BMW 328I 2011 E90 Owner's Manual

Communications
This chapter describes how to use the
telephone, BMW Assist and TeleService.
Communications

Telephone
180
Telephone
The concept
Your BMW is equipped with a full preparation
package mobile phone. After pairing a suitable
mobile phone with the vehicle once, you can
operate the mobile phone via the iDrive, the
buttons on the steering wheel or using voice
commands
*.
Once a mobile phone has been paired with your
vehicle, it is automatically recognized as soon
as it is inside the vehicle while the engine is run-
ning or the ignition is switched on. You can
store the pairing data for up to four mobile
phones simultaneously. If several mobile
phones are detected at the same time, the
mobile phone last paired can be operated via
the vehicle.
Using the telephone inside
the vehicle
Using the snap-in adapter*
The so-called snap-in adapter, a holder for
mobile phones, allows you to charge the mobile
phone's battery and connect the mobile phone
to your vehicle's outside antenna. This ensures
better network reception and consistent repro-
duction quality. Please contact your
BMW center to find out for which mobile
phones there are snap-in adapters available.
For your safety
A car phone makes life more convenient in
many ways, and can even save lives in an emer-
gency. While you should consult your mobile
phone's separate operating instructions for a
detailed description of safety precautions and
information, we request that you direct your
particular attention to the following:
Only make entries when the traffic situa-
tion allows you to do so. Do not hold the
mobile phone in your hand while you are driving;
use the hands-free system instead. If you do
not observe this precaution, your being dis-
tracted can endanger vehicle occupants and
other road users.<
Suitable mobile phones
Please ask your BMW center which mobile
phones with Bluetooth interface are supported
by the mobile phone preparation package and
which mobile phones are compatible with the
snap-in adapter. By virtue of their particular
software versions, these mobile phones sup-
port the functions described in this Owner's
Manual. Malfunctions may occur with other
mobile phones.
Operating options
You can operate the mobile phone using:
>Buttons on the steering wheel, refer to
page10
>iDrive, refer to page16
>Voice commands
*, refer to page189
>Programmable memory keys, refer to
page20
Avoid operating a mobile phone recognized
by the vehicle via the mobile phone's keypad;
otherwise, malfunctions may result.
*

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Start-up
Pairing the mobile phone with the
vehicle
The following prerequisites must be met:
>Compatible mobile phone: the mobile
phone is supported by the full preparation
package mobile phone. You can obtain
information on the Internet at:
www.bmw.com/bluetooth
>The mobile phone is ready to operate.
>Bluetooth has been activated in the vehicle,
refer to page183, and on the mobile phone.
>Depending on the mobile phone, certain
settings may be necessary on the mobile
phone, e.g. via the following menu items:
>Bluetooth switched on
>Connection must be allowed without
requiring further confirmation
>Reconnection
>Depending on the mobile phone type, the
power-saving mode setting, for example,
may result in a paired mobile phone not
being detected by the vehicle.
>For pairing purposes, define any 4 to 16-
digit number as a Bluetooth passkey,
e.g. 25081107. A long and complex number
offers the best protection against unautho-
rized access. This Bluetooth passkey is no
longer required after pairing is successful.
>The ignition is switched on.
Pair the mobile phone with the vehicle
only when the car is stationary, to avoid
endangering the car's occupants and other
road users by being distracted.<
Switch on ignition
1.Insert remote control all the way into the
ignition lock.
2.Switch on ignition without operating the
brake or clutch or pressing the start/stop
button.
Preparation via iDrive
3."Telephone"
4."Bluetooth (telephone)"
5."Add new phone"
The Bluetooth name of the vehicle is dis-
played.
Preparation via the mobile phone
6.Further steps must be carried out with the
mobile phone and vary depending on the
model. Please refer to your mobile phone's
operating instructions, e.g. under the topics
of Searching for a Bluetooth device, Linking
or Pairing.
The Bluetooth name of the vehicle appears
on the mobile phone display.
7.Select the Bluetooth name of the vehicle
on the mobile phone display.

Telephone
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Pairing
Depending on your mobile phone, you will see
messages, first on the mobile phone display or
on the iDrive, requesting you to enter the same
Bluetooth passkey previously determined by
you.
8.Enter the Bluetooth passkey.
Depending on the mobile phone, you will
have approx. 30 seconds to enter your
Bluetooth passkey on the mobile phone
and the Control Display.
If the pairing was successful, the mobile phone
appears at the top of the list of mobile phones.
Following the initial pairing
>The mobile phone is detected/connected in
the vehicle within a short time if the engine
is running or the ignition is switched on.
>As soon as a mobile phone is detected by
the vehicle, the phone book entries stored
on the SIM card or on your mobile phone are
transmitted to the vehicle. This transmis-
sion is dependent on your mobile phone,
refer to the operating instructions of the
mobile phone if necessary, and can take
several minutes.
>Four mobile phones can be paired.
>Specific settings may be necessary in some
mobile phones, e.g. authorization or a
secure connection, refer to the mobile
phone operating instructions.
If not all phone book entries are displayed:
>Transfer all phone book entries from the
SIM card to the mobile phone, if necessary.
>Phone book entries with special characters
may not be displayed.
Checks to perform if pairing is
unsuccessful
>Is the mobile phone supported by the
mobile phone preparation package? You
can obtain information on the Internet at:
www.bmw.com/bluetooth
>Do the Bluetooth passkeys on the mobile
phone and vehicle match? The same Blue-
tooth passkey must be entered on the
mobile phone's display and via iDrive.
>Did it take you more than 30 seconds to
enter the Bluetooth passkey? Then repeat
the pairing procedure.
>Are too many Bluetooth devices connected
to the mobile phone? If so, delete the con-
nections with other devices on the mobile
phone.
>Is the mobile phone no longer responding?
Switch the mobile phone off and on or
briefly disconnect the power supply.
>Repeat the pairing procedure.
>If all items on the list have been checked
and the mobile phone still cannot be paired,
please contact Customer Relations.
Connecting a particular mobile phone
If more than one mobile phone is detected by
the vehicle, the mobile phone at the top of the
list is connected. A different mobile phone can
be connected by selecting it.
1."Telephone"
2."Bluetooth (telephone)"
3.Select the desired mobile phone.

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Unpairing the mobile phone from
the vehicle
1."Telephone"
2."Bluetooth (telephone)"
3.Highlight the mobile phone that is to be
unpaired.
4.Open "Options".
5."Remove phone from list"
The unpaired mobile phone is deleted from
the list.
The phone book entries and the lists of
stored phone numbers are deleted as well.
Activating/deactivating the
Bluetooth link
The use of Bluetooth technology is not
permitted in all countries. Observe all
applicable local regulations. Temporarily deac-
tivate the Bluetooth link between the vehicle
and the mobile phone, if necessary.
If the Bluetooth link is deactivated, you can no
longer operate the mobile phone via the vehicle,
and other devices with a Bluetooth interface
can be used in combination with the mobile
phone, e.g. a laptop.<
To temporarily deactivate the Bluetooth link
between the vehicle and your mobile phone:
1."Telephone"
2.Open "Options".3."Bluetooth"
Adapting volumes
Turn the knob until the desired volume is set.
Adjusting the volume for:
>Ring volume
>Call volume
These volumes are maintained for the hands-
free system, even if you set the other audio
sources to minimum volume.
The setting is stored for the remote control
currently in use.

Telephone
184
Operation via iDrive
You can operate the following functions using
iDrive:
>Accepting/rejecting calls
>dialing phone numbers
>Selecting phone numbers from the phone
book
>Selecting stored phone numbers, e.g. from
the list of received calls
>Ending a call
When the ignition is switched off or in radio
readiness, e.g. after taking the remote control
out of the ignition lock, you can continue an
ongoing call via the hands-free system for sev-
eral minutes.
Voice quality
If the person you are talking to is having difficul-
ties understanding you, this may be due to
excessive background noise. The full prepara-
tion package mobile phone can compensate for
these noises to a certain extent. To optimize
voice quality during a call, we recommend that
you:
>Reduce background noise, e.g. by closing
the windows, reducing air flow from the
automatic climate control or pointing the
open front air vents downward.
>Reduce the volume of the hands-free sys-
tem.
Requirements
>The mobile phone's pairing data are stored
by the vehicle and the mobile phone is oper-
ational.
>The engine is running or the ignition is
switched on.
>The mobile phone is recognized by the
vehicle.
Receiving calls
If you have the phone number of the caller
stored in the phone book and the phone num-
ber has been transmitted, the name of the entry
is displayed.
Accepting a call
Press the button on the steering wheel
or
"Accept"
Rejecting a call
"Reject"
The caller is diverted to your mailbox if the mail-
box was activated.
Ending a call
Press the button on the steering wheel
or
1."Telephone"
2."Active calls"
3.Select an active call.

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Dialing phone numbers
1."Telephone"
2."Dial number"
3.Select the digits individually.
4.Select this symbol to establish the con-
nection
or
press the button on the steering wheel.
The phone number can also be entered using
voice commands
*, refer to page189.
For your phone number to be displayed to the
person you are talking to, the display of phone
numbers must be enabled by your provider.
Calls with multiple parties
You can switch between calls and combine two
calls to a single conference call. These func-
tions must be supported by the mobile phone
and the service provider.
Accepting a call while speaking to
another party
This function depends on the service provider
and may have to be enabled. The mobile phone
may have to be set up accordingly.
If a second call comes in during an active call,
you will hear a call waiting signal.
"Accept"
The call is accepted and the existing call is put
on hold.
Establishing a second call
Establish another call during an active call.
1."Telephone"
2."Active calls"
3."Hold"
The existing call is put on hold.
4.D ial the new phone number or se lec t it fro m
a list.
Switching between two calls, toggling
>Active call: indicated by a red handset
>Call on hold: indicated by a green handset
To switch to the call on hold, select this hand-
set.
Establishing a conference call
Two calls can be connected to a single tele-
phone conference call.
1.Establish two calls.
2."Conference call"
When terminating a conference call, both calls
are ended. If the call is terminated by one of the
other parties, the other conversation may be
continued.

Telephone
186
Phone book
The phone book accesses the contacts* and
shows all contacts for which a phone number
has been stored. The entries can be selected to
make a call.
1."Telephone"
2."Phone book"
All contacts with a phone number are displayed.
A symbol indicates the storage location of the
contacts.
Calling a contact
1.Select the desired contact.
A connection is established immediately if
calling contacts with one phone number.
For contacts with several phone numbers:
2.Select the desired phone number.
The connection is established.
Editing a contact
The entries in the contacts can be changed.
When a contact from the mobile phone is
changed, the changes are not stored on the
mobile phone. A copy of the entry is stored in
the vehicle.
1.Highlight the contact.
2.Open "Options".
3."Edit entry"
The contact can be edited.SymbolStorage location
No symbol In the vehicle; the address
has not been checked as a
destination.
In the vehicle; the address
has been checked as a des-
tination.
Mobile phone
SymbolMeaning
Contact with one phone
number.
Contact with more than one
phone number.
Call not possible. Mobile
phone has no reception or
network or does not have
Teleservice Call
* activated.

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Redialing
The eight phone numbers dialed last are stored.
Dialing the number via iDrive
1."Telephone"
2."Redial"
3.Select the desired entry.
The connection is established.
Deleting entries individually or deleting
all entries
1.Highlight an entry.
2.Open "Options".
3."Delete entry" or "Delete list".
Saving an entry in the contacts
1.Highlight an entry.
2.Open "Options".
3."Store as new contact" or "Add to existing
contact".
4.Select the type of number: "Home", "Busi-
ness", "Mobile" or "Other".
5.Complete the entries if necessary.
6."Store contact in vehicle"
Received calls
The 20 calls that were last received are
displayed.
1."Telephone"
2."Received calls"
Calling a number from the list
Select an entry.
The connection is established.
Deleting entries individually or deleting
all entries
1.Highlight an entry.
2.Open "Options".
3."Delete entry" or "Delete list".
Saving an entry in the contacts
1.Highlight an entry.
2.Open "Options".
3."Store as new contact" or "Add to existing
contact".
4.Select the type of number: "Home", "Busi-
ness", "Mobile" or "Other".
5.Complete the entries if necessary.
6."Store contact"
Messages
Various types of messages can be displayed:
>Messages from My info
>Messages from the BMW Concierge
service

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Displaying messages
1."Telephone"
2."Messages"
3.Select the desired message.
My Info
To start destination guidance:
1.Select the message that contains the
desired destination.
2. "Start guidance" or "Add as another
dest.".
To dial the number in the message:
1.Select the message that contains the
desired number.
2. "Call"
Messages from the concierge service
To use the address in destination guidance*:
1.Select the message.
2. "Start guidance" or "Add as another
dest.".
3.Start destination guidance, if necessary.
To dial a phone number:
1.Select the message.
2. "Call"
To save an address:
1.Select the message.
2.Open "Options".
3."Store contact in vehicle"
Deleting messages
1.Select the message to be deleted.
2.Open "Options".
3."Delete message" or "Delete all messages"
Switching between mobile
phone and hands-free system
From mobile phone to hands-free
system*
You can continue ongoing calls outside of the
vehicle's Bluetooth range via the hands-free
system as long as the engine is running or the
ignition is switched on. Depending on your
mobile phone, the system automatically
switches to hands-free mode.
With mobile phones that do not automatically
switch to hands-free mode:
Depending on the type of mobile phone you are
using, it may be possible to continue the con-
versation via the hands-free system. Refer to
the display on your mobile phone and/or your
mobile phone's operating instructions.
From hands-free system to mobile
phone
If you are making a call via the hands-free sys-
tem, it may be possible to continue the call via
the mobile phone, depending on your mobile
phone model. Refer to the display on your
mobile phone and/or your mobile phone's oper-
ating instructions.
Alternatively, you can deactivate the Bluetooth
link, refer to page183.
Depending on the type of mobile phone you are
using, it may occur that calls are switched from
the hands-free system to the mobile phone if
reception of the wireless network is poor.