phone CADILLAC DTS 2010 1.G Owner's Manual

Backglass Antenna
The AM-FM antenna is integrated with the rear windowdefogger, located in the rear window. Make sure that theinside surface of the rear window is not scratched andthat the lines on the glass are not damaged. If the insidesurface is damaged, it could interfere with radioreception. For proper radio reception, the antennaconnector needs to be properly attached to the post onthe glass.
If a cellular telephone antenna needs to be attached tothe glass, make sure that the grid lines for the AM-FMantenna are not damaged. There is enough spacebetween the grid lines to attach a cellular telephoneantenna without interfering with radio reception.
Notice:Using a razor blade or sharp object to clearthe inside rear window can damage the rearwindow antenna and/or the rear window defogger.Repairs would not be covered by the vehiclewarranty. Do not clear the inside rear window withsharp objects.
Notice:Do not apply aftermarket glass tinting withmetallic film. The metallic film in some tintingmaterials will interfere with or distort the incomingradio reception. Any damage caused to yourbackglass antenna due to metallic tinting materialswill not be covered by the vehicle warranty.
XM™ Satellite Radio Antenna
System
The XM Satellite Radio antenna is located on the roof ofthe vehicle. Keep the antenna clear of obstructions forclear radio reception.
If the vehicle has a sunroof, the performance of theXM system may be affected if the sunroof is open.
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Filling the Tank
{WARNING:
Fuel vapor burns violently and a fuel fire can
cause bad injuries. To help avoid injuries to you
and others, read and follow all the instructions on
the fuel pump island. Turn off the engine when
refueling. Do not smoke near fuel or when
refueling the vehicle. Do not use cellular phones.
Keep sparks, flames, and smoking materials away
from fuel. Do not leave the fuel pump unattended
when refueling the vehicle. This is against the law
in some places. Do not re-enter the vehicle while
pumping fuel. Keep children away from the fuel
pump; never let children pump fuel.
The tethered fuel cap is located behind a hinged fueldoor on the driver side of the vehicle.
To open the fuel door, push the rearward center edge inand release and it will open.
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Filling a Portable Fuel Container
{WARNING:
Never fill a portable fuel container while it is in the
vehicle. Static electricity discharge from the
container can ignite the fuel vapor. You can be
badly burned and the vehicle damaged if this
occurs. To help avoid injury to you and others:
•Dispense fuel only into approved containers.
•Do not fill a container while it is inside a
vehicle, in a vehicle’s trunk, pickup bed, or onany surface other than the ground.
•Bring the fill nozzle in contact with the inside
of the fill opening before operating the nozzle.Contact should be maintained until the fillingis complete.
•Do not smoke while pumping fuel.
•Do not use a cellular phone while
pumping fuel.
Checking Things Under
the Hood
{WARNING:
An electric fan under the hood can start up and
injure you even when the engine is not running.
Keep hands, clothing, and tools away from any
underhood electric fan.
{WARNING:
Things that burn can get on hot engine parts and
start a fire. These include liquids like fuel, oil,
coolant, brake fluid, windshield washer and other
fluids, and plastic or rubber. You or others could
be burned. Be careful not to drop or spill things
that will burn onto a hot engine.
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Customer Assistance and Information. . . . . . . . . . . . . . .8-2Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . .8-2Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-5Customer Assistance forText Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . .8-6Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-6GM Mobility Reimbursement Program . . . . . . . . . . . . . . . .8-7Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-7Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . .8-11Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . .8-11Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-13
Reporting Safety Defects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-16Reporting Safety Defectsto the United States Government . . . . . . . . . . . . . . . . .8-16Reporting Safety Defectsto the Canadian Government . . . . . . . . . . . . . . . . . . . . . .8-16Reporting Safety Defects to General Motors . . . . .8-16Service Publications Ordering Information . . . . . . . . .8-17
Vehicle Data Recording and Privacy. . . . . . . . . . . . . . . .8-18Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-19OnStar®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20Radio FrequencyIdentification (RFID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20Radio Frequency Statement . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20
Section 8 Customer Assistance Information
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STEP THREE (U.S. Owners):Both General Motorsand your dealer are committed to making sure you arecompletely satisfied with your new vehicle. However,if you continue to remain unsatisfied after following theprocedure outlined in Steps One and Two, you canfile with the Better Business Bureau (BBB) AutoLine Program to enforce your rights.
The BBB Auto Line Program is an out of court programadministered by the Council of Better BusinessBureaus to settle automotive disputes regarding vehiclerepairs or the interpretation of the New VehicleLimited Warranty. Although you may be required toresort to this informal dispute resolution program prior tofiling a court action, use of the program is free ofcharge and your case will generally be heard within40 days. If you do not agree with the decision given inyour case, you may reject it and proceed with any othervenue for relief available to you.
You may contact the BBB Auto Line Program using thetoll-free telephone number or write them at thefollowing address:
BBB Auto Line ProgramCouncil of Better Business Bureaus, Inc.4200 Wilson BoulevardSuite 800Arlington, VA 22203-1838
Telephone: 1-800-955-5100dr.bbb.org/goauto
This program is available in all 50 states and the Districtof Columbia. Eligibility is limited by vehicle age,mileage and other factors. General Motors reserves theright to change eligibility limitations and/or discontinueits participation in this program.
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Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/cadillac
Information and services customized for your specificvehicle — all in one convenient place.
•Digital owner manual, warranty information,
and more
•Online service and maintenance records
•Find Cadillac dealers for service nationwide
•Exclusive privileges and offers
•Recall notices for your specific vehicle
•OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Cadillac — www.cadillac.com
Cadillac Merchandise — www.cadillaccollection.com
Help Center — www.cadillac.com/helpcenter
•FAQ
•Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section ofwww.gm.ca where you can save information onGM vehicles, get personalized offers, and use handytools and forms with greater ease.
Here are a few of the valuable tools and services youwill have access to:
•My Showroom: Find and save information on
vehicles and current offers in your area.
•My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GMdealers/retailers.
•My Driveway: Access quick links to parts and
service estimates, check trade-in values, orschedule a service appointment by adding thevehicles you own to your driveway profile.
•My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section withinwww.gm.ca.
8-5

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, orspeech-impaired and who use Text Telephones (TTYs),Cadillac has TTY equipment available at its CustomerAssistance Center. Any TTY user can communicate withCadillac by dialing: 1-800-833-CMCC (2622). (TTYusers in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-freenumber for assistance. However, if a customer wishesto write or e-mail Cadillac, the letter should beaddressed to:
United States — Customer Assistance
Cadillac Customer Assistance CenterCadillac Motor Car DivisionP.O. Box 33169Detroit, MI 48232-5169
www.Cadillac.com1-800-458-80061-800-833-2622 (For Text Telephone devices (TTYs))Roadside Assistance: 1-800-882-1112
From Puerto Rico:1-800-496-9992 (English)1-800-496-9993 (Spanish)
From U.S. Virgin Islands:1-800-496-9994
Canada — Customer Assistance
General Motors of Canada LimitedCanadian Cadillac Customer Communication Centre,CA1-163-0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7
www.gmcanada.com1-888-446-20001-800-263-3830 (For Text Telephone devices (TTYs))Roadside Assistance: 1-800-882-1112
Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
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Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) — Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.Customer Assistance CenterPaseo de la Reforma # 2740Col. Lomas de BezaresC.P. 11910, Mexico, D.F.01-800-508-0000Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualified applicants, canreimburse you up to $1,000 of the cost of eligibleaftermarket adaptive equipment required for your vehicle,such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of timefrom the date of vehicle purchase/lease. For moredetails, or to determine your vehicle’s eligibility, visitgmmobility.com or call the GM Mobility AssistanceCenter at 1-800-323-9935. Text telephone (TTY) users,call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.Call 1-800-GM-DRIVE (463-7483) for details. TTYusers call 1-800-263-3830.
Roadside Service
In the United States or Canada, call1-800-882-1112.
Text Telephone (TTY), U.S. only, call1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
8-7

Calling for Assistance
When calling Roadside Assistance, have the followinginformation ready:
•Your name, home address, and home telephone
number
•Telephone number of your location
•Location of the vehicle
•Model, year, color, and license plate number of the
vehicle
•Odometer reading, Vehicle Identification Number
(VIN), and delivery date of the vehicle
•Description of the problem
Coverage
Services are provided up to 5 years/100,000 miles (160 000 km), whichever comes first.
In the U.S., anyone driving the vehicle is covered. InCanada, a person driving the vehicle without permissionfrom the owner is not covered.
Roadside Assistance is not a part of the New VehicleLimited Warranty. Cadillac and General Motors ofCanada Limited reserve the right to make any changesor discontinue the Roadside Assistance program atany time without notification.
Cadillac and General Motors of Canada Limited reservethe right to limit services or payment to an owner ordriver if they decide the claims are made too often, orthe same type of claim is made many times.
8-8

Give only the necessary information to police and otherparties involved in the crash.
For emergency towing seeRoadside Service onpage 8-7
Gather the following information:
•Driver’s name, address, phone number
•Driver’s license number
•Owner’s name, address, phone number
•Vehicle license plate
•Vehicle make, model and model year
•Vehicle Identification Number (VIN)
•Insurance company and policy number
•General description of the damage to the other
vehicle
Choose a reputable repair facility that uses qualityreplacement parts. See “Collision Parts” earlier in thissection.
If the airbag has inflated, seeWhat Will You See Afteran Airbag Inflates? on page 2-66.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,GM recommends that you take an active role in itsrepair. If you have a pre-determined repair facility ofchoice, take your vehicle there, or have it towed there.Specify to the facility that any required replacementcollision parts be original equipment parts, either newGenuine GM parts or recycled original GM parts.Remember, recycled parts will not be covered by yourGM vehicle warranty.
Insurance pays the bill for the repair, but you must livewith the repair. Depending on your policy limits, yourinsurance company may initially value the repair usingaftermarket parts. Discuss this with your repairprofessional, and insist on Genuine GM parts.Remember if your vehicle is leased you may beobligated to have the vehicle repaired with Genuine GMparts, even if your insurance coverage does not paythe full cost.
If another party’s insurance company is paying for therepairs, you are not obligated to accept a repairvaluation based on that insurance company’s collisionpolicy repair limits, as you have no contractual limits withthat company. In such cases, you can have control ofthe repair and parts choices as long as cost stays withinreasonable limits.
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