service BUICK ENCORE 2014 Owner's Manual

Black plate (2,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/22/13
2014 Buick Encore Owner ManualM
Electrical System . . . . . . . . . . . . 10-27
Wheels and Tires . . . . . . . . . . . 10-35
Jump Starting . . . . . . . . . . . . . . . 10-62
Towing . . . . . . . . . . . . . . . . . . . . . . 10-65
Appearance Care . . . . . . . . . . . 10-68
Service and Maintenance . . . 11-1
General Information . . . . . . . . . . 11-1
Maintenance Schedule . . . . . . . 11-2
Special Application Services . . . . . . . . . . . . . . . . . . . . 11-8
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . 11-8
Recommended Fluids, Lubricants, and Parts . . . . . . 11-11
Maintenance Records . . . . . . . 11-13 Technical Data
. . . . . . . . . . . . . . . 12-1
Vehicle Identification . . . . . . . . . 12-1
Vehicle Data . . . . . . . . . . . . . . . . . . 12-2
Customer Information . . . . . . . 13-1
Customer Information . . . . . . . . 13-1
Reporting Safety Defects . . . . 13-12
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-13
OnStar . . . . . . . . . . . . . . . . . . . . . . . 14-1
OnStar Overview . . . . . . . . . . . . . 14-1
OnStar Services . . . . . . . . . . . . . . 14-2
OnStar Additional Information . . . . . . . . . . . . . . . . . . 14-5
Index . . . . . . . . . . . . . . . . . . . . . i-1

Black plate (3,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 2/3/14
Introduction iii
The names, logos, emblems,
slogans, vehicle model names, and
vehicle body designs appearing in
this manual including, but not limited
to, GM, the GM logo, BUICK, the
BUICK Emblem, and ENCORE are
trademarks and/or service marks of
General Motors LLC, its
subsidiaries, affiliates, or licensors.
This manual describes features that
may or may not be on your specific
vehicle either because they are
options that you did not purchase or
due to changes subsequent to the
printing of this owner manual.Please refer to the purchase
documentation relating to your
specific vehicle to confirm each of
the features found on your vehicle.
For vehicles first sold in Canada,
substitute the name
“General
Motors of Canada Limited” for Buick
Motor Division wherever it appears
in this manual.
Keep this manual in the vehicle for
quick reference.
Canadian Vehicle Owners
Propriétaires Canadiens
A French language manual can be
obtained from your dealer, at
www.helminc.com, or from:
On peut obtenir un exemplaire de
ce guide en français auprès du
concessionnaire ou à l'adresse
savant:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Using this Manual
To quickly locate information about
the vehicle, use the Index in the
back of the manual. It is an
alphabetical list of what is in the
manual and the page number where
it can be found.
Litho in U.S.A.
Part No. 22892519 C Third Printing©2014 General Motors LLC. All Rights Reserved.

Black plate (4,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/22/13
iv Introduction
About Driving the Vehicle
As with other vehicles of this type,
failure to operate this vehicle
correctly may result in loss of
control or an accident. Be sure to
read the driving guidelines in this
manual in the section called“Driving
and Operating” and specifically
Driver Behavior on page 9-2,
Driving Environment on page 9-2,
and Vehicle Design on page 9-2.
Danger, Warnings, and
Cautions
{Danger
Text marked{Danger provides
information on risk of fatal injury.
Disregarding this information may
endanger life.
{Warning
Text marked{Warning provides
information on risk of accident or
injury. Disregarding this
information may lead to injury.
{Caution
Text marked{Caution provides
information that may indicate a
hazard that could result in injury
or death. It could also result in
possible damage to the vehicle.
A circle with a slash through it is a
safety symbol which means “Do
Not,” “Do not do this,” or“Do not let
this happen.”
Symbols
The vehicle has components and
labels that use symbols instead of
text. Symbols are shown along with
the text describing the operation or
information relating to a specific
component, control, message,
gauge, or indicator.
M: This symbol is shown when
you need to see your owner manual
for additional instructions or
information.
*: This symbol is shown when
you need to see a service manual
for additional instructions or
information.

Black plate (20,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/22/13
1-20 In Brief
Driving for Better Fuel
Economy
Driving habits can affect fuel
mileage. Here are some driving tips
to get the best fuel economy
possible.
.Avoid fast starts and accelerate
smoothly.
.Brake gradually and avoid
abrupt stops.
.Avoid idling the engine for long
periods of time.
.When road and weather
conditions are appropriate, use
cruise control.
.Always follow posted speed
limits or drive more slowly when
conditions require.
.Keep vehicle tires properly
inflated.
.Combine several trips into a
single trip.
.Replace the vehicle's tires with
the same TPC Spec number
molded into the tire's sidewall
near the size.
.Follow recommended scheduled
maintenance.
Roadside Assistance
Program
U.S.: 1-800-252-1112
TTY Users (U.S. Only):
1-888-889-2438
Canada: 1-800-268-6800
New Buick owners are automatically
enrolled in the Roadside Assistance
Program.
SeeRoadside Assistance Program
on page 13-5.
OnStar®
If equipped, this vehicle has a
comprehensive, in-vehicle system
that can connect to a live Advisor
for Emergency, Security, Navigation,
Connection, and Diagnostic
Services. See OnStar Overview on
page 14-1.

Black plate (3,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/24/13
Keys, Doors, and Windows 2-3
.If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.
Remote Keyless Entry
(RKE) System Operation
The RKE transmitter may work up to
30 m (98 ft) away from the vehicle.
Other conditions can affect the
performance of the transmitter. See
Remote Keyless Entry (RKE)
System on page 2-2.
The following may be available:
Q(Lock):Press to lock all doors
or, if equipped, the locking fuel door.
The hazard warning flashers may
flash and/or the horn may sound to
indicate locking. See “Remote Lock/
Unlock/Start” underVehicle
Personalization on page 5-29.
If the driver door is open when
Qis
pressed and Unlocked Door Anti
Lock Out is enabled through vehicle
personalization, all doors will lock
and then the driver door will unlock.
See “Remote Lock/Unlock/Start”
under Vehicle Personalization on
page 5-29.
Pressing
Qmay also arm the
theft-deterrent system. See Vehicle
Alarm System on page 2-11.
K(Unlock): Press to unlock the
driver door, all doors or, if equipped,
the locking fuel door. See “Remote
Lock/Unlock/Start” underVehicle
Personalization on page 5-29. The hazard warning flashers may
flash to indicate unlocking. See
“Remote Lock/Unlock/Start”
under
Vehicle Personalization on
page 5-29.
Pressing
Kwill disarm the
theft-deterrent system. See Vehicle
Alarm System on page 2-11.
7(Vehicle Locator/Panic
Alarm): If equipped, press and hold
briefly to initiate vehicle locator. The
exterior lamps flash and the horn
chirps three times.
Press and hold
7for at least
three seconds to sound the panic
alarm. The horn sounds and the
turn signals flash for 30 seconds,
or until
7is pressed again or the
key is placed in the ignition and
turned to ACC/ACCESSORY or
ON/RUN.

Black plate (12,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/22/13
2-12 Keys, Doors, and Windows
How to Detect a Tamper
Condition
IfKis pressed and the horn chirps
three times, an attempted break-in
has occurred while the system was
armed.
Immobilizer
See Radio Frequency Statement on
page 13-15.
Immobilizer Operation
This vehicle has a passive
theft-deterrent system.
The system does not have to be
manually armed or disarmed.
The vehicle is automatically
immobilized when the key is
removed from the ignition. The system is automatically
disarmed when the vehicle is
started with the correct key. The key
uses a transponder that matches an
immobilizer control unit in the
vehicle and automatically disarms
the system. Only an authorized key
starts the vehicle. The vehicle may
not start if the key is damaged.
The security light in the instrument
cluster comes on if there is a
problem with arming or disarming
the theft-deterrent system.
When trying to start the vehicle, the
security light comes on briefly when
the ignition is turned on.
If the engine does not start and the
security light stays on, there is a
problem with the system. Turn the
ignition off and try again.
If the engine still does not start, and
the key appears to be undamaged
or the light continues to stay on, try
another ignition key. If the engine
does not start with the other key, the
vehicle needs service. If the vehicle
does start, the first key may be
damaged. See your dealer who can
service the theft-deterrent system
and have a new key made.
Do not leave the key or device that
disarms or deactivates the
theft-deterrent system in the vehicle.

Black plate (7,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/22/13
Seats and Restraints 3-7
Recalling Button Memory
Positions
To recall the Button Memory
positions, press and hold“1”or“2.”
The driver seat and outside mirrors
move to the positions stored to
those buttons when pressed.
Releasing “1”or“2” before the
stored positions are reached stops
the recall.
If something has blocked the driver
seat while recalling a memory
position, the recall may stop.
Remove the obstruction; then press
and hold the appropriate manual
control for the memory item that is
not recalling for two seconds. Try
recalling the memory position again
by pressing the appropriate memory
button. If the memory position is still
not recalling, see your dealer for
service.
Recalling RKE Memory Positions
The RKE memory feature can recall
the driver seat and outside mirrors
to previously stored RKE Memory
positions when entering the vehicle. Every time the ignition is placed in
OFF, the positions of the driver seat
and outside mirrors are
automatically stored to the RKE
transmitter that was used to start
the vehicle. These positions and
settings are called RKE Memory
positions and may be different than
the previously mentioned Button
Memory positions saved to the
“1”
or“2” buttons.
To recall, press
Kon the RKE
transmitter and open the driver door.
If the driver door is already open,
press
Kon the RKE transmitter to
activate the recall. The driver seat
and outside mirrors will move to the
previously saved RKE Memory
positions.
This feature is turned on or off using
the vehicle personalization menu.
See Vehicle Personalization on
page 5-29.
To stop recall movement, press one
of the memory, power mirror,
or power seat controls. If something has blocked the driver
seat while recalling a memory
position, the recall may stop.
Remove the obstruction; then press
and hold the appropriate manual
control for the memory item that is
not recalling for two seconds. Try
recalling the memory position again
by opening the driver door and
pressing the RKE transmitter
K
button. If the memory position is still
not recalling, see your dealer for
service.
Easy Exit Driver Seat
This feature moves the seat
rearward allowing the driver more
room to exit the vehicle.
To activate, place the ignition in
OFF and open the driver door. If the
driver door is already open, placing
the ignition in OFF will activate the
recall.
This feature is turned on or off using
the vehicle personalization menu.
See
Vehicle Personalization on
page 5-29.

Black plate (8,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/22/13
3-8 Seats and Restraints
To stop recall movement, press one
of the memory or power seat
controls.
If something has blocked the driver
seat while recalling the exit position,
the recall may stop. Remove the
obstruction; then press and hold the
power seat control rearward for
two seconds. Try recalling the exit
position again. If the exit position is
still not recalling, see your dealer for
service.
Front Seat Armrest
There is an armrest on the inboard
side of the driver seat. To raise or
lower the armrest, push up or pull
down on the armrest.
Heated Front Seats
{Warning
If you cannot feel temperature
change or pain to the skin, the
seat heater may cause burns. To
reduce the risk of burns, people
with such a condition should use
care when using the seat heater,
especially for long periods of
time. Do not place anything on
the seat that insulates against
heat, such as a blanket, cushion,
cover, or similar item. This may
cause the seat heater to
overheat. An overheated seat
heater may cause a burn or may
damage the seat.
If equipped, the controls are on the
climate control panel. The engine
must be running to operate the
heated seats.
Press
MorLto heat the driver or
passenger seat cushion and
seatback.
Press the control once for the
highest setting. With each press of
the control, the heated seat will
change to the next lower setting,
and then the off setting. Three lights
indicate the highest setting and one
light the lowest.

Black plate (29,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/22/13
Seats and Restraints 3-29
{Warning
When an airbag inflates, there
may be dust in the air. This dust
could cause breathing problems
for people with a history of
asthma or other breathing trouble.
To avoid this, everyone in the
vehicle should get out as soon as
it is safe to do so. If you have
breathing problems but cannot
get out of the vehicle after an
airbag inflates, then get fresh air
by opening a window or a door.
If you experience breathing
problems following an airbag
deployment, you should seek
medical attention.
The vehicle has a feature that may
automatically unlock the doors, turn
on the interior lamps, turn on the
hazard warning flashers, and shut
off the fuel system after the airbags
inflate. You can lock the doors, turn
off the interior lamps, and turn off the hazard warning flashers by
using the controls for those
features.
{Warning
A crash severe enough to inflate
the airbags may have also
damaged important functions in
the vehicle, such as the fuel
system, brake and steering
systems, etc. Even if the vehicle
appears to be drivable after a
moderate crash, there may be
concealed damage that could
make it difficult to safely operate
the vehicle.
Use caution if you should attempt
to restart the engine after a crash
has occurred.
In many crashes severe enough to
inflate the airbag, windshields are
broken by vehicle deformation.
Additional windshield breakage may
also occur from the front outboard
passenger airbag.
.Airbags are designed to inflate
only once. After an airbag
inflates, you will need some new
parts for the airbag system.
If you do not get them, the
airbag system will not be there
to help protect you in another
crash. A new system will include
airbag modules and possibly
other parts. The service manual
for the vehicle covers the need
to replace other parts.
.The vehicle has a crash sensing
and diagnostic module which
records information after a
crash. See Vehicle Data
Recording and Privacy on
page 13-13 andEvent Data
Recorders on page 13-14.
.Let only qualified technicians
work on the airbag systems.
Improper service can mean that
an airbag system will not work
properly. See your dealer for
service.

Black plate (32,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/22/13
3-32 Seats and Restraints
{Warning
If the airbag readiness light ever
comes on and stays on, it means
that something may be wrong
with the airbag system. To help
avoid injury to yourself or others,
have the vehicle serviced right
away. SeeAirbag Readiness
Light on page 5-11 for more
information, including important
safety information.
If the On Indicator Is Lit for a
Child Restraint
If a child restraint has been installed
and the on indicator is lit:
1. Turn the vehicle off.
2. Remove the child restraint from the vehicle.
3. Remove any additional items from the seat such as blankets,
cushions, seat covers, seat
heaters, or seat massagers. 4. Reinstall the child restraint
following the directions provided
by the child restraint
manufacturer and refer to
Securing Child Restraints (Rear
Seat) on page 3-49 orSecuring
Child Restraints (Front
Passenger Position) on
page 3-51.
5. If, after reinstalling the child restraint and restarting the
vehicle, the on indicator is still lit,
turn the vehicle off. Then slightly
recline the vehicle seatback and
adjust the seat cushion,
if adjustable, to make sure that
the vehicle seatback is not
pushing the child restraint into
the seat cushion. Also make
sure the child restraint is not
trapped under the vehicle head
restraint. If this happens, adjust
the head restraint. See Head
Restraints on page 3-2.
6. Restart the vehicle. If the on indicator is still lit, secure
the child in the child restraint in a
rear seat position in the vehicle, and
check with your dealer.
If the Off Indicator Is Lit for an
Adult-Sized Occupant