service BUICK REGAL 1994 Workshop Manual

Section E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in
the columns indicated. When completing the
Maintenance Performed column, insert the numbers from the
Schedule
I or Schedule I1 maintenance charts
which correspond
to the maintenance performed. Also,
you should retain all maintenance receipts. Your owner
information portfolio is
a convenient place to store
them.
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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I
Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED
BY READING
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Part 8 Customer Assistance Information
Here you will find out how to contact Buick if you need assistance. This Part also tells you how to obtain service
publications and how to report any safety defects.
Part 8 includes:
Customer Satisfaction Procedure ...................................................... 283
Assistance for Hearing/Speech Impaired ................................................ 285
Reporting Safety Defects ............................................................ 285
Courtesy Transportation ............................................................. 286
RoadsideAssistance ................................................................ 287
ServicePublications ................................................................ 288
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any concern with the sales
transaction or the operation of your vehicle
will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur.
If your
concern has not been resolved to your satisfaction, the
following steps should be taken: STEP
ONE -- Discuss your concern
with a member of
dealership management. Normally concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service, or Parts Manager,
contact the owner of the dealership or the General
Manager.
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REPORTING SAFETY DEFECTS
TO GENERAL
MOTORS
In addition to notifying NHTSA (or Transport Canada)
in-a situation
like this, we certainly hope you’ll notify
us. Please call us at 1-800-521-7300, or write:
Buick Motor Division, Customer Assistance Center
902
E. Hamilton Avenue
Flint, MI 48550.
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center 1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Courtesy Transportation
To Buick Motor Division, Quality Means Service -- and
service means “keeping you
on the road.”
Included
with your 1994 Buick new car warranty, (36
months, or 36,000 miles), is Courtesy Transportation, a
program which will provide Buick retail customers with:
- Reimbursement toward a loaner vehicle, courtesy of
Buick Motor Division, for up to five days for
vehicles requiring overnight warranty repairs. Also,
reimbursement up to
$30 a day (5 days maximum)
may be available for the cost of a rental car, bus or
even a cab.
- A free one-way shuttle ride up to 10 miles from the
dealership is available for customers whose vehicles
require same-day warranty repairs.
Courtesy Transportation is Buick’s way of extending the
Premium Service you’ve come to expect for Buick and
it’s 3,000 dealers. Please review the Courtesy
Transportation glove-box card contained in your
vehicle, or consult your Buick dealer for details.
In Canada, please consult your GM Dealer for
information on Courtesy Transportation.
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Roadside Assistance
Buick Motor Division is proud to offer Buick Roadside
Assistance to customers for vehicles covered under the
new car warranty during the,36 month/36,000 mile
(whichever comes first).
Our commitment to Buick owners has always included
superior service through our network of 3,000 Buick
dealers. Buick Roadside Assistance provides an extra
measure of convenience and security providing once
again that Buick is “The Next Symbol for Quality in
America.” For details
of Buick
Roadside Assistance, please consult
your Buick Roadside Assistance owner booklet included
with your owner’s manual. For needed assistance, call
the Buick Roadside Assistance toll-free hotline:
1-800-252-
1 1 12.
Canada Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by
the dealer or call
1-800-268-6800 for emergency services.
Buick Roadside Assistance:
- Provides owners with access to minor repairs or
towing for disabled vehicles.
- Takes the anxiety out of uncertain situations by
providing easy access to service professionals trained
to work with Buick owners, 24-hour a day, 365 days
a year, including weekends and holidays.
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Service Publications ’
Information on how to obtain Product Service
Publications, .Subscriptions and Indexes as described
below is applicable only in the fifty
U.S. states (and the
District of Columbia) and only for cars and light trucks
with
GVWR less than 10,000 pounds (4 536 kg).
In Canada, information pertaining to Product Service
Bulletins and Indexes can be obtained by writing
to:
General Motors of Canada Limited
Service Publications Department 1908 Colonel Sam Dr.
Oshawa, Ontario
L 1 H 8P7
Buick regularly sends its dealers useful service bulletins
about Buick products. Buick monitors product
performance in the field. We then prepare bulletins for
servicing our products better. Now, you can get these
bulletins too. Bulletins cover various subjects.
Some pertain to the
proper use and care
of your vehicle. Some describe
costly repairs. Others describe inexpensive repairs which, if done on time
with the latest parts, may avoid
future costly repairs. Some bulletins tell a technician
how to repair a new or unexpected condition. Others
describe a quicker way to fix your vehicle. They can
help a technician service your vehicle better.
Most bulletins apply to conditions affecting a small
number of cars or trucks. Your Buick dealer or a
qualified technician may have to determine
if a specific
bulletin applies to your vehicle.
You can subscribe to all Buick bulletins. This way you’ll
get them as
they come out. You can wait a while and get
an index
to the bulletins. You can also get individual
bulletins. However, you’ll need the index
to identify
them.
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Subscriptions What You’ll Find
in the Index:
You can subscribe to all GM Product Service
Publications (PSP’s). This
will include bulletins for all
cars sold by GM and will not be limited
to PSP’s
applicable
to any particular model. When you buy a
subscription, you will receive the PSP’s in periodic
mailings, shortly after they come out.
A subscription
entitles you to all PSP’s published by GM during the
model year. You can purchase a subscription and get
pricing information by calling Helm at
1-800-782-4356.
Individual PSP’s
If you don’t want to buy all the PSP’s issued by GM for
all models
in the model year, you can buy individual
PSP’s, such as those which may pertain to a particular
model.
To do this, you will first need to see our index of
PSP’s. It provides a variety of information. Here’s what
you’ll find in the index and how you can get one:
A list of all PSP’s published by GM in a model year
( 1990 or later). PSP’s covering all models of GM
cars are listed
in the same index.
Ordering information so you can buy the specific
PSP’s you may want.
Price information for the PSP’s you may want to
buy.
How You Can Get an Index:
Indexes are published periodically. Most of the PSP’s
which could potentially apply to the most recent GM
models
will be listed in the most recent publication for
that model year. This means you may want to wait until
the end of the model year before ordering an index, if
you are interested in buying PSP’s pertaining
to a
current model year car or truck.
Some PSP’s pertaining to a particular model year
vehicle may be published
in later years, and these would
be listed in the later year’s index. When you order an
index for a model year that
is not over yet, we’ll send
you the most recently published issue. Check the
ordering form for indexes for earlier model years.
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Cut out the ordering form, fill it out, and mail it in. We
will then
see to it that an index is mailed to you. There is
no charge for indexes for the 1990- 1994 model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a
subscription, just call toll-free and
we’ll be happy to
send
you one. Automated recording equipment will take
your name and mailing address. The number
to call is
1-800-551-4123,
Copies at Participating Dealers
Copies of Indexes and individual PSP’s are at your
participating Buick dealer.
You can ask to see them.
A VERY IMPORTANT REMINDER: These PSP’s are
meant for technicians. They are not meant for the
“do-it-yourselfer.” Technicians have the equipment,
tools, safety instructions, and know-how
to do a job
quickly and safely.
Buick Service Publications
You can get these by using the order form:
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Identification Label. Service Parts .................. 253
Identification Number. Vehicle (VIN)
................ 253
Idling Your Engine
................................ 91
Indicators. Warning Lights and Gages
................ 112
Infant Restraint
................................... 52
Inflation. Tire
................................... 237
Instrument Panel
................................ 1 1 1
Jack. Tire ..................................... 196
Jump Starting ................................... 173
Keyless Entry System. Remote
..................... 74
Key ............................................ 70
Ignition Positions
.............................. 80
PASS Security System .......................... 78
Label. Service Parts Identification
.................. 253
Lane Change Indicator ............................. 94
LapBelt ........................................ 40
Lap-Shoulder Belt
Front
........................................ 27
Rear
...................................... 41. 44
Leather Cleaning ................................ 247
Leaving Your Vehicle
.............................. 89
Lighter. Cigarette ................................ 1 10
Lights
Air Bag Readiness
............................. 35
Courtesy .................................... 105 Daytime Running
............................. 103
Fog
........................................ 103
Headlights
................................... 103
“On” Warning
................................ 103
Operation
.................................... 95
Reading
..................................... 104
Removmg and Replacing Bulbs 231
Wdrning
..................................... 112
Loading Your Vehicle
............................ 234
Locks
.......................................... 71
Long Distance Driving
............................ 157
Loss of Control ................................. 151
Lubricants and Fluids, Recommended
................ 279
k ..................
Luggagecarrier ................................. 111
Maintenance
Inspections
.................................. 277
Materials
.................................... 252
Record
...................................... 281
Schedule
.................................... 263
Underbody
.................................. 250
Malfunction Indicator Lamp (Service Engine Soon)
..... 120
Manualseat ..................................... 14
Master Cylinder. Brake ........................... 228
Mirrors
........................................ 106
Mountain Driving ................................ 159
Net.
Convenience ............................... 108
Neutral Gear Position .............................. 85
New Vehicle Break-In ............................. 79
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NightDriving ................................... 152
Number. Vehicle Identification (VIN)
................ 253
Octane Requirements
........................... 209
Odometer
...................................... 1 11
Oil. Engine ..................................... 214
Off-Road Recovery
.............................. 149
Change
..................................... 218
Quality
..................................... 2 16
Warning Light
................................ 117
Overheated Engine
............................... 187
Overdrive. Automatic
............................. 85
Paint Spotting
.................................. 251
Park Position
.................................... 84
Parking Park. Shifting Into
................................ 87
Over Things That Burn
.......................... 90
With the Engine Running ........................ 91
Passing
........................................ 14 9
PASS-Key Security System ......................... 78
Polishing and Waxing
............................ 248
Antenna
..................................... 136
DoorLocks
................................... 73
Mirrors
..................................... 106
Seats
........................................ 15
Brake ........................................ 87
With a Trailer
................................ 169
Power Steering
..................................... 146
Steering Fluid
................................ 226
Windows
..................................... 92
Pregnancy. Safety Belts Use ........................ 38
Problems on the Road ............................ 171
Publications. Service
............................. 288
Radiator Overheating
............................ 187
Radiator Pressure Cap
............................ 225
Radio
......................................... 125
Reading Lights
.................................. 104
Rear Window Defogger
................... ! ....... 125
Reclining Seatbacks
............................... 16
Remote Keyless Entry System ....................... 74
Remote Trunk Release
............................. 73
Replacing Brake System Parts
............................ 230
Lights Bulbs
........................ 1 ........ 231
Safety Belts
................................... 68
Tires
....................................... 239
Wheels
..................................... 242
Reporting Safety Defects
.......................... 285
Restraint System. Supplemental (Air Bag)
............. 33
Restraint Systems
................................. 19
Restraints. Child
.................................. 52
Restraints. Head
.................................. 17
Reverse Gear Position
............................. 84
Roadside Assistance
.............................. 287
Rocking Your Vehicle
............................ 206
Rotation. Tire
................................... 238
Running Your Engine While Parked
.................. 91
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