phone BUICK ENCLAVE 2016 Owner's Guide

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159225) - 2016 - crc - 7/31/15
Driving and Operating 223
fuel not recommended. Costly
repairs caused by use of improper
fuel would not be covered by the
vehicle warranty.
Fuel Additives
To keep fuel systems clean, TOP
TIER Detergent Gasoline is
recommended. SeeFuel0221.
If TOP TIER Detergent Gasoline is
not available, one bottle of Fuel
System Treatment PLUS added to
the fuel tank at every engine oil
change, can help. Fuel System
Treatment PLUS is the only
gasoline additive recommended by
General Motors. It is available at
your dealer.
Filling the Tank
{Warning
Fuel vapors and fuel fires burn
violently and can cause injury or
death. (Continued)
Warning (Continued)
.To help avoid injuries to you
and others, read and follow
all the instructions on the
fuel pump island.
. Turn off the engine when
refueling.
. Keep sparks, flames, and
smoking materials away
from fuel.
. Do not leave the fuel pump
unattended.
. Do not use a cell phone
while refueling.
. Do not reenter the vehicle
while pumping fuel.
. Keep children away from
the fuel pump and never let
children pump fuel.
. Fuel can spray out if the fuel
cap is opened too quickly.
This spray can happen if the
tank is nearly full, and is
more likely in hot weather.
(Continued)
Warning (Continued)
Open the fuel cap slowly
and wait for any hiss noise
to stop, then unscrew the
cap all the way.
The fuel cap is behind a hinged fuel
door on the driver side of the
vehicle. To open the fuel door, push
and release the rearward center
edge of the door.

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Driving and Operating 225
Warning (Continued)
.Fill the container no more
than 95% full to allow for
expansion.
. Do not smoke, light
matches, or use lighters
while pumping fuel.
. Avoid using cell phones or
other electronic devices.
Trailer Towing
General Towing
Information
Only use towing equipment that has
been designed for the vehicle.
Contact your dealer or trailering
dealer for assistance with preparing
the vehicle for towing a trailer. Read
the entire section before towing a
trailer.
For towing a disabled vehicle, see
Towing the Vehicle 0296. For
towing the vehicle behind another
vehicle such as a motor home, see
Recreational Vehicle Towing 0296.
Driving Characteristics
and Towing Tips
Driving with a Trailer
When towing a trailer:
.
Become familiar with the state
and local laws that apply
specifically to trailer towing. .
Do not tow a trailer during the
first 800 km (500 mi), to prevent
damage to the engine, axle or
other parts.
. Then, during the first 800 km
(500 mi) trailer towing, do not
drive over 80 km/h (50 mph) and
do not make starts at full throttle.
. The vehicle can tow in D (Drive)
but M (Manual Mode) is
recommended. See Manual
Mode 0205. Use a lower gear if
the transmission shifts too often.
. Turn off Park Assist when
towing.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 325
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 325
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 327
Customer Assistance for Text Telephone (TTY) Users . . . . . 327
Online Owner Center . . . . . . . . . 328
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 328
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 329
Scheduling Service Appointments . . . . . . . . . . . . . . . 331
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 331
Collision Damage Repair . . . . . 332
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 334
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 335
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 335 Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 336
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 336
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 336
Event Data Recorders . . . . . . . . 337
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 337
Infotainment System . . . . . . . . . . 338
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

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326 Customer Information
resolved by your dealership without
further help, in the U.S., call
1-800-521-7300. In Canada, contact
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give the
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting Buick, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada

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Customer Information 327
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to:
United States and Puerto Rico
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
All Overseas Locations
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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328 Customer Information
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.buick.com
The Buick online owner experience
allows interaction with Buick and
keeps important vehicle-specific
information in one place.
Membership Benefits
E(Vehicle Information) :
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information) :
View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I(Service History) : View and
print dealer-recorded service
records and self-enter other service
records.
D(Preferred Dealer
Information) : Select a dealer and
view locations, maps, phone
numbers, and hours.
r(Warranty Tracking
Information) : Track your vehicle’s
warranty information.
J(Recall Information) : View
active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 322.
H(Other Account Information) :
View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information.
F(Live Chat Support) : Chat with
online help representatives.
See my.buick.com to register your
vehicle.
Buick Owner Centre (Canada)
buickowner.ca
Visit the Buick Owner Centre:
. Chat live with online help
representatives.
. Use the Vehicle Tools section. .
Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download the owner manual for
your vehicle, quickly and easily.
. Find the Buick-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible

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Customer Information 329
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered. Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Buick reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Buick reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this service
is given.

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Customer Information 333
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will notspecify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
329.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.

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338 Customer Information
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional Information
0 343.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

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344 OnStar
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency Statement
0 335.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.