service AUDI Q7 2021 Owner´s Manual

4M1012721BC
Emergency assistance



Removing the caps
N3
‘o
at Ao
Fig. 182 Wheel: wheel bolts with caps
6 3 0
a +
a



SS)
> Slide the plastic clip from the vehicle tool kit
onto the cap until it engages > fig. 182.
>» Remove the cap with the plastic clip.
Anti-theft wheel bolts
Applies to: vehicles with anti-theft wheel bolts
,
> al) —?
Fig. 183 Anti-theft wheel bolt with cap and adapter


B4H-0470

You need a special adapter in the vehicle tool kit
to remove the anti-theft wheel bolts.
>» Remove the cap (2).
> Slide the adapter @) all the way onto the anti-
theft wheel bolt @.
>» Slide the wheel wrench* from the vehicle tool
kit all the way onto the adapter @).
> Loosen the wheel bolt > page 289.
G) Tips
Note the code number for the wheel bolt
adapter and store it in a safe place separate
from the vehicle. If you need a replacement
adapter, contact an authorized Audi dealer or

D_ You need the matching adapter in order to loosen and
tighten anti-theft wheel bolts* > page 289.

authorized Audi Service Facility and give them
the code number.
Loosening the wheel bolts


B4S-0221

Fig. 184 Wheel: loosening the wheel bolts
> Slide the wheel wrench* from the vehicle tool
kit all the way onto the wheel bolt).
> Turn the wheel bolt approximately one turn to
the left. To achieve the required torque, hold
the
end of the wheel wrench”. If the wheel bolt
will not loosen, press carefully on the wheel
wrench* with your foot. Hold onto the vehicle
securely while doing this and make sure your
footing is stable.


ZA WARNING
To reduce the risk of an accident, only loosen
the wheel bolts gently one turn before raising
the
vehicle with the vehicle jack*.

289

Emergency assistance

> Store the vehicle tool kit in its designated
place.
> Store the replaced tire securely in the luggage
compartment > page 87.
> Check the tire pressure on the installed wheel
as soon as possible.
> Correct the tire pressure and store it in the MMI
=> page 278.
> The wheel bolt tightening specification must be
120 ft lbs (160 Nm). Have it checked as soon as
possible with a torque wrench. Drive carefully
until then.
> Have the faulty wheel replaced as quickly as
possible.
Jump starting
You should only perform the steps that follow if
you have the necessary tools and technical ex-
pertise.
If the engine does not start because the vehicle
battery is drained, you can jump start your vehi-
cle using another vehicle. Jump start cables are
needed to do this.
Both vehicle batteries must have 12 V nominal
voltage. The voltage capacity (Ah) of the vehicle
battery that is giving power must not be less
than the capacity of the drained vehicle battery.
Jump start cable
Only use a jump start cable with a large enough
diameter. Note the manufacturer's specifica-
tions.
Only use a jump start cable with insulated termi-
nal clamps.
Positive cable - usually red.
Negative cable - usually black.

ZA WARNING
— A drained battery can freeze at tempera-
tures around 32 °F (0 °C). If the vehicle bat-
tery is frozen, it must be thawed before con-
necting the jump start cables. If it is not,
the risk of an explosion and chemical burns

292


increases. After jump starting the vehicle,
drive to an authorized Audi dealer or author-
ized Audi Service Facility immediately to
have the vehicle battery checked.
— Read the warnings when working in the en-
gine compartment > page 245.
— Handling the jump start cables incorrectly
may cause the vehicle battery to explode
and lead to serious injuries.

@) Note
Jump start cables can cause considerable
damage to the vehicle electrical system if
they are connected incorrectly.
Gi) Tips
— There must be no contact between the
vehicles, or else voltage could flow when
connecting the positive terminal and drain
the vehicle battery of the vehicle providing
the jump start.
— The drained vehicle battery must be con-
nected correctly to the electrical system.
— Switch off electrical equipment that is not
needed.

Fuses and bulbs

ZA\ WARNING
Do not repair fuses and never replace a blown
fuse with one that has a higher amp rating.
This can cause damage to the electrical sys-
tem and increases the risk of fire.
@) Note
If a new fuse burns out again shortly after you
have installed it, have the electrical system
checked as soon as possible by an authorized
Audi dealer or authorized Audi Service Facili-
ty.
@) Tips
— The following table does not list fuse loca-
tions that are not used.
— Some of the equipment listed in the follow-
ing tables applies only to certain model ver-
sions or certain optional equipment.



Fig. 197 Front passenger's footwell (right-hand drive vehi-
cle): fuse panel with plastic clip

(brown) nT <7 wo @ 7 oo 3 o

Zz ° . | Equipment

Catalytic converter heating

Engine components

Engine components

Engine components

Brake light sensor

Engine components

Engine components

Engine components

WOlLOlINI
AD)
M|ASWIN/
PR
Engine components

B o Oil pressure sensor, oil temperature sensor

Bb BR Engine components

BR N Engine components

b Ww Engine cooling

BE R Engine control module

B wn Engine sensors
Bb a Fuel pump



panel with plastic clip Fuse


No. | Equipment

1 {Ignition coils



3 | High-voltage heating

298

4M1012721BC
Fuses and bulbs




















Fuse panel (2) (red) Fuse panel @ (red)
6 | Trailer hitch positioning motor 8 | Climate control system compressor
7 |Trailer hitch release 9 |Auxiliary battery control module
8 | Left trailer hitch light 10 | High-voltage battery
9 | Trailer hitch socket 11 |Charging system
10 |Allroad sport differential 12 Auxiliary heating and air conditioning ra-
11 | Exhaust treatment dio receiver
12 | Driver’s side rear safety belt tensioner 14 | Thermal management, coolant pumps
15 | Thermomanagement control module
Fuse panel (3) (brown)
No. | Equipment Fuse panel (5) (brown)
Driver assistance systems control module No. | Equipment
2. | Audi phone box Front seat heating
3 Front seat electronics, right lumbar sup- 9 | Exhaust treatment
port 10 Rear seat heating, rear climate control sys-
4 |Side assist tem controls
5 | Rear Seat Entertainment preparation 12 | Exhaust treatment
6 |Tire pressure monitoring system
7 |Exterior antenna Bulbs
8 Auxiliary heating radio receiver, tank mod-
ule
: Audi recommends having a bulb replaced by an
10 ae and telematics authorized Audi dealer or doris Audi i
Facility in cases of doubt. These facilities have
ll Convenience access and start authoriza- the correct tools and replacement parts as well
tion control module as the required technical knowledge.
12 | Garage door opener LED lights*
13 | Rearview camera, peripheral cameras
14 Convenience system control module, right yourveniee is equipped with maintenance-free
tail light

L5 Passenger’s side rear safety belt tensioner

16
Front belt tensioner on front passenger's
side

Fuse panel @) (red)

No. Equipment

Active roll stabilization

High-voltage battery

High-voltage battery water pump

Power electronics control module

Brake booster

Voltage converter


NI
oO)
uw)
BR)
Wl)
Ni
eR
Engine start

ights and tail lights. However, if a light bulb
needs to be replaced, please contact an author-
ized Audi dealer or authorized Audi Service Facili-
ty.

AX

If you still would like to try replacing the
bulbs in your vehicle yourself, read the warn-
ings regarding working in the engine compart-
ment > A\ in General information on
page 245.
WARNING

© Note
Make sure the covers are fitted correctly on
the headlights lights so that no water will
301
>

4M1012721BC
Data privacy

Data privacy
Privacy
notice
You can find information about responsibility for
data protection in the MMI.
Transmitted information
Applies to: MMI: Select on the home screen: SET-
TINGS > General > Legal notes > About Audi
connect.
Image recording
Surrounding area monitoring
Applies to: vehicles with surrounding area monitoring
The functionality of the park assist plus requires
detecting and evaluating the vehicle's path. This
is done by cameras installed permanently on the
vehicle that detect objects in the vehicle's sur-
roundings (such as obstacles or guard rails). The
live images from the cameras are transmitted to
the applicable control module.
The camera images are transferred to the respon-
sible control module for processing and may be
stored, depending on vehicle equipment. The
control
module analyzes the current camera im-
age using image evaluation software. This image
evaluation software detects anonymized techni-
cal measurements, such as distances to objects.
The control module evaluates these technical
measurements and makes it possible for the as-
sist systems to control the vehicle, if necessary.
Data memories
5 io. oO
2 x= + oO



Fig. 201 Driver's side footwell: connection port for the On
Board Diagnostic System (OBD)
Your vehicle is equipped with electronic control
modules for various vehicle systems such as the
airbags. These vehicle control modules store data
while driving normally that is required by an au-
thorized Audi dealer or authorized Audi Service
Facility for diagnosis and repair purposes. Only
certain types of data are recorded for a very short
period of time if a control module has detected a
system event. No noises, conversations, or im-
ages will be recorded in the vehicle.
The data may include information such as the ve-
hicle speed, the direction of travel, and informa-
tion about the brake system, or also the behavior
of the restraint system in the event of an acci-
dent. The stored data can be exported and down-
loaded with special devices, which must be con-
nected directly to the vehicle.
On Board Diagnostic System (OBD)
There is a diagnostic connector socket in the driv-
er's side footwell to read out the various control
modules and the event data recorder. Data re-
garding the function and condition of the elec-
tronic control modules is stored in the event
memory. Only have an authorized Audi dealer or
authorized Audi Service Facility read out and de-
lete the event memory.

ZA\ WARNING
— Incorrect use of the connection port for the
On Board Diagnostic System can cause mal-
functions, which can then result in accidents
and serious injuries.
— Only allow an authorized Audi dealer or au-
thorized Audi Service Facility to read out the
engine data.
h data recorder
Event Data Recorder

This vehicle is equipped with an Event Data Re-
corder (EDR). The main purpose of an EDR is to
record, in certain crash or near crash-like situa-
tions,
such as an airbag deployment or hitting a
road obstacle, data that will assist in understand-
ing how a vehicle's system performed. The EDR is
designed to record data related to vehicle dynam-
ics and safety systems for a short period of time, >
303

4M1012721BC
Data privacy

Exporting data
You can read out the data memory for autono-
mous driving and export this data to a USB stick.
The settings depend on the vehicle equipment.
Requirement: the vehicle must be stationary, the
automated systems must not be active, and the
ignition must be switched on. A USB stick must
be connected to the USB input.
» Applies to: MMI: Select on the home screen:
SETTINGS > Data management > Statistics.
> Follow the instructions in the MMI.
The export will be canceled if you switch menus,
for example.
Recorded data
— Driver interactions (such as the driver pressing
the brake pedal)
— Vehicle dynamics (such as speed)
— Status of automated systems
— Control requests
— Relevant measurements from monitoring the
surroundings
— Image data from monitoring the surroundings
— System status, timestamp, and vehicle location
when deactivating/activating park assist plus
You can find additional information in the MMI:
— Applies to: MMI: Select on the home screen:
SETTINGS > General > Legal notes > About the
data memory.
@) Tips
— The data is processed and stored locally in
the vehicle. It is not automatically transmit-
ted to Audi or other third parties, for exam-
ple through the cloud. The owner or driver is
responsible for the data. Audi does not have
access to it.
— For additional information and the evalua-
tion of data, please contact Audi Customer
Care.
Transmitted information
Data collection
Applies to: vehicles with data collection
Depending on the country, Audi may collect data
for the following purposes, for example: offer
and product optimization, public safety, provision
of Audi connect remote vehicle services, and
adaptation to customer expectations. For exam-
ple, various technical function data, environmen-
tal data, driving data, and usage data will be col-
lected for a specific purpose and forwarded to
Audi. The data will be sent from the vehicle at
the time the data was collected.
Applies to: MMI: You can find additional informa-
tion about data collection in the MMI. Select on
the home screen: SETTINGS > General > Legal
notes > About Audi connect.
If you would like to deny data transmission to
Audi, contact an authorized Audi dealer or au-
thorized Audi Service Facility for more informa-
tion. You also have the option to deactivate data
transmission within the privacy settings.
Privacy settings
Applies to: vehicles with Audi connect
> Applies to MMI: Select on the home screen:
SETTINGS > Privacy settings.
When using Audi connect services or during data
collection, data will be transmitted from the ve-
hicle.
> To display additional information about the pri-
vacy settings and the associated symbols in the
status bar, press @ in the MMI.
Requirement: the ignition must be switched on.
Setting the maximum privacy settings
When the Activate privacy mode function is
switched on, the data connection is deactivated
or sending of data is restricted, but all safety-re-
lated, legal, or contractually required Audi con-
nect
services remain activated. The majority of
the Audi connect services are deactivated.
305

Data privacy

When the function is switched off, the data con-
nection will be available in order to use Audi
connect services.
Adjusting individual privacy settings
In the MMI, you can adjust individually which da-
ta should be transmitted from the vehicle. If you
switch on a data category, the data will be trans-
mitted.
You can also deactivate individual services for
your vehicle at my.audi.com if you are logged into
the vehicle as the key user > page 31. These de-
activated services will not be available in the ve-
hicle. For additional information, visit my.audi.
com.)
@) Note
You are responsible for all precautions taken
for data protection, anti-virus protection, and
protection against loss of data on mobile de-
vices that are used to access the Internet
through the Wi-Fi hotspot.
G) Tips
— The following interfaces are not affected by
changes to the privacy settings: Bluetooth,
Bluetooth Low Energy (BLE), Wi-Fi, Audi
smartphone interface (ASI), Near Field
Communication (NFC), charging communi-
cation (high-voltage system), Electronic Toll
Collect (ETC), On-Board Diagnostic System
(OBD) if equipped.
— If the maximum privacy settings are switch-
ed on, your vehicle may not receive security
updates and certificates for establishing an
encrypted connection, depending on vehicle
equipment. In order to receive security up-
dates and certificates, switch the maximum
privacy settings off for at least ten minutes
every six months. Make sure that your vehi-
cle is connected to the Internet. A symbol in
the MMI status bar indicates if the required
data connection is available > page 22.
— If the transmission of data is limited, it will
have the following effects on the exchange

D_ In certain countries.
306
of data for Audi connect services and emer-
gency calls, if equipped:
— The emergency call function will remain
available without restrictions and will con-
tinue to transmit data.
— If an online roadside assistance call is ini-
tiated, no data will be transmitted, but a
call will be made.
— If the Geofencing Alert, Speed Alert,
and/or Valet Alert services have been acti-
vated by the key user, then they will re-
main available without restrictions and
continue to transmit data.
— Stored destinations (favorites, last desti-
nations) are only stored in the vehicle. If
you allow transmission of data again,
these destinations will be synchronized via
the myAudi account. To prevent synchroni-
zation of destinations, delete the destina-
tions before you allow data to be trans-
mitted again.
Applies to: vehicles with Audi connect Infotainment
Audi collects, uses, stores and shares your per-
sonal information, such as contact data, vehicle
data, usage data, driving data and precise geolo-
cation, in order to provide you with the products
and services you have purchased or requested,
and for a number of other purposes, for example,
to track quality issues, to performance and safe-
ty, to meet our internal compliance or legal re-
quirements and to market to customers and po-
tential customers. For a more complete list of
the data we collect, how we use it and with
whom we share it, please visit your Audi nation-
al/sales region website at www.audi.com.
The collection, use and sharing may vary depend-
ing on your model and model year, your subscrip-
tion status, or the service offering. For example,
collection, use and sharing may vary between
Audi connect services, if you have designated a
key user, or if you are driving a model equipped
with persistent data logging. Please review the
complete Privacy Statement to understand our >

4M1012721BC
Data privacy

data handling practices with respect to a particu-
lar service.
You can find additional information about our da-
ta privacy practices in your MMI.
> Applies to: MMI: On the home screen, select:
SETTINGS > General > Legal notes > About
Audi connect.
Information about our privacy practices in con-
junction with the mobile Audi connect applica-
tion can be found in the Application’s Privacy
Statement.
For additional information about the privacy
practices relating to Audi connect, myAudi, or
other websites, applications or online services as
well as your obligations with respect to using
these services, and for additional information re-
garding Audi connect terms and conditions,
please visit your Audi national/sales region web-
site at www.audi.com.
307

Accessories and technical changes

Accessories and
technical changes
Warranty
Your vehicle is covered by various warranties:
— New Vehicle Limited Warranty
— Limited Warranty Against Corrosion Perforation
— Emissions Control System Warranties: Federal
Emissions Control System Defect Warranty,
Federal Emissions Performance Warranty
— Applies to: USA models: Kansas Safety Belt
Limited Warranty
— Applies to: USA models: California Emissions
Control Warranties: Short-term Emissions De-
fects Warranty, Long-term Emissions Defects
Warranty, TZEV models Emissions Defects
Warranty, California Emissions Performance
Warranty
You can find detailed information in your Warran-
ty & Maintenance Booklet and in the California
Emissions Booklet*.
Audi Literature Shop
Service information is made available as soon as
possible after a model is introduced and can be
ordered in the Audi Literature Shop: http://
literature.audiusa.com
Driving in other
countries
Government regulations in the United States and
Canada require motor vehicles to comply with
emissions regulations and safety standards.
Therefore, vehicles that were produced for the
U.S. and Canadian markets are different from
vehicles produced for other countries.
If you plan to use your vehicle outside of the
United States or Canada, it is possible that:
— Fuel may have a significantly lower octane rat-
ing. Unsuitable fuels can cause engine damage.
— Proper maintenance and repair work may not
be possible because special service equipment,
tools, or measuring devices needed for your ve-
hicle may not be available.
308
— Replacement parts may not always be availa-
ble.
— Navigation systems for vehicles built for the
U.S.A. and Canada will not necessarily work in
Europe, and may not work in other countries.
(1) Note
Audi is not liable for damage to the vehicle re-
sulting from these country-specific differen-
ces.
Maintenance, repairs,
and technical modifi-
cations
Observe the safety precautions > page 245, Gen-
eral information and > page 290, Raising the ve-
hicle.
General information
Due to the increasing complexity of technology in
these vehicles, as well as the safety and environ-
mental standards that apply, you can only per-
form a very limited amount of repairs and modifi-
cations to the vehicle yourself.
Proof of maintenance work may be required to
submit a claim within the warranty period.
We recommend that you have your vehicle serv-
iced by an authorized Audi dealer or authorized
Audi Service Facility and that Audi Genuine Parts
and Audi Genuine Accessories are used. This
helps to ensure that your vehicle's functionality,
performance, and safety are not impaired.
Maintenance and repairs
Your vehicle was designed to help keep mainte-
nance requirements to a minimum. Some regular
maintenance is required to help ensure that your
vehicle runs in a safe, economical, and reliable
manner. Please refer to your Warranty & Mainte-
nance Booklet for more detailed information
about vehicle maintenance.
When operating the vehicle under more extreme
operating conditions, for example when outside
temperatures are very low or in very dusty envi-
ronments, certain maintenance should be per-
formed between the specified intervals.

4M1012721BC
Accessories and technical changes

Usually maintenance and repair work requires
special tools, measuring devices, and other
equipment that is available to trained vehicle
technicians in order to help ensure that your vehi-
cle and all of its systems operate correctly, relia-
bly, and safely. Performing work on the vehicle
incorrectly can impair the operation and reliabili-
ty of your vehicle and may void one or more of
your vehicle's warranties.
Technical Modifications
Interference with electronic components, their
software, the wiring, and data transfer may cause
malfunctions. Because of the way electronic com-
ponents are interconnected, such malfunctions
can also impair systems that are not directly in-
volved. This means that you risk both a substan-
tial reduction in the operational safety of your ve-
hicle and increased wear of vehicle components.
Some convenience functions, such as the conven-
ience turn signal function, individual door open-
ing function, and displays, can be reprogrammed
using special workshop equipment. If functions
are reprogrammed, the information and descrip-
tions about these functions in this Owner's Man-
ual may no longer apply to the changed func-
tions. Audi recommends that an authorized Audi
dealer or authorized Audi Service Facility perform
and verify any reprogramming procedures.


— Never perform any work in the engine com-
partment unless you know exactly how to
carry out the job and have the correct tech-
nical information and the correct tools.
— If you are uncertain about what to do, have
the work performed by an authorized Audi
dealer, an authorized Audi Service Facility,
or another qualified workshop. Serious per-
sonal injury may result from improperly per-
formed work.


ZA WARNING
Maintenance work, repairs, or technical modi-
fications to the vehicle (such as installing ad-
ditional equipment) that is not performed
correctly can cause serious injuries and in-
crease the risk of an accident.


Z\ WARNING
The engine compartment in any motor vehicle
is a potentially dangerous area and can cause
serious personal injury.
— Always use extreme caution when doing any
work in the engine compartment. Always
follow commonly accepted safety practices
and use common sense. Never risk personal
injury.

@) Note
— Maintenance work, repairs, or technical
modifications to the vehicle (such as instal-
ling additional equipment) that is not per-
formed correctly can cause vehicle damage.
— If emergency repairs must be performed,
take your vehicle to an authorized Audi deal-
er or authorized Audi Service Facility as soon
as possible.
— Audi is not liable for damage to the vehicle
resulting from failure to comply with these
guidelines.
@) For the sake of the environment
— Regular maintenance can help protect the
environment.
— Technical modifications to the vehicle can
have a negative impact on fuel consumption
and vehicle emissions.
@) For the sake of the environment
Certain components in your vehicle such as
undeployed airbag modules, pretensioners
and remote control batteries may contain Per-
chlorate Material - special handling may ap-
ply, See www.dtsc.ca.gov/hazardouswaste/
perchlorate. When the vehicle or parts of the
restraint system including airbag modules
and safety belts with pretensioners are scrap-
ped, all applicable laws and regulations must
be observed. Your authorized Audi dealer is
familiar with these requirements and we rec-
ommend that you have your dealer perform
this service for you.
309