towing BUICK ENCORE 2019 User Guide

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
270 Vehicle Care
Caution
Towing the vehicle from the rear
could damage it. Also, repairs
would not be covered by the
vehicle warranty. Never have the
vehicle towed from the rear.
Do not tow the vehicle from the rear.
Appearance Care
Exterior Care
Locks
Locks are lubricated at the factory.
Use a de-icing agent only when
absolutely necessary, and have the
locks greased after using. See
Recommended Fluids and
Lubricants 0289.
Washing the Vehicle
To preserve the vehicle's finish,
wash it often and out of direct
sunlight.
Caution
Do not use petroleum-based,
acidic, or abrasive cleaning
agents as they can damage the
vehicle's paint, metal, or plastic
parts. If damage occurs, it would
not be covered by the vehicle
warranty. Approved cleaning
products can be obtained from
(Continued)
Caution (Continued)
your dealer. Follow all
manufacturer directions regarding
correct product usage, necessary
safety precautions, and
appropriate disposal of any
vehicle care product.
Caution
Avoid using high-pressure
washes closer than 30 cm (12 in)
to the surface of the vehicle. Use
of power washers exceeding
8,274 kPa (1,200 psi) can result
in damage or removal of paint
and decals.
Caution
Do not power wash any
component under the hood that
has this
esymbol.
(Continued)

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
280 Service and Maintenance
The Tire Rotation and Required
Services are the responsibility of the
vehicle owner. It is recommended to
have your dealer perform these
services every 12 000 km/7,500 mi.
Proper vehicle maintenance helps to
keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions.
Because of the way people use
vehicles, maintenance needs vary.
There may need to be more
frequent checks and services. The
Additional Required Services -
Normal are for vehicles that:
.Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See Vehicle Load Limits
0 163.
. Are driven on reasonable road
surfaces within legal driving
limits.
. Use the recommended fuel. See
Recommended Fuel 0196.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Normal chart. The Additional Required Services -
Severe are for vehicles that are:
.
Mainly driven in heavy city traffic
in hot weather.
. Mainly driven in hilly or
mountainous terrain.
. Frequently towing a trailer.
. Used for high speed or
competitive driving.
. Used for taxi, police, or delivery
service.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Severe chart.
{Warning
Performing maintenance work can
be dangerous and can cause
serious injury. Perform
maintenance work only if the
required information, proper tools,
and equipment are available.
If they are not, see your dealer to (Continued)
Warning (Continued)
have a trained technician do the
work. SeeDoing Your Own
Service Work 0203.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
300 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help you
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Customer Information 303
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
299.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Index 325
FusesEngine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 232
Fuses and Circuit Breakers . . . 231
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 235
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 237
G
Garage Door Opener . . . . . . . . . . . 136Programming . . . . . . . . . . . . . . . . . 136
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 225
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . .115
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Odometer . . . . . . . . . . . . . . . . . . . . . .114
Speedometer . . . . . . . . . . . . . . . . . .113
Tachometer . . . . . . . . . . . . . . . . . . . .114
Trip Odometer . . . . . . . . . . . . . . . . .114
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . .110
General Information Service and Maintenance . . . . . 279
Towing . . . . . . . . . . . . . . . . . . . . . . . . 199
Vehicle Care . . . . . . . . . . . . . . . . . . 202
Glove Box . . . . . . . . . . . . . . . . . . . . . . 100 GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 299
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 227
Hazard Warning Flashers . . . . . . . 142
Head Restraints . . . . . . . . . . . . . . . . . 48
Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 227
Automatic . . . . . . . . . . . . . . . . . . . . . 141
Bulb Replacement . . . . . . . . . . . . 227
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 141
Flash-to-Pass . . . . . . . . . . . . . . . . . 141
High-Beam On Light . . . . . . . . . . 124
High/Low Beam Changer . . . . . 140
Lamps On Reminder . . . . . . . . . 125
Heated Steering Wheel . . . . . . . . . . . . . . . 105
Heated Front Seats . . . . . . . . . . . . . . 54
Heated Mirrors . . . . . . . . . . . . . . . . . . . 42
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 171
Heating . . . . . . . . . . . . . . . . . . . . 147, 149
High-Beam On Light . . . . . . . . . . . . 124
Hill and Mountain Roads . . . . . . . . 160
Hill Start Assist (HSA) . . . . . . . . . . 181
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 204 Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 61
HVAC . . . . . . . . . . . . . . . . . . . . . . 147, 149
I
Ignition Positions . . . . . . . . . . . . . . . 167
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 40 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Indicator Vehicle Ahead . . . . . . . . . . . . . . . . 122
Infants and Young Children,
Restraints . . . . . . . . . . . . . . . . . . . . . . 82
Information Publication Ordering . . . . . . . . . . 304
Infotainment . . . . . . . . . . . . . . . . . . . . 146
Infotainment System . . . . . . . . . . . . 308
Instrument Cluster . . . . . . . . . . . . . . 111
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . 100
Interior Rearview Mirrors . . . . . . . . . 42
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North
America . . . . . . . . . . . . . . . . . . . . . . . 264

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
328 Index
Pregnancy, Using Seat Belts . . . . 66
PrivacyVehicle Data Recording . . . . . . . 307
Program Courtesy Transportation . . . . . . 301
Prohibited Fuels . . . . . . . . . . . . . . . . 196
Proposition 65 Warning,
California . . . . . . . . . . . .202, 222, 264, Back Cover
Publication Ordering
Information . . . . . . . . . . . . . . . . . . . . 304
R
Radio Frequency Statement . . . . 305
Reading Lamps . . . . . . . . . . . . . . . . . 144
Rear Seat Armrest . . . . . . . . . . . . . . . 60
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 56
Rear Vision Camera (RVC) . . . . . 187
Rear Window Washer/Wiper . . . . 107
Rearview Mirrors . . . . . . . . . . . . . . . . 42Automatic Dimming . . . . . . . . . . . . . 43
Reclining Seatbacks . . . . . . . . . . . . . 50
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . . . 289 Records
Maintenance . . . . . . . . . . . . . . . . . . 291
Recreational Vehicle Towing . . . . 268
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 299
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 27
Remote Vehicle Start . . . . . . . . . . . . 33
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 80
Maintenance . . . . . . . . . . . . . . . . . . 290
Replacing Airbag System . . . . . . . . 80
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 94
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 67
Reporting Safety Defects Canadian Government . . . . . . . . 306
General Motors . . . . . . . . . . . . . . . 306
U.S. Government . . . . . . . . . . . . . 305
Restraints
Where to Put . . . . . . . . . . . . . . . . . . . 86
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 172
Reverse Tilt Mirrors . . . . . . . . . . . . . . 42
Roads
Driving, Wet . . . . . . . . . . . . . . . . . . 160 Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . . . . 299
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . 45
Roof Rack System . . . . . . . . . . . . . . 103
Rotation, Tires . . . . . . . . . . . . . . . . . . 251
Routing, Engine Drive Belt . . . . . . 294
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 176
S
Safety Defects ReportingCanadian Government . . . . . . . . 306
General Motors . . . . . . . . . . . . . . . 306
U.S. Government . . . . . . . . . . . . . 305
Safety Locks . . . . . . . . . . . . . . . . . . . . . 37
Safety System Check . . . . . . . . . . . . 67
Scheduling Appointments . . . . . . . 301
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 60 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Extender . . . . . . . . . . . . . . . . . . . . . . . . 66
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . 61
Lap-Shoulder Belt . . . . . . . . . . . . . . 63
Reminders . . . . . . . . . . . . . . . . . . . . .116
Replacing after a Crash . . . . . . . . 67
Use During Pregnancy . . . . . . . . . . 66

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
330 Index
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 114
TaillampsBulb Replacement . . . . . . . . . . . . 229
Text Telephone (TTY) Users . . . . 298
Theft-Deterrent Systems . . . . . . . . . 40
Immobilizer . . . . . . . . . . . . . . . . . . . . . 40
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238 All-Season . . . . . . . . . . . . . . . . . . . . 239
Buying New Tires . . . . . . . . . . . . . 253
Chains . . . . . . . . . . . . . . . . . . . . . . . . 257
Changing . . . . . . . . . . . . . . . . . . . . . 259
Compact Spare . . . . . . . . . . . . . . . 263
Designations . . . . . . . . . . . . . . . . . 242
Different Size . . . . . . . . . . . . . . . . . 254
If a Tire Goes Flat . . . . . . . . . . . . 258
Inspection . . . . . . . . . . . . . . . . . . . . 251
Pressure . . . . . . . . . . . . . . . . . . . . . . 246
Pressure Light . . . . . . . . . . . . . . . . 123
Pressure Monitor Operation . . 248
Pressure Monitor System . . . . . 247
Rotation . . . . . . . . . . . . . . . . . . . . . . 251
Sidewall Labeling . . . . . . . . . . . . . 240
Terminology and Definitions . . 243
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 255 Tires (cont'd)
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . . . 256
Wheel Replacement . . . . . . . . . . 257
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . . . 252
Winter . . . . . . . . . . . . . . . . . . . . . . . . 239
Top Tier Fuel . . . . . . . . . . . . . . . . . . . 196
Towing General Information . . . . . . . . . . 199
Recreational Vehicle . . . . . . . . . . 268
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 267
Traction Control System
(TCS)/StabiliTrak Light . . . . . . 122
Off Light . . . . . . . . . . . . . . . . . . . . . . 122
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 181
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 176
Fluid, Automatic . . . . . . . . . . . . . . 212
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 301
Trip Odometer . . . . . . . . . . . . . . . . . . 114
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 142
Turn Signal Bulb Replacement . . . . . . . . . . . . 229
U
Underseat Storage . . . . . . . . . . . . . 101
Uniform Tire Quality Grading . . . 255
Universal Remote System . . . . . . 136Operation . . . . . . . . . . . . . . . . . . . . . 139
Programming . . . . . . . . . . . . . . . . . 136
Using This Manual . . . . . . . . . . . . . . . . 2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . 39
Canadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 158
Design . . . . . . . . . . . . . . . . . . . . . . . . 156
Identification Number (VIN) . . . 292
Load Limits . . . . . . . . . . . . . . . . . . . 163
Messages . . . . . . . . . . . . . . . . . . . . 129
Personalization . . . . . . . . . . . . . . . 130
Remote Start . . . . . . . . . . . . . . . . . . . 33
Security . . . . . . . . . . . . . . . . . . . . . . . . 39
Speed Messages . . . . . . . . . . . . . 130
Towing . . . . . . . . . . . . . . . . . . . . . . . . 267
Vehicle Ahead Indicator . . . . . . . . 122
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . 246
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . 307
Ventilation, Air . . . . . . . . . . . . . . . . . . 152