service CADILLAC CTS 2013 2.G Warranty Guide

Black plate (18,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
18 Things to Know About the New Vehicle Limited Warranty
surfaces on your vehicle. This
damage can take two forms:
blotchy, ringlet-shape discolorations,
and small irregular dark spots
etched into the paint surfaces.
Although no defect in the factory
applied paint causes this, General
Motors of Canada Limited will repair,
at no charge to the owner, the
painted surfaces of new vehicles
damaged by this fallout condition
within 12 months or
20 000 kilometres of purchase,
whichever comes first.
Warranty Distance Extensions
Prior to delivery, some kilometres
are put on your vehicle during
testing at the assembly plant, during
shipping, and while at the
dealership. The dealership records
this odometer reading on the front
page of this warranty booklet at
delivery. For eligible vehicles, this
odometer reading is added to the
distance limits specified in the
Cadillac New Vehicle LimitedWarranty and the Emission Control
Systems Warranty ensuring that you
receive full benefit of their coverage.
Warranty distance extensions
eligibility:
.Applies only to new vehicles
held exclusively in new vehicle
inventory.
.Does not apply to used vehicles,
GM owned vehicles, dealer
owned vehicles, or dealer
demonstrator vehicles.
.Does not apply to vehicles with
more than 1 600 kilometres on
the odometer even though the
vehicle may not have been
“registered”for license plates.
Warranty Service—Canada
The selling dealer has invested in
the proper tools, training and parts
inventory to ensure that any
necessary warranty repairs can be
made to your vehicle. GM requests
that the vehicle be returned to the
selling dealer for all warrantyrepairs. If a situation or event occurs
where you are significantly
inconvenienced, an authorized GM
dealer can make the warranty
repairs. However, in the event the
dealer is not able to perform the
repair due to the special tool and
training requirements, contact the
Customer Assistance Offices on
page 33.
Touring Owner Service—
Canada, the United States and
Mexico
If you are touring or have changed
your residence, visit any General
Motors dealer handling your vehicle
line in Canada or the United States
for warranty service. Warrantable
repairs will be completed at no
charge to you. You may be required
to provide proof of residency such
as driver's license, or vehicle
ownership. For your records, the
servicing dealer will provide a copy
of the warranty repair order, listing
all warranty repairs performed.

Black plate (19,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
Things to Know About the New Vehicle Limited Warranty 19
Some vehicle lines, which are sold
only in Canada, may not be
serviced by all General Motor's
dealers in the United States.
If warranty service is necessary
while you are in the United States
please contact the Canadian
Customer Care Centre (CCC) for
guidance. SeeCustomer Assistance
Offices on page 33for CCC
information. Customer Care
Ambassadors will direct you to a
dealership and assist the repairing
dealer in obtaining the necessary
parts and technical information. You
may be charged for these repairs.
For reimbursement consideration by
General Motors of Canada upon
your return home, provide your
dealer with a statement of
circumstances, the original repair
order, proof of ownership and any
“paid”receipts indicating the work
performed and parts replaced.Touring Owner Service—
Countries Other Than Canada,
the United States, and Mexico
If you are touring in a foreign
country and repairs are needed, it is
suggested you make your vehicle
available to a General Motors
dealership, preferably one that
handles your vehicle line.
Important:Repairs made
necessary by the use of improper or
dirty fuels and lubricants are not
covered under warranty. See your
owner’s manual for additional
information on fuel requirements
when operating in foreign countries.
Warranty Service—Canadian
Sold Vehicles Registered and
Operated Outside Canada
This warranty applies to GM
vehicles registered in Canada and
normally operated in Canada. If you
have permanently relocated and
established household residency in
another country, GM may authorize
the performance of repairs based onthe warranty coverage for vehicles
generally sold by GM in that
country. Contact an authorized GM
dealer in your country for
assistance. GM warranty coverages
may be void or subject to
restrictions on GM vehicles that
have been imported or exported.
Original Equipment Alterations
This warranty does not cover any
damage or failure resulting from
modification or alteration to the
vehicle's original equipment as
manufactured or assembled by
General Motors.
Examples of the types of alterations
that would not be covered include,
but are not limited to, any non-GM
part or accessory, any non-GM theft
alarm, remote starting device or
remote locking system, or the
cutting, welding or disconnecting of
the vehicle's original equipment
parts and components.

Black plate (20,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
20 Things to Know About the New Vehicle Limited Warranty
Also, the warranty does not cover a
rebuilt vehicle after it has suffered
such extensive collision damage in
an accident that it was written-off or
deemed to be written-off, even if the
rebuilt vehicle uses undamaged
parts and components from the
written-off vehicle.
Additionally, General Motors does
not warranty non-GM parts,
calibrations and/or software
modifications.The use of parts,
control module calibrations,
software modifications, and/or any
other alterations not issued through
General Motors will void the
warranty coverage for those
components that are damaged or
otherwise affected by the installation
of the non-GM part, control module
calibration, software modification,
and/or other alteration.
The only exception is that non-GM
parts labeled“Certified to EPA
Standards”are covered by the
Federal Emissions Performance
Warranty.Recreation Vehicle and Special
Body or Equipment Alterations
Installations, or alterations to the
original equipment vehicle (or
chassis), as manufactured and
assembled by General Motors, are
not covered by this warranty. The
body company (assembler) is solely
responsible for warranties on the
body or equipment and any
alterations to any of the parts,
components, systems,
or assemblies installed by GM.
Examples include, but are not
limited to, special body installation
or conversion (such as recreational
vehicles), the installation of a
non-GM part, cutting, welding, or the
disconnecting of original equipment
vehicle or chassis parts and
components, extension of
wheelbase, suspension and
driveline modifications, and axle
additions.
Pre-Delivery Service
Defects in or damage to the
mechanical, electrical, sheet metal,
paint, trim, and other components of
your vehicle may occur at the
factory or while it is being
transported to the dealership.
Normally, any defect or damage
occurring during assembly is
detected and corrected at the
factory during the inspection
process. In addition, dealerships are
obligated to inspect each vehicle
before delivery. They repair any
uncorrected factory defects and any
transit damage detected before the
vehicle is delivered to you.
Any defects still present at the time
the vehicle is delivered to you are
covered by the warranty. If you find
any such defects when you take
delivery, please advise your Cadillac
dealer without delay.

Black plate (22,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
22 Emission Control Systems Warranty
General Motors of Canada Limited
warrants to owners of Cadillac
vehicles sold in Canada, that the
vehicle (1) was designed, built and
equipped so as to conform at the
time of sale with the Emission
Regulations under the Canadian
Environmental Protection Act
and (2) is free from defects in
materials and workmanship which
cause the vehicle to fail to conform
with those regulations for a period of
4 years or 80 000 kilometres,
whichever occurs first. Specified
components, such as catalytic
converters or powertrain control
modules, are warranted for 8 years
or 130 000 kilometres, whichever
occurs first. The Emission Control
Systems Warranty period shall
begin on the date the vehicle is
delivered to the first retail purchaser
or, if the vehicle is first placed in
service as a demonstrator,
or company vehicle prior to sale at
retail, on the date the vehicle is first
placed in such service. Emission
related defects in the genuine GMcomponents listed below, including
related diagnostic costs, parts and
labour, are covered by this warranty.
Emission Performance
Some provinces and local
jurisdictions have established
periodic vehicle Inspection and
Maintenance (I/M) programs to
encourage proper maintenance of
your vehicle. If a provincial I/M
program is enforced in your area
you may also be eligible for
Emission Performance coverage
whenallof the following three
conditions are met:
1. the vehicle has been maintained
and operated in accordance with
the instructions for proper
maintenance and use set forth in
the owner manual or New
Vehicle Warranty supplied with
your vehicle;
2. the vehicle fails a provincial I/M
test during the emission
warranty period indicated above;3. the failure results, or will result,
in the owner of the vehicle
having to bear a penalty or other
sanctions (including the denial of
the right to use the vehicle)
under local, provincial,
or federal law.
General Motors of Canada Limited
warrants that your dealer will
replace, repair, or adjust to GM
specifications, at no charge to you,
any of the parts listed under the
“Emission Control Systems
Warranty Parts List”later in this
section which may be necessary to
conform to the applicable emission
standards. Non-GM parts labelled
“Certified to EPA Standards”are
covered by the Federal Emission
Performance Warranty.
What Is Not Covered
The Emission Control Systems
Warranty obligations DO NOT apply
to conditions resulting from
tampering, abuse, neglect or
improper maintenance. Items listed

Black plate (28,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
28 Things to Know About the Emission Control Systems Warranty
Replacement Parts
The emission control systems of
your vehicle, were designed, built
and tested using genuine GM parts†
and the vehicle is certified as being
in conformity with the Emission
Regulations under the Canadian
Environmental Protection Act.
Accordingly, it is recommended
that any replacement parts used
for maintenance or for the repair
of emission control systems be
new, genuine GM parts.
The warranty obligations are not
dependent upon the use of any
particular brand of replacement
parts. The owner may elect to use
non-genuine GM parts for
replacement purposes. Use of
replacement parts which are not
of equivalent quality may impair
the effectiveness of emission
control systems.
If other than new, genuine GM parts
are used for maintenance
replacements or for the repair of
components affecting emissioncontrol, the owner should assure
himself/herself that such parts are
warranted by their manufacturer to
be equivalent to genuine General
Motors parts in performance and
durability.
Warranty repairs must be performed
by an authorized General Motors
dealer except in an emergency
situation when a genuine GM part or
an authorized General Motors
dealer is not reasonably available to
the vehicle owner. You are
responsible for presenting your
vehicle to a GM dealer selling your
vehicle line as soon as a problem
exists.
† “GENUINE GM PARTS,”when
used in connection with GM
vehicles means parts manufactured
by or for GM, designed for use on
GM vehicles and distributed by any
division or subsidiary of General
Motors LLC.
Maintenance and Repairs
Warranty repairs must be performed
by an authorized dealer except in a
situation where the vehicle owner is
significantly inconvenienced and a
warranted part or a warranty station
is not reasonably available to the
vehicle owner.
In an emergency, where an
authorized dealer is not reasonably
available, repairs may be performed
at any available service
establishment or by the owner,
using any replacement part. Cadillac
will consider reimbursement for the
expense incurred, including
diagnosis, not to exceed the
manufacturer's suggested retail
price for all warranted parts
replaced and labour charges based
on Cadillac's recommended time
allowance for the warranty repair
and the geographically appropriate
labour rate. A part not being
available within 10 days or a repair
not being completed within 30 days
constitutes an emergency. Retain

Black plate (30,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
30 Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealership and to
General Motors. Normally, any
questions or concerns regarding the
sales transaction or the operation of
your vehicle will be resolved by your
dealership's Sales or Service
Departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE - Discuss your
concern with a member of
dealership management.Normally,
concerns can be quickly resolved at
that level. If the concern has already
been reviewed with the Sales,
Service, or Parts Manager, contact
theowner of the dealership or the
General Manager.
STEP TWO -If after contacting a
member of dealership management,
it appears your concern cannot be
resolved at the dealership without
further help, contact theCanadianCadillac Customer Care Centrein
Oshawa by calling 1-888-446-2000,
7:30 a.m. to 11:30 p.m. Eastern
Standard Time. (In the U.S. contact
the listed Cadillac Customer
Assistance Centre.)
For prompt assistance, please have
the following information available to
give to the Customer Care Advisor:
.Your name, address, home and
business telephone number.
.Vehicle Identification Number
(This is available from the
vehicle registration or title, or the
plate above the left top of the
instrument panel and visible
through the windshield.).
.Dealership name and location.
.Vehicle's delivery date and
present odometer reading.
.Nature of concern.
General Motors encourages
customers to call its toll-free number
for assistance. However, if a
customer wishes to write to GeneralMotors, the letter should be
addressed to General Motors
Customer Care Centre in Oshawa.
Refer to“Customer Assistance
Offices”for the address or refer to
“Owner Assistance Request Form”
for a convenient form for your use.
When contacting General Motors,
please remember your concern will
likely be resolved at the dealership,
using the dealer's facilities,
equipment and personnel. This is
why we suggest you follow
Step One first if you have a
concern.
General Motors of Canada Limited
Participation in the Mediation/
Arbitration Program
STEP THREE:In the event that you
do not feel your concerns have
been addressed after following the
procedure outlined in steps 1 and 2,
General Motors of Canada Limited
wants you to be aware of its
participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada Limited

Black plate (31,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
Customer Satisfaction Procedure 31
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively you may call the
Canadian Cadillac Customer Care
Centre, 1-888-446-2000, or you may
write to the Mediation/Arbitration
Program, c/o Canadian Cadillac
Customer Care Centre, General
Motors of Canada Limited, 1908Colonel Sam Drive, Oshawa,
Ontario L1H 8P7. Your inquiry
should be accompanied by your
Vehicle Identification Number (VIN).

Black plate (33,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
Customer Assistance Offices 33
Customer Assistance Offices
When calling for assistance, ask for
the Customer Care Ambassador.
CANADA
Canadian Cadillac Customer Care
Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-888-446-2000
*1-800-263-3830
Roadside Service: 1-800-882-1112
UNITED STATES
Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
*1-800-833-2622
Roadside Service: 1-800-882-1112
*(For Text Telephone
devices (TTYs))From:
Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
U.S. Virgin Islands
1-800-496-9994
Fax Number:
313-381-0022
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands)
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520
Mexico, D.F.
01-800-466-0805
Long Distance: 011-52-53 29 0805

Black plate (35,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
Roadside Assistance Program 35
Roadside Assistance is not part
of or included in the coverage
provided by the General Motors
of Canada Limited Warranty.
General Motors of Canada
Limited reserves the right to
make any changes or discontinue
the Roadside Assistance Program
at any time without notification.
General Motors of Canada Limited
is proud to offer new Cadillac
buyers the response, security and
convenience of the 24-hour Cadillac
Roadside Service Program. Please
refer to your Owner Manual for
details, or consult your dealer. The
toll-free number for Cadillac
Roadside Service is
1-800-882-1112.