phone BUICK ENCORE GX 2020 Infotainment System Guide

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
Phone 63
2. Touch Contacts.
3. Touch the name to call.
4. Touch the desired contactnumber to call.
To make a call using the Recent
Calls menu: 1. Touch Phone on the Home Page.
2. Touch Recent.
3. Touch the name or number to call.
4. If necessary, select between Missed, Recent, and Sent calls
by touching View in the top
right corner of the list.
Making a Call Using the
Keypad
To make a call by dialing the
numbers:
1. Touch Phone on the Home Page.
2. Touch Keypad and enter a phone number.
3. Touch Call to start dialing the number.
Accepting or Declining a Call
When an incoming call is received,
the infotainment system mutes and
a ring tone is heard in the vehicle.
Accepting a Call
To accept a call:
.Press
gon the steering wheel
controls.
. Touch Answer on the
infotainment display.
Declining a Call
To decline a call:
. Press
con the steering wheel
controls.
. Touch Ignore on the infotainment
display.
Call Waiting
Call waiting must be supported on
the Bluetooth phone and enabled by
the wireless service carrier to work. Accepting a Call
To accept a call-waiting call:
.
Press
gon the steering wheel
controls.
. Touch Switch on the
infotainment display.
Declining a Call
To decline a call-waiting call:
. Press
con the steering wheel
controls.
. Touch Ignore on the infotainment
display.
Switching Between Calls (Call
Waiting Calls Only)
To switch between calls, touch
Phone on the Home Page to display
“Call View.” While in Call View,
touch the call information of the call
on hold to change calls.
Three-Way Calling
Three-way calling must be
supported on the Bluetooth phone
and enabled by the wireless service
carrier to work.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
64 Phone
To start a three-way call while in a
current call:1. In the Call View, touch Add to add another call.
2. Initiate the second call by selecting from Recent,
Contacts, or Keypad.
3. When the second call is active, touch Merge to conference the
three-way call together.
4. Once all calls are merged, the Merge option becomes an
Unmerge option. Touch to
unmerge the calls.
Some wireless service carriers
may not allow a merged call to
become unmerged.
Ending a Call
.Presscon the steering wheel
controls.
. Touch End on the infotainment
display to end all existing calls,
or touch End next to a call to
end only that call.
Dual Tone Multi-Frequency
(DTMF) Tones
The in-vehicle Bluetooth system can
send numbers during a call. This is
used when calling a menu-driven
phone system.
1. Touch Phone on the Home Page.
2. While in the Call View, touch the up arrow to raise the
interaction selector.
3. Touch Keypad and enter the number.
Voice Mail
The default voice mail number is the
phone number of the outgoing
phone source. The voice mail
number can be changed in
Bluetooth settings.
To dial a voice mail number:
1. Touch Phone on the Home Page.
2. Touch Voice Mail.
3. Touch Call. 4. Enter the DTMF tones using
the keypad if needed.
Bluetooth (Voice
Recognition)
Using Bluetooth Voice
Recognition
To use voice recognition, pressg
on the steering wheel controls. Use
the commands below for the various
voice features. For additional
information, say “Help”while in a
voice recognition menu. See Voice
Recognition 053 for help using
voice recognition commands.
Making a Call
Calls can be made using the
following commands.
Using the “Dial”or“Call”
Command
To call a number:
1. Press
gon the steering wheel
controls. The system responds
“Command Please,” followed
by a tone.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
Phone 65
2. Say“Dial”or“Call” followed by
the complete phone number.
Use the “Voice Keypad” command
for international numbers or special
numbers which include * or #.
Once connected, the person called
will be heard through the audio
speakers.
To call using a contact from your
phone book:
1. Press
g. The system responds
“Command Please,” followed
by a tone.
2. Say “Dial”or“Call” and then
say the contact name, for
example, “Call
at Work.”
Once connected, the person called
will be heard through the audio
speakers.
Calling Local Emergency Number
1. Press
gon the steering wheel
controls. The system responds
“Command Please,” followed
by a tone. 2. Say
“Call number>.”
Once connected, the person called
will be heard through the audio
speakers.
Using the “Switch Phone”
Command
1. Press
gon the steering wheel
controls. The system responds
“Command Please,” followed
by a tone.
2. After the tone, say “Switch
Phone.” The system displays a
list of phones to select.
Using the “Voice Keypad”
Command
1. Press
gon the steering wheel
controls. The system responds
“Command Please,” followed
by a tone.
2. After the tone, say “Voice
Keypad.” The system allows
entry of special numbers and
characters. Using the
“Voice Mail” Command
1. Press
gon the steering wheel
controls. The system responds
“Command Please,” followed
by a tone.
2. After the tone, say “Voice Mail.”
The system dials the voice mail
number of the connected
phone.
Clearing the System
Unless information is deleted out of
the vehicle Bluetooth system, it will
be retained. This includes phone
pairing information. For directions
on how to delete this information,
see “Deleting a Paired Phone.”
Text Messaging
If equipped, the infotainment system
may allow text messages to be
received and replied to. Received
messages can also be read aloud.
Before using the text messaging
feature, check to see if the phone is
compatible.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
66 Phone
To view compatible phones in U.S.,
see my.buick.com.
Text Menu
Inbox :Touch to display incoming
messages. To view a message,
touch the name of the sender.
Touch
>to listen to the text
message. Press
qBACK orS
BACK on the center stack or touch
the Back icon on the infotainment
display to go back to the
previous menu.
Settings : See“Text Settings” later
in this section.
Reply : Touch to reply using a
predefined text message. See “Text
Settings.”
Call : Touch to place a call to the
sender of the text message.
Viewing a Text Message
While viewing a text message:
. Touch Reply to reply using a
predefined text message.
. Touch Call to place a call to the
sender of the text message.
Viewing Sender Information
If equipped, touch the name of the
sender to view sender information if
this information matches contact
information already stored.
Select a Predefined Message :
Touch to select from a set of quick
messages. Touch the message
to send.
Predefined Messages
These are short text messages that
can be used to send so responses
will not have to be typed.
The messages can be deleted or a
new message can be added.
To add a new message:
1. Touch Text Settings, then touch Manage Predefined Messages.
2. While in the predefined messages list view, select Add
New Predefined Message and
a keyboard displays. 3. Type a new message and
touch NEW MSG when done to
add the message. Pressq
BACK orSBACK on the
center stack or touch the Back
icon on the infotainment
display to go back to the
predefined messages list.
Touch
zto delete one
character at a time.
Memory Full
This message may display if there is
no more room on the phone to store
messages.
Text Settings
Text Alerts : When on, this feature
will display an alert when a new text
message has been received. Touch
to turn on or off.
Manage Predefined Messages :
Touch to add, change, or delete
predefined messages.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
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Phone 67
Apple CarPlay and
Android Auto
If equipped, Android Auto and/or
Apple CarPlay capability may be
available through a compatible
smartphone. If available,
PROJECTION will appear on the
Home Page of the infotainment
display.
To use Android Auto and/or Apple
CarPlay:1. Download the Android Auto app to your phone from the
Google Play store. No app is
required for Apple CarPlay.
2. Connect an Android phone or iPhone by using the compatible
phone USB cable and plugging
into a USB data port. For best
performance, use the device’ s
factory-provided USB cable.
Aftermarket or third-party
cables may not work. 3. When the phone is first
connected to activate Apple
CarPlay or Android Auto, the
message “Device Projection
Privacy Consent” will appear.
. Touch Continue to launch
Apple CarPlay or
Android Auto.
. Touch Disable to remove
Apple CarPlay and Android
Auto capability from the
vehicle Settings menu.
Other functions may
still work.
PROJECTION on the Home Page
will change to Android Auto or Apple
CarPlay depending on the phone.
Android Auto and/or Apple CarPlay
may automatically launch upon USB
connection. If not, touch the
ANDROID AUTO and/or APPLE
CARPLAY icon on the Home Page
to launch.
Press Home on the center stack to
return to the Home Page. Features are subject to change. For
further information on how to set up
Android Auto and Apple CarPlay in
the vehicle, see my.buick.com or
see
“Customer Assistance” in the
owner ’s manual.
Android Auto is provided by Google
and is subject to Google’s terms
and privacy policy. Apple CarPlay is
provided by Apple and is subject to
Apple’ s terms and privacy policy.
Data plan rates apply. For Android
Auto support see https://
support.google.com/androidauto.
For Apple CarPlay support see
www.apple.com/ios/carplay/. Apple
or Google may change or suspend
availability at any time. Android
Auto, Android, Google, Google Play,
and other marks are trademarks of
Google Inc.; Apple CarPlay is a
trademark of Apple Inc.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
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Settings 69
PressSBACK on the center
stack or touch the Back icon on
the infotainment display to go
back to the previous menu.
. Bose AudioPilot noise
compensation technology (If
Equipped): This feature adjusts
the volume based on the noise
in the vehicle and speed. See
AM-FM Radio 012.
. Maximum Startup Volume: This
feature sets the maximum
startup volume. If the vehicle is
started and the volume is
greater than this level, the
volume is adjusted to this level.
To set the maximum startup
volume, touch + or −to increase
or decrease.
Press
qBACK orSBACK on
the center stack or touch the
Back icon on the infotainment
display to go back to the
previous menu.
Vehicle Settings
See “Vehicle Personalization” in the
owner ’s manual.
Bluetooth
From the Bluetooth option, the
following may be displayed:
.
Pair New Device: Touch to add a
new device.
. Device Management: Touch to
connect to a different phone
source, disconnect a phone,
or delete a phone.
. Ringtones: Touch to change the
ring tone for the specific phone.
The phone does not need to be
connected to change the
ring tone.
. Voice Mail Numbers: This
feature displays the voice mail
number for all connected
phones. The voice mail number
may be changed by touching
Edit, typing in the new number,
and touching Save.
Press
SBACK orqBACK on
the center stack or touch the
Back icon on the infotainment
display to go back to the
previous menu. .
Text Message Alerts: This
feature will turn text message
alerts on or off. Press Text
Message Alerts and then select
Off or On.
Press
qBACK orSBACK on
the center stack or touch the
Back icon on the infotainment
display to go back to the
previous menu. See Text
Messaging 065.
Voice
From the Voice option, the following
may be displayed:
.
Confidence Threshold: Select
Confirm More or Confirm Less
for the system to confirm more
or less before acting on a
command.
. Prompt Length: Select Short or
Long for shorter or longer voice
prompts.
Press
qBACK orSBACK on
the center stack or touch the
Back icon on the infotainment
display to go to the
previous menu.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
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Trademarks and License Agreements 75
Trademarks and
License Agreements
FCC Information
See“Radio Frequency Statement”
in the owner ’s manual.
"Made for iPod," and "Made for
iPhone," mean that an electronic
accessory has been designed to
connect specifically to iPod or
iPhone, respectively, and has been
certified by the developer to meet
Apple performance standards.
Apple is not responsible for the
operation of this device or its
compliance with safety and
regulatory standards. Please note
that the use of this accessory with
iPod or iPhone may affect wireless
performance. iPhone, iPod, iPod
classic, iPod nano, iPod shuffle, and iPod touch are trademarks of Apple
Inc., registered in the U.S. and other
countries.
Fees and Taxes: Subscription fee,
taxes, one time activation fee, and
other fees may apply. Subscription
fee is consumer only. All fees and
programming subject to change.
Subscriptions subject to Customer
Agreement available at
www.siriusxm.com. SiriusX service
only available in the 48 contiguous
United States and Canada.
In Canada: Some deterioration of
service may occur in extreme
northern latitudes. This is beyond
the control of SiriusXM Satellite
Radio.
Explicit Language Notice: Channels
with frequent explicit language are
indicated with an
“XL”preceding the channel name. Channel blocking is
available for SiriusXM Satellite
Radio receivers by notifying
SiriusXM:
.
USA Customers —See
www.siriusxm.com or call
1-888-601–6296.
. Canadian Customers —See
www.siriusxm.ca or call
1-877-438-9677.
It is prohibited to copy, decompile,
disassemble, reverse engineer,
hack, manipulate, or otherwise
make available any technology or
software incorporated in receivers
compatible with the SiriusXM
®
Satellite Radio System or that
support the SiriusXM website, the
Online Service or any of its content.
Furthermore, the AMBER voice
compression software included in
this product is protected by
intellectual property rights including
patent rights, copyrights, and trade
secrets of Digital Voice
Systems, Inc.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
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80 Trademarks and License Agreements
Restrictions
Except where you have been
specifically licensed to do so by
HERE North America, LLC and
without limiting the preceding
paragraph, you may not (a) use this
Data with any products, systems,
or applications installed or otherwise
connected to or in communication
with vehicles capable of vehicle
navigation, positioning, dispatch,
real time route guidance, fleet
management or similar applications;
or (b) with, or in communication
with, including without limitation,
cellular phones, palmtop and
handheld computers, pagers, and
personal digital assistants or PDAs.
Warning
This Data may contain inaccurate or
incomplete information due to the
passage of time, changing
circumstances, sources used, and
the nature of collecting
comprehensive geographic data,
any of which may lead to incorrect
results.No Warranty
This Data is provided to you
“as is,”
and you agree to use it at your own
risk. HERE North America, LLC and
its licensors (and their licensors and
suppliers) make no guarantees,
representations, or warranties of
any kind, express or implied, arising
by law or otherwise, including but
not limited to, content, quality,
accuracy, completeness,
effectiveness, reliability, fitness for a
particular purpose, usefulness, use
or results to be obtained from this
Data, or that the Data or server will
be uninterrupted or error free.
Disclaimer of Warranty
THE DATABASE IS PROVIDED ON
AN “AS IS” AND“WITH ALL
FAULTS BASIS” AND BOSCH
(AND THEIR LICENSORS AND
SUPPLIERS) EXPRESSLY
DISCLAIM ALL OTHER
WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO, THE IMPLIED
WARRANTIES OF
NON-INFRINGEMENT,
MERCHANTABILITY, SATISFACTORY QUALITY,
ACCURACY, TITLE AND FITNESS
FOR A PARTICULAR PURPOSE.
NO ORAL OR WRITTEN ADVICE
OR INFORMATION PROVIDED BY
BOSCH (OR ANY OF THEIR
LICENSORS, AGENTS,
EMPLOYEES, OR THIRD PARTY
PROVIDERS) SHALL CREATE A
WARRANTY, AND YOU ARE NOT
ENTITLED TO RELY ON ANY
SUCH ADVICE OR INFORMATION.
THIS DISCLAIMER OF
WARRANTIES IS AN ESSENTIAL
CONDITION OF THIS
AGREEMENT.
Disclaimer of Liability
HERE AND ITS LICENSORS
(INCLUDING THEIR LICENSORS
AND SUPPLIERS) SHALL NOT BE
LIABLE TO YOU IN RESPECT OF
ANY CLAIM, DEMAND OR
ACTION, IRRESPECTIVE OF THE
NATURE OF THE CAUSE OF THE
CLAIM, DEMAND OR ACTION
ALLEGING ANY LOSS, INJURY
OR DAMAGES, DIRECT OR
INDIRECT, WHICH MAY RESULT
FROM THE USE OR POSSESSION

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
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Index 85
Index4
4G LTE . . . . . . . . . . . . . . . . . . . . . . . . . . 24
A
Accepting or Declining a Call . . . . 63
AgreementsTrademarks and License . . . . . . . . 75
AM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
AM-FM Categories . . . . . . . . . . . . . . 14
AM-FM Radio . . . . . . . . . . . . . . . . . . . . 12
Antenna Backglass. . . . . . . . . . . . . . . . . . . . . . . 17
Multi-band. . . . . . . . . . . . . . . . . . . . . . . 18
Apple CarPlay and Android Auto . . . . . . . . . . . . . . . . . . . 67
Applications Tray . . . . . . . . . . . . . . . . . 9
Audio Bluetooth. . . . . . . . . . . . . . . . . . . . . . . . 23
Audio System . . . . . . . . . . . . . . . . . . . . 60
Auxiliary Jack . . . . . . . . . . . . . . . . . . . . 22
Avoiding Untrusted Media Devices . . . . . . . . . . . . . . . . . . . . . . . . 19
B
Backglass Antenna . . . . . . . . . . . . . . 17
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . 69Overview . . . . . . . . 60, 61, 64
Bluetooth Audio . . . . . . . . . . . . . . . . . 23
Bluetooth Controls . . . . . . . . . . . . . . . 60
C
Call Waiting . . . . . . . . . . . . . . . . . . . . . . 63
Canceling Voice Recognition . . . . 54
Cell Phone Usage . . . . . . . . . . . . . . . 17
Character Handwriting Recognition . . . . . . . . . . . . . . . . . . . . 36
Cleaning High Gloss Surfaces and Vehicle Information and
Radio Displays . . . . . . . . . . . . . . . . . 11
Clearing the System . . . . . . . . . . . . . 65
Controls
Steering Wheel. . . . . . . . . . . . . . . . . . . 7
Coverage Explanations . . . . . . . . . . 52
D
Database Coverage Explanations . . . . . . . . . . . . . . . . . . . 52
Destination . . . . . . . . . . . . . . . . . . . . . . 34
Detailed Areas . . . . . . . . . . . . . . . . . . . 33
Display . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Driver Teen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Dual Tone Multi-Frequency (DTMF) Tones . . . . . . . . . . . . . . . . . . 64
E
Ending a Call . . . . . . . . . . . . . . . . . . . . 64
English and Metric Unit
Conversion . . . . . . . . . . . . . . . . . . . . . 71

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
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86 Index
F
Finding a Station . . . . . . . . . . . . . . . . 13
FM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
G
Global PositioningSystem (GPS) . . . . . . . . . . . . . . . . . . 49
Guidance Problems with the Route . . . . . . . . 50
H
HD Radio Technology . . . . . . . . . . . 15
Helpful Hints for SpeakingCommands . . . . . . . . . . . . . . . . . . . . . 54
Home Page Features . . . . . . . . . . . . . 8
I
If the System Needs Service . . . . . 51
Infotainment . . . . . . . . . . . . . . . . . . . . . . 2
Infotainment Display Features . . . . 9
Infotainment Gestures . . . . . . . . . . . . 9
Infotainment System . . . . . . . . . . . . . . 3
Infotainment System Settings . . . . 12
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jack Auxiliary. . . . . . . . . . . . . . . . . . . . . . . . . 22
L
Language . . . . . . . . . . . . . . . . . . . . . . . . 68
M
Making a Call . . . . . . . . . . . . . . . . . . . . 64
Making a Call Using Contactsand Recent Calls . . . . . . . . . . . . . . . 62
Making a Call Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . 63
Map Adjustments . . . . . . . . . . . . . . . . 31
Map Data Updates . . . . . . . . . . . . . . . 51
Map End User License Agreement . . . . . . . . . . . . . . . . . . . . . 79
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Media Avoiding Untrusted Devices . . . . . 19
Messaging Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Mixed-Audio Favorites . . . . . . . . . . . 14
Multi-band Antenna . . . . . . . . . . . . . . 18
N
Navigation Destination. . . . . . . . . . . . . . . . . . . . . . 34
Using the System . . . . . . . . . . . . . . . 25
Navigation Symbols . . . . . . . . . . . . . 33
O
OnStar System . . . . . . . . . . . . . . 24, 49
Over-the-Air Software Updates . . . . . . . . . . . . . . . . . . . . 11, 70
Over-the-Air Vehicle Map
Updates . . . . . . . . . . . . . . . . . . . . . . . . 51
Overview . . . . . . . . . . . . . . . . . . . . . . . . . 2
P
Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Phone Apple CarPlay andAndroid Auto. . . . . . . . . . . . . . . . . . . 67
Bluetooth . . . . . . . . 60, 61, 64
Playing from a USB . . . . . . . . . . . . . . 19
Playing the Radio . . . . . . . . . . . . . . . . 12
Port
USB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Positioning Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Problems with Route Guidance . . . . . . . . . . . . . . . . . . . . . . 50
R
Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68HD Radio Technology . . . . . . . . . . . 15
Radio Reception . . . . . . . . . . . . . . . . . 17