phone CADILLAC CTS 2018 User Guide

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349156) - 2018 - CRC - 9/29/17
INFOTAINMENT SYSTEM 161
Infotainment System
Introduction
Infotainment . . . . . . . . . . . . . . . . . . . . . 161
Performance Data
Recorder (PDR)
Performance DataRecorder (PDR) . . . . . . . . . . . . . . . . . 161
Introduction
Infotainment
See the infotainment manual for
information on the radio, audio
players, phone, navigation system, and
voice or speech recognition. It also
includes information on settings.
Performance Data
Recorder (PDR)
If equipped, the PDR icon displays on
the Home Page.
Important Information
Use of the PDR may be prohibited or
legally restricted in certain countries
and situations. Ensure compliance
with applicable laws and regulations,
including, but not limited to: privacy
laws, laws related to camera
surveillance and recordings, road
traffic and security laws, and laws on
the protection of publicity and
personality rights.
. Do not use the PDR if it causes
distraction.
. Do not rely on camera footage to
steer the vehicle.
. Comply with any notice and
consent requirements before
capturing and/or recording the
voices or images of other persons
or before collecting other
personal data.

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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DRIVING AND OPERATING 177
Trailer Towing
General Towing Information . . . . 246
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 246
Trailer Towing (V6 Engine, Non Twin Turbo) . . . . . . . . . . . . . . . . . . . . . 249
Trailer Towing (V6 Twin Turbo) . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Towing Equipment (V6 Engine, Non Twin Turbo) . . . . . . . . . . . . . . . 250
Towing Equipment (V6 Twin Turbo) . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Conversions and Add-Ons
Add-On Electrical Equipment . . . 251
Driving Information
Distracted Driving
Distraction comes in many forms and
can take your focus from the task of
driving. Exercise good judgment and
do not let other activities divert your
attention away from the road. Many
local governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, keep your
eyes on the road, keep your hands on
the steering wheel, and focus your
attention on driving.
. Do not use a phone in demanding
driving situations. Use a
hands-free method to place or
receive necessary phone calls.
. Watch the road. Do not read, take
notes, or look up information on
phones or other electronic devices.
. Designate a front seat passenger
to handle potential distractions. .
Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings. Program
all trip information into any
navigation device prior to driving.
. Wait until the vehicle is parked to
retrieve items that have fallen to
the floor.
. Stop or park the vehicle to tend to
children.
. Keep pets in an appropriate carrier
or restraint.
. Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349156) - 2018 - CRC - 9/29/17
178 DRIVING AND OPERATING
Refer to the infotainment section for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means“always
expect the unexpected.” The first step
in driving defensively is to wear the
seat belt. See Seat Belts069.
. Assume that other road users
(pedestrians, bicyclists, and other
drivers) are going to be careless
and make mistakes. Anticipate
what they might do and be ready.
. Allow enough following distance
between you and the driver in
front of you.
. Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even a
small amount of alcohol. You can
have a serious —or even fatal —
collision if you drive after drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.
Control of a Vehicle
Braking, steering, and accelerating are
important factors in helping to control
a vehicle while driving.
Braking
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time. Average driver reaction time is about
three-quarters of a second. In that
time, a vehicle moving at 100 km/h
(60 mph) travels 20 m (66 ft), which
could be a lot of distance in an
emergency.
Helpful braking tips to keep in mind
include:
.
Keep enough distance between
you and the vehicle in front
of you.
. Avoid needless heavy braking.
. Keep pace with traffic.
If the engine ever stops while the
vehicle is being driven, brake normally
but do not pump the brakes. Doing so
could make the pedal harder to push
down. If the engine stops, there will
be some power brake assist but it will
be used when the brake is applied.
Once the power assist is used up, it
can take longer to stop and the brake
pedal will be harder to push.

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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244 DRIVING AND OPERATING
adopting California Emissions
Standards, the vehicle will operate
satisfactorily on fuels meeting federal
specifications, but emission control
system performance may be affected.
The malfunction indicator lamp could
turn on and the vehicle may not pass
a smog-check test. SeeMalfunction
Indicator Lamp (Check Engine Light)
0 128. If this occurs, return to your
authorized dealer for diagnosis. If it is
determined that the condition is
caused by the type of fuel used,
repairs may not be covered by the
vehicle warranty.
Fuels in Foreign Countries
The U.S., Canada, and Mexico post
fuel octane ratings in anti-knock index
(AKI). For fuel not to use in a foreign
country, see “Prohibited Fuels” inFuel
0 242.
Fuel Additives
To keep fuel systems clean, TOP TIER
detergent gasoline is recommended.
See Fuel 0242. If TOP TIER detergent gasoline is not
available, one bottle of GM Fuel
System Treatment Cleaner added to
the fuel tank at every engine oil
change, can help. GM Fuel System
Treatment Cleaner is the only gasoline
additive recommended by General
Motors. It is available at your dealer.
Filling the Tank
{Warning
Fuel vapors and fuel fires burn
violently and can cause injury or
death.
. To help avoid injuries to you
and others, read and follow
all the instructions on the
fuel pump island.
. Turn off the engine when
refueling.
. Keep sparks, flames, and
smoking materials away
from fuel.
(Continued)
Warning (Continued)
.Do not leave the fuel pump
unattended.
. Do not use a cell phone while
refueling.
. Do not reenter the vehicle
while pumping fuel.
. Keep children away from the
fuel pump and never let
children pump fuel.
. Fuel can spray out if the
refueling nozzle is inserted
too quickly. This spray can
happen if the tank is nearly
full, and is more likely in hot
weather. Insert the refueling
nozzle slowly and wait for any
hiss noise to stop prior to
beginning to flow fuel.

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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246 DRIVING AND OPERATING
3. After filling the tank, remove andclean the funnel adapter and
return it to the storage location.
Filling a Portable Fuel
Container
{Warning
Filling a portable fuel container
while it is in the vehicle can cause
fuel vapors that can ignite either by
static electricity or other means.
You or others could be badly
burned and the vehicle could be
damaged. Always:
. Use approved fuel containers.
. Remove the container from
the vehicle, trunk, or pickup
bed before filling.
. Place the container on the
ground.
. Place the nozzle inside the fill
opening of the container
before dispensing fuel, and
(Continued)
Warning (Continued)
keep it in contact with the fill
opening until filling is
complete.
. Fill the container no more
than 95% full to allow for
expansion.
. Do not smoke, light matches,
or use lighters while
pumping fuel.
. Avoid using cell phones or
other electronic devices.
Trailer Towing
General Towing
Information
Only use towing equipment that has
been designed for the vehicle. Contact
your dealer or trailering dealer for
assistance with preparing the vehicle
for towing a trailer. Read the entire
section before towing a trailer.
For towing a disabled vehicle, see
Towing the Vehicle 0325. For towing
the vehicle behind another vehicle
such as a motor home, see
Recreational Vehicle Towing 0326.
Driving Characteristics and
Towing Tips
Driving with a Trailer
When towing a trailer:
.
Become familiar with the state
and local laws that apply to trailer
towing.

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349156) - 2018 - CRC - 9/29/17
CUSTOMER INFORMATION 357
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 357
Customer Assistance Offices . . . . 359
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 359
Online Owner Center . . . . . . . . . . . . . 360
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 360
Roadside Service . . . . . . . . . . . . . . . . . 361
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 363
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 363
Collision Damage Repair . . . . . . . . . 364
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . . . . 366
Radio Frequency Statement . . . . . 367
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 367
Reporting Safety Defects to the Canadian Government . . . . . . . . . 368
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 368
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Event Data Recorders . . . . . . . . . . . . 369
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
Infotainment System . . . . . . . . . . . . . 370
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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358 CUSTOMER INFORMATION
STEP TWO :If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call
the Canadian Cadillac Customer Care
Centre at 1-888-446-2000.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance representative:
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and present
mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners : Both
General Motors and your dealer are
committed to making sure you are
completely satisfied with the new
vehicle. However, if you continue to
remain unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by
the Council of Better Business Bureaus
to settle automotive disputes
regarding vehicle repairs or the
interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you. You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. General
Motors reserves the right to change
eligibility limitations and/or
discontinue its participation in this
program.
STEP THREE
—Canadian Owners :
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps One and Two, General Motors of

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349156) - 2018 - CRC - 9/29/17
CUSTOMER INFORMATION 359
Canada Company wants you to be
aware of its participation in a
no-charge mediation/arbitration
program. General Motors of Canada
Company has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims.
The program provides for the review
of the facts involved by an impartial
third party arbiter, and may include
an informal hearing before the arbiter.
The program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the Cadillac Customer Care Centre,
1-888-446-2000, or write to:General Motors Cadillac Customer
Care Centre
General Motors of Canada Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Cadillac encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Cadillac, the letter
should be addressed to:
United States and Puerto Rico
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Service: 1-800-224-1400From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Company
Cadillac Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-888-446-2000 (English/French)
Cadillac Roadside Service:
1-800-882-1112
Overseas
Contact the local General Motors
Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones (TTYs),
Cadillac has TTY equipment available
at its Customer Assistance Center. Any
TTY user can communicate with

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349156) - 2018 - CRC - 9/29/17
360 CUSTOMER INFORMATION
Cadillac by dialing: 1-800-833-2622.
TTY users in Canada can dial
1-800-263-3830.
Online Owner Center
Online Owner Experience (U.S.)
my.cadillac.com
The Cadillac online owner experience
allows interaction with Cadillac and
keeps important vehicle-specific
information in one place.
Membership Benefits
E:Download owner’s manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I: View printable dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers, and
hours.
r: Track your vehicle’s warranty
information.
J: View active recalls or search by
Vehicle Identification Number (VIN).
See Vehicle Identification Number (VIN)
0 352.
H:View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information.
F: Chat with online help
representatives.
See my.cadillac.com to register your
vehicle.
Cadillac Owner Centre (Canada)
cadillacowner.ca
Visit the Cadillac Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and warranty
information.
. Retrieve favorite articles, quizzes,
tips, and multimedia galleries
organized into the Featured
Articles and Auto Care Sections.
. Download owner’s manuals. .
Find Cadillac-recommended
maintenance services.
GM Mobility
Reimbursement Program
This program is available to qualified
applicants for cost reimbursement, up
to certain limits, of eligible
aftermarket adaptive equipment
required for the vehicle, such as hand
controls or a wheelchair/scooter lift
for the vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.

Cadillac CTS/CTS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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CUSTOMER INFORMATION 361
General Motors of Canada also has a
Mobility program. See www.gm.ca or
call 1-800-GM-DRIVE (800-463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle .
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges ™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification before
this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with a spare tire.
The spare tire, if equipped, must
be in good condition and properly
inflated. It is your responsibility
for the repair or replacement of
the tire if it is not covered by the
warranty.