flat tow BUICK ENCORE 2019 User Guide

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Vehicle Care 271
Caution (Continued)
This could cause damage that
would not be covered by the
vehicle warranty.
If using an automatic car wash,
follow the car wash instructions. The
windshield wiper and rear window
wiper, if equipped, must be off.
Remove any accessories that may
be damaged or interfere with the car
wash equipment.
Rinse the vehicle well, before
washing and after, to remove all
cleaning agents completely. If they
are allowed to dry on the surface,
they could stain.
Dry the finish with a soft, clean
chamois or an all-cotton towel to
avoid surface scratches and water
spotting.
Finish Care
Application of aftermarket clearcoat
sealant/wax materials is not
recommended. If painted surfaces
are damaged, see your dealer to have the damage assessed and
repaired. Foreign materials such as
calcium chloride and other salts, ice
melting agents, road oil and tar, tree
sap, bird droppings, chemicals from
industrial chimneys, etc., can
damage the vehicle's finish if they
remain on painted surfaces. Wash
the vehicle as soon as possible.
If necessary, use non-abrasive
cleaners that are marked safe for
painted surfaces to remove foreign
matter.
Occasional hand waxing or mild
polishing should be done to remove
residue from the paint finish. See
your dealer for approved cleaning
products.
Do not apply waxes or polishes to
uncoated plastic, vinyl, rubber,
decals, simulated wood, or flat paint
as damage can occur.
Caution
Machine compounding or
aggressive polishing on a
basecoat/clearcoat paint finish
may damage it. Use only
non-abrasive waxes and polishes
that are made for a basecoat/
clearcoat paint finish on the
vehicle.
To keep the paint finish looking new,
keep the vehicle garaged or
covered whenever possible.
Protecting Exterior Bright Metal
Moldings
Caution
Failure to clean and protect the
bright metal moldings can result
in a hazy white finish or pitting.
This damage would not be
covered by the vehicle warranty.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
300 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help you
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
304 Customer Information
.Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 073.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner
’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
330 Index
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 114
TaillampsBulb Replacement . . . . . . . . . . . . 229
Text Telephone (TTY) Users . . . . 298
Theft-Deterrent Systems . . . . . . . . . 40
Immobilizer . . . . . . . . . . . . . . . . . . . . . 40
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238 All-Season . . . . . . . . . . . . . . . . . . . . 239
Buying New Tires . . . . . . . . . . . . . 253
Chains . . . . . . . . . . . . . . . . . . . . . . . . 257
Changing . . . . . . . . . . . . . . . . . . . . . 259
Compact Spare . . . . . . . . . . . . . . . 263
Designations . . . . . . . . . . . . . . . . . 242
Different Size . . . . . . . . . . . . . . . . . 254
If a Tire Goes Flat . . . . . . . . . . . . 258
Inspection . . . . . . . . . . . . . . . . . . . . 251
Pressure . . . . . . . . . . . . . . . . . . . . . . 246
Pressure Light . . . . . . . . . . . . . . . . 123
Pressure Monitor Operation . . 248
Pressure Monitor System . . . . . 247
Rotation . . . . . . . . . . . . . . . . . . . . . . 251
Sidewall Labeling . . . . . . . . . . . . . 240
Terminology and Definitions . . 243
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 255 Tires (cont'd)
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . . . 256
Wheel Replacement . . . . . . . . . . 257
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . . . 252
Winter . . . . . . . . . . . . . . . . . . . . . . . . 239
Top Tier Fuel . . . . . . . . . . . . . . . . . . . 196
Towing General Information . . . . . . . . . . 199
Recreational Vehicle . . . . . . . . . . 268
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 267
Traction Control System
(TCS)/StabiliTrak Light . . . . . . 122
Off Light . . . . . . . . . . . . . . . . . . . . . . 122
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 181
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 176
Fluid, Automatic . . . . . . . . . . . . . . 212
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 301
Trip Odometer . . . . . . . . . . . . . . . . . . 114
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 142
Turn Signal Bulb Replacement . . . . . . . . . . . . 229
U
Underseat Storage . . . . . . . . . . . . . 101
Uniform Tire Quality Grading . . . 255
Universal Remote System . . . . . . 136Operation . . . . . . . . . . . . . . . . . . . . . 139
Programming . . . . . . . . . . . . . . . . . 136
Using This Manual . . . . . . . . . . . . . . . . 2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . 39
Canadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 158
Design . . . . . . . . . . . . . . . . . . . . . . . . 156
Identification Number (VIN) . . . 292
Load Limits . . . . . . . . . . . . . . . . . . . 163
Messages . . . . . . . . . . . . . . . . . . . . 129
Personalization . . . . . . . . . . . . . . . 130
Remote Start . . . . . . . . . . . . . . . . . . . 33
Security . . . . . . . . . . . . . . . . . . . . . . . . 39
Speed Messages . . . . . . . . . . . . . 130
Towing . . . . . . . . . . . . . . . . . . . . . . . . 267
Vehicle Ahead Indicator . . . . . . . . 122
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . 246
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . 307
Ventilation, Air . . . . . . . . . . . . . . . . . . 152