ECU BUICK ENCORE 2019 Service Manual
[x] Cancel search | Manufacturer: BUICK, Model Year: 2019, Model line: ENCORE, Model: BUICK ENCORE 2019Pages: 333, PDF Size: 5.37 MB
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Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
278 Vehicle Care
Floor Mats
{Warning
If a floor mat is the wrong size or
is not properly installed, it can
interfere with the pedals.
Interference with the pedals can
cause unintended acceleration
and/or increased stopping
distance which can cause a crash
and injury. Make sure the floor
mat does not interfere with the
pedals.
Use the following guidelines for
proper floor mat usage.
. The original equipment floor
mats were designed for your
vehicle. If the floor mats need
replacing, it is recommended
that GM certified floor mats be
purchased. Non-GM floor mats
may not fit properly and may
interfere with the accelerator or
brake pedal. Always check that
the floor mats do not interfere
with the pedals. .
Do not use a floor mat if the
vehicle is not equipped with a
floor mat retainer on the driver
side floor.
. Use the floor mat with the
correct side up. Do not turn
it over.
. Do not place anything on top of
the driver side floor mat.
. Use only a single floor mat on
the driver side.
. Do not place one floor mat on
top of another.
The driver side floor mat is held in
place by a button-type retainer.
Removing and Replacing the
Floor Mats 1. Pull up on the rear of the floor mat to unlock the retainers and
remove.
2. Reinstall by lining up the floor mat retainer openings over the
carpet retainers and snap into
position.
3. Make sure the floor mat is properly secured in place.
Verify the floor mat does not
interfere with the pedals.
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300 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help you
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
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OnStar 309
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 309
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 310
Security . . . . . . . . . . . . . . . . . . . . . . . 311
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 311
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect
information about you and your
vehicle, including location
information. See OnStar User Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is off. Press
Q
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
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310 OnStar
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance. .
Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
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OnStar 311
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
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314 OnStar
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
opensource.lge.com/index
www.onstar.com/us/en/ libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg,
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
THE SOFTWARE IS PROVIDED
“AS IS,”
WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. IN NO
EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF
CONTRACT, TORT OR
Page 316 of 333
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OnStar 315
OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION
WITH THE SOFTWARE OR THE
USE OR OTHER DEALINGS IN
THE SOFTWARE.
Except as contained in this notice,
the name of a copyright holder shall
not be used in advertising or
otherwise to promote the sale, use
or other dealings in this Software
without prior written authorization of
the copyright holder.
unzip:
This is version 2005-Feb-10 of the
Info-ZIP copyright and license. The
definitive version of this document
should be available at ftp://
ftp.info-zip.org/pub/infozip/
license.html indefinitely.
Copyright (c) 1990-2005 Info-ZIP. All
rights reserved.
For the purposes of this copyright
and license,“Info-ZIP”is defined as
the following set of individuals:
Mark Adler, John Bush, Karl Davis,
Harald Denker, Jean-Michel Dubois,
Jean-loup Gailly, Hunter Goatley, Ed Gordon, Ian Gorman, Chris
Herborth, Dirk Haase, Greg Hartwig,
Robert Heath, Jonathan Hudson,
Paul Kienitz, David Kirschbaum,
Johnny Lee, Onno van der Linden,
Igor Mandrichenko, Steve P. Miller,
Sergio Monesi, Keith Owens,
George Petrov, Greg Roelofs, Kai
Uwe Rommel, Steve Salisbury,
Dave Smith, Steven M. Schweda,
Christian Spieler, Cosmin Truta,
Antoine Verheijen, Paul von Behren,
Rich Wales, Mike White.
This software is provided
“as is,”
without warranty of any kind,
express or implied. In no event shall
Info-ZIP or its contributors be held
liable for any direct, indirect,
incidental, special or consequential
damages arising out of the use of or
inability to use this software.
Permission is granted to anyone to
use this software for any purpose,
including commercial applications,
and to alter it and redistribute it
freely, subject to the following
restrictions: 1. Redistributions of source code
must retain the above copyright
notice, definition, disclaimer,
and this list of conditions.
2. Redistributions in binary form (compiled executables) must
reproduce the above copyright
notice, definition, disclaimer,
and this list of conditions in
documentation and/or other
materials provided with the
distribution. The sole exception
to this condition is redistribution
of a standard UnZipSFX binary
(including SFXWiz) as part of a
self-extracting archive; that is
permitted without inclusion of
this license, as long as the
normal SFX banner has not
been removed from the binary
or disabled.
3. Altered versions–including, but not limited to, ports to new
operating systems, existing
ports with new graphical
interfaces, and dynamic,
shared, or static library
versions–must be plainly
marked as such and must not
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318 Connected Services
2. Say“Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system. See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myBuick mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some
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Index 321
IndexA
About Driving the Vehicle . . . . . . . . . 2
Accessories andModifications . . . . . . . . . . . . . . . . . . 203
Accessory Power . . . . . . . . . . . . . . . 172
Add-On Electrical Equipment . . . 200
Additional Information
OnStar . . . . . . . . . . . . . . . . . . . . . . . .311
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 286
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 50
Air Cleaner/Filter, Engine . . . . . . . 213
Air Conditioning . . . . . . . . . . . 147, 149
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 153
Air Intake . . . . . . . . . . . . . . . . . . . . . . . 153
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 152
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 79
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 72
Passenger Sensing System . . . . 74
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 72
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 73 Airbag System (cont'd)
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 71
Where Are the Airbags? . . . . . . . . 70
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 79
Passenger Status Indicator . . . .117
Readiness Light . . . . . . . . . . . . . . .117
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 78
System Check . . . . . . . . . . . . . . . . . . 68
Alarm Vehicle Security . . . . . . . . . . . . . . . . 39
Alert Side Blind Zone (SBZA) . . . . . . 192
All-Season Tires . . . . . . . . . . . . . . . . 239
All-Wheel Drive . . . . . . . . . . . . 179, 223
Antilock Brake System (ABS) . . . 179 Warning Light . . . . . . . . . . . . . . . . . 121
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 270
Interior . . . . . . . . . . . . . . . . . . . . . . . . 275
Armrest Front Seat . . . . . . . . . . . . . . . . . . . . . . 54
Rear Seat . . . . . . . . . . . . . . . . . . . . . . 60
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 299
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322 Index
Auto StopStop/Start System . . . . . . . . . . . . 170
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . . 36
Headlamp System . . . . . . . . . . . . 141
Transmission . . . . . . . . . . . . . . . . . 176
Transmission Fluid . . . . . . . . . . . 212
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 178
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . 223
B
Battery
Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 145
Power Protection . . . . . . . . . . . . . 145
Battery - North America . . . . 222, 264
Blade Replacement, Wiper . . . . . 224
Brake System Warning Light . . . . . . . . 120
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 220 Antilock . . . . . . . . . . . . . . . . . . . . . . . 179
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 180
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Parking . . . . . . . . . . . . . . . . . . . . . . . 180
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 158
Break-In, New Vehicle . . . . . . . . . . 167 Bulb Replacement
Halogen Bulbs . . . . . . . . . . . . . . . . 227
Headlamp Aiming . . . . . . . . . . . . . 227
Headlamps . . . . . . . . . . . . . . . . . . . 227
Headlamps, Front Turn
Signal, and Parking
Lamps . . . . . . . . . . . . . . . . . . . . . . 227
License Plate Lamps . . . . . . . . . 230
Taillamps, Turn Signal, Sidemarker, Stoplamps,
and Backup Lamps . . . . . . . . . . 229
Buying New Tires . . . . . . . . . . . . . . . 253C
Calibration . . . . . . . . . . . . . . . . . . . . . . 108
California Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 203
California Proposition
65 Warning . . . . . . . . . .202, 222, 264, Back Cover
Camera Rear Vision (RVC) . . . . . . . . . . . . 187
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 293 Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . . 175
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . 38
Winter Driving . . . . . . . . . . . . . . . . 161
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . 102
Management System . . . . . . . . . 102
Caution, Danger, and Warning . . . . 3
Center Console Storage . . . . . . . . 101
Chains, Tire . . . . . . . . . . . . . . . . . . . . 257
Charging System Light . . . . . . . . . 118
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . .118
Child Restraints Infants and Young Children . . . . . 82
Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 87
Older Children . . . . . . . . . . . . . . . . . . 80
Securing . . . . . . . . . . . . . . . . . . . . 94, 96
Systems . . . . . . . . . . . . . . . . . . . . . . . . 84
Circuit Breakers . . . . . . . . . . . . . . . . 231
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 270
Interior Care . . . . . . . . . . . . . . . . . . 275
Climate Control Systems . . . . . . . 147 Air Conditioning . . . . . . . . . . . . . . 147
Dual Automatic . . . . . . . . . . . . . . . 149