phone BUICK VERANO 2012 Owner's Guide

Black plate (38,1)Buick Verano Owner Manual - 2012 - CRC - 1/10/12
7-38 Infotainment System
Delete:This command is used to
delete individual name tags.
Delete All Name Tags: This
command deletes all stored name
tags in the Hands-Free Calling
Directory and the Destinations
Directory.
Using the “Store”Command
1. Press
b/g. The system
responds “Ready,”followed by
a tone.
2. Say “Store.”
3. Say the phone number or group of numbers you want to store all
at once with no pauses, then
follow the directions given by the
system to save a name tag for
this number.
Using the “Digit Store” Command
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the last
number. To hear all of the numbers
recognized by the system, say
“Verify”
at any time.
1. Press
b/g. The system
responds “Ready,”followed by
a tone.
2. Say “Digit Store.”
3. Say each digit, one at a time, that you want to store. After
each digit is entered, the system
repeats back the digit it heard
followed by a tone. After the last
digit has been entered, say
“Store,” and then follow the
directions given by the system to
save a name tag for this number.
Using the “Delete”Command
1. Press
b/g. The system
responds “Ready,”followed by
a tone.
2. Say “Delete.”
3. Say the name tag you want to delete. Using the
“Delete All Name Tags”
Command
This command deletes all stored
name tags in the Hands-Free
Calling Directory and the
Destinations Directory.
To delete all name tags:
1. Press
b/g.The system
responds “Ready,”followed by
a tone.
2. Say “Delete all name tags.”
Listing Stored Numbers
The list command will list all the
stored numbers and name tags.
Using the “List”Command
1. Press
b/g. The system
responds “Ready,”followed by
a tone.
2. Say “Directory.”
3. Say “Hands-Free Calling.”
4. Say “List.”

Black plate (39,1)Buick Verano Owner Manual - 2012 - CRC - 1/10/12
Infotainment System 7-39
Making a Call
Calls can be made using the
following commands.
Dial or Call:The dial or
call command can be used
interchangeably to dial a phone
number or a stored name tag.
Digit Dial: This command allows
a phone number to be dialed by
entering the digits one at a time.
Re-dial: This command is used to
dial the last number used on the cell
phone.
Using the “Dial”or“Call”
Command
1. Press
b/g. The system
responds “Ready,”followed by
a tone.
2. Say “Dial”or“Call.”
3. Say the entire number without pausing or say the name tag.
Once connected, the person called
will be heard through the audio
speakers. Using the
“Digit Dial” Command
The digit dial command allows a
phone number to be dialed by
entering the digits one at a time.
After each digit is entered, the
system repeats back the digit it
heard followed by a tone.
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the last
number.
To hear all of the numbers
recognized by the system, say
“Verify” at any time.
1. Press
b/g. The system
responds “Ready,”followed by
a tone.
2. Say “Digit Dial.”
3. Say each digit, one at a time, that you want to dial. After each
digit is entered, the system
repeats back the digit it heard
followed by a tone. After the
last digit has been entered,
say “Dial.” Once connected, the person called
will be heard through the audio
speakers.
Using the
“Re-dial”Command
1. Press
b/g. The system
responds “Ready,”followed by
a tone.
2. After the tone, say “Re-dial.”The
system dials the last number
called from the connected cell
phone.
Once connected, the person called
will be heard through the audio
speakers.
Receiving a Call
When an incoming call is received,
the audio system mutes and a ring
tone is heard in the vehicle.
.Pressb/gto answer the call.
.Press$/ito ignore a call.

Black plate (40,1)Buick Verano Owner Manual - 2012 - CRC - 1/10/12
7-40 Infotainment System
Call Waiting
Call waiting must be supported on
the cell phone and enabled by the
wireless service carrier.
.Pressb/gto answer an
incoming call when another call
is active. The original call is
placed on hold.
.Pressb/gagain to return to
the original call.
.To ignore the incoming call, no
action is required.
.Press$/ito disconnect the
current call and switch to the call
on hold.
Three-Way Calling
Three-way calling must be
supported on the cell phone and
enabled by the wireless service
carrier.
1. While on a call, press
b/g.
2. Say “Three-way call.” 3. Use the dial or call command to
dial the number of the third party
to be called.
4. Once the call is connected, press
b/gto link all callers
together.
Ending a Call
Press$/ito end a call.
Muting a Call
During a call, all sounds from inside
the vehicle can be muted so that the
person on the other end of the call
cannot hear them.
To mute a call, press
b/g, and
then say “Mute Call.”
To cancel mute, press
b/g, and
then say “Un-mute Call.”
Transferring a Call
Audio can be transferred between
the Bluetooth system and the cell
phone. The cell phone must be paired
and connected with the Bluetooth
system before a call can be
transferred. The connection process
can take up to two minutes after the
ignition is turned to ON/RUN.
To Transfer Audio from the
Bluetooth System to a Cell Phone
During a call with the audio in the
vehicle:
1. Press
b/g.
2. Say “Transfer Call.”
To Transfer Audio to the Bluetooth
System from a Cell Phone
During a call with the audio on the
cell phone, press
b/g. The audio
transfers to the vehicle. If the audio
does not transfer to the vehicle, use
the audio transfer feature on the
cell phone. See your cell phone
manufacturer's user guide for more
information.

Black plate (41,1)Buick Verano Owner Manual - 2012 - CRC - 1/10/12
Infotainment System 7-41
Voice Pass-Thru
Voice pass-thru allows access to the
voice recognition commands on the
cell phone. See your cell phone
manufacturer's user guide to see if
the cell phone supports this feature.
To access contacts stored in the cell
phone:
1. Press
b/g. The system
responds “Ready,”followed by
a tone.
2. Say “Bluetooth.” This command
can be skipped.
3. Say “Voice.” The system
responds “OK, accessing
.”
The cell phone's normal prompt
messages will go through their cycle
according to the phone's operating
instructions.
Dual Tone Multi-Frequency
(DTMF) Tones
The Bluetooth system can send
numbers and the numbers stored as
name tags during a call. You can
use this feature when calling a
menu-driven phone system.
Account numbers can also be
stored for use.
Sending a Number or Name Tag
During a Call
1. Press
b/g. The system
responds “Ready,”followed by
a tone.
2. Say “Dial.”
3. Say the number or name tag to send.
Clearing the System
Unless information is deleted out of
the in-vehicle Bluetooth system, it
will be retained indefinitely. This
includes all saved name tags in the
phone book and phone pairing
information. For information on how
to delete this information, see the
previous sections on “Deleting a
Paired Phone” and“Deleting
Name Tags.”

Black plate (42,1)Buick Verano Owner Manual - 2012 - CRC - 1/10/12
7-42 Infotainment System
Trademarks and
License Agreements
Manufactured under license
under U.S. Patent #'s: 5,451,942;
5,956,674; 5,974,380; 5,978,762;
6,487,535 & other U.S. and
worldwide patents issued &
pending. DTS and the Symbol are
registered trademarks and DTS
Digital Surround and the DTS logos
are trademarks of DTS Inc. All
Rights Reserved.
Manufactured under license from
Dolby Laboratories. Dolby and the
double-D symbol are trademarks of
Dolby Laboratories.
“Made for iPod and iPhone”means
that an electronic accessory
has been designed to connect
specifically to iPod and has been
certified by the developer to meet
Apple performance standards.
iPod is a trademark of Apple
Computer, Inc., registered in the
U.S. and other countries. iPod, iPod classic, iPod nano, and
iPod touch are trademarks of Apple
Inc., registered in the U.S. and other
countries.
Fees and Taxes
—Subscription fee,
taxes, one time activation fee, and
other fees may apply. Subscription
fee is consumer only. All fees and
programming subject to change.
Subscriptions subject to Customer
Agreement available at
www.xmradio.com. XM™ service
only available in the 48 contiguous
United States and Canada*.
*Canada —Some deterioration
of service may occur in extreme
northern latitudes. This is
beyond the control of XM™
Satellite Radio. Explicit Language
Notice —Channels with frequent
explicit language are indicated with

Black plate (2,1)Buick Verano Owner Manual - 2012 - CRC - 1/10/12
9-2 Driving and Operating
Driving Information
Distracted Driving
Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention
away from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, always
keep your eyes on the road, hands
on the wheel, and mind on the drive.
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
.Watch the road. Do not
read, take notes, or look up
information on phones or other
electronic devices.
.Designate a front seat
passenger to handle potential
distractions.
.Become familiar with vehicle
features before driving, such
as programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
.Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
.Stop or park the vehicle to tend
to children.
.Keep pets in an appropriate
carrier or restraint.
.Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{WARNING
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment section
for more information on using that
system, including pairing and using
a cell phone.
If equipped, refer to the navigation
manual for information on that
system, including pairing and using
a cell phone.

Black plate (44,1)Buick Verano Owner Manual - 2012 - CRC - 1/10/12
9-44 Driving and Operating
At a minimum, E85 should meet
ASTM Specification D 5798 or
CGSB Specification 3.512. Filling
the tank with fuel mixtures that
do not meet ASTM or CGSB
specifications can affect driveability
and could cause the malfunction
indicator lamp to come on. As the
outside temperature approaches
freezing, ethanol fuel distributors
should supply winter grade ethanol,
the same as with unleaded
gasoline.
The starting characteristics of
E85 fuel make it unsuitable for use
when temperatures fall below−18°C
(0°F). In the range of −18°C (0°F) to
0°C (32°F), it may take more time to
start the engine.
E85 has less energy per liter
(gallon) than gasoline, so you will
need to refill the fuel tank more
often when using E85 than when
you are using gasoline. See Filling
the Tank on page 9‑44. Notice:
Some additives are not
compatible with E85 fuel and can
harm the vehicle's fuel system.
Do not add anything to E85.
Damage caused by additives
would not be covered by the
vehicle warranty.
Notice: This vehicle was not
designed for fuel that contains
methanol. Do not use fuel
containing methanol. It can
corrode metal parts in the fuel
system and also damage plastic
and rubber parts. That damage
would not be covered under the
vehicle warranty.Filling the Tank
{WARNING
Fuel vapor burns violently and a
fuel fire can cause bad injuries.
To help avoid injuries to you and
others, read and follow all the
instructions on the fuel pump
island. Turn off the engine when
refueling. Do not smoke near fuel
or when refueling the vehicle. Do
not use cellular phones. Keep
sparks, flames, and smoking
materials away from fuel. Do not
leave the fuel pump unattended
when refueling the vehicle. This is
against the law in some places.
Do not re-enter the vehicle while
pumping fuel. Keep children away
from the fuel pump; never let
children pump fuel.

Black plate (46,1)Buick Verano Owner Manual - 2012 - CRC - 1/10/12
9-46 Driving and Operating
Filling a Portable Fuel
Container
{WARNING
Never fill a portable fuel container
while it is in the vehicle. Static
electricity discharge from the
container can ignite the fuel
vapor. You can be badly burned
and the vehicle damaged if this
occurs. To help avoid injury to you
and others:
.Dispense fuel only into
approved containers.
.Do not fill a container while
it is inside a vehicle, in a
vehicle's trunk, pickup bed,
or on any surface other than
the ground.(Continued)
WARNING (Continued)
.Bring the fill nozzle in contact
with the inside of the fill
opening before operating the
nozzle. Contact should be
maintained until the filling is
complete.
.Do not smoke while
pumping fuel.
.Do not use a cellular phone
while pumping fuel.
Towing
General Towing
Information
Only use towing equipment that
has been designed for the vehicle.
Contact your dealer or trailering
dealer for assistance with preparing
the vehicle for towing a trailer.
See the following trailer towing
information in this section:
.For information on driving while
towing a trailer, see “Driving
Characteristics and
Towing Tips.”
.For maximum vehicle and trailer
weights, see “Trailer Towing.”
.For information on equipment to
tow a trailer, see “Towing
Equipment.”

Black plate (1,1)Buick Verano Owner Manual - 2012 - CRC - 1/10/12
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 13-5
Scheduling Service Appointments . . . . . . . . . . . . . . 13-7
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 13-8
Collision Damage Repair . . . . 13-9
Service Publications Ordering Information . . . . . . 13-11
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-12
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-13
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-14
Event Data Recorders . . . . . . 13-14
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-15
Navigation System . . . . . . . . . 13-15
Radio Frequency Identification (RFID) . . . . . . . 13-15
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-15
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Black plate (2,1)Buick Verano Owner Manual - 2012 - CRC - 1/10/12
13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call
1-800-521-7300. In Canada,
contact General Motors of
Canada Customer Care Centre
at 1‐800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage. When contacting Buick, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first.
STEP THREE
—U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior
to filing a court action, use of the
program is free of charge and your
case will generally be heard within 40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.