key CADILLAC DEVILLE 1998 7.G Workshop Manual

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Section 7 Customer Assistance Information
Here you will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
7-2
7-4
7-5
7-7
7-8
7-9
7-1
1
Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Roadside Service
Roadside Service for the Hearing or
Speech Impaired
Gold Key Courtesy Transportation
Transportation Options GM Participation in an Alternative Dispute
Resolution Program
7- 12
7- 12
7- 13
7- 13
7-13
Warranty Information Reporting Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to
General Motors
Ordering Service and Owner Publications
in Canada

Downloaded from www.Manualslib.com manuals search engine Our Cadillac Dealer Technician network is ready and
able
to assist Cadillac customers at roadside.
Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key
Courtesy Transportation. It is just one more example
of
Cadillac's commitment to provide the services you
expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need
to be when your Cadillac is in the dealership
for warranty service.*
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
7-8

Downloaded from www.Manualslib.com manuals search engine Transportation Options*
Warranty work can frequently be handled in one day,
but there is often no reason for you to wait at the
dealership. Cadillac helps minimize inconvenience
to you by providing several transportation options.
Depending on the circumstances, your dealership
can offer you one of the following options:
Shuttle Service"
Your dealership can provide you with shuttle service to
get you to your destination with minimal interruption of
your daily schedule when your Cadillac is unavailable
due to a warranty repair.
Courtesy Vehicle*
For repairs that require your vehicle to be unavailable to
you for an extended period of time, your dealer may
arrange to provide you with a courtesy vehicle from the
dealership, or one obtained from a local rental agency.
Miscellaneous Service*
Should the situation necessitate making your own
arrangements, Gold Key Courtesy Transportation
provides for reimbursement
of personally arranged
transportation such as cab fare, reasonable fuel expenses
for a ride provided by another individual or a rental
vehicle obtained from an independent source.
*Some restrictions may apply. Please consult your
Cadillac dealer concerning specific Gold Key Courtesy
Transportation benejits ofSered by the dealership.
Plan Ahead When Possible
Whenever possible, scheduling an appointment for your
vehicle's warranty service and advising your service
consultant that you wish to take advantage of Gold Kev
Courtesy Transportation can help minimize your
inconvenience by allowing your dealer to prepare
arrangements to fulfill your transportation needs
in
advance of your visit.
7-9

Downloaded from www.Manualslib.com manuals search engine Owner Kesponsibilities
You are responsible for primary insurance coverage of
the vehicle provided.
In many cases, your own auto
insurance policy may provide this coverage under
provisions for rental car agreements. Please consult your
insurance carrier to be certain of what’s covered.
While your dealership will cover the rental expense of
a vehicle provided under the provisions of Gold Key
Courtesy Transportation, you
are responsible for
charges incurred for such items as fuel used, additional
insurance coverage and any taxes or fees levied by state
or local governmental agencies. It
is important that your vehicle be picked up from the
dealership promptly following the completion of your
repairs. If your vehicle is not picked
up from the
dealership within a reasonable amount of time following
notification from the dealer, you may be responsible
for any additional rental charges incurred as a result
of this delay.
For Canadian Vehicles
In Canada, for warranty repairs during the Complete
Vehicle Coverage period in the New Vehicle Limited
Warranty, interim transportation may be available under
the Courtesy Transportation Program. Please consult
your dealer for details.
7-10

Downloaded from www.Manualslib.com manuals search engine Battery ...................................... 6.3 1
Jump Starting
................................. 5-3
Not Charging Message
......................... 2-82
Volts High Message
........................... 2-83
Volts Low Message
........................... 2-83
Warnings
................................ 5-3. 5-5
Battery Saver ............................. 2-46. 2-48
Exterior Lighting
............................. 2-46
Inadvertent Power
............................ 2-48
BBB Auto Line
................................ 7- 11
Better Business Bureau Mediation
.................. 7- 11
Blizzard
...................................... 4-27
Brake Replacement. Remote Keyless Entry
............... 2-9
Adjustment
.................................. 6-30
Fluid
....................................... 6-28
Master Cylinder
.............................. 6-28
Parking ..................................... 2-26
PedalTravel
................................. 6-30
Replacing System Parts
........................ 6-3 1
System Warning Light
......................... 2-69
Trailer
...................................... 4-35
Transaxle Shift Interlock
....................... 2-31
Wear
....................................... 6-30
Brake Vacuum Problem Message
.................. 2-83
Brakes. Anti-Lock
............................... 4-7
Braking ........................................ 4-6
Braking in Emergencies .......................... 4- 10
Break-In. New Vehicle .......................... 2-18 Brightness Control
.............................. 2-46
Bulb Replacement
.............................. 6-32
BTSI
......................................... 2-31
Capacities and Specifications
.................... 6-66
Carbon Monoxide
.................... 2.32.4.28. 4.35
Cassette Tape Player
.................. 3.16.3.19. 3.28
Cassette Tape Player Care
........................ 3-39
Cellular Telephone
.............................. 2-56
Center Console Storage Area
...................... 2-54
Center Passenger Position
........................ 1-29
Central Door Unlocking System
.................... 2-5
Chains. Safety
................................. 4-35
Change Engine Oil Message
...................... 2-83
Change Trans Fluid Message
...................... 2-83
Changing a Flat Tire
............................. 5-24
Charging System Indicator Light
................... 2-69
Check Brake Fluid Level Message
................. 2-83
Check Coolant Level Message
..................... 2-84
Check Fuel Gage Message
........................ 2-84
Check Gas Cap Message
......................... 2-84
Check Oil Level Message
........................ 2-84
Check Washer Fluid Message
..................... 2-84
Checking Your Restraint Systems
.................. 1-53
Chemical Paint Spotting
.......................... 6-55
Cassette Tape Player Errors
............. 3.16.3.20.
3-28
Center High-Mounted Stoplamp Bulb Replacement
.... 6-35
Certification Label
.............................. 4-30
Chains. Tire
................................... 6-48
8-2

Downloaded from www.Manualslib.com manuals search engine Identification ................................ 6-57
Misfire. Ease
Off Gas Pedal Message ............. 2-85
Overheated. Stop Engine Message
................ 2-85
Overheating
................................. 5-15
PowerReduced
.............................. 2-85
Running While Parked
.................... 2.32. 4.28
Specifications
................................ 6-66
Starting Your
................................ 2-20
Engine Hot
. A/C Off Message .................... 2-85
Engineoil
.................................... 6-11
Adding
..................................... 6-12
Checking
................................... 6-12
Additives
................................... 6- 14
Used
....................................... 6-15
What Kind
of Oil to Use ....................... 6-13
Whentochange
.............................. 6-14
Stop Engine Message
.......................... 2-85
Engine Speed Limiter
............................ 2-67
EnglisMetric Display
.......................... 2-66
Ethanol
........................................ 6-4
Exhaust. Engine
........................... 2.32. 4.28
Express-Down Window
.......................... 2-34
Exterior Lighting
............................... 2- 10
Exterior Lighting Battery Saver .................... 2-46
Fabric Cleaning
............................... 6-50
Fan Button
................................. 3.2. 3.6
Filling Your Tank
................................ 6-5
Finish Care
.................................... 6-53
Finish Damage
................................. 6-55 First Gear. Automatic Transaxle
................... 2-26
Flashers. Hazard Warning
......................... 5-2
Flash-To-Pass Feature
........................... 2-36
Flat Tire. Changing
............................. 5-24
FloorMats
.................................... 2-57
Fluid Capacities
................................ 6-66
Foreign Countries. Fuel
........................... 6-5
FrenchLanguageManual
11
Front Storage Armrest ........................... 2-54
Front Towing
.............................. 5-9. 5-11
Fuel
.......................................... 6-3
Canada
...................................... 6-5
Data Panel
.................................. 2-78
DoorRelease
................................. 6-6
Filling Your Tank
.............................. 6-5
Gage
....................................... 2-77
In Foreign Countries
........................... 6-5
Level Low Message
........................... 2-85
Fuses and Circuit Breakers
....................... 6-60
Gages
FogLamps
.................................... 2-44
.. ...........................
Front Turn Signal Lamp Bulb Replacement .......... 6-34
Engine Coolant Temperature
.................... 2-73
Fuel
....................................... 2-77
Tachometer
.................................. 2-67
GAWR
....................................... 4-30
Gear Positions. Automatic Transaxle ................ 2-23
GloveBox
.................................... 2-54
Gold Key Courtesy Transportation .................. 7-8

Downloaded from www.Manualslib.com manuals search engine Mountain Roads ................................ 4-23
Multifunction Lever
............................. 2-35
Net. Convenience
............................... 2-55
Neutral. Automatic Transaxle
..................... 2-24
New Vehicle Break-In
............................ 2- 18
Nightvision
................................... 4-16
Odometer
.................................... 2-66
Odometer. Trip
................................. 2-66
Off-Road Recovery
............................. 4-12
Oil. Engine
.................................... 6-11
Oil Life Indicator
............................... 2-96
Oil Life Indicator. How to Reset
................... 6-15
Oil Pressure Light
.............................. 2-76
Oil Pressure Low Stop Engine Message
............. 2-86
OnStar System
................................. 2-57
Options
Not Set Message ......................... 2-86
Overdrive. Automatic Transaxle
................... 2-25
Overheated Engine Protection Operating Mode
....... 5- 15
Overheating Engine
............................. 5- 15
Owner Publications. Ordering
................ 7-13. 7-14
Paint Spotting. Chemical
........................ 6-55
ParadeDimming
............................... 2-47
Park
Automatic Transaxle .......................... 2-23
Shifting Into
................................. 2-28
Shifting Out
of ............................... 2-31 Parking
At Night
.................................... 2-14
Brake
...................................... 2-26
Brake Indicator Light
.......................... 2-70
Lots
....................................... 2-14
Over Things That
Burn ........................ 2-31
WithaTrailer
................................ 4-38
Passenger’s Temperature Control
............... 3.3. 3.6
Passing
...................................... 4-13
PASS-Key
i3 II ................................. 2-17
Phone Not Present Message
....................... 2-86
Power Accessory. Retained
........................... 2-19
Antenna Mast Care
............................ 3-41
Door Locks
................................... 2-5
Remote Control Mirror
........................ 2-52
Seat
......................................... 1-2
Steering
.................................... 4-10
Steering Fluid
................................ 6-26
Windows
................................... 2-33
Windows and Other Power Options
............... 6-58
Powerseat
..................................... 1-2
Lumbar Controls
.............................. 1-3
Memory Function
.............................. 1-3
Pregnancy. Use
of Safety Belts .................... 1-20
Problems on the Road
............................ 5-1
Program Pass Key Message ....................... 2-86
Programmable Automatic Door Locks
.......... 2-5. 2-91
Publications. Service and Owner
.............. 7- 13. 7- 14
Pull-Down Feature. Automatic
.................... 2-13
8-8

Downloaded from www.Manualslib.com manuals search engine Radio Personalization .......................... 3-36
Radio Reception
................................ 3-38
Radio Theft-Deterrent Feature
..................... 3-36
Radios
............................. 3.14.3.18. 3.22
Rain. Driving In
................................ 4-17
Rainsense Wipers
............................... 2-37
RAP
......................................... 2-19
ReadingLamps
................................ 2-47
Rear Compartment Fuse Block
....................... 6-64
Door Security Locks
........................... 2-6
Outside Seat Position
.......................... 1-3 1
Storage Armrest .............................. 2-55
Window Defogger
............................ 3-12
Rear
Turn Signal Lamp Bulb Replacement ........... 6-36
Rearview Mirrors
..................... 2-48,2-49, 2-52
Recirculation
............................... 3-5, 3-9
Reclining Front Seatbacks
......................... 1-4
Refrigerants, Air Conditioning
.................... 6-67
Fuel Door Release
............................. 6-6
Keyless Entry
................................. 2-7
Trunk Release ................................ 2- 11
Remote Recall Memory .......................... 2-93
Remove Key Message
........................... 2-86
Normal Maintenance Parts
...................... 6-67
Seatpassengers
.............................. 1-31
Towing
................................. 5-9, 5-13
Remote
Replacement Bulbs
...................................... 6-66
Wheel ...................................... 6-47
Replacing Safety Belts
........................... 1-53
Reporting Safety Defects
.................... 7-12, 7-13
Checking
................................... 1-53
Child
....................................... 1-37
Head
........................................ 1-5
Replacing
Parts After a Crash ................... 1-53
Retained Accessory Power
........................ 2-19
Reverse, Automatic Transaxle
..................... 2-24
Right Front Passenger Position
.................... 1-21
RKE Personalization Features
..................... 2-92
Roadside Service
................................ 7-5
Rocking Your Vehicle
........................... 5-36
Rotation, Tires
................................. 6-43
Restraints
RKE .......................................... 2-1
Safety Belt Extender
............................ 1-53
Safety Belts
.................................... 1-6
Adults
...................................... 1-11
Center Passenger Position
...................... 1-29
Children
.................................... 1-34
How
to Wear Properly ......................... 1-11
Incorrect Usage
......................... 1-5 1, 1-52
Incorrect Usage
.............................. 1-16
Care ....................................... 6-51
DriverPosition ............................... 1-11
Extender
.................................... 1-53
LapBelt
.................................... 1-29
. 1~ . 8-9

Downloaded from www.Manualslib.com manuals search engine Shoulder Belt Height Adjuster ..................... 1- 13
Shoulder Belt Tightness Adjustment
................ 1 . 14
Signaling Turns
................................ 2-35
SIR .......................................... 1-21
Skidding
...................................... 4-14
Sound Equipment. Adding
........................ 3-39
Spare Tire. Compact
........................ 5-25. 5-34
Speaker Covers. Cleaning
........................ 6-51
Specifications and Capacities
...................... 6-66
Speech Impaired. Customer Assistance
............... 7-4
Speedometer
................................... 2-66
Stability Engaged Message
....................... 2-88
Stains. Cleaning
........................... 6-50. 6-51
Starting Disabled. Remove Ignition Key Message
..... 2-88
Starting Your Engine
............................ 2-20
Steam
........................................ 5-16
Steering
...................................... 4-10
In Emergencies ............................... 4-1 1
Magnasteer
................................ 4- 10
Power ...................................... 4-10
Tips
........................................ 4-10
Wheel. Tilt
.................................. 2-34
Steering Column Shift Lever
...................... 2-28
Steering Wheel Touch Controls
............... 3-13. 3-37
Storage Compartments
........................... 2-54
Storage Mode Personalization
..................... 2-48
Storage. Vehicle
................................ 6-31
Stuck: In
Sand. Mud. Ice or Snow .................. 5-35
Sunvisors
.................................... 2-56
Sunroof
....................................... 2-58 Supplemental Inflatable Restraint
.................. 1-21
Surge Tank. Coolant ............................. 5-20
Surge Tank Pressure Cap
......................... 6-25
Symbols. Vehicle
................................ x111 ...
Tachometer ................................... 2-67
Taillamp Bulb Replacement
....................... 6-36
Tape Player Care
............................... 3-39
Telephone. Cellular
............................. 2-56
Temperature Controls
......................... 3.2. 3.6
Theft
......................................... 2-14
Security Override
............................. 2-16
Theft System Problem. Car May Not Restart Message
. . 2-88
Thermostat .................................... 6-25
Third Gear. Automatic Transaxle
................... 2-25
Tilt Steering Wheel
............................. 2-34
Time. Setting the
............................... 3-14
Tire-Loading Information Label
................... 4-29
Tires
......................................... 6-41
Alignment and Balance
........................ 6-46
Buying New
................................. 6-44
Chains
..................................... 6-48
ChangingaFlat
.............................. 5-24
Cleaning
.................................... 6-54
Compact Spare
.......................... 5.25. 5.34
Inflation
.................................... 6-41
Inspection and Rotation
........................ 6-43
Theft-Deterrent Alarm System
.................... 2-15
Tire Loading
................................... 4-29
8.1 1

Downloaded from www.Manualslib.com manuals search engine Tires (Continued) Loading
.................................... 4-29
Pressure
.................................... 6-4 1
Temperature ................................. 6-46
Traction
.................................... 6-46
Treadwe
ar ................................... 6-46
Uniform Quality Grading
....................... 6-45
Wear Indicators
.............................. 6-44
Wheel Replacement
........................... 6-47
When It’s Time for New
....................... 6-44
Top Speed Fuel Off Message
...................... 2-88
Top Strap
..................................... 1-42
Torque Lock
................................... 2-30
Torque, Wheel Nut
......................... 5 -3 1, 6-66
Towing a Trailer
.................................. 4-3 1
Towing Your Vehicle ............................. 5-8
Traction Control System
................................ 4-9
Control System Warning Light
.............. 2-72, 4-9
EngagedMessage
............................. 2-89
OffMessage
................................. 2-89
ReadyMessage
.............................. 2-89
SuspendedMessage
........................... 2-89
Brakes
..................................... 4-35
DrivingonGrades
............................ 4-37
Hitches
...................................... 4-35
Maintenance When Towing
..................... 4-38
ParkingonHills
.............................. 4-38
Trailer
Drivingwith
................................. 4-36 Safety Chains
................................ 4-35
Tongue Weight
............................... 4-34
Total Weight on Tires .......................... 4-34
Towing
..................................... 4-31
Turnsignals
................................. 4-37
Weight
..................................... 4-33
Wiring Harness
............................... 4-36
Trans Fluid Reset Message
....................... 2-89
Transaxle Fluid Automatic
................................... 6-18
Transmission Hot Message
....................... 2-89
Transmitter. Universal
........................... 2-59
Transmitters. Remote Keyless Entry
................. 2-7
Transportation. Gold Key Courtesy
.................. 7-8
Trip Odometer
................................. 2-66
TrUnk Automatic Pull-Down Feature
................... 2-13
Lock Release
................................ 2-11
OpenMessage
............................... 2-89
Storage System
............................... 2-11
Trunk Mounted CD Changer ...................... 3-32
TTYUsers
..................................... 7-4
Turn and Lane Change Signals
.................... 2-35
Turn Signal On Chime ...................... 2-35. 2-89
Turn Signal On Message ......................... 2-89
Turn SignaVMultifunction Lever
................... 2-35
Turn Signals When Towing a Trailer
................ 4-37
Twilight Sentinel
............................... 2-44
8-12