AUDI E-TRON 2020 Owners Manual

4KE012721BE
Care and cleaning


height and width of the inside of the car
wash.
—To reduce the risk of paint damage, do not
wash the vehicle in direct sunlight.
—To reduce the risk of damage, do not wash
decorative decals* with a pressure washer.
—To reduce the risk of damage to the surface,
do not use insect removing sponges, kitchen
sponges, or similar items.
— When washing matte finish painted vehicle
components:
ZA WARNING
—To reduce the risk of accidents, only wash
the vehicle when the ignition is off and fol-
low the instructions from the car wash oper-
ator.
—To reduce the risk of cuts, protect yourself
from sharp metal components when wash-
ing the underbody or the inside of the wheel
housings.
— After washing the vehicle, the braking effect
may be delayed due to moisture on the
brake rotors or ice in the winter. This in-
creases the risk of an accident. The brakes
must be dried with a few careful brake appli-
cations.
— To reduce the risk of damage to the sur-
face, do not use polishing agents or hard
wax.
— Never use protective wax. It can destroy
the matte finish effect.
@) Note — Do not place any stickers or magnetic
signs on vehicle components painted with
matte finish paint. The paint could be
damaged when the stickers or magnets
are removed.

— If you wash the vehicle in an automatic car
wash, you must fold the exterior mirrors in
to reduce the risk of damage to the mirrors.
Power folding exterior mirrors* must only
be folded in and out using the power folding (@) For the sake of the environment
function.
—To reduce the risk of damage to the rims
and tires, compare the width between the
wheels on your vehicle with the distance be-
tween the guide rails in the car wash.
Only wash the vehicle in facilities specially de-
signed for that purpose. This will reduce the
risk of dirty water contaminated with oil from
entering the sewer system.
—To reduce the risk of damage, compare the
height and width of your vehicle with the
Cleaning and care information
When cleaning and caring for individual vehicle are not listed, consult an authorized Audi dealer
components, refer to the following tables. The or authorized Audi Service Facility. Also follow
information contained there is simply recommen- __ the information found in > A.
dations. For questions or for components that
Exterior cleaning



Component Situation Solution
Windshield wiper | Deposits Soft cloth with glass cleaner > page 52
blades
Headlights/ Deposits Soft sponge with a mild soap solution®
tail lights
Sensors/ Deposits Sensors: soft cloth with a solvent-free cleaning solution
camera lenses Camera lenses: soft cloth with an alcohol-free cleaning sol-
ution
Snow/ice Hand brush/solvent-free de-icing spray >

269

Care and cleaning




trim
Component Situation Solution
Laser scanner Deposits Soft sponge with a mild soap solution®
Wheels Road salt Water
Brake dust Acid-free special cleaning solution
Decorative parts/ | Deposits Mild soap solution ®), a cleaning solution suitable for stain-
less steel, if necessary

Paint Paint damage Repair with touch-up paint

Surface rust Rust remover, then treat with hard wax; for questions, con-
sult an authorized Audi dealer or authorized Audi Service
Facility.

Corrosion Have it removed by an authorized Audi dealer or authorized
Audi Service Facility.

Water no longer
beads on the surface
of clean paint
Treat with hard wax (at least twice per year)

No shine even though
paint has been pro-
tected/paint looks
poor
Treat with suitable polish; then apply paint protectant if
the polish that was used does not contain any protectant

Deposits such as in-
sects, bird droppings,
tree sap, and road
salt
Dampen with water immediately and remove with a micro-
fiber cloth

Grease-based con-
taminants such as
cosmetics or sunblock
Remove immediately with a mild soap solution ® and a soft
cloth




Carbon compo-___| Deposits Clean the same way as painted components > page 268
nents
Decorative decals | Deposits Soft sponge with a mild soap solution®
Audi e-tron Deposits Soft, dry towel
charging system
Wall mount clip | Deposits Soft towel with alcohol-free cleaning solution

Interior cleaning
a) Mild soap solution: maximum two tablespoons of neutral soap in 1 quart (1 liter) of water


Component Situation Solution
Window glass Deposits Glass cleaner, then wipe dry
Decorative parts/ | Deposits Mild soap solution®
trim
Plastic parts Deposits Damp cloth

Heavier deposits Mild soap solution ®), detergent-free plastic cleaning solu-
tion, if necessary

Displays/instru-
ment cluster

Deposits Soft cloth with LCD cleaner; dust in the lower area of the
instrument cluster can be removed using a soft brush.

270

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Care and cleaning




Water-based deposits
such as coffee, tea,
blood, etc.
Component Situation Solution
Controls Deposits Soft brush, then a soft cloth with a mild soap solution®)
Safety belts Deposits Mild soap solution®, allow to dry before letting them re-
tract
Textiles, Deposits adhering to | Vacuum cleaner
Artificial leather, | the surface
Alcantara Absorbent cloth and mild soap solution®

Oil-based deposits
such as oil, make-up,
etc.
Apply a mild soap solution ®), blot away the dissolved oil or
dye with an absorbent towel and treat afterward with wa-
ter, if necessary.

Certain types of de-
posits such as ink,
nail polish, latex
paint, shoe polish,
etc.
Special stain remover, blot with absorbent material, treat
afterward with mild soap solution, if necessary®).

Natural leather Fresh stains Cotton cloth with a mild soap solution®

Water-based deposits
such as coffee, tea,
blood, etc.
Fresh stains: absorbent cloth
Dried stains: stain remover suitable for leather

Oil-based deposits
such as oil, make-up,
etc.
Fresh stains: absorbent cloth and stain remover suitable
for leather
dried stains: Oil cleaning spray

Certain types of de-
posits such as ink,
nail polish, latex
paint, shoe polish,
etc.
Spot remover suitable for leather


nents

Care Regularly apply conditioning cream that protects from
light and penetrates into the material. Use special colored
conditioning cream, if necessary.
Carbon compo- Deposits Clean the same way as plastic components

a) Mild soap solution: maximum two tablespoons of neutral soap in 1 quart (1 liter) of water

ZA WARNING ZA\ WARNING
The windshield must not be treated with wa-
ter-repelling windshield coating agents. Un-
der unfavorable conditions, such as wetness,
darkness, and when the sun is low, these coat-
ings can cause increased glare, which increas-
es the risk of an accident. They can also cause

wiper blade chatter.

— Never immerse the Audi e-tron charging sys-
tem and connectors in water.
— The Audi e-tron charging system must only
be cleaned when the control unit is com-
pletely disconnected from the power supply
and from the vehicle.


271

Care and cleaning

@) Note
— Headlights and tail lights
— Never clean the headlights or tail lights
with a dry cloth or sponge because the
lights could be damaged.
— Do not use any cleaning products that con-
tain alcohol, because they could cause
cracks to form.
— Wheels
— Never use any paint polish or other abra-
sive materials.
— Damage to the protective layer on the
rims, such as stone chips or scratches,
must be repaired immediately.
— Camera lenses
— Never use warm or hot water to remove
snow or ice from the camera lens. This
could cause the lens to crack.
— Never use abrasive cleaning materials or
alcohol to clean the camera lens. This
could cause scratches and cracks.
— Laser scanner
— Never use abrasive cleaning materials to
clean the laser scanner. This could cause
scratches and cracks.
— Door windows
— Remove snow and ice on windows and ex-
terior mirrors with a plastic scraper. To re-
duce the risk of scratches, move the scra-
per only in one direction and not back and
forth.
— Never remove snow or ice from door win-
dows and mirrors using warm or hot water
because this could cause cracks to form.
—To reduce the risk of damage to the rear
window defogger, do not apply any stick-
ers on the heating wires on the inside of
the window.
— Decorative parts and trim
— Never use chrome care or cleaning prod-
ucts.
— Paint
—To reduce the risk of scratches, the vehicle
must be free of dirt and dust before pol-
ishing or waxing.
272
— To prevent paint damage, do not polish or
wax the vehicle in direct sunlight.
—To reduce the risk of paint damage, do not
polish away rust spots.
— Remove cosmetics and sunscreen immedi-
ately because they could damage the
paint.
— Decorative decals
—To reduce the risk of damage, do not use
any rough powder or abrasive cleaning
products.
— To reduce the risk of damage, do not pol-
ish decorative decals that have a matte or
printed finish.
— Due to the risk of damage, do not use an
ice scraper to remove snow and ice on win-
dows with decorative decals on them.
— Displays and instrument cluster
— Make sure that the display and instrument
cluster are switched off and have cooled
down before cleaning. To switch the upper
and lower display off, select in the MMI
home screen: SETTINGS > Display &
brightness > MMI > Screen cleaning.
— Displays, the instrument cluster, and the
trim surrounding it must not be cleaned
with dry cleaning methods because they
could become scratched.
— Make sure no fluids enter the spaces be-
tween the instrument cluster and the
trim, because that could cause damage.
— Controls
— Make sure that no fluids enter the con-
trols, because this could cause damage.
— Safety belts
— Do not remove the safety belts to clean
them.
— Never clean safety belts or their compo-
nents with chemicals or with corrosive flu-
ids or solvents and never allow sharp ob-
jects to come into contact with the safety
belts. This could cause damage to the belt
webbing.
— If there is damage to the webbing, the
connections, the retractors, or the buck-
les, have them replaced by an authorized >

4KE012721BE
Care and cleaning

Audi dealer or authorized Audi Service Fa-
cility.
— Textiles, artificial leather, and Alcantara
— Never treat artificial leather or Alcantara
with leather care products, solvents, floor
polish, shoe polish, spot remover, or simi-
lar products.
— Have a cleaning specialist remove stub-
born stains to reduce the risk of damage.
— Never use steam cleaners, brushes, hard
sponges, etc. when cleaning.
— Do not turn on the seat heating* to dry
the seat.
— Objects with sharp edges, such as zippers
or rivets on clothing or belts, can cause
damage to the surface.
— Open hook and loop fasteners, for exam-
ple on clothing, can damage seat covers.
Make sure hook and loop fasteners are
closed.
— Natural leather
— Never treat leather with solvents, floor
polish, shoe polish, spot remover or simi-
lar products.
— Objects with sharp edges, such as zippers
or rivets on clothing or belts, can cause
damage to the surface.
— Never use steam cleaners, brushes, hard
sponges, etc. when cleaning.
— Do not turn on the seat heating* to dry
the seat.
—To help prevent the leather from fading,
do not leave the vehicle in direct sunlight
for long periods of time. If leaving the ve-
hicle parked for long periods of time, you
should cover the leather to protect it from
direct sunlight.
— Wall mount clip
— Do not us any abrasive cleaning products
or any that contain alcohol, because these
increase the risk of discoloration.
@) Tips
— Insects are easier to remove from paint that
has been freshly waxed.
— Regular waxing can prevent rust spots from
forming.
— Decorative decals can age due to environ-
mental conditions, which can result in dam-
age such as brittleness. The color may fade
if exposed to excessive sunlight.
Taking your vehicle out
of service
If you would like to take your vehicle out of serv-
ice for a Long period of time, contact an author-
ized Audi dealer or authorized Audi Service Facili-
ty. You can receive information about the meas-
ures to take depending on the conditions for tak-
ing the vehicle out of service (duration, location,
etc.).
273

Emergency assistance

Emergency assistance
General information
> Park the vehicle as far as possible from moving
traffic in the event of a breakdown. In the event
of a flat tire, park the vehicle ona level surface.
If you are ona steep hill, be especially careful.
> Set the parking brake.
> Switch the emergency flashers on.
> Have the passengers exit the vehicle. They
should move to a safe place, for example be-
hind a guard rail.

ZX WARNING
Follow the steps given above. This is for your
protection and the for the safety of others on
the road.

Equipment
e tool kit, tire m
vehicle jack
Applies to: vehicles with the vehicle tool kit, tire mobility kit,
and vehicle jack



Fig. 165 Motor compartment: storage compartment
Observe the safety precautions > page 240, Gen-
eral information.
The vehicle tool kit, the vehicle jack*, the tire mo-
bility kit*, and the compressor* are located under
the cargo floor in the storage compartment in
the motor compartment.
> Open the storage compartment > page 76.
> Remove any objects from the storage compart-
ment.
> Remove the cargo floor.
274
@) Tips
The vehicle jack* does not require any mainte-
nance.
Tire mobility kit
Applies to: vehicles with tire mobility kit
> Read and follow the important safety precau-
tions > page 274.
>» Set the parking brake.
> Select the “P” position.
> Check if a repair with the tire mobility kit is pos-
sible > page 274.
OE Mame) LS aL
Applies to: vehicles with tire mobility kit

B8U-0100



Fig. 166 Tire: tire damage that cannot be repaired
The tire repair is only meant for temporary use.
Change the damaged tire as soon as possible
SA.
If the tire is pierced by an object such as a nail,
do not remove the object from the tire.
The tire mobility kit can be used at temperatures
as low as -4 °F (-20 °C).
The tire mobility kit must not be used:
— If the tire has cuts or punctures that are larger
than 0.16 in (4mm) @ © fig. 166.
— If the rim is damaged (2)
— If you have driven with very low tire pressure or
without air in the tire @)
See an authorized Audi dealer or authorized Audi
Service Facility for assistance in these situations. >

4KE012721BE
Emergency assistance


ZA WARNING
— Please note that the tire mobility kit cannot
be used in all situations, and that it may on-
ly be used temporarily.
— The tire sealant must not come in contact
with skin, eyes, or clothing.
— If tire sealant comes into contact with your
eyes or your skin, thoroughly rinse the af-
fected area immediately with clean water.
— Do not inhale the fumes.
— If you swallow any of the tire sealant, thor-
oughly rinse your mouth immediately and
drink a lot of water. Do not induce vomiting.
Seek medical attention immediately.
— Change your clothing immediately if it
comes into contact with tire sealant.
— If an allergic reaction occurs, seek medical
attention immediately.

— Keep the tire sealant away from children.

Repairing tires
Applies to: vehicles with tire mobility kit


[RAZ-0213



@ Tips
— If sealant leaks, allow it to dry in place. You
can then peel it off like a sticker.
— Note the expiration date on the sealant bot-
tle. Replace the tire sealant at an authorized
Audi dealer or authorized Audi Service Fa-
cility.
— Radio reception can be interrupted when
operating the compressor.
— Follow the legal regulations that are appli-
cable in the country where you are operating
the vehicle.

2) The compressor may look different. However, the way it is
operated is generally the same.




Fig. 168 Tire mobility kit connection
Requirement: the tire mobility kit must be laid
out and ready for use > page 274.
Setting up the tire mobility kit
>» Remove the connector (3) and pressure hose (4)
from the bottom of the housing.
> Connect the compressor pressure hose (0) Dto
the flange © on the tire sealant bottle ©.
> Insert the sealant bottle with the flange at the
bottom into the opening @) on the top of the
compressor housing.
> Remove the valve cap from the faulty tire.
>» Connect the filler hose (8) to the valve ©)
> fig. 168.
> Connect the plug @) © fig. 167 to an outlet in
the vehicle.
> Switch the ignition on.
Inflating a tire
> Move the switch (7) > fig. 168 on the compres-
sor into position I.
275

Emergency assistance

> Inflate the tire to between 29 psi (200 kPA)
and 36 psi (250 kPA) and read the pressure on
the gauge.
> If this tire pressure is not reached, remove the
filler hose. Drive slowly approximately 33 feet
(10 m) forward or in reverse so that the sealant
can be distributed in the tire. Inflate the tire
again> A\.

Z\ WARNING
— Read and follow the manufacturer's safety
precautions on the compressor and in the in-
structions on the bottle of sealant.
— Ifa tire pressure of 29 psi (200 kPA) cannot
reached after inflating for 6 minutes, then
the tire is too severely damaged. Do not con-
tinue driving.
— If the tire cannot be repaired with the tire
sealant, see an authorized Audi dealer or au-

thorized Audi Service Facility for assistance.

@ Tips
Do not operate the compressor for more than
six minutes continuously, or it can overheat.
Once the compressor has cooled, you can con-
tinue to use it.
Completing
Applies to: vehicles with tire mobility kit
> Affix the sticker that says "max. 50 mph (max.
80 km/h)" that is provided with the tire mobili-
ty kit within the driver's field of vision.
> Stop the vehicle after driving for about 10 mi-
nutes and check the tire pressure.
> If the tire pressure is lower than 19 psi (130
kPA), then the tire is too severely damaged. Do
not continue driving.

ZX WARNING
Pay attention to the following after repairing
the tire:
— Do not drive faster than 50 mph (80 km/h).
— Avoid hard acceleration or braking and driv-
ing fast around curves.
— The vehicle may become more difficult to
control.

276

— If the tire is too severely damaged, see an
authorized Audi dealer or authorized Audi
Service Facility for assistance.

(@) For the sake of the environment
You can give the used tire sealant bottle to an
authorized Audi dealer or authorized Audi
Service Facility for disposal.
G) Tips
Remember to obtain a new bottle of sealant
from an authorized Audi dealer or authorized
Audi Service Facility after repairing a tire.
Replacing wheels
You must complete the preparation before
changing a tire.
> Read and follow the important safety precau-
tions > page 274.
> Set the parking brake.
> Select the “P” position.
> When towing a trailer: disconnect the trailer
from your vehicle.
> Lay out the vehicle tool kit > page 274 and the
spare tire > page 280.
> Applies to: vehicles with air suspension: Select
on the home screen: VEHICLE > Settings &
Service > Air suspension: wheel change.
> Switch the ignition off.

ZX WARNING
The vehicle must also be secured to prevent it
from rolling when using the vehicle jack*. Use
suitable objects to block the front and back of
the wheel that is diagonal from the wheel
with the flat tire.

4KE012721BE
Emergency assistance



Removing the caps
N3
‘o
at Ao
Fig. 169 Wheel: wheel bolts with caps
6 3 0
a +
a



SS)
> Slide the plastic clip from the vehicle tool kit
onto the cap until it engages > fig. 169.
>» Remove the cap with the plastic clip.
Anti-theft wheel bolts
Applies to: vehicles with anti-theft wheel bolts


B4H-0470
i ue
Fig. 170 Anti-theft wheel bolt with cap and adapter

You need a special adapter in the vehicle tool kit
to remove the anti-theft wheel bolts.
>» Remove the cap (2).
> Slide the adapter @) all the way onto the anti-
theft wheel bolt @.
>» Slide the wheel wrench* from the vehicle tool
kit all the way onto the adapter @).
> Loosen the wheel bolt > page 277.
G) Tips
Note the code number for the wheel bolt
adapter and store it in a safe place separate
from the vehicle. If you need a replacement
adapter, contact an authorized Audi dealer or

D You need the matching adapter in order to loosen and
tighten anti-theft wheel bolts* > page 277.

authorized Audi Service Facility and give them
the code number.
Loosening the wheel bolts


B4S-0221

Fig. 171 Wheel: loosening the wheel bolts
> Slide the wheel wrench* from the vehicle tool
kit all the way onto the wheel bolt )).
> Turn the wheel bolt approximately one turn to
the left. To achieve the required torque, hold
the
end of the wheel wrench”. If the wheel bolt
will not loosen, press carefully on the wheel
wrench* with your foot. Hold onto the vehicle
securely while doing this and make sure your
footing is stable.


ZA WARNING
To reduce the risk of an accident, only loosen
the wheel bolts gently one turn before raising
the
vehicle with the vehicle jack*.

277

Emergency assistance

he vehicle
Applies to: vehicles with vehicle jack




RAZ-0258


Fig. 173 Sill: positioning the vehicle jack
> Place the vehicle jack from the vehicle tool kit
ona firm surface. Use a flat, stable support if
necessary. On a slippery surface such as tile,
you should use a non-slip pad such as a rubber
mat > /\.
> Find the marking on the sill that is closest to
the tire that will be changed > fig. 172. Behind
the marking, there is a lifting point on the side
sill for the vehicle jack.
> Using the hex socket wrench (3) from the vehi-
cle tool kit, turn the vehicle jack under the lift-
ing point on the side sill until it is high enough
that the arm @ © fig. 173 is under the desig-
nated plastic mount.
> Align the vehicle jack so the arm @ engages in
the designated lifting point in the door sill and
the base (2) lies flat on the ground. The base (2)
must be directly under the mounting point @.
> To lift the vehicle, position the ratchet @) from
the vehicle tool kit with the correct side on the
hex socket wrench (3).
> Move the ratchet () clockwise back and forth
until the wheel lifts up slightly from the
ground.
278

AN WARNING
—To reduce the risk of injury, make sure no
one is in the vehicle before raising it.
— Make sure the vehicle jack is stable. The risk
of injury is increased when the ground is
slippery or soft, because the vehicle jack
could slide or sink.
— Only raise your vehicle with the vehicle jack
provided by the factory. If you use a vehicle
jack designed for another vehicle, your vehi-
cle could slip and cause injury.
— Position the vehicle jack only at the desig-
nated mounting points on the side sill and
align the jack. Otherwise, the vehicle jack
could slip and cause an injury if it does not
have sufficient hold on the vehicle.
—To reduce the risk of injury, do not raise any
other vehicles or other loads using the vehi-
cle jack provided by the factory.
— Applies to: vehicles with air suspension:
Changes in temperature or load can affect
the height of the vehicle.
— To reduce the risk of an accident, never
switch the drive system on while the vehicle
is raised.
—To reduce the risk of injury, no work should
be performed under the vehicle while it is
raised.

@) Note
Do not lift the vehicle by the sill. Position the
vehicle jack only at the designated mounting
points on the side sill. Otherwise, your vehicle
could be damaged.