phone BUICK ENCORE 2019 Limited Warranty And Owner Assistance Information

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S-12032535) - 2019 - crc - 6/25/18
IMPORTANT:This booklet contains important information about your vehicle's warranty coverage. It also
explains owner assistance information and Buick's participation in an Alternative Dispute Resolution
Program.
Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure to
keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Phone Number:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S-12032535) - 2019 - crc - 6/25/18
2019 Buick Limited Warranty andOwner Assistance Information
Important Message to
Owners... . . . . . . . . . . . . . . . . . . . . . . . 1
Buick’s Commitment . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
Buick’s Participation in an Alternative Dispute Resolution
Program . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Service– United
States . . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . 2
Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . .3
What Is Covered . . . . . . . . . . . . . . . . 3
What Is Not Covered . . . . . . . . . . . . 8
Things to Know About the New Vehicle Limited Warranty . . . . 12
Warranty Repairs –Component
Exchanges . . . . . . . . . . . . . . . . . . . 12
Warranty Repairs –Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 12
Tire Service . . . . . . . . . . . . . . . . . . . . 12 After-Manufacture
“Rustproofing” . . . . . . . . . . . . . . . . 12
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . . . . 12
Vehicle Operation and Care . . . 13
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 13
Chemical Paint Spotting . . . . . . . 13
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 13
Warranty Service —Foreign
Countries . . . . . . . . . . . . . . . . . . . . . 14
Permanent Relocation . . . . . . . . . 14
Original Equipment Alterations . . . . . . . . . . . . . . . . . . . . 14
Recreation Vehicle and Special Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 15
Pre-Delivery Service . . . . . . . . . . . 15
Production Changes . . . . . . . . . . . 15
Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . 16
What Is Covered . . . . . . . . . . . . . . . 16 How to Determine the
Applicable Emissions Control
System Warranty . . . . . . . . . . . . . 16
Federal Emission Control System Warranty . . . . . . . . . . . . . 16
California Emission Control System Warranty . . . . . . . . . . . . . 17
Emission Warranty Parts List . . .20
Replacement Parts . . . . . . . . . . . . 23
Maintenance and Repairs . . . . . . 24
Claims Procedure . . . . . . . . . . . . . . 25
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 26
State Warranty Enforcement Laws . . . . . . . . . . . 28
Warranty Information for California Only . . . . . . . . . . . . . . . 29
Special Coverage Adjustment Programs Beyond the Warranty
Period . . . . . . . . . . . . . . . . . . . . . . . . 30
Customer Assistance Offices . . .31
Customer Assistance for Text Telephone (TTY) Users . . . . . . . 32

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S-12032535) - 2019 - crc - 6/25/18
12 Things to Know About the New Vehicle Limited Warranty
Warranty Repairs–
Component Exchanges
In the interest of customer
satisfaction, GM may offer
exchange service on some vehicle
components. This service is
intended to reduce the amount of
time your vehicle is not available for
use due to repairs. Components
used in exchange are service
replacement parts that may be new,
remanufactured, or refurbished.
Remanufactured parts meet GM
approved service part requirements
and are made from previously used
components in a process that
involves disassembly, inspection,
cleaning, update of software and
replacement of parts as appropriate,
testing and reassembly.
Refurbished parts meet GM
approved service part requirements
and are previously used parts that
are inspected, cleaned, tested, and
repackaged.
All exchange components used
meet GM standards and are
warranted the same as new components. Examples of the types
of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries, and powertrain
control modules.
Warranty Repairs
–Recycled
Materials
Environmental Protection Agency
(EPA) guidelines and GM support
the capture, purification, and reuse
of automotive air conditioning
refrigerant gases and engine
coolant. As a result, any repairs GM
may make to your vehicle may
involve the installation of purified
reclaimed refrigerant and coolant.
Tire Service
Any authorized Buick or tire dealer
for your brand of tires can assist you
with tire service. If, after contacting
one of these dealers, you need
further assistance or you have
questions, contact the Buick
Customer Assistance Center. The toll-free telephone numbers are
listed under
Customer Assistance
Offices 031.
After-Manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials is
neither necessary nor required
under the Sheet Metal Coverage.
Buick makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim, and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S-12032535) - 2019 - crc - 6/25/18
Customer Satisfaction Procedure 27
Contact the BBB Auto Line Program
using the toll-free telephone number
or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. GM reserves the right to
change eligibility limitations and/or
to discontinue its participation in this
program.

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S-12032535) - 2019 - crc - 6/25/18
Customer Assistance Offices 31
Buick encourages customers to call
the toll-free telephone number for
assistance. However, if you wish to
write or e-mail Buick, refer to the
address below.
United States
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994Canada
Customer Care Centre,
CA1-163-005
General Motors of Canada
Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S-12032535) - 2019 - crc - 6/25/18
32 Customer Assistance for Text Telephone (TTY) Users
To assist customers who are deaf or
hard of hearing and who use Text
Telephones (TTYs), Buick has TTY
equipment available at its Customer
Assistance Center and Roadside
Assistance Center.
The TTY for the Buick Customer
Assistance Center is:
1-800-832-8425 in the United States
1-800-263-3830 in Canada
The TTY for the Buick Roadside
Assistance Center is:
1-888-889-2438 in the U.S.