions may be
unavailable or limited.
A message that indicates the cause and possible
solution may appear with some displays. The
weather conditions may be too poor or a sensor
may be covered. Clean the area in front of the
sensors > page 156, fig. 117, > page 156,
fig. 118 and try to turn on the systems again lat-
er.
If the malfunction remains, drive to an author-
ized Audi dealer or authorized Audi Service Facili-
ty immediately to have the malfunction correct-
ed.
Applies to: vehicles with narrowed road assist
Narrow area
Depending on vehicle equipment, this message
appears in the Driver assistance display if the
adaptive cruise assist is adjusting the speed ina
narrow area, for example a construction zone.
Adaptive cruise assist: Please take over!
This message appears if the vehicle rolls back
when starting ona slight incline, even though the
systems are active. Press the brake pedal to pre-
vent the vehicle from rolling or starting to move.
The message will also appear, for example if the
steering power from the system is not sufficient
and adaptive cruise assist is switched off.
Adaptive cruise assist: limited availability.
See owner's manual
This message appears when the sensor view is
limited, for example, when weather conditions
are too poor or a sensor is covered. You can
switch on the adaptive cruise assist, but certain
functions such as assistance in narrow areas will
not be available. Under certain circumstances,
some objects may be detected late or may not be
detected at all. Be especially careful. However,
cleaning the area in front of the sensors
=> page 156, fig. 117, > page 156, fig. 118 may
correct the malfunction.

4N0012721BD
Telephone

Ringtone and volume settings
— Ringtone and message volume: you can adjust
the volume of the selected ringtone and the no-
tification volume when a message is received by
moving the position of the slider.
— Ringtone”: available ringtones are played using
the Ringtone function. Press on an entry in the
list.
— Microphone input level: you can adjust the mi-
crophone input level using the slider.
Turn on car phone or data module
Applies to: vehicles with car phone/data module
When this function is switched on, you can use
the car phone or data module.
As long as the car phone was not turned off sepa-
rately the last time it was used, it will turn on au-
tomatically when the ignition is switched on.
Edit voicemail number
You can change your voicemail number.
Enable VoLTE
When this function is switched on, Voice over
LTE* will be supported.
Network settings
— Login to mobile phone network: select to log
into your cell phone service provider network
automatically or manually.
— Network selection: Requirement: the data
module must be switched on and Login to mo-
bile phone network must be set to Manual. Se-
lect a network manually from the list of availa-
ble networks at the present location.
Car phone serial number (IMEI):
Applies to: vehicles with car phone
The serial number (IMEI) of your car phone is dis-
played.
@ Tips
— Several mobile devices can be paired with
the MMI, but only two* mobile devices can
be actively connected.
—To delete all paired Bluetooth devices, the
Bluetooth function can be reset to the fac-
tory default settings > page 267.
Directory settings
Applies
to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > Contacts > <2.
Switching between two mobile devices
Requirement: telephone 1 and telephone 2 must
be connected.
Switch telephones: the device name of the avail-
able mobile device is displayed. You can switch
the phone by pressing the button.
The directory for the selected phone will be dis-
played.
Hide grayed-out contacts
When this function is switched on, contacts that
have no phone numbers stored for them will be
hidden.
Sort order
You can sort the contacts in alphabetical order by
Last name or First name.
Download contacts
Requirement: a mobile device must be connected
to the MMI.
To update the contacts in the MMI, you can man-
ually download your mobile device contacts. De-
pending on the mobile device, you may need to
disconnect and reconnect the Bluetooth connec-
tion to update the contacts.
Memory capacity
You can manage up to 23,000 contacts. You can
also download up to 5,000 contacts from maxi-
mum four mobile devices. You can also import up
to 3,000 contacts from a storage medium.
Importing and exporting contacts
Requirement: an SD card must be in the SD card
reader* = page 250 or a USB storage device must
be connected to the Audi music interface
=> page 253.
211

4N0012721BD
Audi connect

Access point
The connection is configured automatically based
on the SIM card being used. The following values
can be changed. You can obtain more information
from your cell phone service provider.
— Access Point Name (APN): the access point de-
pends on the cell phone service provider and is
assigned automatically.
— User name: your cell phone service provider as-
signs the user name for your online profile.
— Password: your cell phone service provider as-
signs the password for your online profile.
— Apply settings: saves the changed settings.
— Reset configuration: resets the connection set-
tings.
Data usage counter
Your current data usage is displayed.
— Reset counter: you can reset your usage statis-
tics to zero.
— Warning limit: you can set a warning limit for
your data usage (GB/MB).

Z\ WARNING
Always follow the information found in > A\

in General information on page 216.

@) Note
Always follow the information found in >@ in
General information on page 216.
G) Tips
For more information on roaming charges,
contact your cell phone service provider.
Wi-Fi settings
Applies to: vehicles with Wi-Fi hotspot
Requirement: the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Depending on the country and the vehicle equip-
ment, the following functions may be available:

))_ Not available in every market.
Wi-Fi
When the function is switched on, the MMI's Wi-
Fi hotspot is active and Wi-Fi devices can be con-
nected to the hotspot.
Wi-Fi hotspot settings
The Wi-Fi connection between the MMI and your
Wi-Fi device is encrypted. You can change the fol-
lowing information if needed.
— Access point (SSID): name of the Wi-Fi hot-
spot.
— Password: a random password was set at the
factory in the MMI. The password can be
changed. The encryption method requires a
password to be at least eight characters long.
Choose a secure password.
— Visible to others: you can switch the visibility
of the Wi-Fi hotspot on or off.

Z\ WARNING
Always follow the information found in > AV
in General information on page 216.
@) Note
Always follow the information found in >@ in
General information on page 216.
Applies to: vehicles with data plans

Requirement: you must have created a myAudi
account at my.audi.com. Your vehicle must be
registered in your myAudi account.
You can purchase data plans at my.audi.com.

ZA\ WARNING
Always follow the information found in > AV
in General information on page 216.
C) Note
Always follow the information found in >@ in
General information on page 216.

221
>

4N0012721BD
Additional settings

Possible settings:
— Volume of announcements
— Welcome sound

ZA WARNING
Adjust the volume of the audio system so that
signals from outside the vehicle, such as po-
lice and fire sirens, can be heard easily at all
times.
Gi) Tips
The volume is automatically adjusted to a pre-
set level when the MMI is switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Bluetooth.
> Applies to: Rear Seat Remote: Select on the
home screen: SETTINGS > Connection > Blue-
tooth.
> Applies to Audi tablet: Select on the home
screen: SETTINGS > Bluetooth.

Bluetooth
Applies to: MMI: You can select a setting for visi-
bility of the MMI to other Bluetooth devices. To
connect a new Bluetooth device, the Visible set-
ting must be selected. If Invisible is selected, a
Bluetooth connection will only be possible with
paired devices. If Off is selected, no Bluetooth
device can be connected.
Applies to: Audi tablet: You can switch the Blue-
tooth function on or off.
Bluetooth audio player
Applies to: MMI: When this function is switched
on, the profile will load automatically when your
Bluetooth audio player is within range.
Bluetooth name
Applies to: MMI: The MMI’s Bluetooth name is
displayed and can be changed.
Applies to: Rear Seat Remote: The Bluetooth
name of the MMI will be displayed.
Rename device
Applies to: Audi tablet: The Audi tablet’s Blue-
tooth name is displayed and can be changed.
Displaying received files
Applies to: Audi tablet: You can view the files
that were sent to the Audi tablet via Bluetooth.
Software update
> Applies to: MMI: Select on the home screen:
SETTINGS > System maintenance > Software
update.
> If necessary, insert a storage medium with the
update data into the corresponding drive
=> page 261.
> Press Search for updates.
> Select the corresponding update.
> Press Next.
> Follow the system instructions.

Z\ WARNING
— Perform the installation only when the vehi-
cle is stationary. Otherwise, this increases
the risk of an accident
— If the installation fails, contact an author-
ized Audi dealer or authorized Audi Service
Facility immediately to have the malfunction
corrected.
@) Note
The connection costs for the software update
are included in the Audi connect pricing.
@ Tips
The length of the process depends on the size
of the update.
Factory settings
> Applies to: MMI: Select on the home screen:
SETTINGS > System maintenance > Restore
factory settings.
> Select the desired functions individually, or
> Select the option Select all.
> Press Apply. The settings will be reset. The key
user will remain stored. >

267

Additional settings

> To also delete the key user, select Remove key
user.
> To completely delete a smartphone that is
paired with the Audi smartphone interface, re-
set Audi smartphone interface and Bluetooth.
> Applies to Audi tablet: Select on the home
screen: SETTINGS > secure & reset > Restore to
factory settings.
» Press the RESET TABLET button. The settings
will be reset.
@) Note
Applies to: Audi tablet
Large amounts of data are loaded after the re-
set. Depending on your cell phone plan, re-
ceiving data packages through the Wi-Fi hot-
spot may result in additional charges, particu-
larly when in another country. The use of a
flat rate data plan is highly recommended.
You can obtain more information from your
cell phone service provider.
@) Tips
— Make sure that not only the settings were
deleted but also the stored data, if necessa-
ry. Data on the microSD card in the Audi tab-
let is not deleted.
— The system may restart when the settings
are reset. This may take a few minutes.
Connected devices
(ey atas time liel: (9
Requirement: the vehicle must be stationary and
the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connected devices.
Possible menu items:
— Telephone 1
— Telephone 2
— Audio player
— WLAN hotspot
— Headset
268
myAudi app
This function is available if the myAudi app is in-
stalled on your mobile device and started, and if
the mobile device is connected with the vehicle’s
Wi-Fi hotspot.
Audi smartphone interface
You can connect your smartphone to the MMI
=> page 264.
C) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=>page 216.
Connection options
Requirement: the connected devices menu must
be displayed > page 268.
Connecting a device
Requirement: Bluetooth visibility must be acti-
vated in the MMI > page 267 and mobile device.
> Select a menu item, for example Telephone 1.
> To search for and connect your mobile device,
press the New connection button > page 200.
Selecting a connected device
> Select a menu item, for example Telephone 1.
> Select your mobile device from the list of con-
nected devices. The connection will be made.
Disconnecting a connected device
> Select a menu item, for example Telephone 1.
> Press on the connected mobile device. The se-
lected device will be disconnected from the
MMI.
Additional options
Depending on the selected function, additional
options may be available.
> Press and hold a Bluetooth device until the Op-
tions menu is displayed.
>» Select one of the items in the menu.