vehicle BUICK ENCORE 2019 Owner's Manual

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
278 Vehicle Care
Floor Mats
{Warning
If a floor mat is the wrong size or
is not properly installed, it can
interfere with the pedals.
Interference with the pedals can
cause unintended acceleration
and/or increased stopping
distance which can cause a crash
and injury. Make sure the floor
mat does not interfere with the
pedals.
Use the following guidelines for
proper floor mat usage.
. The original equipment floor
mats were designed for your
vehicle. If the floor mats need
replacing, it is recommended
that GM certified floor mats be
purchased. Non-GM floor mats
may not fit properly and may
interfere with the accelerator or
brake pedal. Always check that
the floor mats do not interfere
with the pedals. .
Do not use a floor mat if the
vehicle is not equipped with a
floor mat retainer on the driver
side floor.
. Use the floor mat with the
correct side up. Do not turn
it over.
. Do not place anything on top of
the driver side floor mat.
. Use only a single floor mat on
the driver side.
. Do not place one floor mat on
top of another.
The driver side floor mat is held in
place by a button-type retainer.
Removing and Replacing the
Floor Mats 1. Pull up on the rear of the floor mat to unlock the retainers and
remove.
2. Reinstall by lining up the floor mat retainer openings over the
carpet retainers and snap into
position.
3. Make sure the floor mat is properly secured in place.
Verify the floor mat does not
interfere with the pedals.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Service and Maintenance 279
Service and
Maintenance
General Information
General Information . . . . . . . . . . 279
Maintenance Schedule
Maintenance Schedule . . . . . . . 281
Special Application Services
Special ApplicationServices . . . . . . . . . . . . . . . . . . . . 286
Additional Maintenance
and Care
Additional Maintenanceand Care . . . . . . . . . . . . . . . . . . . . 286
Recommended Fluids,
Lubricants, and Parts
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 289
Maintenance Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . 290
Maintenance Records
Maintenance Records . . . . . . . . 291
General Information
Your vehicle is an important
investment. This section describes
the required maintenance for the
vehicle. Follow this schedule to help
protect against major repair
expenses resulting from neglect or
inadequate maintenance. It may
also help to maintain the value of
the vehicle if it is sold. It is the
responsibility of the owner to have
all required maintenance performed.
Your dealer has trained technicians
who can perform required
maintenance using genuine
replacement parts. They have
up-to-date tools and equipment for
fast and accurate diagnostics. Many
dealers have extended evening and
Saturday hours, courtesy
transportation, and online
scheduling to assist with service
needs.
Your dealer recognizes the
importance of providing
competitively priced maintenance
and repair services. With trained
technicians, the dealer is the place for routine maintenance such as oil
changes and tire rotations and
additional maintenance items like
tires, brakes, batteries, and wiper
blades.
Caution
Damage caused by improper
maintenance can lead to costly
repairs and may not be covered
by the vehicle warranty.
Maintenance intervals, checks,
inspections, recommended fluids,
and lubricants are important to
keep the vehicle in good working
condition.
Do not have chemical flushes that
are not approved by GM
performed on the vehicle. The
use of flushes, solvents, cleaners,
or lubricants that are not
approved by GM could damage
the vehicle, requiring expensive
repairs that are not covered by
the vehicle warranty.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
280 Service and Maintenance
The Tire Rotation and Required
Services are the responsibility of the
vehicle owner. It is recommended to
have your dealer perform these
services every 12 000 km/7,500 mi.
Proper vehicle maintenance helps to
keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions.
Because of the way people use
vehicles, maintenance needs vary.
There may need to be more
frequent checks and services. The
Additional Required Services -
Normal are for vehicles that:
.Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See Vehicle Load Limits
0 163.
. Are driven on reasonable road
surfaces within legal driving
limits.
. Use the recommended fuel. See
Recommended Fuel 0196.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Normal chart. The Additional Required Services -
Severe are for vehicles that are:
.
Mainly driven in heavy city traffic
in hot weather.
. Mainly driven in hilly or
mountainous terrain.
. Frequently towing a trailer.
. Used for high speed or
competitive driving.
. Used for taxi, police, or delivery
service.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Severe chart.
{Warning
Performing maintenance work can
be dangerous and can cause
serious injury. Perform
maintenance work only if the
required information, proper tools,
and equipment are available.
If they are not, see your dealer to (Continued)
Warning (Continued)
have a trained technician do the
work. SeeDoing Your Own
Service Work 0203.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Service and Maintenance 281
Maintenance
Schedule
Owner Checks and Services
At Each Fuel Stop
.Check the engine oil level. See
Engine Oil 0209.
Once a Month
. Check the tire inflation
pressures. See Tire Pressure
0 246.
. Inspect the tires for wear. See
Tire Inspection 0251.
. Check the windshield washer
fluid level. See Washer Fluid
0 219.
Engine Oil Change
When the CHANGE ENGINE OIL
SOON DIC message displays, have
the engine oil and filter changed
within the next 1 000 km/600 mi.
If driven under the best conditions,
the engine oil life system may not
indicate the need for vehicle service
for up to a year. The engine oil and filter must be changed at least once
a year and the oil life system must
be reset. Your trained dealer
technician can perform this work.
If the engine oil life system is reset
accidentally, service the vehicle
within 5 000 km/3,000 mi since the
last service. Reset the oil life
system when the oil is changed.
See
Engine Oil Life System 0211.
Air Conditioning Desiccant
(Replace Every Seven Years)
The air conditioning system requires
maintenance every seven years.
This service requires replacement of
the desiccant to help the longevity
and efficient operation of the air
conditioning system. This service
can be complex. See your dealer.
Tire Rotation and Required
Services Every 12 000 km/
7,500 mi
Rotate the tires, if recommended for
the vehicle, and perform the
following services. See Tire
Rotation 0251. .
Check engine oil level and oil
life percentage. If needed,
change engine oil and filter, and
reset oil life system.
See Engine Oil 0209 and
Engine Oil Life System 0211.
. Check engine coolant level. See
Cooling System 0214.
. Check engine cooling system
hoses and connections.
. Check windshield washer fluid
level. See Washer Fluid 0219.
. Check tire inflation pressures.
See Tire Pressure 0246.
. Inspect tire wear. See Tire
Inspection 0251.
. Visually check for fluid leaks.
. Inspect engine air cleaner filter.
See Engine Air Cleaner/Filter
0 213.
. Inspect brake system. See
Exterior Care 0270.
. Visually inspect steering,
suspension, and chassis
components for damage,
including cracks or tears in the

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
286 Service and Maintenance
(3)Or every four years, whichever
comes first. If driving in dusty
conditions, inspect the filter at each
oil change or more often as needed.
(4) Or every five years, whichever
comes first. See Cooling System
0 214.
(5) Or every 10 years, whichever
comes first. Inspect for fraying,
excessive cracking, or damage;
replace, if needed.
(6) Replace brake fluid every three
years. See Brake Fluid 0221.
(7) Or every 12 months, whichever
comes first. See Wiper Blade
Replacement 0224.Special Application
Services
.
Severe Commercial Use
Vehicles Only: Lubricate chassis
components every oil change.
. Have underbody flushing service
performed. See "Underbody
Maintenance" in Exterior Care
0 270.
Additional
Maintenance and Care
Your vehicle is an important
investment and caring for it properly
may help to avoid future costly
repairs. To maintain vehicle
performance, additional
maintenance services may be
required.
It is recommended that your dealer
perform these services —their
trained dealer technicians know
your vehicle best. Your dealer can
also perform a thorough
assessment with a multi-point
inspection to recommend when your
vehicle may need attention.
The following list is intended to
explain the services and conditions
to look for that may indicate
services are required.
Battery
The 12-volt battery supplies power
to start the engine and operate any
additional electrical accessories.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Service and Maintenance 287
.To avoid break-down or failure to
start the vehicle, maintain a
battery with full cranking power.
. Trained dealer technicians have
the diagnostic equipment to test
the battery and ensure that the
connections and cables are
corrosion-free.
Belts
. Belts may need replacing if they
squeak or show signs of
cracking or splitting.
. Trained dealer technicians have
access to tools and equipment
to inspect the belts and
recommend adjustment or
replacement when necessary.
Brakes
Brakes stop the vehicle and are
crucial to safe driving.
. Signs of brake wear may include
chirping, grinding, or squealing
noises, or difficulty stopping. .
Trained dealer technicians have
access to tools and equipment
to inspect the brakes and
recommend quality parts
engineered for the vehicle.
Fluids
Proper fluid levels and approved
fluids protect the vehicle’s systems
and components. See
Recommended Fluids and
Lubricants 0289 for GM approved
fluids.
. Engine oil and windshield
washer fluid levels should be
checked at every fuel fill.
. Instrument cluster lights may
come on to indicate that fluids
may be low and need to be
filled.
Hoses
Hoses transport fluids and should
be regularly inspected to ensure
that there are no cracks or leaks.
With a multi-point inspection, your
dealer can inspect the hoses and
advise if replacement is needed. Lamps
Properly working headlamps,
taillamps, and brake lamps are
important to see and be seen on
the road.
.
Signs that the headlamps need
attention include dimming, failure
to light, cracking, or damage.
The brake lamps need to be
checked periodically to ensure
that they light when braking.
. With a multi-point inspection,
your dealer can check the lamps
and note any concerns.
Shocks and Struts
Shocks and struts help aid in control
for a smoother ride.
. Signs of wear may include
steering wheel vibration, bounce/
sway while braking, longer
stopping distance, or uneven
tire wear.
. As part of the multi-point
inspection, trained dealer
technicians can visually inspect
the shocks and struts for signs

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
288 Service and Maintenance
of leaking, blown seals,
or damage, and can advise
when service is needed.
Tires
Tires need to be properly inflated,
rotated, and balanced. Maintaining
the tires can save money and fuel,
and can reduce the risk of tire
failure.
. Signs that the tires need to be
replaced include three or more
visible treadwear indicators; cord
or fabric showing through the
rubber; cracks or cuts in the
tread or sidewall; or a bulge or
split in the tire.
. Trained dealer technicians can
inspect and recommend the right
tires. Your dealer can also
provide tire/wheel balancing
services to ensure smooth
vehicle operation at all speeds.
Your dealer sells and services
name brand tires. Vehicle Care
To help keep the vehicle looking like
new, vehicle care products are
available from your dealer. For
information on how to clean and
protect the vehicle’s interior and
exterior, see
Interior Care 0275 and
Exterior Care 0270.
Wheel Alignment
Wheel alignment is critical for
ensuring that the tires deliver
optimal wear and performance.
. Signs that the alignment may
need to be adjusted include
pulling, improper vehicle
handling, or unusual tire wear.
. Your dealer has the required
equipment to ensure proper
wheel alignment.
Windshield
For safety, appearance, and the
best viewing, keep the windshield
clean and clear.
. Signs of damage include
scratches, cracks, and chips. .
Trained dealer technicians can
inspect the windshield and
recommend proper replacement
if needed.
Wiper Blades
Wiper blades need to be cleaned
and kept in good condition to
provide a clear view.
. Signs of wear include streaking,
skipping across the windshield,
and worn or split rubber.
. Trained dealer technicians can
check the wiper blades and
replace them when needed.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
292 Technical Data
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . 292
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . . 292
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . . 293
Engine Drive Belt Routing . . . . 294
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the driver side of the vehicle. It can
be seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement parts. See
“Engine Specifications”
under Capacities and Specifications
0 293 for the vehicle's engine code.
Service Parts
Identification Label
There may be a label on the inside
of the glove box that contains the
following information:
.
Vehicle Identification
Number (VIN).
. Model designation.
. Paint information.
. Production options and special
equipment.
If there is no label, there is a
barcode on the certification label on
the center (B) pillar to scan for this
same information.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Technical Data 293
Vehicle Data
Capacities and Specifications
The following approximate capacities are given in metric and English conversions. SeeRecommended Fluids and
Lubricants 0289 for more information.
Application Capacities
Metric English
Air Conditioning Refrigerant For the air conditioning system refrigerant type and charge amount, see the refrigerant label under thehood. See your dealer for more information.
Cooling System 7.3 L 7.7 qt
Engine Oil with Filter 1.4L L4 (LUV) 4.0 L 4.2 qt
1.4L L4 (LE2) 4.0 L 4.2 qt
Fuel Tank 53 L 14 gal
Wheel Nut Torque 140 Y100 lb ft
Transfer Case 0.35 L0.36 qt
All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this
manual. Recheck fluid level after filling.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Customer Information 295
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 295
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 297
Customer Assistance for Text Telephone (TTY) Users . . . . . 298
Online Owner Center . . . . . . . . . 298
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 299
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 299
Scheduling Service Appointments . . . . . . . . . . . . . . . 301
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 301
Collision Damage Repair . . . . . 302
Publication Ordering Information . . . . . . . . . . . . . . . . . . 304
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 305
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 305
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 306
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 306
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 307
Event Data Recorders . . . . . . . . 307
OnStar . . . . . . . . . . . . . . . . . . . . . . . 308
Infotainment System . . . . . . . . . . 308
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be