key BUICK ENCORE 2020 Infotainment System Guide

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
48 Navigation
the name change. This change is
automatically saved when executed
by the keyboard.
The saved trip can also be deleted
from the edit mode. Touch Delete
and a delete confirmation pop-up
will display.
Waypoints
.When under a waypoint trip,
touch the next turn indicator to
bring up the waypoint list. The
last waypoint view is shown,
which could be Waypoints, Turn
List, or Edit Route.
. The waypoint list is sorted in
order with the next waypoint at
the top of the list. Each waypoint is indicated with a numbered
icon, starting with the next
waypoint.
. To indicate what segment of the
route is for the next waypoint,
and what is for the remainder of
the route, they appear in
different colors.
Optimized Route
. Touch the Optimize option to
optimize the current
waypoint trip.
. The optimization is done
according to how the
preferences are set for new
routes, for example, fastest
route, shortest distance, or eco
friendly.
. While the system is optimizing
the route, the waypoint trip has
the activity indicator displayed
over top of it. If the system is
calculating the ETA and travel
distance for a waypoint, the
activity indicator is displayed in
the list header. .
When either a waypoint trip is
first created, or additional
waypoints are added to an
existing waypoint trip, they are
added in the location that would
lead to an optimized route.
. If a destination is already
planned and a waypoint is
added, it is either added before
or after the current destination,
whichever leads to the most
optimal route.
. If under an existing waypoint trip
consisting of two or more
destinations, any additional
waypoints are added in the
location that would lead to the
most optimal route.
Edit Route
. Touch the Edit Route option to
modify the order or remove a
waypoint from the route. Touch
delete to remove a waypoint
from the route.
. A pop-up displays asking for
confirmation of the waypoint
deletion.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
Voice Recognition 53
Voice Recognition
If equipped, voice recognition allows
for hands-free operation within the
navigation, audio, phone, and
weather applications. This feature
can be started by pressing
gon the
steering wheel controls or by
touching
gon the infotainment
display.
However, not all features within
these areas are supported by voice
commands. Generally, only complex
tasks that require multiple manual
interactions to complete are
supported by voice commands.
For example, tasks that take more
than one or two touches such as
selecting a song or artist to play
from a media device would be
supported by voice commands.
Other tasks, like adjusting the
volume or seeking up or down, are
audio features that are easily
performed by pressing one or two
controls, and are not supported by
voice commands. In general there are flexible ways to
speak commands for completing the
tasks. Most of them, except
destination entry and voice keypad,
can be completed in a single
command. If the task takes more
than one command to complete, the
first command should be to indicate
the kind of task to be performed, like
“Navigation Destination Entry.”
The
system replies with prompts that
lead you through a dialog to enter
the necessary information. For
example, if a destination for route
guidance is needed, say
“Navigation” or“Destination Entry.”
Voice recognition can be used when
the ignition is on or when Retained
Accessory Power (RAP) is active.
See “Retained Accessory Power
(RAP)” in the owner ’s manual.
Using Voice Recognition
Voice recognition becomes available
once the system has been
initialized. This begins when the
ignition is turned on. Initialization
may take a few moments. 1. Press
gon the steering wheel
controls to activate voice
recognition, or touch
gon the
infotainment display.
2. The audio system mutes and the system plays a prompt
followed by a beep.
3. Wait until after the beep completes, then clearly speak
one of the commands
described in this section.
A voice recognition system
prompt can be interrupted while
it is playing by pressing
gon
the steering wheel controls
again.
For example, if the prompt
seems to be taking too long to
finish, press
gagain and the
beep should happen
right away.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
Voice Recognition 59
“Cancel Route”:End route
guidance.
If your language supports it, try
stating a One-Shot command to
enter a destination address
.”
Another example of a One-Shot
Destination Entry command is
“Navigate to Place of Interest –
Hotels.” If these commands do not
work, try saying “Navigate to Place
of Interest” or“Navigate to Address”
and the system will come back and
ask for details of your destination
Voice Recognition for the
Phone
“Call ” :Initiate a
call to an entered contact. The
command may include location if
the contact has location numbers
stored. “Call At Home,”
“At Work,” “On Mobile,”
or“On
Other” :Initiate a call to an entered
contact and location at home, at
work, on mobile device, or on
another phone.
“Call ” :Initiate a
call to a standard phone number or
to a local emergency number.
“Pair Phone” :Begin the Bluetooth
pairing process. Follow instructions
on the radio display.
“Switch Phone” :Select a different
phone for outgoing calls.
“Voice Keypad” :Begin a dialog to
enter special numbers like
international numbers. The numbers
can be entered in groups of digits
with each group of digits being
repeated back by the system. If the
group of digits is not correct, the
command “Delete”will remove the
last group of digits and allow them
to be re-entered. Once the entire number has been entered, the
command
“Call”will start dialing the
number.
“Voice Mail” :Initiate a call to voice
mail numbers.
Voice Pass-Thru
Voice pass-thru allows access to the
voice recognition commands on the
cell phone, for example, Siri or
Voice Command. See the cell
phone manufacturer's user guide to
see if the cell phone supports this
feature. To activate the phone voice
recognition system, press and hold
gon the steering wheel controls for
a few seconds.
Voice Recognition for OnStar
(If Equipped)
“OnStar” :Begin OnStar Voice
Recognition.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
Phone 63
2. Touch Contacts.
3. Touch the name to call.
4. Touch the desired contactnumber to call.
To make a call using the Recent
Calls menu: 1. Touch Phone on the Home Page.
2. Touch Recent.
3. Touch the name or number to call.
4. If necessary, select between Missed, Recent, and Sent calls
by touching View in the top
right corner of the list.
Making a Call Using the
Keypad
To make a call by dialing the
numbers:
1. Touch Phone on the Home Page.
2. Touch Keypad and enter a phone number.
3. Touch Call to start dialing the number.
Accepting or Declining a Call
When an incoming call is received,
the infotainment system mutes and
a ring tone is heard in the vehicle.
Accepting a Call
To accept a call:
.Press
gon the steering wheel
controls.
. Touch Answer on the
infotainment display.
Declining a Call
To decline a call:
. Press
con the steering wheel
controls.
. Touch Ignore on the infotainment
display.
Call Waiting
Call waiting must be supported on
the Bluetooth phone and enabled by
the wireless service carrier to work. Accepting a Call
To accept a call-waiting call:
.
Press
gon the steering wheel
controls.
. Touch Switch on the
infotainment display.
Declining a Call
To decline a call-waiting call:
. Press
con the steering wheel
controls.
. Touch Ignore on the infotainment
display.
Switching Between Calls (Call
Waiting Calls Only)
To switch between calls, touch
Phone on the Home Page to display
“Call View.” While in Call View,
touch the call information of the call
on hold to change calls.
Three-Way Calling
Three-way calling must be
supported on the Bluetooth phone
and enabled by the wireless service
carrier to work.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
64 Phone
To start a three-way call while in a
current call:1. In the Call View, touch Add to add another call.
2. Initiate the second call by selecting from Recent,
Contacts, or Keypad.
3. When the second call is active, touch Merge to conference the
three-way call together.
4. Once all calls are merged, the Merge option becomes an
Unmerge option. Touch to
unmerge the calls.
Some wireless service carriers
may not allow a merged call to
become unmerged.
Ending a Call
.Presscon the steering wheel
controls.
. Touch End on the infotainment
display to end all existing calls,
or touch End next to a call to
end only that call.
Dual Tone Multi-Frequency
(DTMF) Tones
The in-vehicle Bluetooth system can
send numbers during a call. This is
used when calling a menu-driven
phone system.
1. Touch Phone on the Home Page.
2. While in the Call View, touch the up arrow to raise the
interaction selector.
3. Touch Keypad and enter the number.
Voice Mail
The default voice mail number is the
phone number of the outgoing
phone source. The voice mail
number can be changed in
Bluetooth settings.
To dial a voice mail number:
1. Touch Phone on the Home Page.
2. Touch Voice Mail.
3. Touch Call. 4. Enter the DTMF tones using
the keypad if needed.
Bluetooth (Voice
Recognition)
Using Bluetooth Voice
Recognition
To use voice recognition, pressg
on the steering wheel controls. Use
the commands below for the various
voice features. For additional
information, say “Help”while in a
voice recognition menu. See Voice
Recognition 053 for help using
voice recognition commands.
Making a Call
Calls can be made using the
following commands.
Using the “Dial”or“Call”
Command
To call a number:
1. Press
gon the steering wheel
controls. The system responds
“Command Please,” followed
by a tone.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
Phone 65
2. Say“Dial”or“Call” followed by
the complete phone number.
Use the “Voice Keypad” command
for international numbers or special
numbers which include * or #.
Once connected, the person called
will be heard through the audio
speakers.
To call using a contact from your
phone book:
1. Press
g. The system responds
“Command Please,” followed
by a tone.
2. Say “Dial”or“Call” and then
say the contact name, for
example, “Call
at Work.”
Once connected, the person called
will be heard through the audio
speakers.
Calling Local Emergency Number
1. Press
gon the steering wheel
controls. The system responds
“Command Please,” followed
by a tone. 2. Say
“Call number>.”
Once connected, the person called
will be heard through the audio
speakers.
Using the “Switch Phone”
Command
1. Press
gon the steering wheel
controls. The system responds
“Command Please,” followed
by a tone.
2. After the tone, say “Switch
Phone.” The system displays a
list of phones to select.
Using the “Voice Keypad”
Command
1. Press
gon the steering wheel
controls. The system responds
“Command Please,” followed
by a tone.
2. After the tone, say “Voice
Keypad.” The system allows
entry of special numbers and
characters. Using the
“Voice Mail” Command
1. Press
gon the steering wheel
controls. The system responds
“Command Please,” followed
by a tone.
2. After the tone, say “Voice Mail.”
The system dials the voice mail
number of the connected
phone.
Clearing the System
Unless information is deleted out of
the vehicle Bluetooth system, it will
be retained. This includes phone
pairing information. For directions
on how to delete this information,
see “Deleting a Paired Phone.”
Text Messaging
If equipped, the infotainment system
may allow text messages to be
received and replied to. Received
messages can also be read aloud.
Before using the text messaging
feature, check to see if the phone is
compatible.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
66 Phone
To view compatible phones in U.S.,
see my.buick.com.
Text Menu
Inbox :Touch to display incoming
messages. To view a message,
touch the name of the sender.
Touch
>to listen to the text
message. Press
qBACK orS
BACK on the center stack or touch
the Back icon on the infotainment
display to go back to the
previous menu.
Settings : See“Text Settings” later
in this section.
Reply : Touch to reply using a
predefined text message. See “Text
Settings.”
Call : Touch to place a call to the
sender of the text message.
Viewing a Text Message
While viewing a text message:
. Touch Reply to reply using a
predefined text message.
. Touch Call to place a call to the
sender of the text message.
Viewing Sender Information
If equipped, touch the name of the
sender to view sender information if
this information matches contact
information already stored.
Select a Predefined Message :
Touch to select from a set of quick
messages. Touch the message
to send.
Predefined Messages
These are short text messages that
can be used to send so responses
will not have to be typed.
The messages can be deleted or a
new message can be added.
To add a new message:
1. Touch Text Settings, then touch Manage Predefined Messages.
2. While in the predefined messages list view, select Add
New Predefined Message and
a keyboard displays. 3. Type a new message and
touch NEW MSG when done to
add the message. Pressq
BACK orSBACK on the
center stack or touch the Back
icon on the infotainment
display to go back to the
predefined messages list.
Touch
zto delete one
character at a time.
Memory Full
This message may display if there is
no more room on the phone to store
messages.
Text Settings
Text Alerts : When on, this feature
will display an alert when a new text
message has been received. Touch
to turn on or off.
Manage Predefined Messages :
Touch to add, change, or delete
predefined messages.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
68 Settings
Settings
The Settings Menu allows
adjustment of different vehicle and
radio features. The menu may
contain the following:
Time and Date
Touch the infotainment controls to
increase or decrease hours,
minutes, and AM or PM. Touch 12Hr
or 24Hr for 12 or 24 hour clock.
Touch infotainment controls to
increase or decrease month, day,
or year. See“Clock”in the owner ’s
manual.
Language
This will set the display language in
the radio, instrument cluster, and
voice recognition. Touch Language
and select the appropriate
language. Press
qBACK orS
BACK on the center stack or touch
the Back icon on the infotainment
display to go back to the
previous menu.
Valet Mode
If equipped, this will lock the
infotainment system and steering
wheel controls. It may also limit top
speed, power, and access to vehicle
storage locations (if equipped).
To enable valet mode:
1. Enter a four-digit code on the keypad.
2. Touch Enter to go to the confirmation screen.
3. Re-enter the four-digit code.
Touch Lock or Unlock to lock or
unlock the system. Press
qBACK
or
SBACK on the center stack or
touch the Back icon on the
infotainment display to go back to
the previous menu.
Radio
Touch to display the Radio Menu
and the following may display:
. Manage Favorites: Touch to
highlight a favorite to edit. Touch
Rename to rename the favorite
or Delete to delete it. Touch and hold the station to drag it to a
new location. Touch Done to go
back to the previous menu.
. Number of Favorites Shown:
Touch to set the number of
favorites to display. Select Auto,
5, 10, 15, 20, 25, 30, 35, 40, 45,
50, 55, or 60. Auto will adjust the
number of favorite locations that
can be seen. Press
qBACK or
SBACK on the center stack or
touch the Back icon on the
infotainment display to go back
to the previous menu.
. Audible Touch Feedback: This
allows Audible Touch Feedback
to be turned on or off. Select Off
or On.
. Tone Settings: Touch + or −to
adjust Bass, Midrange, Treble,
or Surround. See AM-FM Radio
0 12.
. Audio Volume (If Equipped): This
feature adjusts the volume
based on the vehicle speed.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
Settings 71
updates to be downloaded and
installed. There is also an option to
check for updates manually.
To manually check for updates,
touch SETTINGS on the Home
Page, followed by Software
Information, and then System
Update. Follow the on-screen
prompts. Steps for downloading and
installing updates may vary by
vehicle.
Downloading Over-the-Air software
updates requires Internet
connectivity, which can be accessed
through the vehicle’s built-in 4G LTE
connection, if equipped and active.
If required, data plans are provided
by a third party. Optionally, a
secured Wi-Fi hotspot such as a
compatible mobile device hotspot, a
home hotspot, or a public hotspot
can be used. Applicable data rates
may apply.
To connect the infotainment system
to a secured mobile device hotspot,
home hotspot, or public hotspot,
touch SETTINGS on the Home
Page, followed by Wi-Fi, and then
Manage Wi-Fi Networks. Select the appropriate Wi-Fi network, and
follow the on-screen prompts.
Download speeds may vary.
On most mobile devices, activation
of the Wi-Fi hotspot is in the
Settings menu under Mobile
Network Sharing, Personal Hotspot,
Mobile Hotspot, or similar.
Availability of Over-the-Air software
updates varies by vehicle and
country. Features are subject to
change. For more information on
this feature, see my.buick.com/
learn.
English and Metric Unit
Conversion
To change the display units between
English and metric units, see
“Instrument Cluster”
in the owner’s
manual.
Teen Driver
If equipped, this allows multiple
keys to be registered for beginner
drivers to encourage safe driving
habits. When the vehicle is started
with a Teen Driver key, it will automatically activate certain safety
systems, allow setting of some
features, and limit the use of others.
The Report Card will record vehicle
data about driving behavior that can
be viewed later. When the vehicle is
started with a registered key, the
Driver Information Center (DIC)
displays a message that Teen Driver
is active.
To access:
1. Touch Settings on the Home Page, then touch Teen Driver.
2. Create a Personal Identification Number (PIN) by choosing a
four-digit PIN. Re-enter the PIN
to confirm. To change the PIN,
touch Change PIN.
The PIN is required to:
. Register or unregister keys.
. Change Teen Driver settings.
. Change or clear the Teen
Driver PIN.
. Access or delete Report
Card data.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
72 Settings
Register keys to activate Teen
Driver:
Any vehicle key can be registered,
up to a maximum of eight keys.
Label the key to tell it apart from the
other keys.
For a pushbutton start system:1. Start the engine.
2. For automatic transmissions, the vehicle must be in P (Park).
For manual transmissions, the
vehicle must be stopped with
the parking brake set.
3. From the Settings menu, touch Teen Driver.
4. Enter the PIN.
5. Place the Remote Keyless Entry (RKE) transmitter key in
the transmitter pocket. See
“Remote Keyless Entry (RKE)
System Operation” in the
owner's manual for transmitter
pocket location. 6. From the Teen Driver Menu,
touch Key Registration.
.If the transmitter key is in
the transmitter pocket, it will
identify whether the
transmitter key is registered
or unregistered.
. If the transmitter key is not
registered, the option to
register displays. Touch
Register and a confirmation
message displays.
. If the transmitter key is
already registered, the
option to unregister
displays. If Unregister is
touched, the transmitter key
is no longer registered and
a confirmation message
displays.
In vehicles with a pushbutton start
system, if a Teen Driver transmitter
key and a non-Teen Driver
transmitter key are both present at
start up, the vehicle will recognize
the non-Teen Driver transmitter key
to start the vehicle. The Teen Driver
settings will not be active. For a keyed ignition system:
1. Start the engine.
2. For automatic transmissions, the vehicle must be in P (Park).
For manual transmissions, the
vehicle must be stopped with
the parking brake set.
3. From the Settings menu, touch Teen Driver.
4. Enter the PIN.
5. Touch Key Registration. The system displays instructions for
registering or unregistering a
key. A confirmation message
displays.
Manage Settings
Audio Volume Limit : Allows a
maximum radio volume to be set.
Turn the audio volume limit On or
Off and choose the maximum level
for the audio volume.
Teen Driver Speed Warning :
Allows for setting a visual and
audible warning when a certain
speed is exceeded. The speed