service CADILLAC CT6 2018 1.G Warranty Guide

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
THINGS TO KNOW ABOUT THE NEW VEHICLE LIMITED WARRANTY 15
period of time the warranty is to be
extended. Your extension rights may
vary depending on state law.
Mileage Extensions :Prior to
delivery, some mileage is put on your
vehicle during testing at the assembly
plant, during shipping, and while at
the dealer facility. The dealer records
this mileage on the first page of this
warranty booklet at delivery. For
eligible vehicles, this mileage will be
added to the mileage limits of the
warranty ensuring that you receive
full benefit of the coverage. Mileage
extension eligibility:
. Applies only to new vehicles held
exclusively in new vehicle
inventory.
. Does not apply to used vehicles,
-owned vehicles, dealer owned
used vehicles, or dealer
demonstrator vehicles.
. Does not apply to vehicles with
more than 1,000 miles on the
odometer even though the vehicle
may not have been registered for
license plates.Warranty Service —Foreign
Countries
Touring Owner Service
If you are touring in a foreign country
and repairs are needed, take your
vehicle to the nearest GM dealer
which sells and services Cadillac
vehicles. However, if a Cadillac dealer
cannot be located, significantly
inconvenienced customers can take
their vehicle to any GM dealer for
repairs.
Important: Repairs made necessary
by the use of improper or dirty fuels
and lubricants are not covered under
the warranty. See your owner manual
for additional information on fuel
requirements when operating in
foreign countries.
Permanent Relocation
This warranty applies to Cadillac
vehicles registered in the United
States and normally operated in the
United States, Canada, or Mexico.
If you have permanently relocated and
established household residency in
another country, GM may authorize
the performance of repairs under the warranty authorized for vehicles
generally sold by GM in that country.
Contact an authorized GM dealer in
your country for assistance.
Important:
GM warranty coverages
may be void on Cadillac vehicles that
have been imported/exported for
resale.
Original Equipment Alterations
This warranty does not cover any
damage or failure resulting from
modification or alteration to the
vehicle's original equipment as
manufactured or assembled by
General Motors. Examples of the types
of alterations that would not be
covered include cutting, welding,
or disconnecting of the vehicle's
original equipment parts and
components.
Additionally, General Motors does
not warranty non-GM parts,
calibrations, and/or software
modifications. The use of parts,
control module calibrations, software
modifications, and/or any other
alteration not issued through General
Motors will void the warranty
coverage for those components that

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
16 THINGS TO KNOW ABOUT THE NEW VEHICLE LIMITED WARRANTY
are damaged or otherwise affected by
the installation of the non-GM part,
control module calibration, software
modification, and/or other alteration.
The only exception is that non-GM
parts labeled“Certified to EPA
Standards ”are covered by the Federal
Emissions Performance Warranty.
Recreation Vehicle and Special
Body or Equipment Alterations
Installations or alterations to the
original equipment vehicle or chassis,
as manufactured and assembled by
Cadillac, are not covered by this
warranty. The special body company,
assembler, or equipment installer is
solely responsible for warranties on
the body or equipment and any
alterations to any of the parts,
components, systems, or assemblies
installed by Cadillac. Examples
include, but are not limited to, special
body installations, such as
recreational vehicles, the installation
of any non-GM part, cutting, welding,
or the disconnecting of original
equipment vehicle or chassis parts and components, extension of the
wheelbase, suspension and driveline
modifications, and axle additions.
Pre-Delivery Service
Defects in the mechanical, electrical,
sheet metal, paint, trim, and other
components of your vehicle may
occur at the factory or while it is
being transported to the dealer
facility. Normally, any defects
occurring during assembly are
identified and corrected at the factory
during the inspection process. In
addition, dealers inspect each vehicle
before delivery. They repair any
uncorrected factory defects and any
transit damage detected before the
vehicle is delivered to you.
Any defects still present at the time
the vehicle is delivered to you are
covered by the warranty. If you find
any defects, advise your dealer
without delay. For further details
concerning any repairs which the
dealer may have made prior to you
taking delivery of your vehicle, ask
your dealer.
Production Changes
Cadillac and Cadillac dealers reserve
the right to make changes in vehicles
built and/or sold by them at any time
without incurring any obligation to
make the same or similar changes on
vehicles previously built and/or sold
by them.
Noise Emissions Warranty for
Light Duty Trucks Over
10,000 lb Gross Vehicle Weight
Rating (GVWR) Only
GM warrants to the first person who
purchases this vehicle for purposes
other than resale and to each
subsequent purchaser of this vehicle,
as manufactured by GM, that this
vehicle was designed, built, and
equipped to conform at the time it left
GM's control with all applicable
United States EPA Noise Control
Regulations.
This warranty covers this vehicle as
designed, built, and equipped by GM,
and is not limited to any particular
part, component, or system of the
vehicle manufactured by GM. Defects
in design, or assembly, or in any part,

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
EMISSION CONTROL SYSTEMS WARRANTY 21
* TZEV Hybrid Batteries and Hybrid
A/C Compressors are covered for
10 years or 150,000 miles, whichever
comes first.
Any authorized Cadillac dealer or CT6
PLUG-IN Certified Cadillac dealerwill,
as necessary under these warranties,
replace, repair, or adjust to GM
specifications any genuine GM parts
that affect emissions.
The applicable warranty period shall
begin on the date the vehicle is
delivered to the first retail purchaser
or, if the vehicle is first placed in
service as a demonstrator or company
vehicle prior to sale at retail, on the
date the vehicle is placed in such
service.
Owner's Warranty Responsibilities
As the vehicle owner, you are
responsible for the performance of the
scheduled maintenance listed in your
owner manual. GM recommends that
you retain all maintenance receipts for
your vehicle, but GM cannot deny
warranty coverage solely for the lack
of receipts or for your failure to
ensure the performance of all
scheduled maintenance.You are responsible for presenting
your vehicle to a GM dealer selling
your vehicle line as soon as a problem
exists. The warranted repairs should
be completed in a reasonable amount
of time, not to exceed 30 days.
As the vehicle owner, you should also
be aware that GM may deny warranty
coverage if your vehicle or a part has
failed due to abuse, neglect, improper
or insufficient maintenance,
modifications not approved by GM,
or if the defect is not
emissions-related.
If you have any questions regarding
your rights and responsibilities under
these warranties, you should contact
the Customer Assistance Center at
1-800-458-8006, or in California,
write to:
State of California Air Resources
Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
EMISSION WARRANTY PARTS LIST 25
Pipes
Pulleys
Sealing Devices
Springs
Tubes
Wiring and Relays
High Voltage Wiring
Tires (Heavy Duty Applications only 2
yr/24,000 mile Federal Emission
Defect Warranty)
Parts specified in your maintenance
schedule that require scheduled
replacement are covered up to their
first replacement interval or the
applicable emission warranty coverage
period, whichever comes first.
If failure of one of these parts results
in failure of another part, both will be
covered under the Emission Control
System Warranty.
For detailed information concerning
specific parts covered by these
emission control system warranties,
ask your dealer.Replacement Parts
The emission control systems of your
vehicle were designed, built, and
tested using genuine GM parts* and
the vehicle is certified as being in
conformity with applicable federal and
California emission requirements.
Accordingly, it is recommended that
any replacement parts used for
maintenance or for the repair of
emission control systems be new,
genuine GM parts.
The warranty obligations are not
dependent upon the use of any
particular brand of replacement parts.
The owner may elect to use
non-genuine GM parts for
replacement purposes. Use of
replacement parts which are not of
equivalent quality may impair the
effectiveness of emission control
systems.
If other than new, genuine GM parts
are used for maintenance
replacements or for the repair of parts
affecting emission control, the owner
should assure himself/herself that
such parts are warranted by theirmanufacturer to be equivalent to
genuine GM parts in performance and
durability.
*
“Genuine GM parts,” when used in
connection with GM vehicles, means
parts manufactured by or for GM,
designed for use on GM vehicles, and
distributed by any division or
subsidiary of GM.
Maintenance and Repairs
Maintenance and repairs can be
performed by any qualified service
outlet; however, warranty repairs must
be performed by an authorized dealer
except in a situation where the vehicle
owner is significantly inconvenienced
and a warranted part or a warranty
station is not reasonably available to
the vehicle owner.
In a situation where the vehicle owner
is significantly inconvenienced, and an
authorized dealer is not reasonably
available, repairs may be performed at
any available service establishment or
by the owner, using any replacement
part. Cadillac will consider
reimbursement for the expense
incurred, including diagnosis, not to
exceed the manufacturer's suggested

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
26 EMISSION WARRANTY PARTS LIST
retail price for all warranted parts
replaced and labor charges based on
Cadillac's recommended time
allowance for the warranty repair and
the geographically appropriate labor
rate. A part not being available within
10 days or a repair not being
completed within 30 days constitutes
a significant inconvenience. Retain
receipts and failed parts in order to
receive compensation for warranty
repairs reimbursable due to these
situations.
If you are in a situation where you are
significantly inconvenienced and it is
necessary to have repairs performed
by other than a Cadillac dealer and
you believe the repairs are covered by
emission warranties, take the replaced
parts and your receipt to a Cadillac
dealer for reimbursement
consideration. This applies to both the
Federal Emission Defect Warranty and
Federal Emission Performance
Warranty.
Receipts and records covering the
performance of regular maintenance
or other repairs (such as those
outlined earlier) should be retained in
the event questions arise concerningmaintenance. These receipts and
records should be transferred to each
subsequent owner. GM will not deny
warranty coverage solely on the
absence of maintenance records.
However, GM may deny a warranty
claim if a failure to perform scheduled
maintenance resulted in the failure of
a warranty part.
Claims Procedure
As with the other warranties covered
in this booklet, take your vehicle to
any authorized Cadillac dealer facility
to obtain service under the emission
warranty. This should be done as soon
as possible after failing an
EPA-approved I/M test or a California
smog check test, or at any time you
suspect a defect in a part.
Those repairs qualifying under the
warranty will be performed by any
Cadillac dealer at no charge. Repairs
which do not qualify will be charged
to you. You will be notified as to
whether or not the repair qualifies
under the warranty within a
reasonable time, not to exceed 30 days
after receipt of the vehicle by the
dealer, or within the time period
required by local or state law.
The only exceptions would be if you
request or agree to an extension, or if
a delay results from events beyond the
control of your dealer or GM. If you
are not so notified, GM will provide
any required repairs at no charge.
In the event a warranty matter is not
handled to your satisfaction, see
Customer Satisfaction Procedure
028.
For further information or to report
violations of the Emission Control
System Warranty, you may contact
the EPA at:
U.S. Environmental Protection Agency
Office of Transportation and Air
Quality
Compliance Division, Light-Duty
Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email:
[email protected]

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
28 CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of your vehicle will be resolved by
your dealer's sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealer
management.Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service, or parts manager,
contact the owner of the dealer
facility or the general manager.
STEP TWO : If after contacting a
member of dealer management, it
appears your concern cannot be
resolved by the dealer without further
help, contact the Cadillac Customer
Assistance Center by calling
1-800-458-8006. In Canada, contact
GM of Canada Customer Care Centre
by calling 1-888-446-2000: English,
or 1-800-263-7854: French. For resolution of issues related to the
Cadillac Professional Vehicle, contact
1-800-43-FLEET (1-800-433-5338).
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have
the following information available to
give the Customer Assistance
Representative:
. The Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or the
plate above the top of the
instrument panel on the driver
side, and visible through the
windshield.
. The dealer name and location.
. The vehicle delivery date and
present mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest you follow Step One
first if you have a concern. STEP THREE :
Both GM and your GM
dealer are committed to making sure
you are completely satisfied with your
new vehicle. However, if you continue
to remain unsatisfied after following
the procedure outlined in Steps One
and Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce any additional
rights you may have.
The BBB Auto Line Program is an out
of court program administered by the
Council of Better Business Bureaus to
settle automotive disputes regarding
vehicle repairs or the interpretation of
the New Vehicle Limited Warranty.
Although you may be required to
resort to this informal dispute
resolution program prior to filing a
court action, use of the program is
free of charge and your case will
generally be heard within 40 days.
If you do not agree with the decision
given in your case, you may reject it
and proceed with any other venue for
relief available to you.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
CUSTOMER SATISFACTION PROCEDURE 29
Contact the BBB Auto Line Program
using the toll-free telephone number
or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. GM
reserves the right to change eligibility
limitations and/or to discontinue its
participation in this program.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
30 STATE WARRANTY ENFORCEMENT LAWS
Laws in many states permit owners to
obtain a replacement vehicle or a
refund of the purchase price under
certain circumstances. The provisions
of these laws vary from state to state.
To the extent allowed by state law,
GM requires that you first provide us
with written notification of any
service difficulty you have experienced
so that we have an opportunity to
make any needed repairs before you
are eligible for the remedies provided
by these laws. The address for written
notification, is inCustomer Assistance
Offices 033.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
WARRANTY INFORMATION FOR CALIFORNIA ONLY 31
California Civil Code Section 1793.2(d)
requires that, if GM or its
representatives are unable to repair a
new motor vehicle to conform to the
vehicle's applicable express warranties
after a reasonable number of
attempts, Cadillac shall either replace
the new motor vehicle or reimburse
the buyer the amount paid or payable
by the buyer. California Civil Code
Section 1793.22(b) creates a
presumption that Cadillac has had a
reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within
18 months from delivery to the buyer
or 18,000 miles on the vehicle's
odometer, whichever occurs first, one
or more of the following occurs:
.The same nonconformity results in
a condition that is likely to cause
death or serious bodily injury if
the vehicle is driven AND the
nonconformity has been subject to
repair two or more times by GM or
its agents AND the buyer or lessee
has directly notified GM of the
need for the repair of the
nonconformity. .
The same nonconformity has been
subject to repair four or more
times by GM or its agents AND
the buyer has notified GM of the
need for the repair of the
nonconformity.
. The vehicle is out of service by
reason of repair nonconformities
by GM or its agents for a
cumulative total of more than
30 calendar days after delivery of
the vehicle to the buyer.
NOTICE TO GENERAL MOTORS AS
REQUIRED ABOVE SHALL BE SENT
TO THE FOLLOWING ADDRESS:
General Motors LLC
P.O. Box 33170
Detroit, MI 48232-5170
When you make an inquiry, you will
need to give the year, model, and
mileage of your vehicle and your VIN.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
CUSTOMER ASSISTANCE OFFICES 33
Cadillac encourages customers to call
the toll-free telephone number for
assistance. However, if you wish to
write or e-mail Cadillac, refer to the
address below.
United States
Cadillac Customer Assistance Center
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Service:
1-800-224-1400
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994Canada
Customer Care Centre, CA1-163-005
General Motors of Canada Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112