CADILLAC DEVILLE 1995 7.G Owners Manual

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Courtesy Vehicle
Gold Key Courtesy Transportation provides you with a Cadillac if your
car requires warranty repairs.
Your dealer will provide
you with a courtesy vehicle if one is available.
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Downloaded from www.Manualslib.com manuals search engine Shuttle Service !-
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Warranty work can frequently be handled in one day, but there is no
reason for you to wait around. Cadillac helps eliminate inconvenience
to
you with transportation alternatives.
Gold Key ,Courtesy Transportation provides shuttle service for same day
warranty work. Your Cadillac Dealer can get
you where you need to be
with minimal interruption of your daily schedule.
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lan Ahead When Possible
Whenever possible, schedule an appointment for your vehicle's warranty
work. Your Cadillac Dealer can then prepare to meet your alternative
transportation needs and minimize inconveniences typically associated
with warranty repairs.
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There are only two things which you will be responsible for during the
use of your courtesy vehicle. You are required to provide insurance
coverage and replenish the fuel used.
In many cases your own auto insurance policy may provide primary
coverage for the courtesy vehicle.
similar to rental car agreements.
Please. check
with your insurance cornpany to be certain what's covered.
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Gold Key Courtesy Transportation -- Jmt one more wy your Cadillac
Dealer is committed to you.
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Here you will find out how to contact Cadillac if you need assistance. This
section also tells you how to obtain service puhlications and how to report
any safety defects.
This section includes information on: Thc Customer Satisfaction
Procedure, Customer Assistance for Hearing or Speech Impaired, BBB
Auto Line - Alternative Dispute Resolution Program, Reporting Safety
Defects, Roadside Assistance, and Service and Owner Publications.
SATISFAC
Your satisfaction and goodwill are important to your dealer and Cadillac.
Normally, any concern
with the sales transaction or the operation of your
vehicle will be resolved by your dealer's Sales or Service Departmenk
Sometimes, however, despite the
best intentions of all concerned,
misunderstandillgs can occur.
If your concern has not been resolved to
pour satisfaction,
the following steps should be taken:
STEP ONE -- Discuss your concern with a member of dcaler
management. Normally, concerns can be quickly resolved at that level. If
the matter has already been reviewed
with the Sales, Service, or Parts
Manager, contact
the owner of the dealer or the General Manager.
STEP TWO -- If after contacting a member of dealer management, it
appears your concern cannot bcresolved by the dealer without further
help, contact
the Cadillac Consumer Relations Center 24 hours a day by
calling 1-800-458-8006. In Canada, contact GM of Canada Customer
Assistance Center
in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777.
In Puerto Rico, call 1-800-496-9992
(English)
or 1-800-496-9993 (Spanish). In the U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact GM North American
Export
Sales in Canada by calling 1-905-644-4112.
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Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to
L give the Customer Assistance Representative:
Your name, address, home
and business telephone numbers
Vehicle Identification Number
(This is available from the vehicle
registration or title, or the plate
at the left top of the instrument panel
and visible through the windshield.)
Dealer name
and location
Vehicle delivery datu and prcsent mileage
Nature
of concern
We encourage
you to call the toll-free number listed previously in order to
give your inquiry prompt attention. However, if you wish to write
Cadillac, write to:
Cadillac Consumer Relations
Center
Cadillac Motor Car Division
30009 Van Dyke
PO. Box 9025
Warren, MI 48090-9025
Refer to your Warranty and Owner Assistance Information booklet for
addresses
of Canadian and GM Overseas offices.
When contacting
Cadillac, please retnember that your concern will likely
be resolved in the dealership, using the dealer's facilities, equipment and
personnel. That is why we suggest you follow Step One first if you have a
concern.
ASSISTmCE FOR THE
SPEECH (
To assist customers who have hearing difficulties, Cadillac has installed
special TDD (Telecommunication Devices for the Deaf) equipment
at its
Customer Assistance Center.
Any hearing or speech impaired customer
who has access to a TDD or a conventional teletypewriter (TTY) can
communicate
with C;tdillac by dialing: 1-800-TDD-CMCC. (TDD 11se1-s in
Canada can dial Z -800-263-3830.)
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TICIPA IN AU
L I UTE
SOLUTION PROG *
'I'This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance
Information booklet. General Motors reserves the right to change
eligibility limitations andior to discontinue
its participation in this
program.
Both Cadillac and
our Cadillac dealer are committed to making sure you
are completely satkfied
with your new vehicle. Our experience has shown
that,
if a situation arises where vou feel your concern has not beell
adequately addressed, the Custbmer Satisfaction Procedure describe\
d
earlier
in this section is vely successful.
There may
be instances where an impartial third-party can assist in
arriving at a solution to a disagreement regarding vehicle repairs or
interpretation
of the New Vehicle Limited Warranty. To assist in resolving
these disagreements, Cadillac voluntarily participates
in BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes
between customers and
automobile manufacturers. This program is available free of charge to
customers
who currently own or lease a GM vehicle.
If you are not satisfied after folIo\ving the Customer Satisfaction
Procedure,
you may contact the BBB using the toll-free telephone
number,
or write them at the following address:
BBB
AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number
(VIN), and a statement of the nature of
your complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
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