phone CADILLAC CTS 2008 2.G Owner's Guide

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Cadillac by dialing: 1-800-833-CMCC (2622).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. However, if a customer wishes
to write or e-mail Cadillac, the letter should be
addressed to:
United States — Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada — Customer Assistance
General Motors of Canada Limited
Canadian Cadillac Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-888-446-2000
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
7-6

Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility
Program. Call 1-800-GM-DRIVE (463-7483) for
details. TTY users call 1-800-263-3830.
Roadside Service
In the United States or Canada, call1-800-882-1112.
Text Telephone (TTY), U.S. only, call 1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
As the owner of a new Cadillac vehicle, you are
automatically enrolled in the Cadillac Roadside Service
program.
Who Is Covered?
Roadside Service coverage is for the vehicle operator,
regardless of ownership. In Canada, a person driving
this vehicle without the consent of the owner is not
eligible for coverage.
7-7

Calling for Assistance
For prompt and efficient assistance when calling,
please provide the following to the Roadside Service
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number of
the vehicle
Odometer reading, Vehicle Identication
Number (VIN), and delivery date of the vehicle
Description of the problem
Towing and Road Service Exclusions
Specically excluded from Roadside Service coverage
are towing or services for vehicles operated on a
non-public roadway or highway, nes, impound towing
caused by a violation of local, Municipal, State,
Provincial or Federal law, and mounting, dismounting or
changing of snow tires, chains, or other traction devices.
Roadside Service is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Cadillac and General Motors of Canada Limited
reserve the right to make any changes or discontinue
the Roadside Service program at any time without
notication.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
7-10

If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these
items in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company
and policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through
the information they will need. If they ask for
a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee.
In some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a GM dealer/retailer
or a private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable
with their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
7-15

OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and
use. See alsoOnStar
®System on page 2-55in this
manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-20

Child Restraints
Child Restraint Systems...............................1-39
Infants and Young Children...........................1-35
Lower Anchors and Tethers for Children..........1-43
Older Children.............................................1-32
Securing a Child Restraint in a
Rear Seat Position...................................1-49
Securing a Child Restraint in the
Right Front Seat Position..........................1-52
Where to Put the Restraint...........................1-42
Cigarette Lighter.............................................3-23
Cleaning
Aluminum or Chrome-Plated Wheels.............5-118
Exterior Lamps/Lenses................................5-116
Fabric/Carpet............................................5-113
Finish Care...............................................5-116
Instrument Panel, Vinyl, and Other
Plastic Surfaces.....................................5-115
Interior.....................................................5-112
Leather....................................................5-114
Speaker Covers.........................................5-115
Tires........................................................5-118
Underbody Maintenance.............................5-119
Washing Your Vehicle.................................5-116
Weatherstrips............................................5-115
Windshield and Wiper Blades......................5-117
Wood Panels............................................5-115Climate Control System
Air Filter, Passenger Compartment.................3-29
Dual ..........................................................3-24
Outlet Adjustment........................................3-28
Clock............................................................3-23
Clutch, Hydraulic.............................................5-27
Collision Damage Repair..................................7-12
Compact Spare Tire......................................5-111
Compass.......................................................3-53
Competitive Driving.........................................4-14
Compressor Kit, Tire Sealant....................5-84, 5-93
Control of a Vehicle.......................................... 4-3
Convenience Net............................................2-63
Coolant
Engine.......................................................5-28
Engine Temperature Gage............................3-40
Engine Temperature Warning Light.................3-40
Surge Tank Pressure Cap.............................5-31
Cooling System..............................................5-34
Cruise Control................................................3-14
Cruise Control Light........................................3-46
Cupholders....................................................2-62
Customer Assistance Information
Courtesy Transportation................................7-11
Customer Assistance for
Text Telephone (TTY) Users........................ 7-6
Customer Assistance Offices........................... 7-6
3

N
Navigation System, Privacy..............................7-20
Navigation/Radio System,
see Navigation Manual...............................3-111
New Vehicle Break-In......................................2-32
O
Odometer......................................................3-32
Odometers, Trip..............................................3-32
Off-Road Recovery..........................................4-12
Oil
Engine.......................................................5-16
Engine Oil Pressure Gage............................3-45
Pressure Light.............................................3-44
Oil, Engine Oil Life System..............................5-19
Older Children, Restraints................................1-32
Online Owner Center........................................ 7-5
OnStar, Privacy..............................................7-20
OnStar
®System, see OnStar®Manual...............2-55
Operation, Universal Home Remote System........2-58
Outlet Adjustment............................................3-28
Outlets
Accessory Power.........................................3-22
Outside
Convex Mirror.............................................2-51
Heated Mirrors............................................2-51
Power Mirrors.............................................2-50Overheated Engine Protection Operating Mode . . . 5-33
Owner Checks and Services.............................6-10
Owners, Canadian.............................................. iii
P
Paint, Damage..............................................5-119
Panic Brake Assist............................................ 4-9
Parade Dimming.............................................3-20
Park
Shifting Into................................................2-45
Shifting Out of............................................2-47
Park Aid........................................................2-52
Park Brake....................................................2-44
Park Tilt Mirrors..............................................2-51
Parking
Assist........................................................2-52
Over Things That Burn.................................2-48
Parking Your Vehicle.......................................2-47
Passenger Airbag Status Indicator.....................3-35
Passenger Compartment Air Filter.....................3-29
Passenger Sensing System..............................1-65
Passing.........................................................4-12
Perchlorate Materials Requirements, California...... 5-5
Phone
Bluetooth
®................................................3-111
Power
Door Locks.................................................2-19
Electrical System.......................................5-122
9