phone CADILLAC CTS 2011 2.G Owner's Guide

Black plate (10,1)Cadillac CTS/CTS-V Owner Manual - 2011
13-10 Customer Information
Roadside Service
(Mexico)
Roadside Service is available
24 hours a day, 365 days of
the year.
For detailed information about
Roadside Service, please see the
brochure provided with your new
vehicle or visit our website at:
www.cadillac.com.mx. Navigate the
site and click on“Asistencia en el
Camino.” E-mail correspondence
should be sent to:
[email protected].
To contact Roadside Service by
phone, use the following numbers:
Mexico
01-800-466-0805
United States
1-866-466-8906
Canada
1-800-268-6800
Scheduling Service
Appointments
When your vehicle requires
warranty service, contact your
dealer and request an appointment.
By scheduling a service
appointment and advising your
service consultant of your
transportation needs, your dealer
can help minimize your
inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If the dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper to Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid‐specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing your inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.

Black plate (13,1)Cadillac CTS/CTS-V Owner Manual - 2011
Customer Information 13-13
any vehicle failure related to such
parts is not covered by that
warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state‐of‐the‐art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring Your Vehicle
Protect your investment in your GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to your GM
vehicle by limiting compensation for
damage repairs by usingaftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that
your vehicle will be repaired with
GM original equipment collision
parts. If such insurance coverage is
not available from your current
insurance carrier, consider switching
to another insurance carrier.
If your vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Service on page 13‑7.
Gather the following information:
.Driver's name, address, and
telephone number
.Driver's license number
.Owner's name, address, and
telephone number
.Vehicle license plate number
.Vehicle make, model, and
model year
.Vehicle Identification
Number (VIN)
.Insurance company and policy
number
.General description of the
damage to the other vehicle

Black plate (18,1)Cadillac CTS/CTS-V Owner Manual - 2011
13-18 Customer Information
GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If the vehicle has OnStar and you
subscribe to the OnStar services,
refer to the OnStar Terms and
Conditions in the OnStar Owners
Guide for information on data
collection and use.
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐210/220/310.
Operation is subject to the following
two conditions:
1. The device may not causeinterference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (3,1)Cadillac CTS/CTS-V Owner Manual - 2011
INDEX i-3
Cautions, Danger, andWarnings . . . . . . . . . . . . . . . . . . . . . . . . iv
CD DVD Player . . . . . . . . . . . . . . . . . . . 7-20
CD Player . . . . . . . . . . . . . . . . . . . . . 7-17
Center Console Storage . . . . . . . . 4-2
Central Door Unlock System . . . 2-15
Chains, Tire . . . . . . . . . . . . . . . . . . 10-89
Charging System Light . . . . . . . . 5-19
Check Engine Light . . . . . . . . . . . . . . . . . . 5-19
Ignition
Transmission Lock . . . . . . . . 10-33
Child Restraints Infants and YoungChildren . . . . . . . . . . . . . . . . . . . . . 3-47
Lower Anchors and Tethers for Children . . . . . . . . . 3-53
Older Children . . . . . . . . . . . . . . . . 3-44
Securing . . . . . . . . . . . . . . . . 3-60, 3-62
Systems . . . . . . . . . . . . . . . . . . . . . . 3-49
Where to Put the Restraint . . . 3-51
Cigarette Lighter . . . . . . . . . . . . . . . . 5-9
Circuit Breakers . . . . . . . . . . . . . . 10-42 Cleaning
Exterior Care . . . . . . . . . . . . . . 10-120
Interior Care . . . . . . . . . . . . . . . 10-124
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . . 8-1
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Cluster, IP . . . . . . . . . . . . . . . . . . . . . 5-11
Clutch, Hydraulic . . . . . . . . . . . . . 10-15
Collision Damage Repair . . . . . 13-12
Compact Spare Tire . . . . . . . . . 10-111
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-7
Compass Messages . . . . . . . . . . . 5-34
Competitive Driving . . . . . . . . . . . . . 9-7
Competitive Driving Mode . . . . . 9-39
Compressor Kit, Tire Sealant . . . . . . . . . . . . . . . . . . . . . . 10-92
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convenience Net . . . . . . . . . . . . . . . 4-6
Convex Mirrors . . . . . . . . . . . . . . . . 2-27
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-19
Engine Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-16
Engine Temperature Warning Light . . . . . . . . . . . . . . . 5-25 Cooling System . . . . . . . . . . . . . . . 10-19
Engine Messages . . . . . . . . . . . . 5-35
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . 13-10
Covers Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Engine . . . . . . . . . . . . . . . . . . . . . . 10-10
Cruise Control . . . . . . . . . . . . . . . . . 9-40 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
Messages . . . . . . . . . . . . . . . . . . . . 5-34
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . 13-4, 13-5
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-6
Customer Information
Service PublicationsOrdering Information . . . . . . 13-14
Customer Satisfaction Procedure . . . . . . . . . . . . . . 13-1, 13-3

Black plate (10,1)Cadillac CTS/CTS-V Owner Manual - 2011
i-10 INDEX
Passenger Airbag StatusIndicator . . . . . . . . . . . . . . . . . . . . . 5-18
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Passenger Sensing System . . . 3-37
Perchlorate Materials Requirements, California . . . . . 10-3
Phone Bluetooth . . . . . . . . . . . . . . . . . . . . . 7-38
Power Door Locks . . . . . . . . . . . . . . . . . . . 2-15
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Protection, Battery . . . . . . . . . . . . . 6-7
Retained Accessory (RAP) . . . 9-19
Seat Adjustment . . . . . . . . . . . . . . . 3-4
Steering Fluid . . . . . . . . . . . . . . . 10-26
Windows . . . . . . . . . . . . . . . . . . . . . 2-29
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-28 Privacy
Radio Frequency
Identification (RFID) . . . . . . . 13-18
Program Courtesy Transportation . . . . 13-10
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . 10-3
R
Radio Frequency
Identification (RFID) . . . . . . . . 13-18
Statement . . . . . . . . . . . . . . . . . . 13-18
Radios
AM-FM Radio . . . . . . . . . . . . . . . . . . 7-9
CD/DVD Player . . . . . . . . . . . . . . . 7-20
Reception . . . . . . . . . . . . . . . . . . . . 7-16
Satellite . . . . . . . . . . . . . . . . . . . . . . . 7-12
Reading Lamps . . . . . . . . . . . . . . . . . 6-5
Rear Axle . . . . . . . . . . . . . . . . . . . . . 10-31
Limited-Slip . . . . . . . . . . . . . . . . . . . 9-40
Rear Seats . . . . . . . . . . . . . . . . . . . . 3-13
Rear Vision Camera (RVC) . . . . 9-44 Rear Window Washer/Wiper . . . . 5-6
Rearview Mirrors
Automatic Dimming . . . . . . . . . . . 2-28
Reclining Seatbacks . . . . . . . . . . . . 3-8
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . 11-7
Recommended Fuel . . . . . . . . . . . 9-47
Records
Maintenance . . . . . . . . . . . . . . . . . 11-11
Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . 10-117
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . 13-7
Remote Keyless Entry (RKE)
System . . . . . . . . . . . . . . . 2-4, 2-5, 2-7
Remote Vehicle Start . . . . . . . . . . 2-11
Replacement Bulbs . . . . . . . . . . . 10-40
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . 3-44
Maintenance . . . . . . . . . . . . . . . . . . 11-9
Replacing Airbag System . . . . . . 3-44

Black plate (12,1)Cadillac CTS/CTS-V Owner Manual - 2011
i-12 INDEX
Service (cont.)Maintenance, General
Information . . . . . . . . . . . . . . . . . . 11-1
Parts Identification Label . . . . . 12-1
Publications Ordering
Information . . . . . . . . . . . . . . . . 13-14
Scheduling Appointments . . . 13-10
Vehicle Messages . . . . . . . . . . . . 5-43
Servicing the
Airbag-Equipped Vehicle . . . . . 3-42
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . 10-33
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 9-22
Out of Park . . . . . . . . . . . . . . . . . . . 9-23
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 6-4
Spare Tire Compact . . . . . . . . . . . . . . . . . . . 10-111
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speed Limiter, Engine . . . . . . . . . 5-15
Speedometer . . . . . . . . . . . . . . . . . . 5-13 StabiliTrak®System . . . . . . . . . . . 9-38
Start Vehicle, Remote . . . . . . . . . 2-11
Starter Switch Check . . . . . . . . . 10-32
Starting the Engine . . . . . . . 1-4, 9-19
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Fluid, Power . . . . . . . . . . . . . . . . 10-26
Heated Wheel . . . . . . . . . . . . . . . . . 5-4
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-3
Storage Areas Cargo Cover . . . . . . . . . . . . . . . . . . . 4-2
Cargo Management System . . . 4-3
Center Console . . . . . . . . . . . . . . . . 4-2
Convenience Net . . . . . . . . . . . . . . 4-6
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-1
Instrument Panel . . . . . . . . . . . . . . 4-1
Roof Rack System . . . . . . . . . . . . . 4-6
Storing the Tire Sealant and
Compressor Kit . . . 10-101, 10-102
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-11
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-31 Sunroof . . . . . . . . . . . . . . . . . . 2-32, 2-34
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . .v
System
Roof Rack . . . . . . . . . . . . . . . . . . . . . 4-6
T
Tachometer . . . . . . . . . . . . . . . . . . . . 5-13
Text Telephone (TTY) Users . . . 13-6
Theft-DeterrentSystems . . . . . . . . . . . . . . . 2-24, 2-26
Immobilizer . . . . . . . . . . . . . . . . . . . 2-24
Thigh Support Adjustment . . . . . . 3-8
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Tires Buying New Tires . . . . . . . . . . . 10-83
Chains . . . . . . . . . . . . . . . . . . . . . . 10-89
Changing . . . . . . . . . . . . . . . . . . 10-102
Compact Spare . . . . . . . . . . . . 10-111
Designations . . . . . . . . . . . . . . . 10-70
Different Size . . . . . . . . . . . . . . . 10-85
If a Tire Goes Flat . . . . . . . . . . 10-90
Inflation Monitor System . . . . 10-77