mileage CADILLAC CATERA 1997 1.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine Service
Your Catera dealer knows your vehicle best and wants
you to be happy with it. We hope you’ll go to your
dealer for all your service needs. You’ll get genuine GM
parts and GM-trained and supported service people.
We hope you’ll want to keep your GM vehicle all GM.
Genuine
GM parts have one of these marks:
n
w
Doing Your Own Service Work
If you want to do some of your own service work, you’ll
want to get the proper Catera Service Manual. It tells
you much more about how
to service your Catera than
this manual can.
To order the proper service manual, see
“Service and Owner Publications” in the Index.
Your vehicle has an air bag system. Before attempting to
do your own service work,
see “Servicing Your Air
Bag-Equipped Catera” in the Index.
You should keep a record with all parts receipts and
list the mileage and the date
of any service work you
perform.
See “Maintenance Record” in the Maintenance
Schedule booklet.
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Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call
us so we can give your inquiry
prompt attention. However, if you wish to write
Cadillac, address your inquiry to:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van Dyke
P.O. Box 9025
Warren,
MI 48090-9025 In
Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L 1 H 8P7
Refer to your Warranty and Owner Assistance Information
booklet for addresses of GM Overseas offices.
When contacting Cadillac, please remember that your
concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That is
why we suggest you follow Step One first if you have
a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has
TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC.
(TTY users in
Canada can dial 1-800-263-3830.)
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Downloaded from www.Manualslib.com manuals search engine Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within
a 30 mile (50 km) radius, of a
participating Catera dealership. If beyond this radius,
we will arrange
to have your car towed to the nearest
Catera dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882- 1 11 2. An experienced Roadside
Service Advisor will assist you and request the
following information:
0 A description of the problem
0 Name, home address, home telephone number
0 Location of your Catera and number you are
calling from
The model year, Vehicle Identification Number (VIN),
mileage and date of delivery
Roadside Service for the Hearing or Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone
(TTY) in the Roadside Service Center.
Any customer who has access to a (TTY)
or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-800-833-CMCC
-- daily, 24 hours.
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Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Cadillac and your Catera dealer are committed
to making sure you are completely satisfied with your
new vehicle. Our experience has shown that,
if a
situation arises where you feel your concern has not
been adequately addressed, the Customer Satisfaction
Procedure described earlier
in this section is
very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Cadillac voluntarily participates
in BBB
AUTO LINE. BBB AUTO
LINE is an out-of-court program
administered by the Better Business Bureau system
to settle automotive disputes. This program is available
free of charge to customers who currently own or lease
a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone:
1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility
is limited by vehicle age and mileage, and
other factors.
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