BMW 550I TOURING 2009 E61 Owner's Manual

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BMW Assist
BMW Assist provides you with various services.
For example, the position data of your vehicle
can be transmitted to the BMW Assist
Response Center if an emergency request
* has
been initiated.
Many BMW Assist services depend on the indi-
vidually agreed contract.
After your contract has expired, the BMW
Assist system will be deactivated by the BMW
Assist Response Center without you having to
visit a BMW center. After the BMW Assist sys-
tem has been deactivated, no BMW Assist ser-
vice will be available. The BMW Assist system
can be reactivated by a BMW center after sign-
ing a new contract.
Requirements
You can use BMW Assist when the following
requirements are met:
>The installed BMW Assist system is logged
on to a mobile phone network. This network
must be capable of transmitting the ser-
vices.
>To transmit position data, the vehicle must
be able to determine the current position.
>In order to activate and update BMW Assist,
a GPS signal must be available.
>You have subscribed to BMW Assist with
your BMW center or with the BMW Assist
Response Center. Activation must be com-
pleted.
>BMW Assist is activated, refer to page215.
Offered services
The following services are available via
BMW Assist:
>Emergency request, refer to page253:
When you press the SOS button, a connec-
tion is established to the BMW Assist
Response Center. The BMW Assist Response Center contacts you and takes
further steps to help you.
>Automatic collision notification:
Under certain conditions, a connection is
established to the BMW Assist Response
Center immediately after a serious acci-
dent. If possible, the BMW Assist Response
Center contacts you and takes further steps
to help you.
>Enhanced roadside assistance:
You can call Roadside Assistance
* of the
BMW Group should you require help in the
event of a breakdown. If possible, the vehi-
cle data and position data are transmitted
during this time.
>BMW Customer Relations:
For information related to your vehicle, call
BMW Customer Relations.
>BMW Assist My Info:
Using the BMW Assist Internet portal, you
can transmit addresses and text messages
into the vehicle and have them displayed.
>BMW TeleServices
*:
The data on the service status of your vehi-
cle or on required inspections are transmit-
ted to your BMW center either automati-
cally prior to the due date or when you
request a BMW service appointment.
>Remote door unlock:
Inform the BMW Assist Response Center,
e.g. if your remote control is not available
and you want to have the vehicle unlocked.
>Stolen vehicle recovery:
After your vehicle has been reported to the
police as stolen, the BMW Assist Response
Center can locate its position.
In addition, you can be provided with other ser-
vices, e.g. the concierge service or information
on route planning, traffic conditions, and the
weather. With Critical Calling, you can make a
limited number of calls via the BMW Assist
Response Center, e.g. if you do not have your
mobile phone with you.
*

BMW Assist
210 Press the SOS button to contact the BMW
Assist Response Center, see below.
You also have access to the BMW Assist con-
cierge service via the Internet.
Characteristics of the offered services
The following characteristics apply to the ser-
vices:
>The offered services are country-specific.
>Voice contact is established or data are
transmitted, depending on the equipment
and the country. In some countries, it is
possible to do both.
>The data transmitted can, for example, be
the vehicle data, your current position or the
CBS Condition Based Service data.
Using services
Contacting BMW Assist Response
Center
You can contact the BMW Assist Response
Center via the SOS button.
1.Briefly press protective cover to open.
Depending on the vehicle's equipment, the
arrangement of the switches and indicator
lamps may differ somewhat.
2.Press the button for at least 2 seconds.
The BMW Assist Response Center is con-
tacted.
Roadside assistance
iDrive, for operating principle refer to page16.1.Press the button.
This opens the start menu.
2.Move the controller forward to select
"Communication".
3.Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4.Select "Roadside Assistance" and press
the controller.
If the location can be determined, the cur-
rent vehicle position is displayed.
5.Select "Start service" and press the con-
troller.
The BMW Assist Response Center will connect
you to the Roadside Assistance of the
BMW Group.

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BMW TeleServices*
Automatic service notification*
The data on the service status of your vehicle or
on required inspections are transmitted auto-
matically prior to the due date. You can check
when the BMW center was notified.
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Select "Info sources" and press the control-
ler.
4.Select "Service Info" and press the control-
ler.
5.Change to upper field if necessary. Turn the
controller until "Service requirements" is
selected and press the controller.6.Select "Auto Request" and press the con-
troller.
Manual service notification
You can transmit data regarding your vehicle's
service status to your BMW center when you
wish to arrange a service appointment.
1.Press the button.
This opens the start menu.
2.Move the controller forward to select
"Communication".
3.Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4.Select "Service Request" and press the
controller.
5.Select "Start service" and press the con-
troller.

BMW Assist
212 The data relevant for service are transmitted.
Your BMW center will contact you to set up an
appointment for service.
Displaying and updating BMW
TeleServices services*
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Select "Settings" and press the controller.
4.Select "BMW Service settings" and press
the controller.
5.Select "Enabled TeleServices" and press
the controller.
The activated BMW Assist services are dis-
played.
6.Select "Options" and press the controller.7.Select "Update services" and press the
controller.
Contacting BMW Customer Relations
For information on all aspects of your vehicle,
you can contact BMW Customer Relations.
1.Press the button.
This opens the start menu.
2.Move the controller forward to select
"Communication".
3.Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4.Select "Customer Relations".
5.Press the controller.
6.Select "Start service" and press the con-
troller.
You will be connected to BMW Customer Rela-
tions by the BMW Assist Response Center.
Concierge service*
When you call the concierge service of BMW
Assist, you can, for example, obtain information
on current events, filling stations or hotels and
have their phone numbers and addresses
transmitted. Many hotels can be booked

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directly through the BMW Assist concierge ser-
vice.
The concierge service must be enabled sepa-
rately by the BMW Assist Response Center.
Calling up information
1.Press the button.
This opens the start menu.
2.Move the controller forward to select
"Communication".
3.Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4.Select "Concierge" and press the control-
ler.
5.Select "Start service" and press the con-
troller.
The BMW Assist Response Center will connect
you with a BMW Assist concierge.
Displaying transmitted data
Select the received message if necessary and
press the controller.
Dialing a phone number or transferring
an address for destination guidance
1.Select "Options" and press the controller.
2.Select a menu item:
>Press "Call" to make a telephone call. A pre-
requisite for this is that your Bluetooth
mobile phone has been paired with the
vehicle.
>Press "Select as destination" to transfer the
address to the navigation system for desti-
nation guidance.
BMW Assist My Info*
Using the BMW Assist Internet portal, you can
transmit addresses and phone numbers into
the vehicle using text messages.
1.Press the button.
This opens the start menu.
2.Move the controller forward to select
"Communication".
3.Change to upper field if necessary.
Select "BMW Assist" and press the control-
ler.

BMW Assist
214 4.Select "My Info" and press the controller.
The transmitted messages are automatically
displayed.
You can receive and display up to a maximum of
ten messages. Additional messages can only
be received once old messages have been
deleted.
In order to display an existing message:
Select message and press the controller.
If you have received a message with a phone
number, then you can send it to your mobile
phone provided that your phone has been
paired with the vehicle.
If you have received a message with an address,
then you can send it to your navigation sys-
tem
*.
1.Select message and press the controller.
2.Select "Options" and press the controller.
3.Select the desired menu item:
>To dial a received phone number, select
"Call" and press the controller.
>If your vehicle has a navigation system:
To adopt a received destination address
into the navigation system, select
"Select as destination" and press the
controller.
>To delete a received message, select
"Delete" and press the controller.
Updating BMW Assist
Displaying and updating services
You will be notified of any changes in the ser-
vices offered by BMW Assist. In this case you
should update the service functions.
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Turn the controller until "Settings" is
selected and press the controller.
4.Turn the controller until "BMW Service set-
tings" is selected and press the controller.
5.Change to upper field if necessary. Turn the
controller until "Enabled Assist services" is
selected and press the controller.
The currently available BMW Assist ser-
vices are displayed.

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6.If applicable, select "Options" and press the
controller.
7.Select "Update services" and press the
controller.
Activating BMW Assist
BMW Assist must be activated to use the ser-
vices.
Requirements
>Make sure that the vehicle can determine its
current position. Reception is best when
you have an unobstructed view to the sky.
>Leave the ignition switched on during the
activation process.
Activating
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.3.Turn the controller until "Settings" is
selected and press the controller.
4.Turn the controller until "BMW Service set-
tings" is selected and press the controller.
5.Change to upper field if necessary. Turn the
controller until "Enabled Assist services" is
selected and press the controller.
6.Select "Enable services" and press the con-
troller.
BMW Assist is enabled and the data

BMW Assist
216 exchange with the BMW Assist Response
Center begins.
Activation takes a few minutes. The status is
displayed on the Control Display. If you open
another menu, the activation process continues
to run in the background.
Displaying vehicle data
With BMW Assist activated, you can have the
Telematics ID displayed. The Telematics ID is
used to identify your vehicle. These data are
transmitted to the service.
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Turn the controller until "Settings" is
selected and press the controller.4.Select "BMW Service settings" and press
the controller.
5.Change to upper field if necessary. Turn the
controller until "Profile" is selected and
press the controller.

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