BUICK REGAL 1995 Owners Manual

~ Maintenance Record
ODOMETER
READING SERVICED
BY MAINTENANCE PERFORMED
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Maintenance Record
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Maintenance Record
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Section 8 Customer Assistance Information
Here you will find out how to contact Buick if you need
assistance. This section also tells you
how to obtain
service publications and how to report any safety
defects. This section includes information on: Customer
Satisfaction Procedure, Customer Assistance for
Hearing or Speech Impaired, BBB Auto Line
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Alternative Dispute Resolution Program, Reporting
Safety Defects, Roadside Assistance, and Service
Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any concern
with the sales
transaction or the operation of your vehicle will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken: STEP
ONE -- Discuss your concern
with a member of
dealership management. Normally, concerns can often
be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service, or Parts
Manager, contact
the owner of the dealership or the
General Manager.
STEP TWO
-- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership
without further help,
contact the Buick Customer Assistance Center by
calling 1-800-52 1-7300.
In Canada, contact GM of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In Mexico, call (525) 254-3777. In Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993 (Spanish).
In the U.S. Virgin Islands, call 1-800-496-9994. In all
other overseas locations, contact GM North American
Export Sales
in Canada by calling 1-905-644-4 1 12.
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For prompt assistance, please have the following
information available to give the Customer Assistance
Representative:
a Your name, address, home and business telephone
numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the left top of the instrument panel and visible
through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call the toll-free number listed
previously
in order to give your inquiry prompt
attention. However,
if you wish to write Buick, write to:
Buick Motor Division
Customer Assistance Center
902 E. Hamilton Avenue
Flint, MI 48550 Refer
to your
Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM
Overseas offices.
When contacting Buick, please remember that your
concern
will likely be resolved in the dealership, using the
dealershp’s Facilities, equipment and personnel, That is why
we suggest
you follow Step One first if you have a concern.
Customer Assistance for the Hearing
or Speech Impaired (TDD)
To assist customers who have hearing difficulties, Buick
has installed special
TDD (Telecommunication Devices
for
the Deaf) equipment at its Customer Assistance
Center.
Any hearing or speech impaired customer who
has access to a TDD or
a conventional teletypewriter
(TTY) can communicate with Buick by dialing:
1-800-TD-BUICK. (TDD users in Canada can dial
1-800-263-3830.)
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GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution Program*
“’This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation
in this
program.
Both Buick and your Buick dealer are committed to
making sure you are completely satisfied with
your new
vehicle. Our experience has shown that, if
a situation
arises where
you feel your concern has not been
adequately addressed,
the Customer Satisfaction
Procedure described earlier in this section is very
successful.
There may be instances where an impartial third-party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements Buick voluntarily participates
in BBB
AUTO LINE. BBB
AUTO LINE is an
out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufkturers. This program
is available free of charge
to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure,
you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and a statement of the nature
of your complaint.
Eligibility is limiteci by vehicle age and mileage, and
other factors.
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We prefer you utilize the Customer Satisfaction
Procedure before
you resort to AUTO LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Buick. If this mediation is
unsuccessful, an informal hearing
will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make
a decision which you may
accept or reject. If
you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from
the time you file
a claim until a decision is made.
Some state laws
may require you to use this program
before filing
a claim with a state-run arbitration program
or
in the courts. For further information, contact the
BBB at
1 -80O-95-5 100 or the Buick Customer
Assistance Center at 1-800-52 1-7300.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death,
you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123
in the
Washington, D.C. area)
or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C.
20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has
a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada Box 8880
Ottawa, Ontario
K 1 G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS Courtesy Transportation
To Buick Motor Division, Quality Means
Service -- and
service means “keeping you on the road.’’
Included with your 1995 Buick new car warranty,
(36 months, or 36,000 miles),
is Courtesy
Transportation, a program which will provide
Buick retail customers with:
- Reimbursement toward a loaner vehicle, courtesy of
Buick Motor Division, for up to five days for
vehicles requiring overnight warranty repairs. Also.
reimbursement up to $30 a day (five days maxirnum)
may be available for
the cost of a rental car, bus or
even
a cab.
- A free one-way shuttle ride up to 10 miles from the
dealership is available for customers whose vehicles
require same-day warranty repairs.
Courtesy Transportation
is Buick’s way of extending the
Premium Service you’ve come
to expect from Buick
and its
3,000 dealers. Please review the Courtesy
Transportation glove-box card contained
in your
vehicle, or consult your Buick dealer for details.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
In
addition to notifying NHTSA (or Transport Canaaa)
in a situation like this, we certainly hope you’ll notify
us. Please call us at
1-800-52 1-7300, or write:
Buick Motor Division
Customer Assistance Center
902 E. Hamilton Avenue
Flint,
MI 48550
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario L
1 H 8P7
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Roadside Assistance
Buick Motor Division is proud to offer Buick Roadside
Assistance to customers for vehicles covered under the
36 month/36,000 mile new car warranty (whichever
comes first).
Our commitment to Buick owners has always included superior service through our network of
3,000 Buick
dealers. Buick Roadside Assistance provides an extra
measure
of convenience and security.
Buick Roadside Assistance:
- Provides owners with access to minor repairs or
towing for disabled vehicles.
- Takes the anxiety out of uncertain situations by
providing easy access to service professionals trained
to work
with Buick owners, 24 hours a day, 365 days
a year, including weekends and holidays.
For details on Buick Roadside Assistance, please consult
your Buick Roadside Assistance owner booklet included
with your owner’s manual. For needed assistance,
call
the Buick Roadside Assistance toll-free hotline:
1-800-252-
1 1 12.
Canada Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by
the dealer or call
1-800-268-6800 for emergency services.
Service and Owner Publications
Service manualsI service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
U.S. 1-800-551-4123
Canada 1-800-668-5539
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