ECU BUICK ENCORE GX 2022 Workshop Manual

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15481080) - 2022 - CRC - 6/1/21
Vehicle Care 327
Warning (Continued)
cause a crash and injury. Make sure the
floor mat does not interfere with the
pedals.
Use the following guidelines for proper floor
mat use.
.The original equipment floor mats are
designed for your vehicle. If the floor
mats need to be replaced, it is
recommended that GM-certified floor
mats are purchased. Non-GM floor mats
may not fit properly and may interfere
with the pedals. Always check that the
floor mats do not interfere with the
pedals.
.Do not use a floor mat if the vehicle is
not equipped with a floor mat retainer on
the driver side floor.
.Use the floor mat with the correct side
up. Do not turn it over.
.Do not place anything on top of the
driver side floor mat.
.Use only a single floor mat on the
driver side.
.Do not place one floor mat on top of
another. The driver side floor mat is held in place by
a button-type retainer.
Removing and Replacing the Floor Mats
1. Pull up on the rear of the floor mat to unlock the retainers and remove.
2. Reinstall by lining up the floor mat retainer openings over the carpet
retainers and snap into position.
3. Make sure the floor mat is properly secured in place. Verify the floor mat
does not interfere with the pedals.
Cleaning Rubber Floor Mats (All-Weather
Mats and Floor Liners)
See “Vinyl/Rubber” underInterior Care 0323
for important cleaning information.

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Customer Information 345
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 345
Customer Assistance Offices . . . . . . . . . . . 347
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Online Owner Center . . . . . . . . . . . . . . . . . . 347
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Roadside Assistance Program . . . . . . . . . . 348
Scheduling Service Appointments . . . . . 349
Courtesy Transportation Program . . . . . 350
Collision Damage Repair . . . . . . . . . . . . . . . 351
Publication Ordering Information . . . . . . 352
Radio Frequency Statement . . . . . . . . . . . 353
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 353
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 353
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 354
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Event Data Recorders . . . . . . . . . . . . . . . . . . 355
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Infotainment System . . . . . . . . . . . . . . . . . . 355Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Buick. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by
your dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call 1-800-521-7300. In Canada, contact
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English) or
1-800-263-7854 (French).

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Customer Information 349
Services Provided
.Emergency Fuel Delivery:Delivery of
enough fuel for the vehicle to get to the
nearest service station.
.Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest Buick dealer
for warranty service, or if the vehicle was
in a crash and cannot be driven.
Assistance is not given when the vehicle
is stuck in sand, mud, or snow.
.Flat Tire Change: Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws.
.Legal fines.
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices.
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery: Reimbursement is up to 7
liters. Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help you make arrangements and
explain how to receive payment.
.Alternative Service: If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
get local emergency road service. You will
receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be
covered, however any cost for parts and
labor for repairs not covered by the
warranty are the owner responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service,
contact your dealer and request an
appointment. By scheduling a service
appointment and advising the service
consultant of your transportation needs,
your dealer can help minimize your
inconvenience.

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354 Customer Information
and notify General Motors of Canada
Company. Call Transport Canada at
1-800-333-0510; go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, notify
General Motors.
In the U.S., call 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232–5136In Canada, call 1-800-263-3777 (English) or
1-800-263-7854 (French), or write:
General Motors of Canada Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 800-200-28425 or
800-466-0818.
In other Central America and Caribbean
Countries, call 52-555-901-2369.
Vehicle Data Recording and
Privacy
The vehicle has a number of computers that
record information about the vehicle’s
performance and how it is driven or used.
For example, the vehicle uses computer
modules to monitor and control engine and
transmission performance, to monitor the
conditions for airbag deployment and
deploy them in a crash, and, if equipped, to
provide antilock braking to help the driver
control the vehicle. These modules may
store data to help the dealer technician
service the vehicle or to help GM improve
safety or features. Some modules may also
store data about how the vehicle isoperated, such as rate of fuel consumption
or average speed. These modules may retain
personal preferences, such as radio presets,
seat positions, and temperature settings.
Cybersecurity
GM collects information about the use of
your vehicle including operational and safety
related information. We collect this
information to provide, evaluate, improve,
and troubleshoot our products and services
and to develop new products and services.
The protection of vehicle electronics systems
and customer data from unauthorized
outside electronic access or control is
important to GM. GM maintains appropriate
security standards, practices, guidelines and
controls aimed at defending the vehicle and
the vehicle service ecosystem against
unauthorized electronic access, detecting
possible malicious activity in related
networks, and responding to suspected
cybersecurity incidents in a timely,
coordinated and effective manner. Security
incidents could impact your safety or
compromise your private data. To minimize
security risks, please do not connect your
vehicle electronic systems to unauthorized
devices or connect your vehicle to any
unknown or untrusted networks (such as

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 355
Bluetooth, WIFI or similar technology). In
the event you suspect any security incident
impacting your data or the safe operation of
your vehicle, please stop operating your
vehicle and contact your dealer.
Event Data Recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record, in certain crash or near
crash-like situations, such as an air bag
deployment or hitting a road obstacle, data
that will assist in understanding how a
vehicle’s systems performed. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
.How various systems in your vehicle were
operating;
.Whether or not the driver and passenger
safety belts were buckled/fastened;
.How far (if at all) the driver was
depressing the accelerator and/or brake
pedal; and,
.How fast the vehicle was traveling.These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur.
Note
EDR data are recorded by your vehicle only
if a non-trivial crash situation occurs; no
data are recorded by the EDR under normal
driving conditions and no personal data
(e.g., name, gender, age, and crash location)
are recorded. However, other parties, such
as law enforcement, could combine the EDR
data with the type of personally identifying
data routinely acquired during a crash
investigation.
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to
the vehicle manufacturer, other parties, such
as law enforcement, that have the special
equipment, can read the information if they
have access to the vehicle or the EDR.
GM will not access these data or share it
with others except: with the consent of the
vehicle owner or, if the vehicle is leased,
with the consent of the lessee; in response
to an official request by police or similar
government office; as part of GM's defense
of litigation through the discovery process;
or, as permitted by law. Data that GM collects or receives may also be used for GM
research needs or may be made available to
others for research purposes, where a need
is shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar and
has an active service plan, additional data
may be collected and transmitted through
the OnStar system. This includes information
about the vehicle’s operation; collisions
involving the vehicle; the use of the vehicle
and its features, including infotainment; and
the location and approximate GPS speed of
the vehicle. Refer to the OnStar Terms and
Conditions and Privacy Statement on the
OnStar website.
See
OnStar Additional Information 0358.
Infotainment System
If the vehicle is equipped with a navigation
system as part of the infotainment system,
use of the system may result in the storage
of destinations, addresses, telephone
numbers, and other trip information. See the
infotainment section for information on
stored data and for deletion instructions.

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356 OnStar
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . 356
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
OnStar Additional Information
OnStar Additional Information . . . . . . . . . 358
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that can
connect to an OnStar Advisor for Emergency,
Security, Navigation, Connections, and
Diagnostics Services. OnStar services may
require a paid service plan and data plan.
OnStar requires the vehicle battery and
electrical system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to existing
emergency service providers. OnStar may
collect information about you and your
vehicle, including location information. See
OnStar User Terms, Privacy Statement, and
Software Terms for more details including
system limitations at www.onstar.com (U.S.)
or www.onstar.ca (Canada). The OnStar system status light is next to
the OnStar buttons. If the status light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
.Off: System is off. PressQtwice to
speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an Advisor.
Functionality of the Voice Command button
may vary by vehicle and region.
Press
=to:
.Open the OnStar app on the infotainment
display. If equipped, the infotainment
system has OnStar controls in the
embedded OnStar app on the Home Page.
Most OnStar functions that can be
performed with the buttons can be done
using the app. To open the app, touch the
OnStar icon on the Home Page. App
updates require a corresponding service
plan. Features vary by region and model.
Features are subject to change. For more
information, see my.buick.com/learn or
press
Q.

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OnStar 357
Or
.Give OnStar Turn-by-Turn Navigation voice
commands.
.Obtain and customize the Wi-Fi hotspot
name or SSID and password, if equipped.
Press
Qto connect to an Advisor to:
.Verify account information or update
contact information.
.Get driving directions.
.Receive a Diagnostic check of the vehicle's
key operating systems.
.Receive Roadside Assistance.
.Manage Wi-Fi Settings, if equipped.
Press
>to get a priority connection to an
OnStar Advisor available 24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or respond to an
AMBER Alert.
.Get assistance in severe weather or other
crisis situations and find evacuation
routes.
OnStar Services
Emergency
Emergency Services require an active safety
and security plan. With Automatic Crash
Response, built-in sensors can automatically
alert a specially trained OnStar Advisor who
is immediately connected in to the vehicle
to help.
Press
>for a priority connection to an
OnStar Advisor who can contact emergency
service providers, direct them to your exact
location, and relay important information.
With OnStar Crisis Assist, specially trained
Advisors are available 24 hours a day, 7 days
a week, to provide a central point of
contact, assistance, and information during a
crisis.
With Roadside Assistance, Advisors can
locate a nearby service provider to help with
a flat tire, a battery jump, or an empty
gas tank.
Security
If equipped, OnStar provides these services:
.With Stolen Vehicle Assistance, OnStar
Advisors can use GPS to pinpoint the
vehicle and help authorities quickly
recover it.
.With Remote Ignition Block, if equipped,
OnStar can block the engine from being
restarted.
.With Stolen Vehicle Slowdown,
if equipped, OnStar can work with law
enforcement to gradually slow the
vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked and the
vehicle alarm sounds, a notification by text,
e-mail, or phone call will be sent. If the
vehicle is stolen, an OnStar Advisor can work
with authorities to recover the vehicle.

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360 OnStar
Vehicle and Power Issues
OnStar services require a vehicle electrical
system, wireless service, and GPS satellite
technologies to be available and operating
for features to function properly. These
systems may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into the
electrical architecture of the vehicle. Do not
add any electrical equipment. SeeAdd-On
Electrical Equipment 0254. Added electrical
equipment may interfere with the operation
of the OnStar system and cause it to not
operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the vehicle
without further notice or consent. These
updates or changes may enhance or
maintain safety, security, or the operation
of the vehicle or the vehicle systems.
Software updates or changes may affect or
erase data or settings that are stored in the
vehicle, such as saved navigation
destinations or pre-set radio stations.
Neither OnStar nor GM is responsible for
any affected or erased data or settings. These updates or changes may also collect
personal information. Such collection is
described in the OnStar privacy statement or
separately disclosed at the time of
installation. These updates or changes may
also cause a system to automatically
communicate with GM servers to collect
information about vehicle system status,
identify whether updates or changes are
available, or deliver updates or changes. An
active OnStar agreement constitutes consent
to these software updates or changes and
agreement that either OnStar or GM may
remotely deliver them to the vehicle.
Privacy
The complete OnStar Privacy Statement may
be found at www.onstar.com (U.S.),
or www.onstar.ca (Canada). We recommend
that you review it. If you have any
questions, call 1-888-4ONSTAR
(1-888-466-7827) or press
Qto speak with
an Advisor. Users of wireless
communications are cautioned that the
privacy of any information sent via wireless
cellular communications cannot be assured.
Third parties may unlawfully intercept or
access transmissions and private
communications without consent.
OnStar - Software Acknowledgements
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit
https://opensource.lge.com. In addition to
the source code, all referred license terms,
warranty disclaimers, and copyright notices
are available for download. This offer is valid
for a period of three years after our last
shipment of this product. This offer is valid
to anyone in receipt of this information.
*Provided through LG Electronics Inc., who is
solely responsible for provisions of related
OSS compliance.

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362 Connected Services
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myBuick mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, by using the myBuick mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app to
compatible Apple and Android smartphones.
Buick users can access the following services
from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map
(U.S. market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
.Request Roadside Assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with Buick on social media.
Features are subject to change. For myBuick
mobile app information and compatibility,
see my.buick.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.

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364 Index
IndexA
About Driving the Vehicle . . . . . . . . . . . . . . . . . .2
Accessories and Modifications . . . . . . . . . . . 256
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . 206
Adaptive Cruise Control . . . . . . . . . . . . . . . . . . .218
Add-On Electrical Equipment . . . . . . . . . . . . . 254
Additional InformationOnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Additional Maintenance and Care . . . . . . . . 334
Adjustments Lumbar, Front Seats . . . . . . . . . . . . . . . . . . . . 38
Agreements Trademarks and License . . . . . . . . . . . . . . . . 173
Air Cleaner/Filter, Engine . . . . . . . . . . . . . . . . 265
Air Conditioning . . . . . . . . . . . . . . . . . . . . . 182, 184
Air Filter
Life System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Air Filter, Passenger Compartment . . . . . . . 188
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
How Does an Airbag Restrain? . . . . . . . . . . 56
Passenger Sensing System . . . . . . . . . . . . . . 57
What Makes an Airbag Inflate? . . . . . . . . . 56
What Will You See after an AirbagInflates? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
When Should an Airbag Inflate? . . . . . . . . 55
Where Are the Airbags? . . . . . . . . . . . . . . . . 53 Airbags
Adding Equipment to the Vehicle . . . . . . . 61
Passenger Status Indicator . . . . . . . . . . . . . . 99
Readiness Light . . . . . . . . . . . . . . . . . . . . . . . . . 98
Servicing Airbag-Equipped Vehicles . . . . . . 60
System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Alarm
Vehicle Security . . . . . . . . . . . . . . . . . . . . . . . . 25
Alert Lane Change . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Rear Cross Traffic . . . . . . . . . . . . . . . . . . . . . . 233
Side Blind Zone (SBZA) . . . . . . . . . . . . . . . . . 239
All-Season Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 292
All-Wheel Drive System . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
All-Wheel Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 276
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Antenna
Multi-band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Antilock Brake System (ABS) . . . . . . . . . . . . . . 212 Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . 102
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Apple CarPlay and Android Auto . . . . . . . . . 163
Armrest
Rear Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Assistance Program, Roadside . . . . . . . . . . . . 348