phone BUICK RANDEZVOUS 2007 Owner's Guide

Problem Recommended Action
The wireless headphones
have audio distortion.Verify that the
headphones are facing to
the front of the vehicle,
left and right sides are
indicated on the
headphones to ensure
that the signal is received
properly.
In auxiliary mode, the
picture moves or scrolls.Check the signal coming
from the auxiliary device
and make sure that the
connection and the signal
are good.
DVD Messages
The following errors may be displayed on the
video screen.
Disc Format Error:This message will be
displayed if a disc is inserted upside down, if the
disc is not readable, or if the disc format is
not compatible.
Disc Play Error:This message will be displayed
if the mechanism can not play the disc.
Scratched or damaged discs will cause this error.Region Code Error:This message will be
displayed if the region code of the DVD is not
compatible with the region code of the DVD player.
Load/Eject Error:This message will be
displayed if the disc is not properly loaded or
ejected.
No Disc:This message will be displayed when
the play button is pressed without a disc in
the player.
DVD Distortion
There may be an experience with video distortion
when operating cellular phones, scanners, CB
radios, Global Position Systems (GPS)*, two-way
radios, mobile fax, or walkie talkies.
It may be necessary to turn off the DVD player
when operating one of these devices in or near the
vehicle.
*Excludes the OnStar
®System.
Cleaning the DVD Player
When cleaning the outside DVD faceplate and
buttons, use only a clean cloth dampened
with clean water.
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Cleaning the Video Screen
When cleaning the video screen, use only a clean
cloth dampened with clean water. Use care
when directly touching or cleaning the screen, as
damage may result.
Rear Seat Audio (RSA)
This feature allows rear seat passengers to listen
to any of the sources: radio, cassette tapes, or
CDs. However, the rear seat passengers can only
control the sources that the front seat passengers
are not listening to. For example, rear seat
passengers may listen to and control cassette
tapes or CDs through the headphones while the
driver listens to the radio through the front
speakers. The rear seat passengers have control
of the volume for each set of headphones.
The front seat audio controls always have priority
over the RSA controls. If the front seat
passengers switch the source for the main radio to
a remote source, the RSA will not be able to
control the source. You can operate the rear seat
audio when the main radio is off.If your vehicle has the Rear Seat Entertainment
(RSE) system and the system is on, the rear seat
passengers can listen to the DVDs through the
wired headphone jacks on the RSA system.
The RSE system cannot be controlled with the
RSA system.
If the front seat passengers are listening to the
RSE system through the vehicle’s speakers
and the rear seat passengers are using the wired
headphones to listen to the RSA system, the
BAND button will not access XM™ Satellite Radio
Service.
Primary Radio Controls
The following function is controlled by the main
radio:
PWR (Power):Push this knob twice to turn
RSA off.
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Press BAND to listen to the radio when a cassette
tape or a CD is playing. The inactive cassette
or CD will remain safely inside the radio for future
listening.
The BAND button will not access XM™ Satellite
Radio service when the front seat passengers are
listening to the RSE system through the vehicle’s
speakers and the rear seat passengers are
using the wired headphones to listen to the RSA
system.
P.SET PROG (Preset Program):Press this
button to scan through the preset radio stations
set on the pushbuttons on the main radio.
The radio will go to a preset station stored on the
pushbuttons, play for a few seconds, then go
on to the next preset station. Press this button
again to stop scanning presets. This function
is inactive if the front seat passengers are listening
to the radio.When a cassette tape is playing, press this button
to go to the other side of the tape. This function
is inactive if the front seat passengers are listening
to a cassette tape.
When a CD is playing, press this button to select
the next CD, if multiple CDs are loaded. This
function is inactive if the front seat passengers are
listening to a CD.
VOL
#(Volume):Press this knob lightly so it
extends. Turn the knob to increase or to decrease
the volume. Push the knob back into its stored
position when you are not using it. The upper knob
controls the upper headphones and the lower
knob controls the lower headphones.
PHONES:To listen to the RSA sound, plug the
wired headphones, into these RCA jacks.
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QVOLR(Volume):Press the up or down
arrow to increase or decrease the volume.
QSEEKR:Press the up or the down arrow to
go to the next or to the previous station and
stay there. The sound will mute while seeking.
The radio will only seek stations with a strong
signal that are in the selected band.
When playing a cassette tape or a CD, press the
up arrow to go to the next selection.
BAND:Press this button to switch between FM1,
FM2, AM, or XM1 or XM2 (if equipped).
SCAN:Press this button to scan the stations that
are programmed on the radio preset pushbuttons.
The radio will go to the rst preset station
stored, play for a few seconds, then go on to the
next preset station. Press this button again to
stop scanning. The radio will only scan preset
stations with a strong signal that are in the
selected band.
Radio Reception
You may experience frequency interference and
static during normal radio reception if items
such as cellphone chargers, vehicle convenience
accessories, and external electronic devices
are plugged into the accessory power outlet. If
there is interference or static, unplug the item from
the accessory power outlet.
AM
The range for most AM stations is greater than for
FM, especially at night. The longer range can
cause station frequencies to interfere with each
other. For better radio reception, most AM
radio stations will boost the power levels during
the day, and then reduce these levels during
the night. Static can also occur when things like
storms and power lines interfere with radio
reception. When this happens, try reducing the
treble on your radio.
297

The heavier the rain, the harder it is to see.
Even if your windshield wiper blades are in good
shape, a heavy rain can make it harder to see
road signs and traffic signals, pavement markings,
the edge of the road, and even people walking.
It is wise to keep your wiping equipment in
good shape and keep your windshield washer uid
reservoir lled with washer uid. Replace your
windshield wiper inserts when they show signs of
streaking or missing areas on the windshield,
or when strips of rubber start to separate from the
inserts.
{CAUTION:
Wet brakes can cause accidents. They
may not work as well in a quick stop and
may cause pulling to one side. You could
lose control of the vehicle.
After driving through a large puddle of
water or a car wash, apply your brake pedal
lightly until your brakes work normally.Driving too fast through large water puddles or
even going through some car washes can cause
problems, too. The water may affect your
brakes. Try to avoid puddles. But if you cannot, try
to slow down before you hit them.
Hydroplaning
Hydroplaning is dangerous. So much water can
build up under your tires that they can actually ride
on the water. This can happen if the road is wet
enough and you are going fast enough. When your
vehicle is hydroplaning, it has little or no contact
with the road.
Hydroplaning does not happen often. But it can
if your tires do not have much tread or if the
pressure in one or more is low. It can happen if a
lot of water is standing on the road. If you can
see reections from trees, telephone poles,
or other vehicles, and raindrops dimple the water’s
surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds.
There just is not a hard and fast rule about
hydroplaning. The best advice is to slow down
when it is raining.
319

Customer Assistance and Information....... 492
Customer Satisfaction Procedure............... 492
Online Owner Center................................. 495
Customer Assistance for Text
Telephone (TTY) Users.......................... 496
Customer Assistance Offices..................... 496
GM Mobility Reimbursement Program........ 497
Roadside Assistance Program................... 498
Courtesy Transportation............................. 501
Vehicle Data Collection and Event
Data Recorders...................................... 503
Collision Damage Repair........................... 504Reporting Safety Defects............................ 508
Reporting Safety Defects to the
United States Government..................... 508
Reporting Safety Defects to the
Canadian Government............................ 509
Reporting Safety Defects to
General Motors...................................... 509
Service Publications Ordering
Information............................................. 510
Section 7 Customer Assistance Information
491

STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satised with your new
vehicle. However, in the United States, if you
continue to remain unsatised after following the
procedure outlined in Steps One and Two, you
should le with the BBB Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation of the
New Vehicle Limited Warranty. Although you may
be required to resort to this informal dispute
resolution program prior to ling a court action, use
of the program is free of charge and your case will
generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.You may contact the BBB Auto Line Program using
the toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
493

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your GM
ownership needs. Specic vehicle information
can be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual.
Keep track of your vehicle’s service history
and maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges
only available to members.
Refer to www.MyGMLink.com on the web for
updated information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
495

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use Text
Telephones (TTYs), Buick has TTY equipment
available at its Customer Assistance Center. Any
TTY user can communicate with Buick by
dialing: 1-800-83-BUICK. TTY users in Canada
can dial 1-800-263-3830.
Customer Assistance Offices
Buick encourages customers to call the toll-free
number for assistance. However, if a customer
wishes to write or e-mail Buick, the letter should be
addressed to:
United States — Customer Assistance
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))Roadside Assistance: 1-800-252-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
496

Overseas — Customer Assistance
Please contact the local General Motors
Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your
vehicle, such as hand controls or a wheelchair/
scooter lift.
The offer is available for a very limited period of
time from the date of vehicle purchase/lease.
For more details, or to determine your vehicle’s
eligibility, visit gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
General Motors of Canada also has a Mobility
Program. Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call 1-800-263-3830.
497