Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any concern with
the sales
transaction or the operation of your vehicle will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed
with the Sales, Service, or Parts Manager,
contact the owner of the dealership or the General
Manager.
STEP TWO
-- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Assistance Center
in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777
. In Puerto Rico or U.S.
Virgin Islands, call 1-809-763- 13 15. In all other overseas locations, contact GM North American Export
Sales in Canada by calling 1-4 16-644-4 1
12.
For prompt assistance, please have the following
information available
to give the Customer Assistance
Representative:
Your name, address, home and business telephone
numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the left top of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you
to call the toll free number listed
previously
in order to give your inquiry prompt
attention. However,
if you wish to write Buick, write to
Buick Motor Division
Customer Assistance Center
902
E. Hamilton Avenue
Flint,
MI 48550
282
ProCarManuals.com
