onstar BUICK LACROSSE 2010 Owner's Guide

Customer Information 12-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 12-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 12-3
Customer Assistance for Text Telephone (TTY) Users . . . . . 12-4
Online Owner Center . . . . . . . . 12-4
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 12-5
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . 12-6
Scheduling Service Appointments . . . . . . . . . . . . . . 12-8
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 12-8
Collision Damage Repair . . . 12-10
Service Publications Ordering Information . . . . . . 12-12
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 12-13
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 12-14
Reporting Safety Defects to General Motors . . . . . . . . . . . 12-14
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 12-15
Event Data Recorders . . . . . . 12-15
OnStar
®. . . . . . . . . . . . . . . . . . . . 12-16
Navigation System . . . . . . . . . 12-16
Radio Frequency Identification (RFID) . . . . . . . 12-16
Radio Frequency Statement . . . . . . . . . . . . . . . . . 12-16
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of your vehicle will be
resolved by your GM dealer's sales
or service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.

12-4 Customer Information
Canada—Customer
Assistance
General Motors of Canada Limited
Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas —Customer
Assistance
Please contact the local General
Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands) —Customer
Assistance
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-83-BUICK. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/
buick
Information and services
customized for your specific
vehicle —all in one convenient
place.
.Digital owner manual, warranty
information, and more
.Online service and maintenance
records
.Find Buick dealers for service
nationwide
.Exclusive privileges and offers
.Recall notices for your specific
vehicle
.OnStar®and GM Cardmember
Services Earnings summaries

Customer Information 12-7
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service:Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identification before this service
is given.
.Emergency Tow From a Public
Road or Highway: Tow to
the nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in
sand, mud, or snow.
.Flat Tire Change: Service is
provided to change a flat tire
with the spare tire. The spare
tire, if equipped, must be in good
condition and properly inflated.
It is the owner's responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
.Battery Jump Start: Service is
provided to jump start a dead
battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
six request limit per year.
Additional travel information
is also available. Allow
three weeks for delivery.

12-16 Customer Information
GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms
and Conditions for information on
data collection and use. See also
OnStar
®Systemon page 4‑43in
this manual for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
Rules and with RSS-210/211 of
Industry and Science Canada.
Operation is subject to the following
two conditions:
1. The device may not cause interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

i-8 INDEX
O
Object Detection, Side BlindZone Alert (SBZA) . . . . . . . . . . . 8-43
Odometer . . . . . . . . . . . . . . . . . . . . . . 4-14
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . 8-6
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 9-11
Engine Oil Life System . . . . . . . 9-13
Messages . . . . . . . . . . . . . . . . . . . . 4-35
Pressure Light . . . . . . . . . . . . . . . . 4-23
Older Children, Restraints . . . . . 2-40
Online Owner Center . . . . . . . . . . 12-4
OnStar
®System . . . . . . . . . . . . . . . 4-43
Operation, Infotainment System . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Overheated Engine Protection Operating Mode . . . 9-21
Overheating, Engine . . . . . . . . . . . 9-20
Overview, Infotainment System . . . . . . . . . . . . . . . . . . . . 6-3, 6-5
P
ParkShifting Into . . . . . . . . . . . . . . . . . . . 8-23
Shifting Out of . . . . . . . . . . . . . . . . 8-25
Park Tilt Mirrors . . . . . . . . . . . . . . . . 1-16
Parking Assist, Ultrasonic . . . . . . . . . . . . . 8-40
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 8-32
Brake and P (Park)
Mechanism Check . . . . . . . . . . 9-28
Over Things That Burn . . . . . . . 8-25
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . 4-16
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Passenger Sensing System . . . 2-32
Perchlorate Materials
Requirements, California . . . . . . 9-3
Phone Bluetooth . . . 6-42, 6-43, 6-46, 6-57
Power Door Locks . . . . . . . . . . . . . . . . . . . 1-10
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Protection, Battery . . . . . . . . . . . . . 5-7
Retained Accessory (RAP) . . . 8-20 Power (cont.)
Seat Adjustment . . . . . . . . . . . . . . . 2-4
Steering Fluid . . . . . . . . . . . . . . . . . 9-22
Windows . . . . . . . . . . . . . . . . . . . . . 1-17
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Privacy Radio FrequencyIdentification (RFID) . . . . . . . 12-16
Program Courtesy Transportation . . . . . . 12-8
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . . 9-2
R
Radio FrequencyIdentification (RFID) . . . . . . . . 12-16
Statement . . . . . . . . . . . . . . . . . . 12-16
Radios AM-FM Radio . . . . . . . . . . . . . . . . . 6-12
CD/DVD Player . . . . . . . . . . . . . . . 6-22
Reception . . . . . . . . . . . . . . . . . . . . 6-18
Satellite . . . . . . . . . . . . . . . . . . . . . . . 6-14