phone CADILLAC CT5 2023 Owner's Guide

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
Infotainment System 215
Apple CarPlay and Android
Auto can be disabled from the
infotainment system. To do
this, touch Home, Settings,
and then touch the Apps tab
along the top of the display.
Use the On/Off toggled to
turn off Apple CarPlay or
Android Auto.
Settings
Certain settings can be
managed in the Online
Account sites when an
account is established, and
may be modified if other users
have accessed the vehicle or
created accounts. This may
result in changes to the
security or functionality of the
infotainment system. Some
settings may also be
transferred to a new vehicle,
if equipped. For instructions,
visit your brand website.
Refer to the User Terms and
Privacy Statement for
important details. To view,touch the Settings icon on the
Home Page of the
infotainment display.
The settings menu may be
organized into four categories.
Select the desired category by
touching System, Apps,
Vehicle, or Personal.
To access the personalization
menus:
1. Touch Settings on the Home Page on the
infotainment display.
2. Touch the desired category to display a list of
available options.
3. Touch to select the desired feature setting.
4. Touch the options on the infotainment display to
disable or enable a feature.
5. Touch
zto go to the top
level of the Settings menu.
System
The menu may contain the
following:
Time / Date
Allows setting of the clock.
Language
Sets the display language
used on the infotainment
display. It may also use the
selected language for voice
recognition and audio
feedback.
Phones
Allows connecting to a
different cell phone or mobile
device source, disconnect a
cell phone or media device,
or delete a cell phone or media
device.
Wi-Fi Networks
Shows connected and
available Wi-Fi networks.
If a 4G LTE data package is
not active on the vehicle, the
infotainment system can be
connected to an external

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
Infotainment System 217
network, and follow the
on-screen prompts. Download
speeds may vary.
On most compatible mobile
devices, activation of the Wi-Fi
hotspot is in the Settings
menu under Mobile Network
Sharing, Personal Hotspot,
Mobile Hotspot, or similar.
Availability of Over-the-Air
software updates varies by
vehicle and country. Features
are subject to change. For
more information on this
feature, see Online Account
0488 for details.
Preferences
Allows the infotainment
system to disable or enable
the download of new updates
in the background.
About
Shows the infotainment
system software information. Running Applications
Shows a complete list of
applications that are currently
running on the infotainment
system.
Return to Factory Settings
Allows resetting the
infotainment system settings
in the vehicle.
Apps
The menu may contain the
following:
Android Auto
Allows interacting directly with
a mobile device on the
infotainment display. See
Apple CarPlay and Android
Auto
0212.
Apple CarPlay
This feature allows you to
interact directly with your
mobile device on the
infotainment display. See
Apple CarPlay and Android
Auto 0212. Apps
Shows app settings and
information.
Audio
Adjusts different audio
settings.
Climate
Adjusts different climate
settings.
Navigation
Adjusts different navigation
settings.
See Using the Navigation
System
0178.
Phone
Adjusts different phone
settings.
SiriusXM
Adjusts different features.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
224 Infotainment System
"Made for iPhone," means that
an electronic accessory has
been designed to connect
specifically to iPhone, and has
been certified by the
developer to meet Apple
performance standards. Apple
is not responsible for the
operation of this device or its
compliance with safety and
regulatory standards. Please
note that the use of this
accessory with iPhone may
affect wireless performance.
iPhone are trademarks of
Apple Inc., registered in the
U.S. and other countries.If you decide to continue
service after your trial, your
selected subscription plan will
automatically renew
thereafter. You will be
charged at then-current rates.
Fees and taxes apply. Please
see the SiriusXM Customer
Agreement at siriusxm.com for
complete terms and how to
cancel, which includes calling
SiriusXM at 1-866-635-2349.
All fees and programming are
subject to change.
Fees and Taxes: Subscription
fee, taxes, one time activation
fee, and other fees may apply.
Subscription fee is consumer
only. All fees and programming
subject to change.
Subscriptions subject to
Customer Agreement available
at www.siriusxm.com. SiriusXMservice is only available in the
48 contiguous United States
and Canada.
In Canada: Some deterioration
of service may occur in
extreme northern latitudes.
This is beyond the control of
SiriusXM Satellite Radio.
Explicit Language Notice:
Channels with frequent
explicit language are indicated
with an
“XL”preceding the
channel name. Channel
blocking is available for
SiriusXM Satellite Radio
receivers by notifying
SiriusXM:
.USA Customers —See
www.siriusxm.com or call
1-888-601–6296.
.Canada Customers —See
www.siriusxm.ca or call
1-877-438-9677.
It is prohibited to copy,
decompile, disassemble,
reverse engineer, hack,
manipulate, or otherwise make
available any technology or
software incorporated in

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
Infotainment System 227
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Service 2013. Prices are not
established, controlled,
or approved by the United
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following trademarks and
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USPS: United States Postal
Service, USPS, and ZIP+4.
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Personal Use Only: You agree
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Restrictions
Except where you have been
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may not (a) use this Data with
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positioning, dispatch, real time
route guidance, fleet
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Warning
This Data may contain
inaccurate or incomplete
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This Data is provided to you
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effectiveness, reliability,
fitness for a particular

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/10/22
242 Driving and Operating
.Keep vehicle tires properly
inflated.
.Combine several trips into a
single trip.
.Replace the vehicle's tires
with the same TPC Spec
number molded into the
tire's sidewall near the size.
.Follow recommended
scheduled maintenance.
Distracted Driving
Distraction comes in many
forms and can take your focus
from the task of driving.
Exercise good judgment and
do not let other activities
divert your attention away
from the road. Many local
governments have enacted
laws regarding driver
distraction. Become familiar
with the local laws in
your area.
To avoid distracted driving,
keep your eyes on the road,
keep your hands on the
steering wheel, and focus your
attention on driving.
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
.Watch the road. Do not read,
take notes, or look up
information on phones or
other electronic devices.
.Designate a front seat
passenger to handle
potential distractions.
.Become familiar with vehicle
features before driving, such
as programming favorite
radio stations and adjusting
climate control and seat
settings. Program all trip
information into any
navigation device prior to
driving.
.Wait until the vehicle is
parked to retrieve items that
have fallen to the floor.
.Stop or park the vehicle to
tend to children.
.Keep pets in an appropriate
carrier or restraint.
.Avoid stressful
conversations while driving,
whether with a passenger or
on a cell phone.
{Warning
Taking your eyes off the
road too long or too often
could cause a crash
resulting in injury or death.
Focus your attention on
driving.
Refer to the infotainment
section for more information
on using that system and the
navigation system, if equipped,
including pairing and using a
cell phone.
Defensive Driving
Defensive driving means
“always expect the
unexpected.” The first step in
driving defensively is to wear
the seat belt. See Seat Belts
0 55.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
Customer Information 485
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . 485
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 487
Customer Assistance for Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . 488
Online Account . . . . . . . . . . . . . 488
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 489
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 489
Scheduling Service Appointments . . . . . . . . . . . . . 492
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 492
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . 493
Publication Ordering Information . . . . . . . . . . . . . . . . 496
Radio Frequency Statement . . . . . . . . . . . . . . . . . 496
Reporting Safety Defects
Reporting Safety Defectsto the United States
Government . . . . . . . . . . . . . . . 497
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 498
Reporting Safety Defects to General Motors . . . . . . . 498
Vehicle Data Recording
and Privacy
Vehicle Data Recordingand Privacy . . . . . . . . . . . . . . . . 498
Cybersecurity . . . . . . . . . . . . . . 499
Event Data Recorders . . . 499
OnStar . . . . . . . . . . . . . . . . . . . . . . . 500
Infotainment System . . . . . 500
Customer
Information
Customer
Satisfaction
Procedure
Your satisfaction and goodwill
are important to your dealer
and to Cadillac. Normally, any
concerns with the sales
transaction or the operation
of the vehicle will be resolved
by your dealer's sales or
service departments.
Sometimes, however, despite
the best intentions of all
concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following
steps should be taken:
STEP ONE : Discuss your
concern with a member of
dealership management.
Normally, concerns can be
quickly resolved at that level.
If the matter has already been
reviewed with the sales,

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
Customer Information 487
You may contact the BBB
AUTO LINE Program using the
toll-free telephone number or
write them at the following
address:
BBB AUTO LINE a Division of
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
www.bbbautoline.org
This program is available in all
50 states and the District of
Columbia. Eligibility is limited
by vehicle age, mileage, and
other factors. General Motors
reserves the right to change
eligibility limitations and/or
discontinue its participation in
this program.
STEP THREE—Canadian
Owners : In the event that you
do not feel your concerns
have been addressed after
following the procedure
outlined in Steps One and
Two, General Motors of
Canada Company wants you to be aware of its participation
in a no-charge mediation/
arbitration program. General
Motors of Canada Company
has committed to binding
arbitration of owner disputes
involving factory-related
vehicle service claims. The
program provides for the
review of the facts involved by
an impartial third party arbiter,
and may include an informal
hearing before the arbiter. The
program is designed so that
the entire dispute settlement
process, from the time you file
your complaint to the final
decision, should be completed
in about 70 days. We believe
our impartial program offers
advantages over courts in
most jurisdictions because it is
informal, quick, and free of
charge.
For further information
concerning eligibility in the
Canadian Motor Vehicle
Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685,
or call the Cadillac Customer
Care Centre, 1-888-446-2000,
or write to:
General Motors Cadillac
Customer Care Centre
General Motors of Canada
Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
The inquiry should be
accompanied by the Vehicle
Identification Number (VIN).
Customer Assistance
Offices
Cadillac is committed to
assisting customers. Visit us
online at www.cadillac.com/
support (U.S.) or
www.my.cadillac.ca (Canada)
to chat with us or find
answers to commonly asked
questions, tips, vehicle how-to
instructions, and available
support services.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
488 Customer Information
Need more help? Use the
phone numbers or mailing
addresses below for additional
assistance.
United States and
Puerto Rico
Cadillac Customer Assistance
Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-224-1400
From U.S. Virgin Islands:
1-800-496-9994
Canada
Cadillac Customer Care
Centre
General Motors of Canada
Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
1-888-446-2000 (English/
French)
Cadillac Roadside Assistance:
1-800-882-1112
Overseas
Contact the local General
Motors Business Unit.
Customer Assistance
for Text Telephone
(TTY) Users
To assist customers who are
deaf, hard of hearing,
or speech-impaired and who
use Text Telephones (TTYs),
Cadillac has TTY equipmentavailable at its Customer
Assistance Center. Any TTY
user can communicate with
Cadillac by dialing:
1-800-833-2622. TTY users in
Canada can dial
1-800-263-3830.
Online Account
Create a Cadillac Account
(U.S.) at cadillac.com
Learn more about your vehicle
features, shop for and manage
your connected services and
OnStar plans, and access
diagnostic information specific
to your vehicle.
Membership Benefits
E:
Download owner’s
manuals and view
vehicle-specific how-to videos.
G: View maintenance
schedules, alerts, and Vehicle
Diagnostic Information.
Schedule service
appointments.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
Customer Information 489
I:View service records from
your dealership and add
your own.
D: Select a dealer and view
locations, maps, phone
numbers, and hours.
r: Track your vehicle’s
warranty information.
J: View active recalls or
search by Vehicle
Identification Number (VIN).
See Vehicle Identification
Number (VIN) 0480 or
Vehicle Identification Number
(VIN) (V-Series Blackwing Only)
0 480.
H:Manage your profile and
payment information. View
your GM Rewards Card
earnings and My Cadillac
Rewards points.
F: Chat with online help
representatives.
Visit cadillac.com and create
an account today.
Cadillac Owner Centre
(Canada) mycadillac.ca
Visit the Cadillac Owner
Centre at mycadillac.ca
(English) or my.cadillac.ca
(French) to access similar
benefits to the U.S. site.
GM Mobility
Reimbursement
Program
This program is available to
qualified applicants for cost
reimbursement, up to certain
limits, of eligible aftermarket
adaptive equipment required
for the vehicle, such as hand
controls or a wheelchair/
scooter lift for the vehicle. To learn about the GM
Mobility program, see
www.gmmobility.com or call
the GM Mobility Assistance
Center at 1-800-323-9935.
Text Telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada
also has a Mobility program.
See cadillaccanada.ca, or call
1-800-GM-DRIVE
(800-463-7483) for details.
TTY users call
1-800-263-3830.
Roadside Assistance
Program
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users
(U.S. Only): 1-888-889-2438.
Service is available 24 hours a
day, 365 days a year.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
490 Customer Information
Calling for Assistance
When calling Roadside
Assistance, have the following
information ready:
.Your name, home address,
and home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and
license plate number of the
vehicle
.Odometer reading, Vehicle
Identification Number (VIN),
and delivery date of the
vehicle
.Description of the problem
Coverage
Services are provided for the
duration of the vehicle’s
powertrain warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada,
a person driving the vehicle
without permission from the
owner is not covered.Roadside Assistance is not a
part of the New Vehicle
Limited Warranty. General
Motors North America and
Cadillac reserve the right to
make any changes or
discontinue the Roadside
Assistance program at any
time without notification.
General Motors North America
and Cadillac reserve the right
to limit services or payment to
an owner or driver if they
decide the claims are made
too often, or the same type of
claim is made many times.
Cadillac Owner
Privileges™
.Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the
nearest service station.
.Lock-Out Service:
Service
to unlock the vehicle if you
are locked out. A remote
unlock may be available if
you have OnStar. For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow from a
Public Road or Highway:
Tow to the nearest Cadillac
dealer for warranty service,
or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when
the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change:
Service to
change a flat tire with a
spare tire. The spare tire,
if equipped, must be in good
condition and properly
inflated. It is your
responsibility for the repair
or replacement of the tire if
it is not covered by the
warranty.
.Battery Jump Start: Service
to jump start a dead battery.