phone BUICK LACROSSE 2009 Owner's Guide

Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company
and policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through
the information they will need. If they ask for
a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee.
In some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair
using aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine
GM parts, even if your insurance coverage does not
pay the full cost.
If another party’s insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
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To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have
access to the vehicle or the EDR.
GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by
law. Data that GM collects or receives may also be used
for GM research needs or may be made available to
others for research purposes, where a need is shown
and the data is not tied to a specic vehicle or
vehicle owner.
OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and
use. See alsoOnStar
®System on page 2-39in this
manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
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Chemical Paint Spotting...................................5-97
Child Restraints
Child Restraint Systems...............................1-37
Infants and Young Children...........................1-33
Lower Anchors and Tethers for Children..........1-41
Older Children.............................................1-29
Securing a Child Restraint in a Rear
Seat Position...........................................1-47
Securing a Child Restraint in the Center
Front Seat Position...................................1-49
Securing a Child Restraint in the Right
Front Seat Position...................................1-50
Where to Put the Restraint...........................1-40
Chime Level Adjustment.................................3-113
Cigarette Lighter.............................................3-21
Cleaning
Aluminum or Chrome-Plated Wheels..............5-96
Exterior Lamps/Lenses.................................5-94
Fabric/Carpet..............................................5-91
Finish Care.................................................5-94
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-92
Interior.......................................................5-90
Leather......................................................5-92
Tires..........................................................5-97
Underbody Maintenance...............................5-97
Washing Your Vehicle...................................5-93
Weatherstrips..............................................5-93
Windshield and Wiper Blades........................5-95Climate Control System...................................3-21
Air Filter, Passenger Compartment.................3-29
Dual Automatic............................................3-25
Outlet Adjustment........................................3-28
Clock, Setting.................................................3-82
Collision Damage Repair..................................7-12
Compact Spare Tire........................................5-89
Compass.......................................................3-54
Content Theft-Deterrent....................................
2-17
Control of a Vehicle.......................................... 4-3
Convenience Net............................................2-48
Coolant
Engine.......................................................5-25
Engine Temperature Gage............................3-38
Engine Temperature Warning Light.................3-38
Low Warning Light.......................................3-39
Cooling System..............................................5-24
Courtesy Lamps.............................................3-16
Cruise Control................................................3-10
Cruise Control Light........................................3-43
Cupholders....................................................2-47
Customer Assistance Information
Courtesy Transportation................................7-10
Customer Assistance for Text Telephone
(TTY) Users.............................................. 7-6
Customer Assistance Offices........................... 7-6
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-7
Reporting Safety Defects to
General Motors........................................7-15
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Passenger Airbag Status Indicator.....................3-34
Passenger Compartment Air Filter.....................3-29
Passenger Sensing System..............................1-61
Passing.........................................................4-12
PASS-KEY
®III+ Electronic Immobilizer...............2-18
PASS-Key®III Electronic Immobilizer
Operation...................................................2-19
Perchlorate Materials Requirements,
California..................................................... 5-4
Perimeter Lighting...........................................3-18
Phone
Bluetooth
®..................................................3-99
Power
Door Locks.................................................. 2-9
Electrical System.........................................5-99
Lumbar Controls........................................... 1-3
Reduced Engine Light..................................3-44
Retained Accessory.....................................2-22
Seat ............................................................ 1-2
Steering Fluid.............................................5-34
Windows....................................................2-15
Pressure Cap.................................................5-31
Privacy..........................................................7-17
Event Data Recorders..................................7-17
Navigation System.......................................7-18
OnStar .......................................................7-18
Radio Frequency Identication.......................7-18
Programmable Automatic Door Unlock...............2-10
R
Radiator Pressure Cap....................................5-31
Radio Frequency Identication (RFID),
Privacy......................................................7-18
Radio(s)........................................................3-83
Radios
Reception.................................................3-112
Setting the Clock.........................................3-82
Theft-Deterrent..........................................3-110
Rear Assist Handle Reading Lamps...................3-18
Rear Door Security Locks................................2-11
Rearview Mirror, Automatic Dimming..................2-35
Rearview Mirrors.............................................2-35
Reclining Seatbacks.......................................... 1-4
Recommended Fluids and Lubricants.................6-11
Recreational Vehicle Towing.............................4-26
Reduced Engine Power Light............................3-44
Remote Keyless Entry (RKE) System.................. 2-3
Remote Keyless Entry (RKE) System,
Operation..................................................... 2-4
Remote Vehicle Start........................................ 2-7
Removing the Flat Tire and Installing
the Spare Tire.............................................5-79
Removing the Spare Tire and Tools...................5-78
Replacement Bulbs.........................................5-52
Replacement Parts, Maintenance......................6-13
Replacement, Windshield.................................5-53
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