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Vehicle Care 10-43
Passenger (P-Metric) Tire:A
tire used on passenger cars and
some light duty trucks and
multipurpose vehicles.
Recommended Inflation
Pressure
:Vehicle
manufacturer's recommended
tire inflation pressure as shown
on the tire placard. See Tire
Pressure
on page 10‑44and
Vehicle Load Limits
on
page 9‑12
.
Radial Ply Tire
:A pneumatic
tire in which the ply cords that
extend to the beads are laid at
90 degrees to the centerline of
the tread.
Rim
:A metal support for a tire
and upon which the tire beads
are seated.
Sidewall
:The portion of a tire
between the tread and the bead. Speed Rating
:An
alphanumeric code assigned to
a tire indicating the maximum
speed at which a tire can
operate.
Traction
:The friction between
the tire and the road surface.
The amount of grip provided.
Tread
:The portion of a tire that
comes into contact with
the road.
Treadwear Indicators
:Narrow
bands, sometimes called wear
bars, that show across the tread
of a tire when only 1.6 mm
(1/16 inch) of tread remains.
See When It Is Time for New
Tires
on page 10‑51.
UTQGS (Uniform Tire Quality
Grading Standards)
:A tire
information system that provides
consumers with ratings for a
tire's traction, temperature,
and treadwear. Ratings are determined by tire
manufacturers using
government testing procedures.
The ratings are molded into the
sidewall of the tire. See
Uniform
Tire Quality Grading
on
page 10‑54
.
Vehicle Capacity Weight
:The
number of designated seating
positions multiplied by
68 kg (150 lbs) plus the rated
cargo load. See Vehicle Load
Limits
on page 9‑12.
Vehicle Maximum Load on the
Tire
:Load on an individual tire
due to curb weight, accessory
weight, occupant weight, and
cargo weight.
Vehicle Placard
:A label
permanently attached to a
vehicle showing the vehicle's
capacity weight and the original
equipment tire size and
recommended inflation pressure.

10-52 Vehicle Care
With proper care and maintenance
tires typically wear out before they
degrade due to age. If you are
unsure about the need to replace
the tires as they get older, consult
the tire manufacturer for more
information.
Buying New Tires
GM has developed and matched
specific tires for your vehicle.
The original equipment tires
installed on your vehicle, when
it was new, were designed to
meet General Motors Tire
Performance Criteria
Specification (TPC Spec)
system rating. If you need
replacement tires, GM strongly
recommends that you get tires
with the same TPC Spec rating.This way, your vehicle will
continue to have tires that are
designed to give the same
performance and vehicle safety,
during normal use, as the
original tires.
GM's exclusive TPC Spec
system considers over a dozen
critical specifications that
impact the overall performance
of your vehicle, including brake
system performance, ride and
handling, traction control, and
tire pressure monitoring
performance. GM's TPC Spec
number is molded onto the tire's
sidewall near the tire size.
If the tires have an all-season
tread design, the TPC Spec
number will be followed by an
MS for mud and snow. See
Tire
Sidewall Labeling
on page 10‑38
for additional information.
GM recommends replacing tires
in sets of four. This is because
uniform tread depth on all tires
will help keep your vehicle
performing most like it did when
the tires were new. Replacing
less than a full set of tires can
affect the braking and handling
performance of your vehicle.
See Tire Inspection
on page 10‑50
andTire Rotationon page 10‑50
for information on proper tire
rotation.

10-80 Vehicle Care
Compact Spare Tire
{WARNING
Driving with more than one
compact spare tire at a time could
result in loss of braking and
handling. This could lead to a
crash and you or others could be
injured. Use only one compact
spare tire at a time.
The compact spare tire, if the
vehicle has one, was fully inflated
when the vehicle was new, however,
it can lose air after a time. Check
the inflation pressure regularly.
It should be 60 psi (420 kPa). After installing the compact spare
on the vehicle, stop as soon as
possible and make sure the spare
tire is correctly inflated. The
compact spare is made to perform
well at speeds up to 65 mph
(105 km/h) for distances up to
3,000 miles (5 000 km), so you can
finish your trip and have the full-size
tire repaired or replaced at your
convenience. Of course, it is best to
replace the spare with a full-size tire
as soon as possible. The spare tire
will last longer and be in good
shape in case it is needed again.
Notice:
When the compact spare
is installed, do not take the
vehicle through an automatic car
wash with guide rails. The
compact spare can get caught on
the rails which can damage the
tire, wheel and other parts of the
vehicle.
Do not use the compact spare on
other vehicles. And do not mix the compact spare
tire or wheel with other wheels or
tires. They will not fit. Keep the
spare tire and its wheel together.
The All-Wheel Drive (AWD) system
will be automatically disabled when
you use the compact spare. To
restore the AWD and prevent
excessive wear on the clutch in your
AWD, replace the compact spare
tire with a full-size tire as soon as
possible.
Notice:
Tire chains will not fit the
compact spare. Using them can
damage the vehicle and can
damage the chains too. Do not
use tire chains on the compact
spare.

Vehicle Care 10-93
Your dealer/retailer has products for
cleaning the vehicle's interior. When
cleaning the vehicle's interior, only
use cleaners specifically designed
for the surfaces that are being
cleaned. Permanent damage can
result from using cleaners on
surfaces for which they were not
intended. Apply the cleaner directly
to the cleaning cloth to prevent
over-spray. Remove any accidental
over-spray from other surfaces
immediately.
Notice:Using abrasive cleaners
when cleaning glass surfaces on
the vehicle, could scratch the
glass and/or cause damage to the
rear window defogger. When
cleaning the glass on the vehicle,
use only a soft cloth and glass
cleaner. Cleaners can contain solvents that
can become concentrated in the
vehicle's interior. Before using
cleaners, read and adhere to all
safety instructions on the label.
While cleaning the vehicle's interior,
maintain adequate ventilation by
opening the vehicle's doors and
windows.
Do not clean the interior using the
following cleaners or techniques:
.Never use a knife or any other
sharp object to remove a soil
from any interior surface.
.Never use a stiff brush. It can
cause damage to the vehicle's
interior surfaces.
.Never apply heavy pressure or
rub aggressively with a cleaning
cloth. Use of heavy pressure can
damage the interior and does
not improve the effectiveness of
soil removal.
.Use only mild, neutral-pH soaps.
Avoid laundry detergents or
dishwashing soaps with
degreasers. Using too much
soap will leave a residue that
leaves streaks and attracts dirt.
For liquid cleaners, about
20 drops per 3.78 L (1 gal) of
water is a good guide.
.Do not heavily saturate the
upholstery while cleaning.
.Damage to the vehicle's interior
may result from the use of many
organic solvents such as naptha,
alcohol, etc.

10-94 Vehicle Care
Fabric/Carpet
Use a vacuum cleaner with a soft
brush attachment to remove dust
and loose dirt. A canister vacuum
with a beater bar in the nozzle may
only be used on floor carpet and
carpeted floor mats. For soils,
always try to remove them first with
plain water or club soda. Before
cleaning, gently remove as much of
the soil as possible using one of the
following techniques:
.For liquids: gently blot the
remaining soil with a paper
towel. Allow the soil to absorb
into the paper towel until no
more can be removed.
.For solid dry soils: remove as
much as possible and then
vacuum.
To clean:
1. Saturate a lint-free, clean white cloth with water or club soda.
2. Remove excess moisture. 3. Start on the outside edge of the
soil and gently rub toward the
center. Continue cleaning, using
a clean area of the cloth each
time it becomes soiled.
4. Continue to gently rub the soiled area.
5. If the soil is not completely removed, use a mild soap
solution and repeat the cleaning
process with plain water.
If any of the soil remains, a
commercial fabric cleaner or spot
lifter may be necessary. Test a small
hidden area for colorfastness before
using a commercial upholstery
cleaner or spot lifter. If the locally
cleaned area gives any impression
that a ring formation may result,
clean the entire surface.
A paper towel can be used to blot
excess moisture from the fabric or
carpet after the cleaning process.
Leather
To remove dust, a soft cloth
dampened with water can be used.
If a more thorough cleaning is
necessary, a soft cloth dampened
with a mild soap solution can be
used. Allow the leather to dry
naturally. Do not use heat, steam,
or spot lifters or spot removers,
or shoe polish on leather. Many
commercial leather cleaners and
coatings that are sold to preserve
and protect leather may
permanently change the
appearance and feel of the leather
and are not recommended. Do not
use silicone or wax-based products,
or those containing organic solvents
to clean the vehicle's interior
because they can alter the
appearance by increasing the gloss
in a non-uniform manner.

13-2 Customer Information
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., contact the
Buick Customer Assistance Center
by calling 1-800-521-7300. In
Canada, contact General Motors of
Canada Customer Communication
Centre by calling 1-800-263-3777
(English) or 1-800-263-7854
(French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Please
have the following information
available to give the Customer
Assistance Representative:
.Vehicle Identification Number.
This is available from the vehicle
registration or title, or the plate
at the top left of the instrument
panel.
.Dealership name and location
.Vehicle delivery date and
present mileage When contacting Buick, please
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest you
follow Step One first if you have a
concern.
STEP THREE
—U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However, in
the United States, if you continue to
remain unsatisfied after following
the procedure outlined in Steps One
and Two, you can file with the BBB
Auto Line Program to enforce your
rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Customer Information 13-3
STEP THREE—Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps one and
two, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively you may call the
General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French), or you
may write to the Mediation/
Arbitration Program at the following
address. Your inquiry should be
accompanied by your Vehicle
Identification Number (VIN).
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7Customer Assistance
Offices
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to:
United States
—Customer
Assistance
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands
1-800-496-9994

13-4 Customer Information
Canada—Customer
Assistance
General Motors of Canada Limited
Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas —Customer
Assistance
Please contact the local General
Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands) —Customer
Assistance
General Motors de Mexico,
S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-83-BUICK. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/
buick
Information and services
customized for your specific
vehicle —all in one convenient
place.
.Digital owner manual, warranty
information, and more
.Online service and maintenance
records
.Find Buick dealers for service
nationwide
.Exclusive privileges and offers
.Recall notices for your specific
vehicle
.OnStar®and GM Cardmember
Services Earnings summaries

Customer Information 13-5
Other Helpful Links:
Buick−www.buick.com
Buick Merchandise —
www.buickmerchandise.com
Help Center —www.buick.com/
helpcenter
.FAQ
.Contact Us
My GM Canada
(Canada) —www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease. Here are a few of the valuable tools
and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
.My Driveway: Access quick links
to parts and service estimates,
check trade-in values,
or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
GM Mobility
Reimbursement Program
This program, available to qualified
applicants, can reimburse you up to
$1,000 of the cost of eligible
aftermarket adaptive equipment
required for your vehicle, such as
hand controls or a wheelchair/
scooter lift.
The offer is available for a very
limited period of time from the date
of vehicle purchase/lease. For
more details, or to determine
your vehicle's eligibility, visit
gmmobility.com or call the GM
Mobility Assistance Center at
1-800-323-9935. Text telephone
(TTY) users, call 1-800-833-9935.

13-6 Customer Information
General Motors of Canada
also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and license
plate number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to
5 years/160 000 km (100,000 miles),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Buick and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification. Buick and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service:
Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identification before this service
is given.