key CADILLAC DEVILLE 1997 7.G Workshop Manual

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Section 7 Customer Assistance Information
Here you will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.'
7-2
7-4
7-4
7-5
7-7
7-8
7-9 Customer Satisfaction Procedure
Address for Writing to Cadillac
Assistance for Text Telephone (TTY) Users
Cadillac Roadside Service
Roadside Service for the Hearing or
Speech Impaired
Gold Key Courtesy Transportation
Transportation Options 7-11
7- 12
7- 12
7-
13
7- 13
7- 13
7- 14
7- 15
BBB Autoline Information
Warranty Infomation
Reporting Safety Defects to the United States
Reporting Safety Defects to Canada
Reporting Safety Defects to General Motors
Ordering Service Publications in Canada
How to Order Service Publications
Order
Form for Service Publications
7-1

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Our Cadillac Dealer Technician network is ready and
able to assist Cadillac customers at roadside.
Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key
Courtesy Transportation.
It is just one more example of
Cadillac’s commitment to provide the services you
expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need to be when your Cadillac is in the dealership
for warranty service.*
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
7-8
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Downloaded from www.Manualslib.com manuals search engine Transportation Options*
Warranty work can frequently be handled in one day,
but there is often no reason for you to wait at the
dealership. Cadillac helps minimize inconvenience
to you by providing several transportation options.
Depending
on the circumstances, your dealership
can offer you one of the following options:
Shuttle Service*
Your dealership can provide you with shuttle service to
get you to your destination with minimal interruption of
your daily schedule when your Cadillac is unavailable
due to a warranty repair.
Courtesy Vehicle*
For repairs that require your vehicle to be unavailable to
you for an extended period
of time, your dealer may
arrange to provide you with a courtesy vehicle from the
dealership, or one obtained from
a local rental agency.
Miscellaneous Service*
Should the situation necessitate making your own
arrangements, Gold Key Courtesy Transportation
provides for reimbursement of personally arranged
ses
transportation
such as cab fare, reasonable fuel expen
for a ride provided by another individual or
a rental
vehicle obtained from an independent source.
*Some restrictions may apply. Please consult your
Cadillac dealer concerning specific Gold Key Courtesy
Transportation benefits ofered by the dealership.
Plan Ahead When Possible
Whenever possible, scheduling an appointment for your
vehicle’s warranty service and advising your service
consultant that you wish to take advantage of Gold Key
Courtesy Transportation can help minimize your
inconvenience by allowing your dealer to prepare
arrangements to
fulfill your transportation needs in
advance of your visit.
7-9
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You are responsible for primary insurance coverage of
the vehicle provided. In many cases, your own auto
insurance policy may provide this coverage under
provisions for rental car agreements. Please consult your
insurance carrier to be certain of what’s covered.
While your dealership will cover the rental expense of
a vehicle provided under the provisions of Gold Key
Courtesy Transportation, you
are responsible for
charges incurred for such items as fuel used, additional
insurance coverage and any taxes or fees levied by state
or local governmental agencies. It
is important that your vehicle be picked up from the
dealership promptly following the completion of your
repairs.
If your vehicle is not picked up from the
dealership within
a reasonable amount of time following
notification from the dealer, you may be responsible
for any additional rental charges incurred as a result
of this delay.
For Canadian Vehicles
In Canada, for warranty repairs during the Complete
Vehicle Coverage period in the New Vehicle Limited
Warranty, interim transportation may be available under
the Courtesy Transportation Program. Please consult your dealer for details.
7-10

Downloaded from www.Manualslib.com manuals search engine Battery ...................................... 6-30
Jump Starting
................................. 5-4
No Charge Message
........................... 2-89
Replacement. Remote Keyless Entry
.............. 2- 11
Volts High Message ........................... 2-89
Volts Low Message
........................... 2-89
Warnings
................................ 5.4. 5.6
Battery Guard Storage ........................... 2-52
Battery Saver
.................................. 2-50
Exterior Lighting
............................. 2-50
Inadvertent Power
............................ 2-52
BBB Auto Line ................................ 7-11
Better Business Bureau Mediation
.................. 7- 11
Brake Adjustment
.................................. 6-29
Fluid
....................................... 6-27
Master Cylinder
.............................. 6-27
Parking
..................................... 2-28
PedalTravel
................................. 6-29
Replacing System Parts
........................ 6-30
System Warning Light
......................... 2-76
Trailer
...................................... 4-36
Transaxle Shift Interlock
....................... 2-33
Wear
....................................... 6-29
Brake Vacuum Problem Message
.................. 2-90
Brakes. Anti-Lock
............................... 4-7
Braking
........................................ 4-6
Braking
in Emergencies .......................... 4- 10
Break-Iny New Vehicle
.......................... 2-20
Brightness Control .............................. 2-50
Bulb Replacement .............................. 6-3 1
BTSI ......................................... 2-33 Capacities
and Specifications
.................... 6-69
Carbon Monoxide
.................... 2.34.4.29. 4.36
Cassette Tape Player
.................. 3.17.3.20. 3.24
Cassette Tape Player Care
........................ 3-31
CeUularTelephone
.............................. 2-63
Center Console Storage Area
...................... 2-60
Center High-Mounted Stoplamp. Bulb Replacement
... 6-37
Central Door Unlocking System
.................... 2-4
Certification Label
.............................. 4-31
Chains. Tire
................................... 6-48
Change Engine Oil Message
...................... 2-90
Change Trans Fluid Message
...................... 2-90
Changing a Flat Tire
............................. 5-25
Charging System Indicator Light
................... 2-75
Check Brake Fluid
Level Message ................. 2-90
Check Coolant Level Message
..................... 2-90
Check Fuel Gage Message
........................ 2-90
Check Oil Level Message
........................ 2-90
Check Washer Fluid Message
..................... 2-91
Checking Your Restraint Systems
.................. 1-48
Chemical Paint Spotting
.......................... 6-56
Child Restraints
................................ 1-37
Securing in a Rear Outside Seat Position
........... 1-39
Securing in the Center Rear Seat Position
.......... 1-41
Securing in
the Right Front Seat Position .......... 1-43
TopStrap
................................... 1-38
Where to Put
................................ 1-37
Chrome Wheels. Cleaning
........................ 6-54
Cassette Tape Player Errors
............. 3.17. 3.20.
3-24
Center Passenger Position
........................ 1-30
Chains. Safety
................................. 4-36
CHMSL
...................................... 6-37

Downloaded from www.Manualslib.com manuals search engine Ethanol ........................................ 6-4
Express-Down Window
.......................... 2-36
Exterior Lighting
............................... 2- 10
Exterior Lighting Battery Saver .................... 2-50
Exhaust, Engine
................................ 2-34
Fabric Cleaning
.......................... 6-49, 6-50
Fan Button
................................. 3-2, 3-6
Filling Your Tank
................................ 6-5
Finish Care
.................................... 6-54
Finish Damage
................................. 6-55
First Gear, Automatic Transaxle
................... 2-28
Flashers, Hazard Warning
......................... 5-2
Flash-To-Pass Feature
........................... 2-38
Flat Tire, Changing
............................. 5-25
Floor Mats
.................................... 2-63
Fluid Capacities
................................ 6-69
Foreign Countries, Fuel
........................... 6-4
Front Storage Armrest
........................... 2-59
Front Towing
.............................. 5-9, 5-11
Front Turn Signal Lamps, Bulb Replacement ......... 6-36
Door Release
............................. 6-5, 6-6
Filling Your Tank
.............................. 6-5
In Foreign Countries ........................... 6-4
Level Low Message
........................... 2-91
Fuses and Circuit Breakers ....................... 6-62
FogLamps
.................................... 2-47
FrenchLanguageManual
........................... ii
Fuel
.......................................... 6-3
DataPanel
.................................. 2-84
Gage
....................................... 2-83 Gages
Engine Coolant Temperature
.................... 2-79
Fuel
....................................... 2-83
Gear Positions, Automatic Transaxle
................ 2-25
Gold Key Courtesy Transportation
.................. 7-8
Gross Axle Weight Rating
........................ 4-31
Gross Vehicle Weight Rating
...................... 4-31
GVWR
....................................... 4-31
Handles, Assist
................................. 2-63
Hazard Warning Flashers
.......................... 5-2
Head Restraints
................................. 1-7
Bulb Replacement
............................ 6-31
High/Low Beam Changer
...................... 2-37
Suggested Message
...................... 2-47, 2-48
Wiper Activated
.............................. 2-46
Hearing Impaired, Customer Assistance
.............. 7-4
Heatedseats
.................................... 1-5
Heating ....................................... 3-11
High-Beam Headlamps
.......................... 2-37
Highway Hypnosis
.............................. 4-24
Hill and Mountain Roads
......................... 4-24
Hitches, Trailer
................................. 4-36
Tachometer
.................................. 2-73
GAWR
....................................... 4-31
GloveBox
.................................... 2-59
Guide
en FranGais 11 .. .................................
Halogen Bulbs ................................ 6-31
Headlamps
.................................... 2-46
Aiming
..................................... 6-33
OnReminder
................................ 2-46
Wiring
..................................... 6-59

Downloaded from www.Manualslib.com manuals search engine Hood Checking Things Under
......................... 6-7
Release
...................................... 6-8
Horn
......................................... 2-36
How to Reset the Oil Life Indicator ................. 6- 14
HVAC Steering Wheel Controls ................... 3- 14
Hydraulic Brake Warning Lights
................... 2-76
Hydroplaning
.................................. 4-20
Ice Possible Message
........................... 2-91
Ignition Positions
............................... 2-20
Illuminated Entry
............................... 2-51
Illuminated Rear Seat Visor Vanity Mirror
........... 2-63
Illuminated Visor Vanity Mirror
............... 2.62. 2.63
Inflation. Tire
.................................. 6-41
Inside Day/Night Manual Rearview Mirror ........... 2-53
InstrumentPanel
............................... 2-68
Brightness Control
............................ 2-50
Cleaning the
Top ............................. 6-5 1
Clusters ............................... 2.70. 2.71
Interior Lamps
................................. 2-50
Jack. Tire
.................................... 5-28
Jump Starting
................................... 5-4
Keyless Entry System. Remote
.................... 2-7
Keys
.......................................... 2-2 Labels
Certification
................................. 4-31
Service Parts Identification
..................... 6-58
Tire-Loading Information
...................... 4-30
Vehicle Identification Number
................... 6-58
Lamps
........................................ 2-45
Courtesy
.................................... 2-51
Interior
..................................... 2-50
OnReminder
................................ 2-46
Panel
....................................... 2-50
Underhood
.................................. 6-10
Leaving Your Vehicle
............................. 2-7
Leaving Your Vehicle with the Engine Running
....... 2-32
Light Sensor. Twilight Sentinel
.................... 2-50
Lighter
....................................... 2-61
Lights Air Bag Readiness
....................... 1-23. 2-75
Anti-Lock Brake System Warning
............ 2-77. 4-7
Brake System Warning
......................... 2-76
Charging System Indicator
...................... 2-75
Engine Coolant Temperature Warning
............. 2-79
Interior
..................................... 2-50
Oil Pressure
................................. 2-82
Parking Brake Indicator
........................ 2-77
Safety Belt Reminder
...................... 1-8. 2-74
Service Engine Soon
.......................... 2-80
Traction Control System Warning
............ 2-78. 4-9
Loading Your Vehicle
........................... 4-30
8-6

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Service ........................................ 6-2
A/C System A/C Compressor
Off Message ......... 2-92
Air Bag System Message
....................... 2-92
Brake Fluid Switch Message
.................... 2-92
Bulletins. Ordering
....................... 7- 13. 7- 14
Charging System Message
...................... 2-92
Electrical System Message
...................... 2-92
Emissions System Message
..................... 2-92
Engine Cooling System Message
................. 2-93
EngineSoonLight
............................ 2-80
Fuel System Message
.......................... 2-93
Idle Control System Message
................... 2-93
Ignition System Message
....................... 2-93
Manuals. Ordering
....................... 7-13. 7-14
Parts Identification Label
....................... 6-58
Publications. Ordering
.................... 7- 13. 7- 14
Ride Control Message
......................... 2-93
Steering System Message
....................... 2-93
Transmission Message
......................... 2-93
Work. Doing Your Own ......................... 6-2
Service and Appearance Care
...................... 6-1
Service and Owner Publications
.............. 7-13. 7- 14
Servicing Your
Air Bag-Equipped Cadillac .......... 1-29
Sheet Metal Damage
............................ 6-55
Shift Levers
.............................. 2-30. 2-31
Shifting Automatic Transaxle
.......................... 2-25 Into
PARK (P)
............................... 2-30
Out of PARK (P) ............................. 2-33
Shoulder Belt Tightness Adjustment
................ 1-16
Signaling Turns
................................ 2-37
SIR .......................................... 1-22
Skidding
...................................... 4-15
Sound Equipment, Adding ........................ 3-31
Spare Tire, Compact
............................. 5-35
Speaker Covers, Cleaning
........................ 6-52
Specifications and Capacities
...................... 6-69
Speech Impaired, Customer Assistance
............... 7-4
Speed Sensor Fault Message
...................... 2-93
Speedometer
................................... 2-72
Stability Engaged Message
....................... 2-93
Stability Reduced Message
....................... 2-94
Stains, Cleaning
........................... 6-50, 6-51
Ignition Key Message
.......................... 2-94
Starting Your Engine
............................ 2-22
In Emergencies ............................... 4-12
Magnasteer
................................ 4-10
Tips
........................................ 4-11
Wheel, Tilt
.................................. 2-36
Shoulder Belt Height Adjuster
..................... 1-15
Starting Disabled Due to Theft System Remove
Steam
........................................ 5-16
Steering
...................................... 4-10
Power
...................................... 4-10
Steering Column Shift Lever
...................... 2-30

Downloaded from www.Manualslib.com manuals search engine Trailer Brakes
..................................... 4-36
Driving on Grades
............................ 4-38
Driving with
................................. 4-37
Parking on Hills
.............................. 4-39
Safety Chains
................................ 4-36
Total Weight on Tires
.......................... 4-35
Turnsignals
................................. 4-38
Wiring Harness
............................... 4-37
Trans Fluid Reset Message
....................... 2-95
Transaxle Fluid, Automatic
....................... 6- 18
Transmission Hot Message ....................... 2-95
Transmitter, Universal
........................... 2-65
Transmitters, Remote Keyless Entry
................. 2-7
Trip Odometer
................................. 2-72
Hitches
..................................... 4- 36
Maintenance When Towing
..................... 4-39
Tongueweight
............................... 4-35
Towing
..................................... 4-32
Weight
..................................... 4-34
Transportation, Gold Key Courtesy
.................. 7-8
Trunk
........................................ 2-13
Automatic Pull-Down Feature
................... 2- 15
LockRelease
................................ 2-13
OpenMessage
............................... 2-95
Storage System
............................... 2-14
TrunkMountedCDChanger
...................... 3-26 TTYUsers
..................................... 7-4
Turn and Lane Change Signals
.................... 2-37
Turn Signal On Chime
........................... 2-37
Turn Signal On Message
.................... 2.37. 2.95
Turn SignaVMultifunction Lever
................... 2-37
Turn Signals When Towing a Trailer
................ 4-38
Twilight Sentinel
............................... 2-48
Umbrella Holder
............................... 2.63
Underbody Maintenance
......................... 6-56
Underhood Lamp
............................... 6-10
Universal Transmitter
............................ 2-65
Control
...................................... 4-6
Dimensions
................................. 6-70
Identification Number
......................... 6-58
Loading
.................................... 4-30
Speed Limited
to XXX MPH (K") Message ..... 2-95
Storage
..................................... 6-30
Damage Warnings
.............................. xii
Vehicle Speed Limiter
........................... 2-73
Ventilation System
.............................. 3-11
Visor Vanity Mirror
............................. 2-62
Visors, Sun
.................................... 2-62
Very Low
Refrigerant A/C Compressor Off Message
... 2-96