radio CADILLAC CT4 2020 Owner's Guide

Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-13183937) -
2020 - crc - 4/28/20
CUSTOMER INFORMATION 321
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 321
Customer Assistance Offices . . . . 323
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 323
Online Owner Center . . . . . . . . . . . . . 324
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 324
Roadside Service . . . . . . . . . . . . . . . . . 325
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 326
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 327
Collision Damage Repair . . . . . . . . . 328
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 330
Radio Frequency Statement . . . . . 330
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 331
Reporting Safety Defects to the Canadian Government . . . . . . . . . 331
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 332
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 333
Event Data Recorders . . . . . . . . . . . . 333
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Infotainment System . . . . . . . . . . . . . 334
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-13183937) -
2020 - crc - 4/28/20
330 CUSTOMER INFORMATION
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially value
the repair using aftermarket parts.
Discuss this with the repair
professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have
the vehicle repaired with Genuine GM
parts, even if your insurance coverage
does not pay the full cost.
If another party's insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company's
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can have
control of the repair and parts choices
as long as the cost stays within
reasonable limits.Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system,
body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic operational
information about the vehicle. The
owner’s manual includes the
Maintenance Schedule for all models.
Customer literature publications
available for purchase include owner’s
manuals, warranty manuals,
infotainment manuals, and portfolios.
Portfolios include an owner’s manual,
warranty manual, infotainment
manual, if applicable, and zip lock bag
or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm,
Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that operate
on a radio frequency that complies
with Part 15/Part 18 of the Federal
Communications Commission (FCC)
rules and with Innovation, Science
and Economic Development (ISED)
Canada's RSP-100 / ICES-GEN.

Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-13183937) -
2020 - crc - 4/28/20
332 CUSTOMER INFORMATION
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-458-8006,
or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169In Canada, call 1-888-446-2000,
or write:
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0805 or
01-800-212-234-5522.
In other Central America and
Caribbean Countries, call
52-555-901-2369.
Vehicle Data Recording
and Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For example,
the vehicle uses computer modules to
monitor and control engine and
transmission performance, to monitor
the conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store data
to help the dealer technician service
the vehicle or to help GM improve
safety or features. Some modules may
also store data about how the vehicle
is operated, such as rate of fuel
consumption or average speed. These
modules may retain personal
preferences, such as radio presets, seat
positions, and temperature settings.

Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-13183937) -
2020 - crc - 4/28/20
338 ONSTAR
OnStar or connected services cannot
work unless the vehicle is in a place
where OnStar has an agreement with
a wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving
location information about the vehicle
cannot work unless GPS signals are
available, unobstructed, and
compatible with the OnStar hardware.
OnStar or connected services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar or connected
services may not work. Other
problems beyond the control of
OnStar—such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash,
or wireless phone network congestion
or jamming —may prevent service.
See Radio Frequency Statement 0330.Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors
are available in English, Spanish, and
French. Available languages may vary
by country.

Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-13183937) -
2020 - crc - 4/28/20
ONSTAR 339
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Service or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur
in a large city with tall buildings;
in parking garages; around
airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals are
not available, the OnStar system
should still operate to call OnStar.
However, OnStar could have
difficulty identifying the exact
location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders. A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to function properly. These systems may
not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into
the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0231. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither OnStar
nor GM is responsible for any affected
or erased data or settings. These
updates or changes may also collect

Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-13183937) -
2020 - crc - 4/28/20
INDEX 347
Driving (cont'd)Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . . . . . 134
E
Electric Brake Boost . . . . . . . . . . . . . . . . 179
Electric Parking Brake . . . . . . . . . . . . . . 179
Electric Parking Brake Light . . . . . . . 102
Electrical Equipment, Add-On . . . . . 231
Electrical SystemEngine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Fuses and Circuit Breakers . . . . . . . 260
Instrument Panel Fuse Block . . . . 262
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . 245
Check Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . . . . . 100
Compartment Overview . . . . . . . . . . 238
Coolant Temperature Gauge . . . . . . . 97
Coolant Temperature Warning Light . . . . . . . . . . . . . . . . . . . 105 Engine (cont'd)
Cooling System . . . . . . . . . . . . . . . . . . . 246
Drive Belt Routing . . . . . . . . . . . . . . . . 320
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Oil Life System . . . . . . . . . . . . . . . . . . . . 243
Oil Pressure Light . . . . . . . . . . . . . . . . . 107
Overheating . . . . . . . . . . . . . . . . . . . . . . . 250
Power Messages . . . . . . . . . . . . . . . . . . 115
Running While Parked . . . . . . . . . . . 168
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . 131
Equipment, Towing . . . . . . . . . . . . . . . . . 230
Event Data Recorders . . . . . . . . . . . . . . 333
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . 131
Extended Parking . . . . . . . . . . . . . . . . . . . 167
Extender, Seat Belt . . . . . . . . . . . . . . . . . . 50
Exterior Lamp Controls . . . . . . . . . . . . 125
Exterior Lamps Off Reminder . . . . . . 127
Exterior Lighting Battery Saver . . . . 132
F
Filter,
Engine Air Cleaner . . . . . . . . . . . . . . . . 245
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . 127
Flashers, Hazard Warning . . . . . . . . . . 128
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . 300 Fluid
Automatic Transmission . . . . . . . . . 244
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . 26
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Front Seats Heated and Ventilated . . . . . . . . . . . . . 40
Front Turn Signal Lamps . . . . . . . . . . 259
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Economy, Driving for Better . . . . . 142
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . . . . . . 224
Filling the Tank . . . . . . . . . . . . . . . . . . . 222
Foreign Countries . . . . . . . . . . . . . . . . . 222
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Low Fuel Warning Light . . . . . . . . . 107
Management, Active . . . . . . . . . . . . . . 167
Prohibited Fuels . . . . . . . . . . . . . . . . . . 222
Recommended . . . . . . . . . . . . . . . . . . . . 221
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-13183937) -
2020 - crc - 4/28/20
INDEX 351
Power (cont'd)Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Pregnancy, Using Seat Belts . . . . . . . . . 50
Privacy Vehicle Data Recording . . . . . . . . . . 332
Program Courtesy Transportation . . . . . . . . . 327
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . 222
Proposition 65 Warning,
California . . . . . . . . . . . . . . .234, 254, 288, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . 330
R
Radio Frequency Statement . . . . . . . . 330
Reading Lamps . . . . . . . . . . . . . . . . . . . . . 130
Rear Pedestrian Alert . . . . . . . . . . . . . . . 209
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Rear Vision Camera (RVC) . . . . . . . . . 204
Rearview Mirrors . . . . . . . . . . . . . . . . . . . . 28Automatic Dimming . . . . . . . . . . . . . . . . 28
Reclining Seatbacks . . . . . . . . . . . . . . . . . 36
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . 313 Records
Maintenance . . . . . . . . . . . . . . . . . . . . . . 316
Recreational Vehicle Towing . . . . . . . 292
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . . . . . 14
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Maintenance . . . . . . . . . . . . . . . . . . . . . . 314
Replacing Airbag System . . . . . . . . . . . . 63
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . . . . . . . . . . . . 76
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . . . . . 51
Reporting Safety Defects Canadian Government . . . . . . . . . . . . 331
General Motors . . . . . . . . . . . . . . . . . . . 332
U.S. Government . . . . . . . . . . . . . . . . . . 331
Restraints
Where to Put . . . . . . . . . . . . . . . . . . . . . . . . 69
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . . . . . . 163
Reverse Tilt Mirrors . . . . . . . . . . . . . . . . . 27
Ride Control Systems
Enhanced TractionSystem (ETS) . . . . . . . . . . . . . . . . . . . . 191 Roads
Driving, Wet . . . . . . . . . . . . . . . . . . . . . . . 151
Roadside Service . . . . . . . . . . . . . . . . . . . . 325
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Rotation, Tires . . . . . . . . . . . . . . . . . . . . . . 281
Routing, Engine Drive Belt . . . . . . . . . 320
Run-Flat Tires . . . . . . . . . . . . . . . . . . . . . . . 269
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
S
Safety Defects ReportingCanadian Government . . . . . . . . . . . . 331
General Motors . . . . . . . . . . . . . . . . . . . 332
U.S. Government . . . . . . . . . . . . . . . . . . 331
Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Safety System Check . . . . . . . . . . . . . . . . 50
Scheduling Appointments . . . . . . . . . . 326
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . 47
Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Replacing after a Crash . . . . . . . . . . . . . 51
Use During Pregnancy . . . . . . . . . . . . . . 50