service CADILLAC CTS 2013 2.G Warranty Guide

Black plate (2,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
Have you purchased the Genuine GM Protection Plan? The GM
Protection Plan may be purchased within specific time/mileage
limitations. Remember, if the service contract you are considering for
purchase does not have the GM Protection Plan emblem shown above
on it, then it is not the Genuine GM Protection Plan from GM.
©2012 General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CADILLAC, and the
CADILLAC emblem are registered trademarks of General Motors LLC.
Part No. 20931544 A First Printing

Black plate (3,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
2013 Canadian Cadillac Limited Warranty and
Owner Assistance Information
Important Message to
Owners.... . . . . . . . . . . . . . . . . . . . . . . 1
General Motors' Commitment
to You . . . . . . . . . . . . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in the Mediation/
Arbitration Program . . . . . . . . . . . . 1
The General Motors
Protection Plan . . . . . . . . . . . . . . . . 1
Owner Name/Address
Change . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Coverage at a
Glance. . . . . . . . . . . . . . . . . . . . . . . . . 3
New Vehicle Limited Warranty. . .4
What Is Covered . . . . . . . . . . . . . . . . 4
What Is Not Covered . . . . . . . . . . 10
Cadillac Escalade Hybrid
Warranty . . . . . . . . . . . . . . . . . . . . . 13
Things to Know About the New
Vehicle Limited Warranty. . . . 16
Warranty Repairs—Component
Exchanges . . . . . . . . . . . . . . . . . . . 16
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 16Warranty Repairs—Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 16
Tire Service . . . . . . . . . . . . . . . . . . . . 16
After-manufacture
“Rustproofing”. . . . . . . . . . . . . . . . 17
Paint, Trim, and Appearance
Items . . . . . . . . . . . . . . . . . . . . . . . . . 17
Vehicle Operation and Care . . . 17
Maintenance Records . . . . . . . . . 17
Chemical Paint Spotting . . . . . . . 17
Warranty Distance
Extensions . . . . . . . . . . . . . . . . . . . 18
Warranty Service—Canada . . . 18
Touring Owner Service—
Canada, the United States and
Mexico . . . . . . . . . . . . . . . . . . . . . . . 18
Touring Owner Service—
Countries Other Than Canada,
the United States, and
Mexico . . . . . . . . . . . . . . . . . . . . . . . 19
Warranty Service—Canadian
Sold Vehicles Registered and
Operated Outside Canada . . . . 19
Original Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 19Recreation Vehicle and Special
Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 20
Pre-Delivery Service . . . . . . . . . . . 20
Production Changes . . . . . . . . . . . 21
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 22
Emission Performance . . . . . . . . . 22
What Is Not Covered . . . . . . . . . . 22
Emission Warranty Parts List. . .24
What Is Not Covered . . . . . . . . . . 27
Things to Know About the
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 28
Replacement Parts . . . . . . . . . . . . 28
Maintenance and Repairs . . . . . . 28
Claims Procedure . . . . . . . . . . . . . . 29
Customer Satisfaction
Procedure. . . . . . . . . . . . . . . . . . . . 30
Special Coverage Adjustment
Programs Beyond the Warranty
Period. . . . . . . . . . . . . . . . . . . . . . . . 32
Customer Assistance Offices. . .33

Black plate (1,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
Important Message to Owners... 1
General Motors' Commitment
to You
We are committed to ensuring your
satisfaction with your new Cadillac.
Your Cadillac dealer also wants you
to be completely satisfied and
invites you to return for all your
service needs, both during and after
the warranty period.
Owner Assistance
Should you ever encounter a
problem during or after the warranty
periods that is not resolved, talk to a
member of dealer management.
Under certain circumstances, GM
and/or Cadillac dealers may provide
assistance after the limited warranty
period has expired when the
problem results from a defect in
material or workmanship. These
instances will be reviewed on a
case-by-case basis. If the problem
persist, follow the procedures
outlined inCustomer Satisfaction
Procedure on page 30.
GM Participation in the
Mediation/Arbitration Program
Refer toCustomer Satisfaction
Procedure on page 30, for
information on the voluntary, binding
Mediation/Arbitration Program in
which GM participates.
The General Motors
Protection Plan
Many owners seek to enhance their
vehicle ownership by purchasing an
optional service contract. General
Motors offers its own GM Protection
Plan (GMPP), a service contract
which provides mechanical repair
protection, a rental/alternate
transportation allowance, and the
availability of GM Roadside
Assistance or a towing and road
service allowance. The GM
Protection Plan is available in
different levels of coverage, each
offering a variety of time/kilometre
options to suit your driving needs.The GM Protection Plan is the only
optional service contract backed by
the worldwide resources of General
Motors. It can be the most valuable
option you choose for your vehicle.
See your Cadillac dealer for prices,
vehicle eligibility guidelines and
more details.
Owner Name/Address Change
General Motors encourages all
owners to report, at their earliest
convenience, a change in name or
address by calling our Canadian
Cadillac Customer Care Centre toll
free at 1-888-446-2000. If you are a
subsequent owner, please be sure
to advise us by calling the number
above. You may also visit the
Cadillac dealer of your choice to
report a change in vehicle
ownership. The current owner name
and address is essential for General
Motors to provide timely notification
to owners of important information
related to their vehicles.

Black plate (8,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
8 New Vehicle Limited Warranty
Tire Companies
Company Website Toll-Free Number
Bridgestone/Firestone www.bridgestonetire.ca 1-800-267-1318
Continental/Generalwww.generaltire.ca
www.continentaltire.ca1-800-461-1776
1-800-461-1776
Goodyear/Dunlopwww.goodyear.ca
www.dunlop.ca1-800-387-3288
Michelin/Goodrich www.michelin.ca 1-888-871-4444
Uniroyal www.uniroyal.ca 1-888-871-7777
Goodrich www.bfgoodrichtires.ca 1-888-871-6666
Hankook www.hankooktire.ca 1-800-843-7709
Kumho www.kumhotire.ca1-604-241-4142 (West)
1-905-564-0882 (East)
Pirelli www.pirelli.ca1-800-828-2585 (Ontario)
1-800-363-0583 (Que/Maritimes)
1-800-663-0148 (West)
Maxxis www.maxxiscanada.com 1-905-789-0882
When a tire is removed from service
due to a covered warranty conditionunder a tire manufacturer's limited
warranty program, you may beeligible for a tire replacement or a
comparable new tire on a prorated
basis.

Black plate (10,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
10 New Vehicle Limited Warranty
GM Licensed and Integrated
Business Partner (IBP) Accessories
are covered under the
accessory-specific manufacturer’s
warranty and are not warranted by
GM or its dealers.
Other Exclusions
Notice:This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.
What Is Not Covered
Tire and Wheel Damage and Wear
Normal tire wear or wear-out is not
covered. Tire wear is influenced by
many variables such as road
conditions, driving styles, vehicle
weight, and tire construction.
Uniform tire wear is a normal
condition, and is not considered a
defect. Road hazard damage such
as punctures, cuts, snags, andbreaks resulting from pothole
impact, curb impact, or from other
objects is not covered. Tire wear
due to misalignment beyond the
warranty period is not covered.
Also, damage from improper
inflation, overloading, spinning, as
when stuck in mud or snow, tire
chains, racing, improper mounting
or dismounting, misuse, negligence,
alteration, improper repair, accident,
collision, fire, vandalism,
or misapplication is not covered.
Damage to wheels or tire sidewalls
caused by automatic car washes or
cleaning agents is not covered.
Damage Due to Accidents,
Misuse, or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as
the result of any of the following:
.Collision, fire, theft, freezing,
vandalism, riot, explosion,
earthquake, water or flood,
windstorm, lightning, or objects
striking the vehicle;
.Misuse of the vehicle such as
spinning the wheels, driving over
curbs, overloading, racing,
or other competition. Proper
vehicle use is discussed in the
Owner Manual;
.Alteration, modification,
or tampering to the vehicle,
including, but not limited to the
body, chassis, powertrain,
driveline, software, or other
components after final assembly
by GM
.Coverages do not apply if the
odometer has been
disconnected, its reading has
been altered, or kilometrage
cannot be determined;
.Installation of non-GM (General
Motors) parts
.Water or fluid contamination
.Damage resulting from hail,
floods, windstorms, lightning,
and other environmental
conditions

Black plate (12,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
12 New Vehicle Limited Warranty
Where to Go for Maintenance
Your new GM vehicle was designed
and built to the highest quality
standards and that quality means
reliability, long-life and economical
operation for years to come. The
investment you made in your new
GM vehicle can be best maintained
at your GM dealer who offers quality
service and Genuine GM Parts
specifically designed for your GM
vehicle.
GM recommends having
maintenance performed by an
authorized GM dealership. GM
dealer technicians are specifically
trained to maintain and repair GM
vehicles. They stay current on the
latest service information through
GM technical bulletins, service
publications and training courses.
Many are also certified through the
technical training process. In
addition, your GM dealer has
special tools, equipment, computer
software and complete access to
product updates, applicable to yourvehicle to ensure fast and accurate
diagnostics. This level of service is
only available at an authorized GM
dealership.
Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the owner manual are the owner's
expense.
Vehicle lubrication, cleaning,
or polishing are not covered. Failure
of or damage to components
requiring replacement or repair due
to vehicle use, wear, exposure,
or lack of maintenance is not
covered.
Items such as, but not limited to:
.Audio System Cleaning
.Brake Pads and Linings
.Clutch Linings
.Coolants and Fluids
.Filters
.Keyless Entry (or other remote
transmitter/receiver batteries)*
.Limited Slip Rear Axle Service
.Tire Rotation
.Wheel Alignment/Balance**
.Wiper Inserts
are covered up to the first
maintenance inspection period
outlined in the owner manual. Any
replacement at the time of,
or beyond the maintenance
inspection period is considered
maintenance, and is not covered as
part of the New Vehicle Limited
Warranty. The New Vehicle Limited
Warranty only covers components
when replacement or repair of these
components is the result of a defect
in material or workmanship.
* Consumable battery covered up to
12 months only.
** Maintenance items after
12 000 kilometres.

Black plate (13,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
New Vehicle Limited Warranty 13
Extra Expenses*
Economic loss or extra expense is
not covered.
Examples include:
.Inconvenience
.Lodging, meals, or other travel
costs
.Loss of vehicle use
.Payment for loss of time or pay
.Storage
*While extra expenses are not
covered by the New Vehicle Limited
Warranty, General Motors does
provide many additional customer
benefits such as Cadillac Owner
Privileges. Refer to the Owner
Manual.
Other Terms
This warranty gives you specific
legal rights. You may have different
rights which vary from province to
province according to applicable
legislation. This warranty does notexclude or limit those rights but runs
concurrently with any such
applicable provincial legislation.
General Motors of Canada Limited
does not authorize any person to
create for it any other condition or
liability in connection with these
vehicles.Any implied warranty or
condition (including any implied
warranty or condition of
merchantability or fitness for a
particular purpose) applicable to
this vehicle is limited in duration
to the duration of the written
warranty or condition . The
performance of repairs is the
exclusive remedy under this
written warranty or any implied
warranty or condition. General
Motors of Canada Limited shall
not be liable for incidental or
consequential damages resulting
from breach of this written
warranty or any implied
warranty.** Some provinces do not allow
limitations on how long an implied
warranty will last or the exclusion or
limitation of incidental or
consequential damages, so the
above limitations or exclusions may
not apply to you.
Cadillac Escalade Hybrid
Warranty
For vehicles sold in the United
States, in addition to the
Bumper-to-Bumper Coverage
described previously, General
Motors will warrant certain Hybrid
components for each Cadillac
Escalade Hybrid (hereafter referred
to as Hybrid) for 8 years or 160 000
kilometres (100,000 miles),
whichever comes first, from the
original in-service date of the
vehicle, against warrantable repairs
to the specific Hybrid components of
the vehicle.
For vehicles originally sold in
Canada, registered in Canada and
normally operated in Canada, in

Black plate (14,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
14 New Vehicle Limited Warranty
addition to the Base Warranty
Coverage described in the Cadillac
Limited Warranty and Owner
Assistance Booklet, General Motors
of Canada Limited will warrant
certain Hybrid components for each
Cadillac Escalade Hybrid (hereafter
referred to as Hybrid) for 8 years,
or 160 000 kilometres
(100,000 miles), whichever comes
first, from the original in-service date
of the vehicle, against warrantable
repairs to the specific Hybrid
components of the vehicle.
This warranty is for Hybrid vehicles
registered in the United States or
Canada, and normally operated in
the United States or Canada
respectively. In addition to the initial
owner of the vehicle, the coverage
described in this Hybrid warranty is
transferable at no cost to any
subsequent person(s) who assumes
ownership of the vehicle within the
above described 8 years or
100,000 miles (160 000 kilometres)
term. No deductibles are associated
with this Hybrid warranty.This Hybrid warranty is in addition to
the express conditions and
warranties described previously.
The coverage and benefits
described under“New Vehicle
Limited Warranty”are not extended
or altered because of this special
Hybrid Component Warranty.
For Hybrid owners requiring more
comprehensive coverage than that
provided under this Hybrid warranty,
a GM Protection Plan may be
available. See your GM dealer for
more details.
What is Covered
This Hybrid warranty covers repairs
to correct any vehicle defect related
to materials or workmanship
occurring during the 8 year 160 000
kilometres term for the following:
Towing
During the 8 year or 160 000
kilometres Hybrid warranty period,
towing is covered to the nearest
Cadillac servicing dealer if your
vehicle cannot be driven because ofa warranted Hybrid specific defect.
Contact the GM Roadside
Assistance Centre for towing. Refer
toRoadside Assistance Program on
page 35in this manual for the
contact number.
Transmission
Hybrid transmission assembly and
internal components, including the
transmission auxiliary fluid pump,
transmission auxiliary pump
controller, and 3-phase transmission
cables.
Brakes
Brake Modulator Assembly
Other Hybrid Components
Hybrid Battery
The 300-volt electrical system
includes:
.Hybrid High Voltage Wiring
.Hybrid Control Modules
.Transmission Power Inverter
Module (TPIM)

Black plate (16,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
16 Things to Know About the New Vehicle Limited Warranty
Warranty Repairs—
Component Exchanges
In the interest of customer
satisfaction, General Motors of
Canada Limited may offer exchange
service on some vehicle
components. This service is
intended to reduce the amount of
time your vehicle is not available for
use due to repairs. Components
used in exchange are service
replacement parts that may be new,
remanufactured, or refurbished.
Remanufactured parts meet GM
approved service parts
requirements and are made from
previously used components in a
process that involves disassembly,
inspection, cleaning, update of
software and replacement parts as
appropriate, testing and reassembly.
Refurbished parts meet GM
approved service part requirements
and are previously used parts that
are inspected, cleaned, tested, and
repackaged.All exchange components used
meet GM standards and are
warranted the same as new
components. Examples of the types
of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries and powertrain
control modules.
Maintenance and Warranty
Service Records
Retain receipts covering
performance of regular
maintenance. Repairs required, due
to damage resulting from lack of
maintenance, are not covered under
your warranty. Receipts can be very
important if a question arises as to
whether a malfunction is caused by
lack of maintenance or a defect in
material or workmanship.A“Maintenance Record”is provided
in the maintenance schedule
section of the owner manual, for
your convenience in recording
services performed.
For your records, the servicing
dealer should provide a copy of the
warranty repair order listing all
warranty repairs performed.
Warranty Repairs—Recycled
Materials
Both Environment Canada
guidelines and GM support the
capture, purification, and reuse of
automotive air conditioning
refrigerant gases and engine
coolant.
As a result, any repairs GM may
make to your vehicle may involve
the installation of purified reclaimed
refrigerant and coolant.
Tire Service
Any General Motors dealer handling
your vehicle line or tire dealer for
your brand of tires can assist you

Black plate (17,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
Things to Know About the New Vehicle Limited Warranty 17
with tire service. If, after contacting
one of these dealers, you need
further assistance or you have
questions, contact the Customer
Care Centre. The toll-free telephone
numbers are listed underCustomer
Assistance Offices on page 33.
After-manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials is
neither necessary nor required
under the Sheet Metal Coverage.
GM makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim, and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any
paint or appearance concerns,
advise your dealer as soon as
possible. Your owner manual has
instructions regarding the care of
these items.
Vehicle Operation and Care
Considering the investment you
have made in your new Cadillac, we
know you will want to operate and
maintain it properly. We urge you to
follow the maintenance instructions
in your owner manual.
If you have any questions on how to
keep your Cadillac in good working
condition, see your Cadillac dealer,
the place many Cadillac customers
choose to have their maintenance
work done. You can rely on your
Cadillac dealer to use proper parts
and repair practices.
Maintenance Records
General Motors of Canada Limited
recommends that you retain receipts
covering performance of regular
vehicle maintenance. Repairs
required due to damage resulting
from lack of maintenance are not
covered under your warranty.
Receipts can be very important if a
question arises as to whether a
malfunction is caused by lack of
maintenance or a defect in material
or workmanship.
We suggest you keep these receipts
in the glove box literature portfolio.
Also, a Maintenance Record form is
provided in the owner manual
(Maintenance Schedule section) for
your convenience in recording
services performed.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout commonly known as“acid
rain”. These airborne pollutants can
fall upon and attack painted