service CADILLAC DEVILLE 1996 7.G Workshop Manual

Downloaded from www.Manualslib.com manuals search engine MaxiFuse/Relay Center
The MaxiFuses and relays are located next to the engine
compartment fuse block on the driver’s side
of the
engine.
If a MaxiFuse should blow, have your vehicle
serviced
by your Cadillac dealer immediately.
RELAY CENTER IDENTIFICATION
€7
STARTER
Fuse
BODY 1
BODY 2
BODY 3
INADVERT
Usage
Real Tie Dampening (RTD) Fuse,
Convenience
Fuse, BAm Fuse,
Headlamp Wash Fuse (Export),
Antenna Fuse, Park
Lamp Relay,
Right and Left Park Fuse
Defog Relay, Pull-Down Fuse,
Right and Left Heated Seat Fuse,
Electronic Level Control
@LC)
Fuse, Rear Defog Fuse, Heated Mirror Fuse
Controlled Power Relay,
Controlled Power Back-up Relay
Mirror Fuse, Platform Zone
Module
(PZM) Fuse, Radiophone
Fuse, Cluster Fuse, AMP
Fuse
Comfort Fuse
Inadvertent Power Relay,
Brushless Blower Motor, Interior
Lamps Fuse, Cigarette Lighter-
1
Fuse, Cigarette Lighter-2 Fuse
6-58

Downloaded from www.Manualslib.com manuals search engine Replacement Bulbs
Application Number
* Ashtray ............................... 161
* Back-up ............................. 2057
Center High-Mounted Stoplamp ........... 1156’
Cornering
............................ 3156
* Courtesy/Reading ....................... 168
* Glove Compartment ..................... 194
Headlamps, Composite Inner High Beam
..................... 9005
Outer Low Beam ..................... 9006
Application Number
* License Plate ........................... 194
* Park and Turn Signal ................. 3 157 NA
* Sidemarker ............................ 194
Stop/’Tail/Turn Signal ................... 2057
*Trunk................................. 561
“Underhood............................. 561
* Vanity Mirror .......................... 124
-.
* For service information on these bulbs, contact you Cadillac dealer service department.
6-62

Downloaded from www.Manualslib.com manuals search engine r
I-- -2.,
Section 7 Customer Assistance Information
J
r
r
r
r
r
Here you will find out how to contact Cadillac if you
need assistance. This section also tells you
how to obtain
service publications and
how to report any safety
defects.
This section includes information on:
The Customer Satisfaction Procedure
Customer Assistance for Text Telephone (TTY)
Roadside Service Users
Gold Key Courtesy Transportation
BBB Auto Line - Alternative Dispute Resolution
Program
0 Reporting Safety Defects
0 Service and Owner Publications
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Cadillac. Normally, any concern
you may
7-1

Downloaded from www.Manualslib.com manuals search engine have with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information
to
promptly address any issue which may arise.. Cadillac
has empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern to
your complete satisfaction. If
your concern has not been
resolved to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level.
If the matter has already
been reviewed with the Sales, Service, or
Parts Manager,
contact the owner of the dealership
or the General
Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern
cannot
be resolved by the dealership without further
help, contact the Cadillac Customer Assistance Center,
24 hours a day, by calling 1-800-458-8006. In Canada,
contact
GM of Canada Customer Assistance Center in
Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French). For help outside of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
0 In the U.S. Virgin
Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
(English) or 1 -800-75 1-4 136 (Spanish)
0 In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
0 In all other Caribbean countries: 1-809-763-1315
1-800-496-9993
(Spanish) '
Virgin Islands: 1-800-534-0122
0 In other overseas locations, call GM North American
Export Sales in Canada at 1-905-644-4 1 12
7-2

Downloaded from www.Manualslib.com manuals search engine Roadside Service
TOLL-FREE HOTLINE
1=800-882=1112
Each technician travels with a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1-800-882- 1 1 12,24 hours a day,
365 days a year. This
service is provided at no charge for any
warranty-covered situation and for a nomina1 charge if
the Cadillac is
no longer under warranty.
Cadillac Owner Privileges fM
Cadillac’s exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage
of contacting a Cadillac
advisor and, when appropriate, a Cadillac trained
dealer technician who will provide on-site service.
7-4
Roadside Service provides several Cadillac Owner
Privileges TM at “no charge”, throughout your 1996 Cadillac
Warranty
Period - 48 Monthl.50,oOO Miles (83 000 km.)

Downloaded from www.Manualslib.com manuals search engine .... .
Emergency Road Service is performed on site for the
following situations:
Towing Service
Battery Jump Starting
0 Lock Out Assistance
0 Fuel Delivery
0 Flat Tire Change (Covers change only)
Trip Intemprlon - If your trip is interrupted
due
to a warranty failure, incidental expenses
may
be reimbursed during the 48 months or
50,000 miles/80,000 kilometers warranty period.
Items covered are hotel, meals and rental
car.
Roadside Service Availability
Wherever you drive in the United States or Canada, an
advisor is available to assist you over the phone. A
dealer technician, if available, can travel to your
location within a
30 mile/50 kilometer radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange to have your
car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number: 1-800-882- 11
12. An experienced Roadside Service
Advisor will assist you and request the following infomation:
A description of the problem
Name, home address, home telephone number
Location of your Cadillac and number you are
0 The model year, vehicle identification number and calling from
date
of delivery
7-5

Downloaded from www.Manualslib.com manuals search engine Roadside Service for the Hearing or Speech
Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties
or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone
(TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter
can communicate with
Cadillac
by dialing from the United States or Canada
1-800-833-CMCC
- daily, 24 hours.
Our Cadillac Dealer Technician network is ready and
able
to assist Cadiliac customers at roadside.

Downloaded from www.Manualslib.com manuals search engine d
Gold Key Courtesy Transportation
c
One of your Cadillac Owner Privileges is Gold Key
Courtesy Transportation. It's one more example of
Cadillac's commitment to provide the services you
expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need to be when your Cadillac is in the dealership
for warranty service.*
Courtesy Vehicle
Gold Key Courtesy Transportation provides you with
transportation if your car requires warranty repairs.
Shuttle Service
Warranty work can frequently be handled in one day, but
there is no reason
for you to wait around. Cadillac helps
eliminate inconvenience to you with transportation alternatives.
Gold Key Courtesy Transportation provides shuttle
service for same day warranty
work. Your Cadillac
dealer can get you where you need
to be with minimal
interruption
of your daily schedule.*
In Canada, for warranty repairs during the Complete
Vehicle Coverage period in the New Vehicle Limited
Warranty, interim transportation may be available under
the Courtesy Transportation Program. Please consult your dealer for details.
Miscellaneous Service
Gold Key Courtesy Transportation also provides various
reimbursements for overnight repairs, such as
transportation obtained independently, cab fare
or
reasonable fuel expenses for a ride provided by another
individual.*
*Please ask about specific Gold Key Courtesy
Transportation be rtefits ofered by your Cadillac dealer.
Your dealer will provide you with a courtesy vehicle if
one is available.
7-7

Downloaded from www.Manualslib.com manuals search engine Plan Ahead When Possible
Whenever possible, schedule an appointment for your
vehicle’s warranty work. Your Cadillac dealer can then
prepare
to meet your alternative transportation needs
and minimize inconveniences typically associated with
warranty repairs.
Owner Responsibilities
There are only two things which you will be responsible
for during the use
of your courtesy vehicle. You are
required to provide insurance coverage and replenish the
fuel used.
In many cases your own auto insurance policy may
provide primary coverage for the courtesy vehicle, similar to rental car agreements. Please, check
with your
insurance company to be certain what’s covered.
This service is provided to
you under the terms of the
New Vehicle Warranty, therefore, it is imperative that
your vehicle 6e picked up from the dealership at the
completion
of the warranty service. Vehicles not picked
up in a timely fashion may incur rental fees charged to
the customer.
GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution
Program*
*This program may not be available in all states,
depending
on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility limitations and/or to discontinue its participation
in this
program.
Both Cadillac and your Cadillac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is very successful.
There may be instances where an impartial third party can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Cadillac voluntarily participates
in BBB
AUTO LINE.
7-8

Downloaded from www.Manualslib.com manuals search engine CL
P
c
c
REPORTING SAFETY DEFECTS
TO
GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at our Customer Assistance Center,
1-800-458-8006 or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van Dyke
P.O. Box 9025
Warren, MI 48090-9025
In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French). Or, write:
Service and Owner Publications
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel
Sam Drive
Oshawa, Ontario
LlH 8P7 Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General
Motors vehicles.
,Toll-free telephone numbers for ordering information: United States
. . . 1-800-55 1-4123
Canada
. . . . . . . . 1-800-668-5539
7-11