service BMW 5 SERIES 2011 Owner's Guide

The mobile phone could not be paired or con‐
nected.
▷
Is Bluetooth activated in the vehicle and on
the
mobile phone? Activate Bluetooth in the
vehicle and on the mobile phone.
▷ Do the Bluetooth passkeys on the mobile
phone and the vehicle match? Enter the
same passkey on the mobile phone and via
iDrive.
▷ Did it take longer than 30 seconds to enter
the

passkey? Repeat the pairing procedure.
▷ Are too many Bluetooth devices connected
to

the mobile phone or vehicle? Delete con‐
nections with other devices if necessary.
▷ Is the audio connection activated? Deacti‐
vate the audio connection.
▷ Is the mobile phone in power-save mode or
does

it have only a limited remaining battery
life? Charge the mobile phone in the snap-
in adapter* or via the charging cable.
▷ Depending on the mobile phone, it is possi‐
ble that only one device can be connected
to the vehicle. Unpair the connected device
from the vehicle and pair and connect only
one device.
▷ The mobile phone no longer reacts? Switch
the mobile phone off and on again. Repeat
the pairing procedure.
The telephone functions are not available.
▷ Is the mobile phone paired as an additional
telephone and is the additional telephone
function

deactivated? Activate the function.
▷ Is an outgoing call not possible? Connect
the mobile phone as a telephone.
No or not all phone book entries are displayed,
or they are incomplete.
▷ Transmission of the phone book entries is
not yet complete.
▷ It is possible that only the phone book en‐
tries of the mobile phone or the

SIM card*
are transmitted.
▷ It may not be possible to display phone book
entries with special characters. ▷
The number of phone book entries being
stored is too high.
▷ Is the data volume of the contact too large,
e.g., due to stored information such as
notes? Reduce the data volume of the con‐
tact.
▷ Is the mobile phone connected as an audio
source

or additional telephone? The mobile
phone must be connected as a telephone.
The phone connection quality is poor.
▷ The strength of the Bluetooth signal on the
mobile phone can be adjusted, depending
on the mobile phone.
▷ Insert the mobile phone into the snap-in
adapter* or place it in the area of the center
console.
▷ Adjust the volume of the microphone and
loudspeakers separately.
If all points in this list have been checked and the
required function is still not available, please
contact the hotline or service center.
Controls
Adjusting the volume
Turn the knob until the desired volume is se‐
lected.

The setting is stored for the remote con‐
trol currently in use.
The vehicle automatically adjusts the volume of
the microphone on the telephone and the vol‐
ume of the called party. Depending on the mo‐
bile phone, the volumes may need to be ad‐
justed. The settings can only be created during
a call and must be adjusted separately for each
telephone. The settings are deleted when the
telephone is unpaired.
1. "Settings"
2. "Tone"
3. "Volume settings"
4. Select the desired setting: "Microphone" or
"Loudspeak."
5. To adjust: turn the controller.
6. To store: press the controller.
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must be supported by the mobile phone and
service provider.
Accepting a call while speaking to
another party
This function might have to be activated by the
service provider and the mobile phone must be
adjusted accordingly.
If
a second call comes in during an ongoing call,
a call waiting signal is sounded where appropri‐
ate. "Accept"
The call is accepted and the existing call is put
on hold.
Establishing a second call
Establish

an additional call during an active call.
1. "Telephone"
2. "Active calls"
3. "Hold"
The existing call is put on hold. 4.
Dial the new phone number or select it from
a list. "Return"
The call on hold is resumed.
Switching between two calls, hold call
The active call is displayed in color.
The call on hold is displayed in gray. "Swap calls"
The call on hold is resumed. Establishing a conference call
Two calls can be connected to a single tele‐
phone conference call.
1.
Establish two calls.
2. "Conference call"
When terminating a conference call, both calls
are ended. If one call is terminated by another
party, the other call can be continued.
Switching the microphone to mute
When a call is active, the microphone can be
muted.
1. "Telephone"
2. "Active calls"
3. "Microphone mute"
A microphone that has been switched to mute
is automatically reactivated:
▷ When a new connection is established.
▷ When switching between call parties.
DTMF suffix dialing
DTMF suffix dialing can be used for gaining ac‐
cess

to network services or for controlling devi‐
ces, e.g., to make a remote inquiry of an answer‐
ing machine. The DTMF code is needed for this
purpose.
1. "Telephone"
2. Select the contact from a list or "Dial
number".
3. "Keypad dialing"
4. Enter the DTMF code via iDrive.
Phone book
Displays
The phone book accesses the contacts and
shows all contacts for which a phone number
has

been stored. The entries can be selected to
make a call.
1. "Telephone"
2. "Phone book"
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A symbol indicates the storage location of the
contacts.
Calling a contact
Symbol Meaning
Contact with one stored phone num‐
ber.
Contact with more than one stored
phone number.
Call not possible; mobile phone with‐
out reception or network, or Service
Request* is active.
For contacts with one stored phone number: se‐
lect
the required contact. The connection is be‐
ing established.
For contacts with more than one stored phone
number: select the required contact and the
phone number. The connection is being estab‐
lished.
Editing a contact
Changing the entries in "Contacts". When a
contact is changed, the changes are not stored
on the mobile phone. A copy of the entry is
stored in the vehicle.
1. Highlight the contact.
2. Open "Options".
3. "Edit entry"
The contact can be edited. Redialing
General information
The list of dialed numbers in the mobile phone
is transmitted to the vehicle depending on the
mobile phone. The 20 phone numbers dialed
last are displayed. The sorting order of the
phone numbers depends on the particular mo‐
bile phone.
Dialing the number via the instrument
cluster
This is possible when there is no active call.
1.
Press the button on the steering
wheel.
2. Select the desired phone number.
The connection is established.
Dialing a number via iDrive
1. "Telephone"
2. "Redial"
3. Select the desired entry and the phone num‐
ber if necessary.
The connection is established.
Saving an entry in the contacts
1. Highlight the entry.
2. Open "Options".
3. "Store as new contact" or "Add to existing
contact"
4. Select
"New phone number" or contact.
5. Select the type of number: "Home",
"Business", "Mobile" or "Other"
6. Complete the entries if necessary.
7. If necessary, "Store contact in vehicle".
Received calls
Displaying calls
The 20 calls that were last received are dis‐
played.
1. "Telephone"
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Telephone
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5.
"Delete contact"or "Delete all contacts".
6. If necessary. "Yes"
Messages
General information
Whether
or not text messages and e-mails from
the mobile phone are displayed depends on
whether transmission from the mobile phone to
the vehicle is supported. Text messages and e-
mails may not be supported by the service pro‐
vider, or the function may need to be enabled
separately. After the mobile phone is first paired,
transmission may take several minutes. Mes‐
sages are only displayed in full length when the
vehicle is stationary. Messages from the addi‐
tional telephone are not transmitted.
Display of different messages:
▷ Text messages.
▷ My Info* messages from the BMW Assist
Portal.
▷ Messages from the BMW Assist Concierge
service*.
▷ Messages from BMW Info*.
▷ E-mails from the mobile phone.
Displaying messages
1. "Office"
2. "Messages"
A symbol identifies the type of message. Symbol Message type
Text messages.
My Info
Message from the Concierge serv‐
ice. Message from BMW Info.
E-mail from mobile phone. Filtering the message list
The message list can be filtered, when more
than one type of message exists.
1.
"Filter:" 2.
Select the type of message.
▷"All"
All messages are displayed.
▷ "E-mail"
Only e-mails from the mobile phone are
displayed.
▷ "Service message"
Only messages from the BMW Assist
Concierge service, My Info and BMW
Info are displayed.
▷ "Text message"
Only text messages from the mobile
phone are displayed.
Deleting messages
Messages from the Concierge service, My Info,
and BMW Info can be deleted.
Delete a message:
1. "Office"
2. "Messages"
3. Select the desired message.
4. Open "Options".
5. "Delete message"
Delete all messages:
1. "Office"
2. "Messages"
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3.
Open "Options".
4. "Delete all messages" or "Delete service
messages"
Text messages
Calling the sender of a text message
1. Select the desired message.
2. Select the symbol.
Saving the sender in the contacts
1. Highlight the desired message.
2. Open "Options".
3. "Store as new contact" or "Add to existing
contact"
Reading the text message out loud*
Read the text messages out loud, refer to
page 228.
My Info
Starting destination guidance
1. Select the message.
2. "Start guidance" or "Add as another
destination"
Dialing the number in the message
Up to 4 phone numbers can be transmitted with
a message.
1. Select the desired message.
2. "Call":
If the message contains a number, the con‐
nection is established. "Select phone number":
If

the message contains more than one num‐
ber, select the desired number from the list.
The connection is established.
Message from the Concierge service
Starting destination guidance
1. Select the desired message. 2. "Start guidance" or "Add as another
destination" 3.
Start destination guidance, if necessary.
Dialing the number in the message
Up
to 4 phone numbers can be transmitted with
a message.
1. Select the desired message.
2. "Call":
If the message contains a number, the con‐
nection is established. "Select phone number":
If

the message contains more than one num‐
ber, select the desired number from the list.
The connection is established.
Storing an address
1. Select the desired message.
2. Open "Options".
3. "Store contact in vehicle"
Displaying additional information
1. Select the desired message.
2. "Further information"
BMW Info
Starting destination guidance
1. Select the desired message.
2. "Start guidance" or "Add as another
destination"
Dialing the number in the message
Up
to 4 phone numbers can be transmitted with
a message.
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▷
Check the e-mail settings on the telephone
and adjust if necessary.
If all points in this list have been checked and the
required function is still not available, please
contact the hotline or service center.
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BMW ConnectedDrive
BMW Assist*
General information
BMW
Assist provides you with certain services,
e.g., transmission of the position data of your
vehicle to the BMW Assist Response Center if
an Emergency Request* has been initiated.
Many BMW Assist services depend on the indi‐
vidually agreed upon contract.
After your contract has expired, the BMW Assist
system will be deactivated by the BMW Assist
Response Center without your having to visit a
service center. After the BMW Assist system
has been deactivated, no BMW Assist services
will be available. The BMW Assist system can be
reactivated by a service center after you sign a
new contract.
Requirements
▷ The installed BMW Assist system is logged
in to a wireless communications network.
This network must be capable of transmit‐
ting the services.
▷ To transmit position data, the vehicle must
be able to determine the current position.
▷ The BMW Assist service contract was
signed with your service center or with the
BMW Assist Response Center. Enabling
must have been completed.
▷ BMW Assist is activated.
Services offered
▷ Emergency Request: when you press the
SOS button, a connection to the BMW As‐
sist Response Center is established. The
BMW Assist Response Center then speaks
with

you and takes further steps to help you.
▷ Automatic Collision Notification: under cer‐
tain conditions, a connection is established
to

the BMW Assist Response Center after a
serious accident. If possible, the BMW As‐ sist Response Center then speaks with you
and takes further steps to help you.
▷ Enhanced Roadside Assistance: BMW
Roadside Assistance* can be contacted if
assistance

is needed in the event of a break‐
down. If possible, the vehicle and position
data are transmitted in the process.
▷ Customer Relations: connection with Cus‐
tomer Relations for information on all as‐
pects of your vehicle.
▷ TeleService: data on your vehicle's service
status or required inspections are transmit‐
ted to your service center, either automati‐
cally before a service due date or when you
request a BMW service appointment.
▷ Remote Door Unlock: the BMW Assist Re‐
sponse

Center provides assistance if, for ex‐
ample, the remote control is not available
and the vehicle needs to be opened.
▷ Stolen Vehicle Recovery: after you report
that

your vehicle was stolen to the police, the
BMW Assist Response Center can deter‐
mine its position.
▷ In addition to these services, the optional
Convenience Plan offers Concierge service
and information for route planning, traffic,
and weather. A limited number of calls can
be made via the BMW Assist Response
Center with Critical Calling if, for example,
the mobile phone is not available or dis‐
charged.
Press the SOS button to contact the BMW
Assist Response Center.
BMW TeleService*
General information
TeleService

supports communication with your
service center.
▷ Data on the vehicle's service requirements
can

be sent directly to the service center. In
this way, the service center can plan its work
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in advance. This shortens the duration of the
service appointment.
▷ In the event of a breakdown, data on the ve‐
hicle's condition can be sent directly to
Roadside Assistance.
▷ The service varies by country.
▷ Connection costs may ensue.
▷ Services may be restricted abroad.
Requirements
▷ BMW Assist is activated.
▷ Wireless reception is available.
▷ The engine is running.
Use of BMW TeleService*
The TeleServices are typically activated in the
vehicle.
Even TeleService Customer Service is not ac‐
tive, a voice contact to Roadside Assistance is
still possible.
To
continue using or to deactivate the services,
please contact your service partner or the BMW
customer hotline.
Concierge service*
General information
The BMW Assist Concierge service offers infor‐
mation on events, gas stations or hotels, and
provides phone numbers and addresses. Hotels
can be booked directly by the BMW Assist Con‐
cierge service. The Concierge service is part of
the optional BMW Convenience Plan.
Starting the Concierge service
1. "ConnectedDrive" 2.
"Concierge" 3.
"Start service"
A voice connection is established with the BMW
Assist Concierge service. Phone numbers and
addresses can be transmitted to the vehicle.
Roadside Assistance
At a glance
BMW

Roadside Assistance* can be contacted if
assistance is needed in the event of a break‐
down.
Roadside Assistance* can also be contacted via
a Check Control message, refer to page 71.
Starting Roadside Assistance
Vehicles not equipped with BMW
Assist or BMW TeleService
1. "ConnectedDrive"
2. "Roadside Assistance"
The Roadside Assistance number is dis‐
played.

If the mobile phone* is paired, a con‐
nection is established to Roadside Assis‐
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Vehicles equipped with BMW Assist or
BMW TeleService
1.
"ConnectedDrive"
2. "Roadside Assistance"
3. "Start service" TeleService Diagnosis*
TeleService Diagnosis enables the wireless
transmission of detailed vehicle data that are
important for vehicle diagnosis. These data are
transmitted automatically.
After the data are transmitted, the voice con‐
nection to Roadside Assistance is re-estab‐
lished.
TeleService Help
*
TeleService Help enables an in-depth diagnosis
of the vehicle by Roadside Assistance via wire‐
less transmission.
TeleService Help can be started after a prompt
by Roadside Assistance and the termination of
the voice connection.
Starting TeleService Help
1. Park the vehicle in a safe place.
2. Set the parking brake.
3. The engine is running.
4. "TeleService Help"
After completion of TeleService Help, a voice
connection is established to Roadside Assis‐
tance. BMW Online*
At a glance
A

business search can be opened via BMW On‐
line.
License conditions
This product contains NetFront Browser soft‐
ware of ACCESS Co., Ltd. Copyright © 2007
ACCESS Co., Ltd. All rights reserved.
NetFront is a trademark or registered trademark
of ACCESS CO., LTD., in Japan and other coun‐
tries.
This software is based in part on the work of the
Independent JPEG Group.
Requirements
▷ Subscription to the optional Convenience
Plan.
▷ The date setting, refer to page 78, on the
Control Display is current.
▷ The vehicle is located within wireless net‐
work coverage.
Starting BMW Online
1. "ConnectedDrive"
2. "BMW Online" 3.
If necessary, "OK".
The BMW Online home page is displayed.
Operating BMW Online
To start a search:
▷ Turn the controller to highlight an element.
▷ Press the controller to display an element.
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Opening the start page
1.
Open "Options".
2. "Display start page" Loading a new page
1.
Open "Options".
2. "Reload"
Cancel
1. Open "Options".
2. "Cancel loading"
Customer Relations
At a glance
Contact Customer Relations for information on
all aspects of your vehicle.
Calling Customer Relations
Vehicles not equipped with BMW
Assist or BMW TeleService
1. "ConnectedDrive"
2. "Customer Relations"
The Customer Relations phone number is dis‐
played. If the mobile phone* is paired, a con‐
nection is established to Customer Relations. Vehicles equipped with BMW Assist or
BMW TeleService
1.
"ConnectedDrive"
2. "Customer Relations"
3. "Start service"
Service Request*
At a glance
Sends

information to your service partner to re‐
quest the arrangement of a service appoint‐
ment. The TeleService data is transmitted dur‐
ing a Service Request. If possible, your service
partner will establish contact with you.
Starting a Service Request
1. "ConnectedDrive"
2. "Service Request"
3. "Start service" A Service Request can be started via a Check
Control message, refer to page
71.
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