instrument panel CADILLAC DEVILLE 2005 8.G Workshop Manual
[x] Cancel search | Manufacturer: CADILLAC, Model Year: 2005, Model line: DEVILLE, Model: CADILLAC DEVILLE 2005 8.GPages: 420, PDF Size: 2.63 MB
Page 396 of 420

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Cadillac Customer Assistance Center, 24 hours
a day, by calling 1-800-458-8006. In Canada, contact
the Canadian Cadillac Customer Communication Centre
by calling 1-888-446-2000.We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identi cation Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satis ed with your new vehicle. However, if you continue
to remain unsatis ed after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
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Page 407 of 420

A
Accessory Power Outlets.................................3-28
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment............................5-97
Air Cleaner/Filter, Engine.................................5-19
Air Conditioning..............................................3-30
Airbag
Readiness Light..........................................3-45
Airbag Sensing and Diagnostic Module (SDM)......... 7-9
Airbag System................................................1-48
How Does an Airbag Restrain?......................1-55
Servicing Your Airbag-Equipped Vehicle..........1-58
What Makes an Airbag In ate?......................1-55
What Will You See After an Airbag In ates?........1-56
When Should an Airbag In ate?....................1-54
Where Are the Airbags?...............................1-51
Antenna, Diversity Antenna System..................3-107
Antenna, XM™ Satellite Radio
Antenna System........................................3-107
Anti-Lock Brake System (ABS)........................... 4-6
Anti-Lock Brake, System Warning Light..............3-48
Appearance Care............................................5-87
Aluminum or Chrome-Plated Wheels..............5-93
Care of Safety Belts....................................5-91
Chemical Paint Spotting...............................5-94
Cleaning Exterior Lamps/Lenses....................5-91
Cleaning the Inside of Your Vehicle................5-87
Fabric/Carpet..............................................5-89
Finish Care.................................................5-92Appearance Care (cont.)
Finish Damage............................................5-94
Glass Surfaces............................................5-90
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-90
Leather......................................................5-89
Sheet Metal Damage...................................5-94
Speaker Covers..........................................5-90
Tires..........................................................5-94
Underbody Maintenance...............................5-94
Vehicle Care/Appearance Materials................5-95
Washing Your Vehicle...................................5-91
Weatherstrips..............................................5-91
Windshield and Wiper Blades........................5-92
Wood Panels..............................................5-90
Ashtrays........................................................3-29
Assist Handles...............................................2-51
Audio System(s).............................................3-80
Audio Steering Wheel Controls....................3-104
Care of Your Cassette Tape Player...............3-105
Care of Your CD Player..............................3-107
Care of Your CDs......................................3-106
Diversity Antenna System............................3-107
Glovebox-Mounted CD Changer...................3-100
Navigation/Radio System, see Navigation
Manual...................................................3-99
Radio Personalization with Home and
Away Feature........................................3-103
Radio with Cassette and CD.........................3-88
Radio with CD............................................3-81
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Page 409 of 420

Checking Things Under the Hood......................5-10
Chemical Paint Spotting...................................5-94
Child Restraints
Child Restraint Systems...............................1-34
Infants and Young Children...........................1-31
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-40
Older Children.............................................1-28
Securing a Child Restraint Designed for
the LATCH System...................................1-42
Securing a Child Restraint in a
Rear Seat Position...................................1-42
Securing a Child Restraint in the
Center Front Seat Position........................1-44
Securing a Child Restraint in the
Right Front Seat Position..........................1-45
Top Strap...................................................1-38
Top Strap Anchor Location............................1-39
Where to Put the Restraint...........................1-37
Cigarette Lighter.............................................3-29
Cleaning
Aluminum or Chrome-Plated Wheels..............5-93
Exterior Lamps/Lenses.................................5-91
Fabric/Carpet..............................................5-89
Finish Care.................................................5-92
Glass Surfaces............................................5-90
Inside of Your Vehicle..................................5-87
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-90
Leather......................................................5-89Cleaning (cont.)
Speaker Covers..........................................5-90
Tires..........................................................5-94
Underbody Maintenance...............................5-94
Washing Your Vehicle...................................5-91
Weatherstrips..............................................5-91
Windshield and Wiper Blades........................5-92
Wood Panels..............................................5-90
Climate Control System
Air Filter, Passenger Compartment.................3-36
Climate Controls Personalization....................3-39
Dual..........................................................3-30
Outlet Adjustment........................................3-34
Rear..........................................................3-35
Steering Wheel Controls...............................3-38
Comfort Controls, DIC Personalization................3-68
Comfort Guides, Rear Safety Belt.....................1-24
Compact Spare Tire........................................5-86
Continuous Variable Road Sensing
Suspension (CVRSS)...................................4-10
Control of a Vehicle.......................................... 4-5
Convenience Net............................................2-51
Coolant
Engine Temperature Gage............................3-49
Engine Temperature Warning Light.................3-49
Heater, Engine............................................2-27
Surge Tank Pressure Cap.............................5-27
Cooled Seats................................................... 1-3
Cooling System..............................................5-30
Cornering Lamps............................................3-18
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