mileage CADILLAC CTS 2004 1.G Owners Manual

Speedometer and Odometer
The speedometer lets you see your speed in either
miles per hour (mph) or kilometers per hour (km/h).
The odometer shows how far your vehicle has been
driven, in either miles (used in the United States)
or kilometers (used in Canada).
You may wonder what happens if a vehicle has to have
a new odometer installed. The new one may read
the correct mileage. This is because your vehicle’s
computer has stored the mileage in memory.
Trip Odometers
The trip odometer can record the number of miles or
kilometers traveled for up to two trips.
The trip odometer is part of the Driver Information
Center (DIC). To access the trip odometer, use one
of the following procedures:
Using the Base audio system, do the following:
1. Press the INFO (Information) button located to the
right of the screen to access the DIC menu.
2. Scroll through the menu using the up or down
arrows on the INFO button until you reach
Trip Odometer A or Trip Odometer B.
The selected trip odometer (A or B) will be
displayed at the top of the screen with the
accumulated mileage.
3. Repeat the steps to view the other trip odometer.You can reset the selected trip odometer by pressing
CLR (Clear) button located in the center of the
INFO button to the right of the screen. The mileage
for that trip odometer will return to zero. Each trip
odometer must be reset individually.
Using the Navigation audio system, do the following:
1. Press the INFO button located on the left side of the
screen to access the Vehicle Information menu.
2. Scroll through the menu using the TUNE/SEL knob
located to the lower right of the screen until you
reach Trip Odometer A or Trip Odometer B.
3. Select the menu item by pressing the TUNE/SEL
knob once.
The selected trip odometer (A or B) will be
displayed at the top of the screen with the
accumulated mileage.
4. Repeat the steps to view the other trip odometer.
You can reset the selected trip odometer by pressing
multifunction button next to Reset in the upper right
corner of the screen. The mileage for that trip odometer
will return to zero. Each trip odometer must be reset
individually.
3-40

TRANS FLUID LIFE/Transmission Fluid Life
(Automatic Transmission):If you select this item, the
percentage of remaining transmission uid life is
displayed. If you see 99% Trans Fluid Life on the
display, that means that 99% of the current transmission
uid life remains.
When the transmission uid life is depleted, the Change
Transmission Fluid message will appear on the
display. You should change the transmission uid as
soon as possible within 200 miles. Be sure to keep
a written record of the mileage and date of the uid
change so you will have it for future reference.
When you reset the Change Transmission Fluid
message by clearing it from the display, you still must
reset the transmission uid life monitor separately.
For more information on resetting the transmission uid
life monitor, seeAutomatic Transmission Fluid on
page 5-25.DIC Main Menu
Accessing the DIC Main Menu
(Base Audio System)
There are two different procedures for accessing the
DIC main menu depending upon whether or not
your vehicle has the Navigation system.
To access the main menu of the DIC, do one of
the following:
Using the Base audio system, press the TUNE/SEL
knob once. Turn the knob clockwise or
counterclockwise to scroll through the menu items.
Refer to the CTS Entertainment and Navigation
System owner’s manual supplied with your vehicle
for more information on accessing the main menu
and descriptions of the menu items for the
Navigation system.
3-66

Doing Your Own Service Work
If you want to do some of your own service work,
you will want to use the proper service manual. It tells
you much more about how to service your vehicle
than this manual can. To order the proper service
manual, seeService Publications Ordering Information
on page 7-11.
Your vehicle has an air bag system. Before attempting
to do your own service work, seeServicing Your
Airbag-Equipped Vehicle on page 1-58.
You should keep a record with all parts receipts and list
the mileage and the date of any service work you
perform. SeeMaintenance Record on page 6-16.{CAUTION:
You can be injured and your vehicle could be
damaged if you try to do service work on a
vehicle without knowing enough about it.
Be sure you have sufficient knowledge,
experience, the proper replacement parts
and tools before you attempt any vehicle
maintenance task.
Be sure to use the proper nuts, bolts and
other fasteners. English and metric
fasteners can be easily confused. If you
use the wrong fasteners, parts can later
break or fall off. You could be hurt.
5-4

SAE 5W-30
As shown in the viscosity chart, SAE 5W-30 is best
for your vehicle. However, you can use SAE 10W-30
if it is going to be 0°F (–18°C) or above.
These numbers on an oil container show its
viscosity, or thickness. Do not use other viscosity oils
such as SAE 20W-50.
Oils meeting these
requirements should also
have the starburst
symbol on the container.
This symbol indicates
that the oil has been
certied by the American
Petroleum Institute (API).
You should look for this on the oil container, and use
onlythose oils that are identied as meeting GM
Standard GM4718M and have the starburst symbol on
the front of the oil container.
Your vehicle’s engine is lled at the factory with a
Mobil 1
®synthetic oil, which meets all requirements
for your vehicle.Substitute Engine Oil: When adding oil to maintain
engine oil level, oil meeting GM Standard GM4718M may
not be available. You can add substitute oil designated
SAE 5W-30 with the starburst symbol at all temperatures.
If temperatures are above 0°F (–18°C), you may
substitute SAE 10W-30 with the starburst symbol.
Substitute oil not meeting GM Standard GM4718M
should not be used for an oil change.
Engine Oil Additives
Do not add anything to your oil. The recommended oils
with the starburst symbol that meet GM Standard
GM4718M are all you will need for good performance
and engine protection.
When to Change Engine Oil
(GM Oil Life System)
Your vehicle has a computer system that lets you know
when to change the engine oil and lter. This is
based on engine revolutions and engine temperature,
and not on mileage. Based on driving conditions,
the mileage at which an oil change will be indicated
can vary considerably. For the oil life system to
work properly, you must reset the system every time
the oil is changed.
5-21

Customer Assistance
and Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Cadillac Customer Assistance Center, 24 hours
a day, by calling 1-800-458-8006. In Canada, contact
GM of Canada, Canadian Cadillac Customer
Communication Centre by calling 1-888-446–2000.We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
7-2

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a 30 mile (50 km) radius of a participating
Cadillac dealership. If beyond this radius, we will
arrange to have your car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-1112. A Roadside Service Advisor will assist
you and request the following information:
A description of the problem
Name, home address, home telephone number
Location of your Cadillac and number you are
calling from
The model year, Vehicle Identication
Number (VIN), mileage, and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called
Text Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-888-889-2438 — daily, 24 hours.
Courtesy Transportation
Cadillac has always exemplied quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during
warranty repairs.
7-7

Scheduling Service Appointments
When your vehicle requires warranty service, you should
contact your dealer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership,
let them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Cadillac helps
minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way or round trip shuttle service to a destination up
to 10 miles from the dealership.
Public Transportation or
Fuel Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (ve days maximum) may be available
for the use of public transportation such as taxi or
bus. In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses (ve day maximum) may be
available. Claim amounts should reect actual costs and
be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
you obtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of $40 a
day and must be supported by receipts. This requires
that you sign and complete a rental agreement and meet
state, local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc.
You are responsible for fuel usage charges and may
also be responsible for taxes, levies, usage fees,
excessive mileage, or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
7-8