towing BUICK ENCORE 2020 User Guide

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
250 Vehicle Care
.Is the vehicle ready to be
towed? Just as preparing the
vehicle for a long trip, make sure
the vehicle is prepared to be
towed.
Caution
Use of a shield mounted in front
of the vehicle grille could restrict
airflow and cause damage to the
transmission. The repairs would
not be covered by the vehicle
warranty. If using a shield, only
use one that attaches to the
towing vehicle.
Dinghy Towing
Caution
If the vehicle is towed with all four
wheels on the ground, the
drivetrain components could be
damaged. The repairs would not
be covered by the vehicle
warranty. Do not tow the vehicle
with all four wheels on the
ground.
The vehicle was not designed to be
towed with all four wheels on the
ground.
Dolly Towing (All-Wheel-Drive
Vehicles)
All-wheel-drive vehicles must not be
towed with two wheels on the
ground. To properly tow these
vehicles, they should be placed on
a platform trailer with all four wheels
off of the ground.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
Vehicle Care 251
Dolly Towing
(Front-Wheel-Drive
Vehicles Only)
To tow a front-wheel-drive vehicle
from the front with two wheels on
the ground:1. Put the front wheels on a dolly.
2. Move the shift lever to P (Park).
3. Set the parking brake.
4. Clamp the steering wheel in a straight-ahead position with a
clamping device designed for
towing. 5. Turn the vehicle off.
6. Secure the vehicle to the dolly.
7. Release the parking brake.
Towing the Vehicle from
the Rear
Caution
Towing the vehicle from the rear
could damage it. Also, repairs
would not be covered by the
vehicle warranty. Never have the
vehicle towed from the rear.
Do not tow the vehicle from the rear.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
262 Service and Maintenance
The Tire Rotation and Required
Services are the responsibility of the
vehicle owner. It is recommended to
have your dealer perform these
services every 12 000 km/7,500 mi.
Proper vehicle maintenance helps to
keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions.
Because of the way people use
vehicles, maintenance needs vary.
There may need to be more
frequent checks and services. The
Additional Required Services -
Normal are for vehicles that:
.Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See Vehicle Load Limits
0 147.
. Are driven on reasonable road
surfaces within legal driving
limits. .
Use the recommended fuel. See
Recommended Fuel 0180.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Normal chart.
The Additional Required Services -
Severe are for vehicles that are:
. Mainly driven in heavy city traffic
in hot weather.
. Mainly driven in hilly or
mountainous terrain.
. Frequently towing a trailer.
. Used for high speed or
competitive driving.
. Used for taxi, police, or delivery
service. Refer to the information in the
Maintenance Schedule Additional
Required Services - Severe chart.
{Warning
Performing maintenance work can
be dangerous and can cause
serious injury. Perform
maintenance work only if the
required information, proper tools,
and equipment are available.
If they are not, see your dealer to
have a trained technician do the
work. See
Doing Your Own
Service Work 0188.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
284 Customer Information
driven. Assistance is not given
when the vehicle is stuck in
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws. .
Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required. Once authorization has been
received, the Roadside
Assistance advisor will help you
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
Customer Information 287
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original EquipmentManufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
283.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number .
Vehicle license plate number
. Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 055.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
306 Index
FusesEngine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 213
Fuses and Circuit Breakers . . . 213
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 217
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 219
G
Garage Door Opener . . . . . . . . . . . 119Programming . . . . . . . . . . . . . . . . . .119
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 207
Gauges Engine Coolant Temperature . . . 98
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Odometer . . . . . . . . . . . . . . . . . . . . . . . 96
Speedometer . . . . . . . . . . . . . . . . . . . 96
Tachometer . . . . . . . . . . . . . . . . . . . . . 97
Trip Odometer . . . . . . . . . . . . . . . . . . 97
Warning Lights andIndicators . . . . . . . . . . . . . . . . . . . . . 94
General Information Service and Maintenance . . . . . 261
Towing . . . . . . . . . . . . . . . . . . . . . . . . 184
Vehicle Care . . . . . . . . . . . . . . . . . . 187
Glove Box . . . . . . . . . . . . . . . . . . . . . . . 83 GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 282
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 209
Hazard Warning Flashers . . . . . . . 125
Head Restraints . . . . . . . . . . . . . . . . . 30
Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 208
Automatic . . . . . . . . . . . . . . . . . . . . . 124
Bulb Replacement . . . . . . . . . . . . 209
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 124
Flash-to-Pass . . . . . . . . . . . . . . . . . 124
High-Beam On Light . . . . . . . . . . 108
High/Low Beam Changer . . . . . 123
Lamps On Reminder . . . . . . . . . 109
Heated Steering Wheel . . . . . . . . . . . . . . . . . 89
Heated Front Seats . . . . . . . . . . . . . . 36
Heated Mirrors . . . . . . . . . . . . . . . . . . . 23
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 154
Heating . . . . . . . . . . . . . . . . . . . . 130, 132
High-Beam On Light . . . . . . . . . . . . 108
Hill and Mountain Roads . . . . . . . . 145
Hill Start Assist (HSA) . . . . . . . . . . 164
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 43
HVAC . . . . . . . . . . . . . . . . . . . . . . 130, 132
I
Ignition Positions . . . . . . . . . . . . . . . 151
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 21 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Indicator Vehicle Ahead . . . . . . . . . . . . . . . . 106
Infants and Young Children,
Restraints . . . . . . . . . . . . . . . . . . . . . . 64
Information Publication Ordering . . . . . . . . . . 288
Infotainment . . . . . . . . . . . . . . . . . . . . 129
Infotainment System . . . . . . . . . . . . 292
Instrument Cluster . . . . . . . . . . . . . . . 95
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . . . 83
Instrument Panel Overview . . . . . . . 5
Interior Rearview Mirrors . . . . . . . . . 24
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 245

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
Index 309
PrivacyVehicle Data Recording . . . . . . . 290
Program Courtesy Transportation . . . . . . 285
Prohibited Fuels . . . . . . . . . . . . . . . . 180
Proposition 65 Warning,
California . . . . . . . . . . . .187, 204, 245,
Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 288
R
Radio Frequency Statement . . . . 289
Reading Lamps . . . . . . . . . . . . . . . . . 127
Rear Seat Armrest . . . . . . . . . . . . . . . 42
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 38
Rear Vision Camera (RVC) . . . . . 171
Rear Window Washer/Wiper . . . . . 91
Rearview Mirrors . . . . . . . . . . . . . . . . 24Automatic Dimming . . . . . . . . . . . . . 24
Reclining Seatbacks . . . . . . . . . . . . . 32
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 272
Records Maintenance . . . . . . . . . . . . . . . . . . 274 Recreational Vehicle Towing . . . . 249
Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . . 282
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . 15
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 62
Maintenance . . . . . . . . . . . . . . . . . . 273
Replacing Airbag System . . . . . . . . 62
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 77
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 50
Reporting Safety Defects Canadian Government . . . . . . . . 290
General Motors . . . . . . . . . . . . . . . 290
U.S. Government . . . . . . . . . . . . . 289
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 68
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . 156
Reverse Tilt Mirrors . . . . . . . . . . . . . . 23
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 144
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 283 Roof
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . 27
Roof Rack System . . . . . . . . . . . . . . . 86
Rotation, Tires . . . . . . . . . . . . . . . . . . 232
Routing, Engine Drive Belt . . . . . . 278
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 159
S
Safety Defects Reporting
Canadian Government . . . . . . . . 290
General Motors . . . . . . . . . . . . . . . 290
U.S. Government . . . . . . . . . . . . . 289
Safety Locks . . . . . . . . . . . . . . . . . . . . . 19
Safety System Check . . . . . . . . . . . . 49
Scheduling Appointments . . . . . . . 284
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 42 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Extender . . . . . . . . . . . . . . . . . . . . . . . . 49
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . 43
Lap-Shoulder Belt . . . . . . . . . . . . . . 45
Reminders . . . . . . . . . . . . . . . . . . . . . . 99
Replacing after a Crash . . . . . . . . 50
Use During Pregnancy . . . . . . . . . . 48
Seats
Adjustment, Front . . . . . . . . . . . . . . . 31
Folding Seatback . . . . . . . . . . . . . . . 37

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
Index 311
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . 97
TaillampsBulb Replacement . . . . . . . . . . . . 210
Text Telephone (TTY) Users . . . . 282
Theft-Deterrent Systems . . . . . . . . . 21
Immobilizer . . . . . . . . . . . . . . . . . . . . . 21
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 All-Season . . . . . . . . . . . . . . . . . . . . 221
Buying New Tires . . . . . . . . . . . . . 234
Chains . . . . . . . . . . . . . . . . . . . . . . . . 239
Changing . . . . . . . . . . . . . . . . . . . . . 240
Compact Spare . . . . . . . . . . . . . . . 244
Designations . . . . . . . . . . . . . . . . . 224
Different Size . . . . . . . . . . . . . . . . . 236
If a Tire Goes Flat . . . . . . . . . . . . 239
Inspection . . . . . . . . . . . . . . . . . . . . 232
Pressure . . . . . . . . . . . . . . . . . . . . . . 227
Pressure Light . . . . . . . . . . . . . . . . 107
Pressure Monitor Operation . . 229
Pressure Monitor System . . . . . 228
Rotation . . . . . . . . . . . . . . . . . . . . . . 232
Sidewall Labeling . . . . . . . . . . . . . 222
Terminology and Definitions . . 224
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 236 Tires (cont'd)
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . . . 238
Wheel Replacement . . . . . . . . . . 238
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 233
Winter . . . . . . . . . . . . . . . . . . . . . . . . 221
Top Tier Fuel . . . . . . . . . . . . . . . . . . . 179
Towing General Information . . . . . . . . . . 184
Recreational Vehicle . . . . . . . . . . 249
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 248
Traction Control System(TCS)/StabiliTrak Light . . . . . . 107
Off Light . . . . . . . . . . . . . . . . . . . . . . 106
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 165
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 160
Fluid, Automatic . . . . . . . . . . . . . . 195
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 285
Trip Odometer . . . . . . . . . . . . . . . . . . . 97
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 125
Turn Signal Bulb Replacement . . . . . . . . . . . . 210
U
Underseat Storage . . . . . . . . . . . . . . 84
Uniform Tire Quality Grading . . . 236
Universal Remote System . . . . . . 119Operation . . . . . . . . . . . . . . . . . . . . . 122
Programming . . . . . . . . . . . . . . . . . .119
Using This Manual . . . . . . . . . . . . . . . . 2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . 20
Canadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 141
Design . . . . . . . . . . . . . . . . . . . . . . . . 139
Identification Number (VIN) . . . 275
Load Limits . . . . . . . . . . . . . . . . . . . 147
Messages . . . . . . . . . . . . . . . . . . . . .112
Personalization . . . . . . . . . . . . . . . .113
Remote Start . . . . . . . . . . . . . . . . . . . 15
Security . . . . . . . . . . . . . . . . . . . . . . . . 20
Speed Messages . . . . . . . . . . . . . .113
Towing . . . . . . . . . . . . . . . . . . . . . . . . 248
Vehicle Ahead Indicator . . . . . . . . 106
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . 227
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . 290
Ventilation, Air . . . . . . . . . . . . . . . . . . 135