ESP CADILLAC ATS 2015 1.G Warranty Guide

Black plate (6,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
6 New Vehicle Limited Warranty
Tire Coverage
The tires supplied with your vehicle
are covered by General Motors
against defects in material or
workmanship under the
bumper-to-bumper warranty
coverage. Wear-out is not
considered a defect, and it may
occur before the vehicle warranty
expires. In this case, the owner is
responsible to purchase
replacement tires, or seek coverage
solely from the tire manufacturer.
For vehicles within the
bumper-to-bumper warranty
coverage, defective tires will be
replaced on a prorated adjustment
basis according to the following
mileage-based schedule:Mileage Replacement Percentage Covered by GM
0-12,000 100%
12,001-36,000 Sliding scale starting at 67% at 12,001,
proportionately falling (1.96%/1,000 miles) to 20% at 36,000 miles
36,001-50,000 20% (Buick and Cadillac Only)
36,001+ 0% (Chevrolet and GMC Only)
50,001+ 0% (Buick and Cadillac Only)
Examples: Miles Coverage
6,000 100%
12,000 100%
12,001 67%
18,000 55.25%
24,000 43.5%
30,000 31.75%
36,000 20%
48,000 20% Buick and Cadillac
(0% Chevrolet and GMC)

Black plate (13,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
New Vehicle Limited Warranty 13
ELR-Specific Warranty
For vehicles sold in the United
States, in addition to the
Bumper-to-Bumper Coverage
described previously, General
Motors will warrant certain Extended
Range Electric Vehicle (EREV)
components for each Cadillac ELR,
(hereafter referred to as EREV) for
8 years or 100,000 miles
(160 000 kilometers), whichever
comes first, from the original
in-service date of the vehicle,
against warrantable repairs to the
specific EREV components of the
vehicle.
For vehicles sold in Canada, in
addition to the Base Warranty
Coverage described in the GM
Canadian Cadillac ELR Limited
Warranty, Maintenance and Owner
Assistance booklet, General Motors
of Canada Limited will warrant
certain EREV components for
Cadillac ELR (hereafter referred to
as EREV) for 8 years or
100,000 miles (160,000 kilometers),whichever comes first, from the
original in-service date of the
vehicle, against warrantable repairs
to the specific EREV components of
the vehicle.
This warranty is for Cadillac ELR
vehicles registered and normally
operated in the United States or
Canada, respectively. In addition to
the initial owner of the vehicle, the
coverage described in this EREV
warranty is transferable at no cost to
any subsequent person(s) who
assumes ownership of the vehicle
within the above-described
8 years or 100,000 miles
(160 000 kilometers) term. No
deductibles are associated with this
EREV warranty.
This EREV component warranty is
in addition to the express conditions
and warranties described previously.
The coverage and benefits
described under
“New Vehicle
Limited Warranty” are not extended
or altered because of this special
EREV Component Warranty.
What Is Covered
This EREV warranty covers repairs
to correct any EREV component
defect related to materials or
workmanship occurring during the
8 year or 100,000 miles
(160 000 kilometers) term for the
following:
Towing
During the 8 year or 100,000 miles
(160 000 kilometers) EREV warranty
period, towing is covered to the
nearest Cadillac servicing dealer if
your vehicle cannot be driven
because of a warranted EREV
specific defect. Contact the Cadillac
Roadside Assistance Center for
towing. Refer to the owner manual
for details.
Cadillac ELR Coverage
Propulsion Battery Warranty
Policy
Like all batteries, the amount of
energy that the high-voltage
“propulsion” battery can store will

Black plate (18,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
18 Things to Know About the New Vehicle Limited Warranty
and established household
residency in another country, GM
may authorize the performance of
repairs under the warranty
authorized for vehicles generally
sold by GM in that country. Contact
an authorized GM dealer in your
country for assistance.
Important:GM warranty coverages
may be void on GM vehicles that
have been imported/exported for
resale.
Original Equipment Alterations
This warranty does not cover any
damage or failure resulting from
modification or alteration to the
vehicle's original equipment as
manufactured or assembled by
General Motors. Examples of the
types of alterations that would not
be covered include cutting, welding,
or disconnecting of the vehicle's
original equipment parts and
components. Additionally, General Motors does
not warranty non-GM parts,
calibrations, and/or software
modifications.
The use of parts,
control module calibrations,
software modifications, and/or any
other alteration not issued through
General Motors will void the
warranty coverage for those
components that are damaged or
otherwise affected by the installation
of the non-GM part, control module
calibration, software modification,
and/or other alteration.
The only exception is that non-GM
parts labeled “Certified to EPA
Standards” are covered by the
Federal Emissions Performance
Warranty.
Recreation Vehicle and Special
Body or Equipment Alterations
Installations or alterations to the
original equipment vehicle or
chassis, as manufactured and
assembled by GM, are not covered
by this warranty. The special body
company, assembler, or equipment
installer is solely responsible for
warranties on the body or
equipment and any alterations to
any of the parts, components,
systems, or assemblies installed by
GM. Examples include, but are not
limited to, special body installations,
such as recreational vehicles, the
installation of any non-GM part,
cutting, welding, or the
disconnecting of original equipment
vehicle or chassis parts and
components, extension of the
wheelbase, suspension and
driveline modifications, and axle
additions.

Black plate (23,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
Emission Control Systems Warranty 23
and adjustments to ensure
that your vehicle passes the
inspection. This is your
Emission Control System
Performance Warranty.
‐ If any emission-related part on
your vehicle is defective, GM
will repair or replace it. This is
your Short-term Emission
Control Systems Defects
Warranty.
.For 7 years or 70,000 miles,
whichever comes first:
‐If an emission-related part
listed in this booklet specially
noted with coverage for
7 years or 70,000 miles is
defective, GM will repair or
replace it. This is your
Long-term Emission Control
System Defects Warranty.
.For 8 years or 80,000 miles,
whichever comes first:
‐If the catalytic converter,
vehicle/powertrain control
module, transmission control module, or other onboard
emissions diagnostic device,
including emissions-related
software, is found to be
defective, GM will repair or
replace it under the Federal
Emission Control System
Warranty.
.For 15 years or 150,000 miles,
whichever comes first for a
Partial Zero Emission
Vehicle (PZEV):
‐
If any emission-related part*
listed in this booklet is
defective, GM will repair or
replace it. This is your (PZEV)
Emission Control System
Defects Warranty.
* PZEV Hybrid Batteries and Hybrid
A/C Compressors are covered for
10 years or 150,000 miles,
whichever comes first. Any authorized Cadillac dealer will,
as necessary under these
warranties, replace, repair, or adjust
to GM specifications any genuine
GM parts that affect emissions.
The applicable warranty period shall
begin on the date the vehicle is
delivered to the first retail purchaser
or, if the vehicle is first placed in
service as a demonstrator or
company vehicle prior to sale at
retail, on the date the vehicle is
placed in such service.
Owner's Warranty Responsibilities
As the vehicle owner, you are
responsible for the performance of
the scheduled maintenance listed in
your owner manual. GM
recommends that you retain all
maintenance receipts for your
vehicle, but GM cannot deny
warranty coverage solely for the
lack of receipts or for your failure to
ensure the performance of all
scheduled maintenance.

Black plate (24,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
24 Emission Control Systems Warranty
You are responsible for presenting
your vehicle to a GM dealer selling
your vehicle line as soon as a
problem exists. The warranted
repairs should be completed in a
reasonable amount of time, not to
exceed 30 days.
As the vehicle owner, you should
also be aware that GM may deny
warranty coverage if your vehicle or
a part has failed due to abuse,
neglect, improper or insufficient
maintenance, or modifications not
approved by GM.
If you have any questions regarding
your rights and responsibilities
under these warranties, you should
contact the Customer Assistance
Center at 1-800-458-8006, for ELR
1-855-422-3357
(1-855-4-CAD-ELR), or in California,
write to:
State of California Air Resources
Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990

Black plate (31,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
Customer Satisfaction Procedure 31
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of your vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of dealer
management.Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the
owner of the dealer facility or the
general manager.
STEP TWO: If after contacting a
member of dealer management, it
appears your concern cannot be
resolved by the dealer without
further help contact the Cadillac
Customer Assistance Center bycalling 1-800-458-8006. For the
Cadillac ELR Customer Assistance
Center call 1-855-422-3357
(1-855-4-CAD-ELR). In Canada,
contact GM of Canada Customer
Care Centre by calling
1-888-446-2000: English,
or 1-800-263-7854: French.
For resolution of issues related to
the Cadillac Professional Vehicle,
contact 1-800-43-FLEET
(1-800-433-5338).
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance Representative:
.The Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate above the top of
the instrument panel on the
driver side, and visible through
the windshield.
.The dealer name and location.
.The vehicle delivery date and
present mileage.
When contacting Cadillac,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest you
follow Step One first if you have a
concern.
STEP THREE: Both GM and your
GM dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce any additional rights you
may have.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal

Black plate (38,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
38 Roadside Assistance Program
Cadillac is proud to offer the
response, security, and convenience
of Cadillac's 24-Hour Roadside
Service Program for a period of
6 years or 70,000 miles, whichever
comes first. Consult your dealer or
refer to the owner manual for
details. The Cadillac Roadside
Assistance Center can be reached
by calling 1-800-224-1400
(ELR 1-888-811-1926).
Roadside Assistance is not part of
or included in the coverage provided
by the New Vehicle Limited
Warranty. General Motors and
General Motors of Canada Limited
reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.