phone CADILLAC CTS 2018 Owner's Guide

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349156) - 2018 - CRC - 9/29/17
CUSTOMER INFORMATION 365
Repair Facility
GM also recommends that you choose
a collision repair facility that meets
your needs before you ever need
collision repairs. Your dealer may have
a collision repair center with
GM-trained technicians and
state-of-the-art equipment, or be able
to recommend a collision repair center
that has GM-trained technicians and
comparable equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There are
significant differences in the quality of
coverage afforded by various
insurance policy terms. Many
insurance policies provide reduced
protection to the GM vehicle by
limiting compensation for damage
repairs by using aftermarket collision
parts. Some insurance companies will
not specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.If such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Read
the lease carefully, as you may be
charged at the end of the lease for
poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of. Move
the vehicle only if its position puts
you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information
to police and other parties involved in
the crash.
For emergency towing see
Roadside
Service 0361. Gather the following information:
.
Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the damage
to the other vehicle
Choose a reputable repair facility that
uses quality replacement parts. See
“Collision Parts ”earlier in this section.
If the airbag has inflated, see What
Will You See after an Airbag Inf lates?
0 81.

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349156) - 2018 - CRC - 9/29/17
370 CUSTOMER INFORMATION
others for research purposes, where a
need is shown and the data is not tied
to a specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar
and has an active service plan,
additional data may be collected
through the OnStar system. This
includes information about the
vehicle’s operation; collisions involving
the vehicle; the use of the vehicle and
its features; and, in certain situations,
the location and approximate GPS
speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional Information
0 377.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349156) - 2018 - CRC - 10/2/17
ONSTAR 373
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
Navigation
OnStar navigation requires a specific
OnStar or connected service plan. Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=to
open the OnStar app on the
infotainment display. For other
vehicles press
=as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone. 2. Say
“Cancel route.” System
responds: “Do you want to cancel
directions?”
3. Say “Yes.”System responds: “OK,
request completed, thank you,
goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System responds
with the last direction given,
then responds with “OnStar
ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349156) - 2018 - CRC - 10/2/17
ONSTAR 375
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map (U.S.
market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance. .
Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Cadillac on social
media.
For myCadillac mobile app
information and compatibility, see
www.my.cadillac.com.
An active OnStar service, compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service, which
requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=to
open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other vehicles
press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds: “Call.
Please say the name or number
to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds: “OK,
calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349156) - 2018 - CRC - 10/2/17
378 ONSTAR
may not work if the OnStar equipment
is not properly installed or it has not
been properly maintained.
If equipment or software is added,
connected, or modified, OnStar
services may not work. Other
problems beyond the control of
OnStar—such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash,
or wireless phone network congestion
or jamming —may prevent service.
See Radio Frequency Statement 0367.
Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs. .
Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Assistance or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
. Obstruction of the GPS can occur
in a large city with tall buildings;
in parking garages; around
airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals are
not available, the OnStar system
should still operate to call OnStar.

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349156) - 2018 - CRC - 9/29/17
384 INDEX
Climate Control Systems (cont'd)Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Cluster, Instrument . . . . . . . . . . . . . . . . . 118
Collision Damage Repair . . . . . . . . . . . 364
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Competitive Driving Mode . . . . . . . . . 211
Composite Materials . . . . . . . . . . . . . . . . 192
Compressor Kit, Tire Sealant . . . . . . . 315
Connections OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Control
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Control of a Vehicle . . . . . . . . . . . . . . . . 178
Convenience Net . . . . . . . . . . . . . . . . . . . . 108
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . 47
Coolant Engine Temperature Gauge . . . . . . 124
Engine Temperature WarningLight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Cooling . . . . . . . . . . . . . . . . . . . . . . . . .167, 172
Cooling System . . . . . . . . . . . . . . . . . . . . . 269
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . 158
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363 Cruise Control . . . . . . . . . . . . . . . . . . . . . . . 214
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Cruise Control, Adaptive . . . . . . . . . . . 217
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Customer Assistance . . . . . . . . . . . . . . . 359 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
Text Telephone (TTY) Users . . . . . 359
Customer Information Service Publications OrderingInformation . . . . . . . . . . . . . . . . . . . . . . 366
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . 357
D
Damage Repair, Collision . . . . . . . . . . . 364
Danger, Warning, and Caution . . . . . . . . 3
Data CollectionInfotainment System . . . . . . . . . . . . . 370
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
Data Recorder Performance . . . . . . . . . . . . . . . . . . . . . . . 161
Data Recorders, Event . . . . . . . . . . . . . . 369
Daytime Running Lamps (DRL) . . . 155
Defensive Driving . . . . . . . . . . . . . . . . . . . 178
Delayed Locking . . . . . . . . . . . . . . . . . . . . . 40
Diagnostics OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
Differential, Limited-Slip . . . . . . . . . . . 214 Distracted Driving . . . . . . . . . . . . . . . . . . 177
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . 158
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . 136
Delayed Locking . . . . . . . . . . . . . . . . . . . . 40
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . 40
Rear Seat Pass-Through . . . . . . . . . . . . 69
Drive Belt Routing, Engine . . . . . . . . . 356
Drive Systems All-Wheel Drive . . . . . . . . . . . . . . 203, 279
Driver Assistance Systems . . . . . . . . . 225
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . . . . . 137
Driver Mode Control . . . . . . . . . . . . . . . . 208
Driver Mode Control Light . . . . . . . . . 133
Driving Assistance Systems . . . . . . . . . . . . . . . 232
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 246
Competitive . . . . . . . . . . . . . . . . . . . . . . . 211
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
For Better Fuel Economy . . . . . . . . . . . 28
Hill and Mountain Roads . . . . . . . . 185
If the Vehicle is Stuck . . . . . . . . . . . . 187
Loss of Control . . . . . . . . . . . . . . . . . . . . 180
Off-Road Recovery . . . . . . . . . . . . . . . . 179

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349156) - 2018 - CRC - 9/29/17
INDEX 391
SunshadeRear Window . . . . . . . . . . . . . . . . . . . . . . . . 52
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward Collision Alert (FCA) . . . . 232
Infotainment . . . . . . . . . . . . . . . . . 161, 370
Systems
Driver Assistance . . . . . . . . . . . . . . . . . 225
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . 122
Text Telephone (TTY) Users . . . . . . . 359
Theft-Deterrent Systems . . . . . . . . . . . . 46Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . 46
Thigh Support Adjustment . . . . . . . . . . 60
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294 All-Season . . . . . . . . . . . . . . . . . . . . . . . . . 295
Buying New Tires . . . . . . . . . . . . . . . . . 309
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Designations . . . . . . . . . . . . . . . . . . . . . . 298
Different Size . . . . . . . . . . . . . . . . . . . . . . 311
If a Tire Goes Flat . . . . . . . . . . . . . . . . 314
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . 307
Low Profile . . . . . . . . . . . . . . . . . . . . . . . . 296
Pressure . . . . . . . . . . . . . . . . . . . . . . 301, 302
Pressure Light . . . . . . . . . . . . . . . . . . . . . 133
Pressure Monitor Operation . . . . . . 304 Tires (cont'd)
Pressure Monitor System . . . . . . . . 303
Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Run-Flat . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Sealant and Compressor Kit . . . . . 315
Sealant and Compressor Kit,
Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Sidewall Labeling . . . . . . . . . . . . . . . . . 297
Terminology and Definitions . . . . 299
Uniform Tire Quality Grading . . . . 311
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Wheel Replacement . . . . . . . . . . . . . . 313
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Towing Driving Characteristics . . . . . . . . . . . 246
Equipment . . . . . . . . . . . . . . . . . . . 250, 251
General Information . . . . . . . . . . . . . . 246
Recreational Vehicle . . . . . . . . . . . . . . 326
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 249–251
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Track Events and Competitive Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Traction Control System (TCS)/StabiliTrak Light . . . . . . . . . . . . . . . . 132 Traction (cont'd)
Limited-Slip Differential . . . . . . . . . . 214
Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Traction Control/Electronic
Stability Control . . . . . . . . . . . . . . . . . . . 206
Trailer Towing . . . . . . . . . . . . . . . . . . . . . . . 249–251
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 200
Fluid, Automatic . . . . . . . . . . . . . . . . . . 266
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . 122
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Turn and Lane-Change Signals . . . . 157
U
Uniform Tire Quality Grading . . . . . . 311
Universal Remote System . . . . . . . . . . 149 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Programming . . . . . . . . . . . . . . . . . . . . . . 149
Using This Manual . . . . . . . . . . . . . . . . . . . . 3
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . . . . . . 44
Canadian Owners . . . . . . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Identification Number (VIN) . . . . . 352